Telebrands

Dear Revdex.com;Please accept my apology for any delay this may have causedIn order to resolve this, I have indicated the Pocket Hose offer below on behalf ofTelebrands.We are sorry that the customer was not happy with their ordering experience for the Pocket Hose Top Brass and Mighty Blaster Nozzle This is indicated on our website www.pockethosetopbrass.com andthrough our toll free ###-###-#### I have indicated the offer details below: Special Offer - Pocket Hose Top Brass & Mighty Blaster Nozzle Starting at $+ $S&H + $FeePocket Hose Top Brass hoses & Mighty Blaster Nozzle!Available in ft, ft, ft and ft.Pocket Hose Top Brass is available in four lengthsThe foot length is just $The foot length is just $The foot length is just $The feet length is just $Best of all,shipping and handling is just $no matter what length you selectOur company takes all inquiries from our customers very seriously and we appreciate you taking the time to contact usFeedback from our customers helps to ensurewe are promoting a successful productWe thank you for your patience and bringing this to our attention Sincerely,Customer Service Specialist Tell us why here

Dear Revdex.com; Please accept my apology for any delay this may have causedIn order to resolve this, I have indicated what has transpired below onbehalf of TelebrandsOrder# [redacted] – [redacted] order received 9/4/201Hurricane Spin Mop DELUXE + Sticky BuddyOrder canceled 9/7/We are very sorry that the customer was not happy with their ordering experience Our records show that there was a preauthorization for the Hurricane Spin Mop for $on 9/5/to a Visa ending in Then theorder was canceled on 9/7/Nothing was billed or shipped on this orderWe are not showing any other orders for Mr [redacted] If there is another charge please supply us with additional information so we can research this further.1) Order number2) Date of charge3) Information on billing statement to indicate this chargeQuality customer service is very important to us and we thank you for your patienceSincerely,Customer Service Specialist Tell us why here

Dear Revdex.com, Please accept my apology for any inconvenience this may have caused Order # [redacted] Order received: 06/11/ Hurricane Spin Mop We are sorry for this error and we have we have processed another check for the balance of $47.97.This was issued 5/13/and we thank you for bringing this to our attention and understanding Sincerely, Customer Care Specialist

Dear Revdex.com; Please accept my apology for any delay this may have caused In order to resolve this, I have indicated what has transpired below onbehalf of TelebrandsOrder # [redacted] Received 4/4/2015Grab Bags Set of = $14.99Grab Bags Set of X= $59.96GRAB BAG INSULATED AND YEAR WARRANTY$14.99Total $89.94We are sorry that the customer was not happy with their ordering experienceI have indicated the offer details below:Offer Details:Customers ordering today will receive Grab Bag for just $+ FREES&HAs a special bonus, you'll also receive Insulated Bag for Hot/Colditems, just pay separate $and your entire order will ship for FREE ($7.99S&H Savings!) That's bags total, an incredible deal! There was a quantity of indicated bringing the total to $Since quality customer service is very important to us I have issued a credit to the customer’s account for $89.94, this creditwill post accordingly to their bank/card policies We thank you for bringing this to our attention Sincerely,Customer Service Specialist Tell us why here

Dear Revdex.com, On behalf of TELEBRANDS, unfortunately, I could not locate anything on our files for this customer with the information provided and I was unsuccessful in reaching the customer byphoneI will be happy to assist the customer but need more information:Is there another address this was being shipped to?Can you please supply a copy of the canceled check so we can try to locate an order Please contact our Customer Satisfaction Unit for any additional questions or concerns at ###-###-####Monday-Friday 9AM-5PM EST.Quality customer service is very important to us and apologizes for anydelay this has caused Sincerely,Customer Service SpecialistTell us why here

Dear Revdex.com,Please accept my apology for any delay this may have causedIn order to resolve this, I have indicated what has transpired below on behalf of TelebrandsWe are very sorry that the customer had a bad experience with their Orgreenic Pan Our company takes all inquiries from our customers very seriously and we appreciate you taking the time to contact usFeedback from our customers helps to ensure we are promoting a successful productQuality customer service is very important to us, we will be happy to replace the Orgreenic pan for the customerWe thank you for your patience and for bringing this to our attention.Sincerely,Customer Service Specialist

Dear Revdex.com,Please accept my apology for any delay this may have causedIn order to resolve this, I have indicated what has transpired below on behalf of Telebrands.Order # [redacted] Order received: 06/11/ Hurricane Spin Mop We have replaced the mop heads several times for the customer and we are sorry the customer had a bad experience with the Hurricane Spin Mop.Since quality customer service is very important to us, we will issue a credit for the amount billed of $The order was placed with a check payment so a reimbursement check will be sent to thecustomer Sincerely,Customer Care Specialist

Dear Revdex.com;Please accept my apology for any delay this may have causedIn order to resolve this, I have indicated what has transpired below onbehalf of Telebrands.MS ***’ order was not processed for shipping due to the Visa Card *** (expdate 10/14) not being authorized for the purchaseHowever, the following are the details of her order as placed:Order # 6189096 Received10/29/2014Inst Bulb AC Adapter $9.99Processing and handling $4.99Total $14.98 The customer was never billed for this so no credit is due. Quality customer service is very important to us and we thank you for your patience Sincerely,Customer Service Specialist Tell us why here

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find
that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
im clarence lormand I had sent in a complaint #***telebrands agreed to send me a refund of $52.and I got a check from them today for $5.00 what can I do?

Dear Revdex.com; Please accept my apology for any delay this may have causedIn order to resolve this, I have indicated what has transpired below onbehalf of Telebrands. Order # *** RECEIVED 10/8/2013Every Day Savings Club - $x = 164.89Membership
fee $1.00Total $165.89 Credit issued 10/27/$56.96Credit issued 11/12/14 $104.93 We are sorry that the customer was not happy with the Everyday Savings Club.Credit was issued to the customer’s account on the following days: Credit issued 10/27/$56.96Credit issued 11/12/14 $104.93 This includes the $membership fee. The customer has been credited in full on the Visa ending in ***Quality customer service is very important to us and we thank you for your patience. Sincerely,Customer Service Specialist

Dear Revdex.com,Please accept my apology for any delay this may have causedIn order to resolve this, I have indicated what has transpiredbelow on behalf of Telebrands.Order Number: *** Billed $4/4/2014 Credit issued for $on 10/23/2014Order Number: ***
Billed $71.40 4/3/2014 Credit issued for $on 10/23/2014Order Number: *** Billed $4/29/2014 Credit issued for $on 10/23/2014We are very sorry that the customer had a bad experience with their Grassology. Our records show that credit was issued tothe customer’s orders on 10/23/as indicated above. They have received full credit for a total of $to the Visa card ending in on 10/23/2014.Since quality customer service is very important to us. We thank you for your patience and for bringing this to our attention. Sincerely,Customer Service Specialist Tell us why here

I am rejecting this response because:this pan was not washed first this pan was not unattended This pan burst into orange flames taller than my vent cover over the stove like plastic on fire not grease.My new kitchen tile was burned my stove I still have pictures of the sold black soot all over my wall and stove! When the plastic stopped burning the flames made noise and went out thank god! These pans have nothing but bad reviews I want to refunded my cost to have this all cleaned along with the pans from Wal-mart

Dear Revdex.com,Please accept my apology for any delay this may have causedIn order to resolve this, I have indicated what has transpired below onbehalf of Telebrands.Order #***Balloon Bonanza $14.99Processing and handling
$5.99Total $20.98Unfortunately due to the high demand on the Balloon Bonanza we are experiencing a backorder. Nothing will be billed to the credit card until this has shipped. Our website does indicate this on the website: Product Sales and Delivery Most orders are shipped within week of receiptHowever, depending on demand for the product, some items may require up to sixweeks for shippingYou should allow additional times for the shipping of products from our warehouse to you.Our company takes all inquiries from our customers very seriously and we appreciate you taking the time to contact usFeedbackfrom our customers helps to ensure we are promoting a successful product. Since quality customer service is very important to us we have applied a discount of $to the customer’s order. We thank you for your patience and for bringing this to our attention. Sincerely,Customer Service Specialist Tell us why here

Dear Revdex.com;Please accept my apology for any delay this may have caused. In order to resolve this, I have indicated what has transpired below onbehalf of Telebrands.Order # *** Received 1/17/2015Grab Bags Set of = $14.99Card Denied sale We are sorry that the customer was not happy with
us reaching out to them to let them know that their order was not being processed.We have removed them from our call listPlease allow 7-business days from the date of this response for this action tobecome 100% effective. Quality customer service is very important to us and we thank you for bringing this to our attention. Sincerely,Customer Service Specialist Tell us why here

Dear Revdex.com, Your recent correspondence was directed to me for handling. Please accept my apology for any delay this may have caused. In order to resolvethis, I have indicated what has transpired below on behalf of TELEBRANDS.Order # *** received 7/10/2014 Shipped
7/28/2014Dump Cakes $10.00Dump Dinners and Orgreenic 8” Fry Pan $9.99Processing and Handling $7.99Total $27.98 We show and order for the Dump Cake Recipe books and Orgreenic Pan has indicated above. As a Marketing company, Telebrands does offer other products we feel our valued customers may have interest inOur ordering systems on the Internet and Toll FreeInteractive Voice Response do expose our customers to many exciting offersThese systems allow for customers to review these offers from the “comfort ofhome” and at their convenienceEach customer is afforded the opportunity to accept or decline theses offersAny customer that does not wish to act onthese offers may close out of the Internet order or hang up the phone and only their primary order will be processed. There should be a toll free number on the customer’s billing statement where they can contact to discontinue and receive credit for the unwantedMagazines. Below are two numbers I have for Magazine offers, to be sure the customer should check their billing statement.Magazine Direct ###-###-####Magazine Rewards ###-###-####Quality customer service is very important to us and apologizes for any delay this has caused. Sincerely, Customer Service Specialist Tell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
It's too bad you didn't respond to the many complaints I made to you directly. I wouldn't have had to go to the Revdex.com

Dear Revdex.com,Please accept my apology for any delay this may have causedIn order to resolve this, I have indicated what has transpired below on behalf of Telebrands.Order *** Received 10/30/2014Diamond ZDlx sz=
$29.99Diamond ZBand sz= $19.99Diamond Z3OC Collections = $59.99Processing & handling $9.99Total $119.95 Order *** Order reshipped on 12/3/2014 We are very sorry that the customer was not happy with their ordering experience. Our records show we shipped the Jewelry collection on 12/3/2014. Quality customer service is very important to us and we thank you for your patience. Sincerely,Customer Service Specialist Tell us why here

Dear Revdex.com;In order to resolve this, I have indicated what has transpired below on behalf of Telebrands.Order #6*** Hurricane Spin Mop and Sticky Buddy - NO CHARGE Shipped 10/21/2014We are sorry the original order was canceled due to the backorder situation. Since quality customer service was
very important to us, we shipped out one to the customer at no charge on 10/21/2014. The customer acknowledged receipt of this inDecember of 2014.We thank you for bringing this to our attention and thank you for your patience. Sincerely,Customer Service Specialist Tell us why here

Dear Revdex.com,Please accept my apology for any delay this may have causedIn order to resolve this, I have indicated what has transpired below on behalf of Telebrands.Order # *** RECEIVED 7/14/2014RABBIT TV YEAR X 2
$75.37RABBIT TV YEAR X 2 $26.60Total $101.97We are sorry that the customer was not happy with their ordering experience.Since quality customer service is very important to us, I have issued a credit for $to the Visa ending in ***The credit will post in accordance with the bank/credit card policy. We thank you for your patience. Sincerely,Customer Service Specialist