Telebrands

Dear Revdex.com,  On behalf of TELEBRANDS, unfortunately, I could not locate anything on our files for this customer with the information provided and I was unsuccessful in reaching the customer byphone. I will be happy to assist the customer but need more information:1. Is there another...

address this was being shipped to?2. Can you please supply a copy of the canceled check so we can try to locate an order.  Please contact our Customer Satisfaction Unit for any additional questions or concerns at ###-###-####. Monday-Friday 9AM-5PM EST.Quality customer service is very important to us and apologizes for anydelay this has caused.   Sincerely,Customer Service SpecialistTell us why here...

Complaint: [redacted]
I am rejecting this response because: This company continues to lie and seemingly get's away with it. In their response to Revdex.com of New Jersey, they state that my order was shipped on 12/3/15 which is not true. According to my tracking update from FED EX dated for 12/7/15, it states that a ticket was created with a anticipated shipping date of 12/7/15. A ticket created does not mean that a package has been shipped. Today is 12/9/15 and there is still no shipping information available. I still want the product, just hate the dishonesty. What am I to believe now? Anyway, I am sending Revdex.com the latest info from FED EX (See Below)This tracking update has been requested by: Name: AnonymousE-Mail: [redacted] Tracking Number [redacted]Invoice Number ID[redacted]Reference ID[redacted]Anticipated Ship Date 12/07/2015Destination [redacted]Scheduled Delivery PendingService Type FedEx SmartPost Tracking results as of Dec 08, 2015 4:52p GMT Date/Time Location/Activity12/07/2015 9:53 am /Shipment information sent to FedEx
Regards,
[redacted]

Please accept my apology for any delay this may have caused. In order to resolve this,I have indicated what has transpired below on behalf of Telebrands.Order # [redacted] received 7/23/2015Toucan Can Opener...

                    $19.99Toucan Can Opener                     $19.99Toucan Can Opener                     $9.99Total                                $49.97 We are sorry that the customer was not happy with their ordering experience.  Our records show these shipped on 7/30/2015 and were returned back to ourwarehouse.  We have issued a credit to the customer’s MasterCard account on 9/23/2015 infull for $49.97.  This will reflect on their next billing statement. Quality customer service is very important to us and we thank you for your patience and for bringing this to our attention. Sincerely,Customer Service Specialist

[redacted]
 [redacted] **  [redacted] Daytime Phone: ###-###-####Fax: ###-###-####E-mail: [redacted].Dear Revdex.com,I have indicated what has transpired below on behalf of Telebrands.Order # [redacted] received 7/26/2016ATOMIC BEAM Deluxe -  ...

$34.98ATOMIC BEAM Deluxe -   $24.98Processing and Handling  FREEWe are sorry the customer was not happy with their ordering experience.Due to the high demand we were experiencing a backorder and nothing is billed to the account until the order ships.On the confirmation page the following notice is clearly noted for our customer to be aware of the shipping time for a particular product:Thank you for your order.Your order is complete and will now be processed.Please allow 3-6 weeks for delivery.A summary of your order is below.If we cannot fulfill this ship time, a delay card is sent to our customers advising their order will ship within 30 days after the original promise of shipment.If the merchandise fails to ship within the extended 30 day time frame, the order is canceled by the FTC process and no charges are levied against our customers’ credit cards used when purchasing the product.MS [redacted] order was canceled in this manner on 9/24/2016 and no charges have been accessed on our customer’s [redacted] (exp. date 01/18). Quality customer service is very important to us and we thank you for your patience. Sincerely,Customer Service Specialist  Tell us why here...

[redacted] **  [redacted] Daytime Phone: ###-###-#### E-mail: [redacted]     Dear Revdex.com,   Please accept my apology for any delay this may have caused. In order to resolve this, I have indicated what has transpired below...

on behalf of Telebrands.   Order # [redacted] Received 10/7/2015 Hurricane Spin Scrubber    with 10 year guarantee               $39.99 Additional Hurricane Spin Scrubber                                       $39.99 Processing and handling                                            $9.99 Total                                     �...⇄                     $89.97            We are sorry the customer was not happy with their ordering experience Since quality customer service is very important to us I have issued a credit to the customer’s account for $30.00. We thank you for bringing this to our attention.   Sincerely, Customer Care Specialist Tell us why here...

Dear Revdex.com,   Please accept my apology for any delay this may have caused. In order to resolve this, I have indicated what has transpired below on behalf of Telebrands.   Order # [redacted] received 12/3-2015 STAR SHOWER RED/GREEN -   $39.99 PROCESSING AND HANDLING   $9.99...

Total                      $49.98 Credit issued     $49.98   We are sorry that the customer was not happy with their ordering experience.   We received the merchandise and shipped the order.  The customer contacted us to cancel the order.  Unfortunately this was already in the process of being shipped.   Credit was issued to the customers Visa Account ending in [redacted] for $49.98 on 12/15/2015.   Quality customer service is very important to us and we apologize for the delay.   Sincerely, Customer Service Specialist  Tell us why here...

[redacted] **  [redacted] Daytime Phone: ###-###-#### Evening Phone: ###-###-#### E-mail: [redacted]     Dear Revdex.com,   We are sorry the customer was not happy with our first response. Credit was issued for the full amount of $69.97 to the [redacted] account ending in [redacted]. Please check with your credit card company so they can show you where the credit was applied to the account. We thank you for your patience. Sincerely,

[redacted] [redacted] , OH  44004 Daytime Phone: ###-###-#### E-mail: [redacted]     Dear Revdex.com,   Your recent correspondence was directed to me for handling.  Please accept my apology for any delay this may have caused.  In...

order to resolve this, I have indicated what has transpired below on behalf of TELEBRANDS.   Unfortunately, I could not locate anything on our files for this customer with the information provided.   If you can, please provide me with the information below.  I will be happy to research their order and get back to you as quickly as possible.    In order for us to do that we would need the following: What is the name of the Necklace the customer is referring to?What is the name on the charge for the Necklace and the phone number next to the charge?Where was the order placed? On Line – What WebsiteBy phone – What Phone Number Thank you for your patience and attention to this matter.  Quality customer service is very important to us and apologizes for any delay this has caused.   Sincerely, Customer Service Specialist  Tell us why here...

Complaint: [redacted]
I am rejecting this response because:This statement from Star Shower, "There are many other offers for the Star Shower and we are not sure who the customer contacted. Unfortunately we were not notified of a discrepancy. This offer is not a Buy One Get One for the processing and handling..." is once again, false! First off, Star Shower knows exactly who I placed the order with. The sale is archived like in any business, all sales are documented with a sales rep name, date of sale, time, etc.. Secondly, I never stated the offer was a Buy One Get One for the processing & handling; what I stated & will reiterate is exactly what the representative told me, buy 1 Star Shower & get 1 Star Shower free.I appreciate the apology & timely response from Telebrands/Star Shower, but I will be 100% content with one of the following two resolutions: a credit for half of what was paid which is a total credit of $24.99 OR a free Star Shower Laser Light.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
The only thing I am seeking is a comparable replacement. The one I have is a 10 inch skillet.

Dear Revdex.com,Please
accept my apology for any delay this may have caused. In order to resolve this, I have indicated what has transpired
below on behalf of Telebrands.Order
# [redacted]  received 11/28/2015STAR
SHOWER REMOTE QUANTITY 2...

              $79.98Processing
and handling                                  $19.98Total                                                              $99.96We
are sorry that the customer was not happy with their ordering experience.  We are sorry for the delay.  This order shipped on 12/3/2015 and is in
transit to the customer.    Since quality customer service is very
important to us I have issued a credit for $10 to the customer’s account for his
patience.  We thank you for your patience and for bringing this
to our attention.Sincerely,Customer Service Specialist  Tell us why here...

[redacted] Fishkill , NY  12524 Daytime Phone: ###-###-#### Fax: ###-###-#### E-mail: [redacted]   Dear Revdex.com,   Your recent complaint has been directed to me for handling.  Please accept my apology for any delay this has caused. In order to...

resolve this, I have indicated what has transpired below on behalf of Telebrands.   Order # [redacted] received 1/13/2017 Shipped 1/19/2017 Get UP & GO Cane -   $39.99 Expedited Shipping $9.99 Total                      $49.98 CREDIT ISSUED 2/23/2017   We are sorry the customer was not happy with their Get Up and Go Cane.   We received a call from the customer on 2/21/2017 that they returned the Get Up and Go Cane.  They supplied a tracking number and we issued credit at that time for $49.98 to their [redacted] on file.   Quality customer service is important to us and please forward a copy of the postage receipt so we can submit for reimbursement.   Thank you for your patience.   Sincerely, Customer Service Specialist  Tell us why here...

Dear Revdex.com,Please
accept my apology for any delay this may have caused. In order to resolve this, I have indicated what has transpired
below on behalf of Telebrands.Order
# [redacted] received 12/03/2015STAR
SHOWER RED/GREEN -   $39.99Processing
and Handling   ...

$9.99Total                      $49.98We
are sorry that the customer was not happy with their ordering experience. Unfortunately we never received a cancelation notice and this was shipped on
12/9/2015 with Fedex Tracking # [redacted].  This shows the customer should have this by
end of day 12/15/2015.If
the customer would like to refuse delivery on the shipment a full credit will
be issued upon receipt of the return. Quality customer service is very important to us and
we apologize for the delay.Thank you for your patience.Sincerely,Customer Service Specialist

Dear Revdex.com; Please accept my apology for any delay this may have caused.  In order to resolve this, I have indicated what has transpired below onbehalf of Telebrands. Order # [redacted] Received 4/4/2015Grab Bags Set of 2 =...

                                      $14.99Grab Bags Set of 2 X4 =                                   $59.96GRAB BAG INSULATED AND 1 YEAR WARRANTY$14.99Total                                         ...⇄  $89.94We are sorry that the customer was not happy with their ordering experience. I have indicated the offer details below:Offer Details:Customers ordering today will receive 2 Grab Bag for just $14.99 + FREES&H. As a special bonus, you'll also receive 1 Insulated Bag for Hot/Colditems, just pay separate $14.99 and your entire order will ship for FREE ($7.99S&H Savings!) That's 3 bags total, an incredible deal! There was a quantity of 4 indicated bringing the total to $89.94. Since quality customer service is very important to us I have issued a credit to the customer’s account for $89.94, this creditwill post accordingly to their bank/card policies.  We thank you for bringing this to our attention.  Sincerely,Customer Service Specialist  Tell us why here...

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.I'm not sure why they say they do not have my address. I've emailed it close to a dozen times. Also, this puts me in the position of trying to get an email to them with my address to resolve this. Trying to get them an email has been very unsatisfactory. At times the correct address would come back that their box had reached it's quota and could not complete the sending. This sent me in a spiral of emailing and calling which went around and around. We shall see if this resolves it or not.
Regards,
[redacted]

Dear Revdex.com,Please
accept my apology for any delay this may have caused. In order to resolve this, I have indicated what has transpired
below on behalf of Telebrands.Order
[redacted] received 12/06/2015STAR
SHOWER RED/GREEN -   $39.99 X 2 = $79.99Processing
and Handling   ...

$19.99EXPEDITED
SHIPPING   $9.99Total                      $109.95We
are sorry that the customer was not happy with their ordering experience. Unfortunately we never received a cancelation notice and this was shipped on
12/12/2015.If
the customer would like to refuse delivery on the shipment a full credit will
be issued upon receipt of the return. Quality customer service is very important to us and
we apologize for the delay.Thank you for your patience.Sincerely,Customer Service Specialist

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me I NEED TO INVENTORY THE BOX TO MAKE SURE THEY ARE ALL ACCOUNTED FOR  BUT YES I DID RECEIVE THE BOX I HAVE TO SAY THE ORDERING PROCESS AND CUSTOMER SERVICE IS HORRENDOUS AND IN A TIME WHEN AMERICA NEED JOBS OUT SOURCING ALL OF YOUR CALL TO OVER SEAS IS A BAD BUSINESS PRACTICE WHEN I ASKED TO SPEAK WITH SOMEONE WHO COULD HELP ME THEY REFUSED WHEN ASKED FOR SOMEONE WHO SPOKE BETTER ENGLISH I WAS TOLD NO ONE ELSE COULD HELP I WAS NOT PROVIDED A TRACKING NUMBER I HAD TO CHANGE MY BANKING INFO DUE TO NO ONE GIVING ME A STRAIGHT ANSWER I BELIEVED I WAS A VICTIM OF FRAUD AGAIN HORRIBLE HORRIBLE CUSTOMER SERVICE   
Regards,
[redacted]

[redacted] **  [redacted] Daytime Phone: ###-###-#### Evening Phone: ###-###-#### Fax: ###-###-#### E-mail: [redacted]   Dear Revdex.com;   On behalf of Telebrands, please accept my apology for any delay this may have caused.  ...

Order [redacted] received 1/22/2016 Star Shower with Green/Red  $39.99 Processing and  handling      $9.99 Total $49.98   We are very sorry that the customer was not happy with their Star Shower.    We offer a 30 Day MBG on the product. Below are some tips that the customer can try to get the Star Shower working.    If after trying these tips and it still does not work please return the Star Shower to the address below so we can see what happened.  Once the Star Shower is received we will reship you a replacement or issue a refund.   Telebrands Attn: Customer Service [redacted] Fairfield, NJ  07004 Return with tracking   TROUBLE SHOOTING TIPS Visit the following website for helpful hints: https://www.getstarshower.com/instructions.jsp · The Star Shower should be stored in the original shipping box to help ensure it works the next season. If the product is not stored properly it can affect the performance of the Star Shower.  · The plug/adapter must be inserted properly. If it is not lighting then check the extension cord and outlet, making sure they are operable (use a working item to test the cords and outlets separately). An extension cord or outlet may be the issue, not the product. · Make sure the on/off toggle switch is in the correct position. The sensor will turn the lights on and off automatically (switch must be in ON position & must be dark enough). Remotes turn the item off and on only. The "motion" switch needs to be selected again for "motion lights".  · The unit can take 10-15 minutes to warm up, be patient. · Insert the stake first and then thread on the Star Shower, do not push it into the ground. · Review all instructions including the Star Shower (Motion).   Our company takes all inquiries from our customers very seriously and we appreciate you taking the time to contact us.   Sincerely, Customer Service Specialist  Tell us why here...

[redacted] **  [redacted] Daytime Phone: ###-###-#### Phone: ###-###-#### E-mail: [redacted]   Dear Revdex.com; Please accept my apology for any delay this may have caused. In order to resolve this, I have indicated what...

has transpired below on behalf of Telebrands. We are very sorry that the customer had a bad experience with their Pocket Hose.   Our company takes all inquiries from our customers very seriously and we appreciate you taking the time to contact us.  Quality customer service is very important to us and we will be happy to replace the Pocket Hose. Please allow 10-15 business days for delivery.  We thank you for your patience and for bringing this to our attention. Sincerely,Customer Service Specialist  Tell us why here...

Dear Revdex.com,   Your recent complaint has been directed to me for handling.  Please accept my apology for any delay this has caused. In order to resolve this, I have indicated what has transpired below on behalf of Telebrands.   We are very sorry that the customer had a bad...

experience with their Pocket Hose. We can assure you these do work. We have replaced this hose for the customer on two occasions one on 10/15/2015 and again on 12/27/2015.   Since quality customer service is very important to us, I will have another one sent to the customer, please allow 10-15 business days for delivery.   Sincerely, Customer Service Specialist  Tell us why here...