Telebrands

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. As long as the check is actually mailed.
Regards,

[redacted] [redacted] **  [redacted] Daytime Phone: ###-###-#### Evening Phone: ###-###-#### E-mail: [redacted]   Dear Revdex.com,     Dear Revdex.com,   Your recent request has been directed to me for handling. Please accept my apology...

for any delay this has caused. In order to resolve this, I have indicated what has transpired below on behalf of Telebrands.   We are sorry that the customer was not happy with their ordering experience for the AIR DRAGON. The order was in process ready to ship when the customer contacted us with request to cancel.  A full credit for $148.90 was issued on 05/01/2017 to order # [redacted] to their [redacted] account on file ending in [redacted]. Quality customer service is very important to us and we thank you for your patience. We believe this is the information you require and feel this resolution will close the matter satisfactorily. Sincerely,   Customer Service Specialist Tell us why here...

[redacted], OH  45044 Daytime Phone: ###-###-#### E-mail: [redacted] Dear Revdex.com,   Your recent request has been directed to me for handling. Please accept my apology for any delay this has caused. In order to resolve this, I have indicated...

what has transpired below on behalf of Telebrands.   Order [redacted] received 8/9/2017 6 Hour Bowls w/recipes = $19.99 6 Hour Bowls w/recipes = $9.99 Processing & Handling = $9.99 Total $39.97   Unfortunately due to the high demand we are experiencing a back order.  These are due in stock with an estimated delivery date of 9/8/2017. Nothing will be billed to the customer’s account until this has shipped. Our customer service phone number is ###-###-#### and we are available M-F 7:00 AM to 12:00 AM & S-S 8:00AM to 8:00PM Eastern Standard Time. Quality customer service is very important to us and we thank you for your patience. Sincerely,   Customer Service Specialist

Revdex.com NJ FILE #[redacted]

Dear Revdex.com,Please accept my apology for any delay this may have caused. In order to resolve this, I have indicated what has transpired below onbehalf of Telebrands.We are sorry that the customer had a bad experience with their Balloon Bonanza purchase.Quality customer service is very important to us....

Our company takes all inquiries from our customers very seriously and we appreciateyou taking the time to contact us. Feedback from our customers helps to ensure we are promoting a successful product. Since this was purchased through retail we will be happy to replace the 120 Balloon Bonanza for the customer. Please allow 10-15business days for delivery. We thank you for your patience and for bringing this to our attention. Sincerely,Customer Service Specialist  Tell us why here...

Dear Revdex.com,   Please accept my apology for any delay this has caused. In order to resolve this, I have indicated what has transpired below on behalf of Telebrands.   We are very sorry that the customer had a bad experience with their Pocket Hose and not sure who they were reaching out to...

for a replacement.  Since quality customer service is very important to us, we will have the Pocket Hoses replaced for the customer with order 15141448, please allow 10-15 business days for delivery. Thank you for bringing this to our attention. Sincerely, Customer Service Specialist  Tell us why here...

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:I have received a replacement Star Shower and it works correctly. Thank You for your help resolving this issue.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Dear Revdex.com,Please
accept my apology for any delay this may have caused. In order to resolve this, I have indicated what has transpired
below on behalf of Telebrands.Order
# [redacted] received 9-11-2015STAR
SHOWER RED/GREEN -   $39.99PROCESSING
AND HANDLING  ...

$9.99Total                      $49.98We
are sorry that the customer was not happy with their ordering experience. Our
records show that this is being replaced for the customer at no cost.The
customer will receive an email confirmation with the tracking.  Please allow 10-15 business days for
delivery.quality customer service is very important to us and
we apologize for the delay and thank you for your patience.Sincerely,Customer Service Specialist

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
Sherrill [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

[redacted] **  [redacted] Daytime Phone: ###-###-#### E-mail: [redacted]   Dear Revdex.com,   I have indicated what has transpired below on behalf of Telebrands.   Order # [redacted] received 12/10/2016 ATOMIC BEAM -   $19.99...

ATOMIC BEAM -   $19.98 X 2 = 39.98 Processing and Handling    $9.99 Total                      $69.96   We are sorry the customer was not happy with their ordering experience.   The order shipped on 8/3/2016 with Fed Ex Tracking [redacted] which shows this is being returned to our warehouse.   Credit was issued in full for $69.96 on 12/20/2016 to the [redacted] on file ending in [redacted].   Quality customer service is very important to us and we thank you for your patience.   Sincerely, Customer Service Specialist

[redacted] **  [redacted] Daytime Phone: ###-###-#### Evening Phone: ###-###-#### E-mail: [redacted]     Dear Revdex.com,   Your recent request has been directed to me for handling.  Please accept my apology for any delay...

this has caused. In order to resolve this, I have indicated what has transpired below on behalf of Telebrands.   Order # [redacted] received on 3/28/2017 ADDITIONAL AIR DRAGON - $19.99 AIR DRAGON DLX COMPLETE SYSTEM - $39.98 Processing and handling   $9.99 Total  =                         $69.97   We are sorry that the customer was not happy with their ordering experience for the Air Dragon. We see that the customer’s order is being returned to us. We have issued a full credit of $69.97 to the [redacted] account on file. This should reflect on their next billing center.  The Jewelry offers are completely optional and no one is required to accept them. Nothing else is being charged to the customer’s account. Quality customer service is very important to us and we thank you for bringing this to our attention. We believe this is the information you require and feel this resolution will close the matter satisfactorily. Sincerely,   Customer Service Specialist Tell us why here...

ORDER [redacted]   Complaint [redacted] [redacted]
[redacted] **  [redacted] Daytime Phone: [redacted] Evening Phone: [redacted] E-mail: [redacted]
*   Dear Revdex.com;   Please accept my apology for any delay this may have caused. In...

order to resolve this, I have indicated what has transpired below on behalf of Telebrands.   We are very sorry that the customer had a bad experience with their Pocket Hoses.    Our company takes all inquiries from our customers very seriously and we appreciate you taking the time to contact us. Feedback from our customers helps to ensure we are promoting a successful product.   We do not ask the customer to incur the expense to return the defective hoses from last year which is why we request just a photo.    Since quality customer service is very important to us. Since this was purchased through retail we will be happy to replace the Pocket Hose for the customer. Please allow 10-15 business days for delivery.   We thank you for your patience and for bringing this to our attention.   Sincerely, Customer Service Specialist  Tell us why here...

Dear Revdex.com,Please accept my apology for any delay this may have caused. In order to resolve this, I have indicated what has transpired below onbehalf of Telebrands.We are very sorry that the customer had a bad experience with their Orgreenic Pan.  Our company takes all inquiries from our...

customers very seriously and we appreciate you taking the time to contact us. Feedback from our customers helps to ensure we are promoting a successful product. Since customer service is very important to us, we will be happy to replace the Orgreenic pan for the customer.  Please advise what size pan that you have, so we can have this replaced for you. We thank you for your patience and for bringing this to our attention.Sincerely,Customer Service Specialist  Tell us why here...

Complaint: [redacted]
1.  It was a gift so I am not exactly sure where it was purchased2  I received it  Christmas
Regards,
[redacted]

[redacted] **  [redacted] Daytime Phone: ###-###-#### Evening Phone: ###-###-#### E-mail: [redacted]   Dear Revdex.com,   Your inquiry has been directed to me for handling.  Please accept my apology for any delay this has caused....

In order to resolve this, I have indicated what has transpired below on behalf of Telebrands.   We are very sorry that the customer was not happy with their ordering experience for the Hercules Hose.   Order # [redacted] received on 05/01/2017 Hercules Hose 100FT + Quick Reel = $79.99 Hercules Hose 100FT + Blaster and Quick Reel $49.99 Processing and handling $9.99 Total $139.97   A return label was sent to the customer on 5/28/2017 and credit was issued for $129.98 to the [redacted] on file on 6/7/2017 this credit should reflect on their next billing statement.   We believe this is the information you require and feel this resolution will close the matter satisfactorily   Sincerely, Customer Care Specialist Tell us why here...

[redacted] **  [redacted] Daytime Phone: ###-###-#### E-mail: [redacted]   Dear Revdex.com,   Your recent complaint has been directed to me for handling.  Please accept my apology for any delay this has caused. In order to resolve this, I...

have indicated what has transpired below on behalf of Telebrands.   We are very sorry that the customer was having problems with their Red Copper Pan Lid.    I am not sure who the customer contacted.   Since customer service is very important to us, we will have this replaced for them with order [redacted].  Please allow 5-10 business days for delivery.   Thank you for your bringing this to our attention and your patience.     Sincerely,   Customer Service Specialist Tell us why here...

Dear Revdex.com,In order to resolve this, I have indicated what we need below on behalf of TELEBRANDS. We are sorry to the customer was not happy with their orderingexperience. We are sorry that the customer was not happy with their ordering experience. Order # [redacted] received on...

7/3/2015Colorama + Pocket + Pencils  $12.99Coloring Kit                   $ 12.99Colorama set of 2           $10.00Processing and handling  $9.98Total $45.96Unfortunately, we experienced a backorder on the Colorama.   When this was ready to ship Ms Larsen’s order was not processed for shipping due to the Visa Card [redacted] (exp. date 09/16) not being authorized for thepurchase. Without authorization the order cannot be shipped. Nothing was billed or shipped to her account.If Ms [redacted] would like to reactivate the order, please contact out Customer Satisfaction Unit for any additional questions or concerns at ###-###-####.Monday-Friday 9AM-5PM EST. Quality customer service is very important to us and we thank you for bringing this to our attention.Thank you for your patience.  Sincerely, Customer ServiceSpecialist  Tell us why here...

[redacted] Daytime Phone: ###-###-#### E-mail: [redacted]   Dear Revdex.com,   Your recent complaint has been directed to me for handling.  Please accept my apology for any delay this has caused. In order to resolve this, I...

have indicated what has transpired below on behalf of Telebrands.   We are very sorry that the customer was not happy with their Hurricane Spin Broom.   Order # [redacted] received on 06/06/17 Hurricane Spin Broom = $19.99 Spin Broom and Sticky Buddy  = $9.99 Hurricane Spin Broom  = $19.99 PROCESSING AND HANDLING = $9.99 Total  =                         $59.96 Credit issued7/24/2017   The customer contacted us on 6/23/2017 to advise they were not satisfied with the Hurricane Spin Broom and would be returning for credit.  We offered the customer a discount at this time.  The customer declined the discount and we provided return instructions.  We do offer Satisfaction is 100% Guaranteed, please see copy below: Our Guarantee:  Your Satisfaction is 100% Guaranteed. If you are dissatisfied with any merchandise from Telebrands for any reason, simply return the product within 30 days for an easy refund of your purchase price, excluding shipping and handling. A full credit of $59.96 was issued on 7/24/2017 to the [redacted] on file ending in [redacted].   Since quality customer service is very important to us, please supply us with a copy of the receipt for return postage so we can submit for review.   Thank you for bringing this to our attention.   Sincerely, Customer Care Specialist Tell us why here...

Dear Revdex.com,Please
accept my apology for any delay this may have caused. In order to resolve this, I have indicated what has transpired
below on behalf of Telebrands.Order
# [redacted] received 11/25/2015STAR
SHOWER Set of 6 -   $239.94Star
Shower Base 6 Pack- $29.99Processing
and Handling...

   FREETotal                      $269.93We
are sorry that the customer was not happy with their ordering experience. We were trying to expedite all orders and unfortunately, this shipped to the
customer. Once a shipment is in transit it cannot be recalled once the item is
in transit.Please
refuse delivery on the shipment and a full credit will be issued upon receipt
of the return. Quality customer service is very important to us.  We apologize for any inconvenience this has
caused.Thank you for your patience.Sincerely,Customer Service Specialist