Telebrands

Dear Revdex.com,Please accept my apology for any delay this may have caused. In order to resolve this, I have indicated what has transpired below on behalf of Telebrands. We are very sorry that the customer had a bad experience with their Orgreenic Pan.  Our company takes all...

inquiries from our customers very seriously and we appreciate you taking the time to contact us. Feedback from our customers helps to ensure we are promoting a successful product. Quality customer service is very important to us, we will be happy to replace the Orgreenic pan for the customer. We thank you for your patience and for bringing this to our attention.Sincerely,Customer Service Specialist

[redacted] **  [redacted] Daytime Phone: ###-###-#### Evening Phone: ###-###-#### E-mail: [redacted]     Dear Revdex.com,   Your recent complaint has been directed to me for handling.  Please accept my apology for...

any delay this has caused. In order to resolve this, I have indicated what has transpired below on behalf of Telebrands.   We are very sorry that the customer is having an problem with the Pans that were purchased.   The customer contacted us on 12/26/2016 and we have a replacement order in process order #[redacted].   Unfortunately due to the high demand we are experiencing a backorder. The customer will receive an email confirmation once this has shipped.   Quality customer service is very important to us and we thank you for your patience.       Sincerely,   Customer Service Specialist Tell us why here...

Dear Revdex.com,   Thank you for contacting Telebrands regarding our customers concern about her refund for the Orgreenic cookware.   We are sorry that the customer had a problem with the Cookware. We have exhausted our supply on the Organic Cookware.   Please note the warranty clearly...

states. “…we may offer a repair, refund the purchase price minus loss of value to the product from the consumer’s use, or suggest to the consumer a repair facility independent from the merchant”.   These were purchased in June 2011 and we will have a refund check for $16.19 sent to the customer from our main office in NJ.  Please allow 5-10 business days for receipt of the check.   We believe this is the information you require and feel this resolution will close the matter satisfactorily. Thank you for your patience.   Sincerely, Customer Service Specialist  Tell us why here...

[redacted] **  [redacted] Daytime Phone: ###-###-#### Evening Phone: ###-###-#### E-mail: [redacted]   Dear Revdex.com, We are sorry the customer was not happy with our first response.  We indicated the warranty information so we could see what happened to the Pan the customer purchased.   We also advised that we would ship one at no cost to the customer.  This was shipped on 1/31/2017 with Fed Ex tracking [redacted] which shows this was delivered to the customer on 2/3/2017.   We believe this is the information you require and feel this resolution will close the matter satisfactorily.     Sincerely,   Customer Service Specialist Tell us why here...

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

they FINALLY got the message and sent me a new one free of charge please drop this issue !!

Dear Revdex.com, Please accept my apology for any delay this may have caused. In order to resolve this, I have indicated what has transpired below on behalf of Telebrands. Order # [redacted] received 11/04/2015 Z BAND Canceled 1-9-2016 We are sorry that the customer was not happy with the cancelation of...

their order. Unfortunately, we are unable to fulfill his order at this time.  The order has been canceled and no charges are levied against our customers’ credit cards used when purchasing the product. Quality customer service is very important to us and we thank you for your patience and for bringing this to our attention. Sincerely, Customer Service Specialist  Tell us why here...

Please note that this matter is settled to the customer's satisfaction as her concern was directed to our Corporate Claims Department and payment is being issued as agreed, thank you.

Dear Revdex.com,Please
accept my apology for any delay this may have caused. In order to resolve this, I have indicated what has transpired
below on behalf of Telebrands.Order
# [redacted] received 12-1-2015STAR
SHOWER RED/GREEN -   $39.99PROCESSING
AND HANDLING  ...

$9.99Total                      $59.97We
are sorry that the customer was not happy with their ordering experience. I have
indicated the offer details below. For a limited time, you can get the upgraded red and green
Star Shower laser light with the extra long stake for just $39.99 plus $9.99
shipping and handling or get a six pack of Star Shower laser lights for just
$239.94 and pay no shipping and handling.There
are many other offers for the Star Shower and we are not sure who the customer
contacted. Unfortunately we were not notified of a discrepancy.  This offer is not a Buy One Get One for the
processing and handling.  Since quality customer service is very important to
us we have issued a credit for the processing and handling of $9.99. This
credit will reflect on their billing statement.  We thank you for bringing this to our attention.Sincerely,Customer Service Specialist  Tell us why here...

Dear Revdex.com, Please accept my apology for any delay this may have caused. In order to resolve this, I have indicated what has transpired below on behalf of Telebrands. We are very sorry that the customer had a bad experience with the Phantom Saucer.   Our company...

takes all inquiries from our customers very seriously and we appreciate you taking the time to contact us. Feedback from our customers helps to ensure we are promoting a successful product.  Quality customer service is very important to us. Since this was purchased through retail we will be happy to replace the Phantom Saucer for the customer. These are currently backorder but as soon as they comein, this will be shipped to the customer. We thank you for your patience and for bringing this to our attention. Sincerely,Customer Service Specialist

[redacted] Wilson-hall [redacted]
[redacted] **  [redacted] Daytime Phone: ([redacted] Fax: ([redacted] E-mail: [redacted]   Dear Revdex.com;   In order to resolve this, I have indicated what has transpired below on behalf of Telebrands.   We...

are sorry that the customer is not happy with their Ped Egg.    Unfortunately, I could not locate an order for the customer. Please supply some additional information so we can research this further. When was this purchased?Where was this purchased from?If the customer purchased this through retail we will have another one sent to them.   Quality customer service was very important to us, and we thank you for bringing this to our attention.   Sincerely, Customer Service Specialist  Tell us why here...

[redacted] [redacted] **  [redacted] Daytime Phone: ###-###-#### Evening Phone: ###-###-#### E-mail: [redacted]  Dear Revdex.com, Your recent complaint has been directed to me for handling.  Please accept my apology for any delay...

this has caused. In order to resolve this, I have indicated what has transpired below on behalf of Telebrands. Order #[redacted] received 11/27/2016Square Pan with Lid = $59.99Total $59.99 We are sorry that the customer was not happy with their Red Copper Cookware. Quality customer service is very important to us and we have issued a full credit to their [redacted].  This will reflect on their next statement. Thank you for bringing this to our attention.  Sincerely,Customer Service Specialist

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
[redacted]
[redacted]

Dear Revdex.com;Please accept my apology for any delay this may have caused. In order to resolve this, I have indicated what has transpired below on behalf ofTelebrands.Order # [redacted] RECEIVED 04/01/2015MIGHTY BLASTER AND POCKET HOSE...

25FOOT             $12.99MIGHTY BLASTER                                                         $19.99PROCESSING AND HANDLING                                       $7.99Tax                                    ...⇄ $2.15Total                                   ...⇄ $43.84Credit issued  4/23/2015                                   �...⇄ $35.85 We are sorry that the customer was not happy with their Mighty Blaster. We did receive this back on 4/23/2015 and credit was issued for the merchandise andtax for $35.85.  A money back guarantee is offered as indicated below. You will receive credit for the merchandise less the processing and handling costs.  Your Satisfaction is 100% Guaranteed. If you are dissatisfied with any merchandise from Telebrands for any reason, simply return the product within 30 days for an easy refund of your purchaseprice, excluding shipping and handling. Since quality customer service is very important to us we will issue a credit $29.54 for their order processing and handling charges and the return postage.  This credit will post according to the bank/cardpolicies. We thank you for your patience and bringing this to our attention. Sincerely,Customer Service Specialist

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Dear Ms. [redacted], thank you forcontacting Telebrands regarding your experience with the Orgreenic Cookware. Itis very unfortunate to hear of the circumstances that occurred and we arepleased you came to no harm. The detailed account you provided appears toindicate one of two things. The pan, after...

being washed perhaps, still had abit of water droplets or the like in the pan and when grease was added forseasoning or other reason caused the possible fire and "popping"sound you describe. The other possibility is the pan was left unattended withgrease in it too long. The situation you describe would not be a defect of the pan but most definitelyappears to be another issue as we described or other matter. While we will mostcertainly replace the pan there does not appear to be a reason for recall orfurther investigation by our claims team. Please confirm which pan you purchased and we will either make a completeexchange or refund to the address noted below, thank you.J[redacted] Andrea [redacted] 10727 Sycamore street NWMinneapolis , MN  55433Evening Phone: (651) 230-2783E-mail: J[redacted]@outlook.com

I finally heard back from the company.

Dear Revdex.com, Your recent complaint has been directed to me for handling.  Please accept my apology for any delay this has caused. In order to resolve this, I have indicated what has transpired below on behalf of Telebrands. ORDER [redacted] RECEIVED 4/7/2016 PKT HOSE TOP BRASS 50 FOOT = $29.99...

PROCESSING AND HANDLING    = $7.99 TOTAL                                        = $37.98 We are very sorry that the customer was not happy with their ordering process. This order shipped on 4/21/2016 with Fed Ex tracking [redacted].  This is coming from California and the scheduled delivery is 4/29/2016 by end of day. Quality customer service is very important to us and we thank you for your patience. Sincerely, Customer Service Specialist

[redacted]
[redacted] **  [redacted] Daytime Phone: ###-###-#### Evening Phone: ###-###-#### E-mail: [redacted]   Dear Revdex.com;   Please accept my apology for any delay this may have caused. In order to resolve this, I have indicated what has...

transpired below on behalf of Telebrands.   We are very sorry that the customer had a bad experience with their ordering experience for the Star Shower.    Order [redacted] received 9/28/2016 Star Shower Motion Set of 6 = $299.94   The customer did notify us on 10/6/2016 that they did not intend to order 6 sets of the Star Shower, they only ordered 1 set.  We issued a prepaid label to be sent to the email address on at [redacted] with RMA# [redacted].  So far we have not received anything back yet.  Since quality customer service is very important to us, I will issue a credit of $299.99 customer’s account for the return of the Star Showers.    We thank you for your patience and for bringing this to our attention.   Sincerely, Customer Service Specialist

Dear Revdex.com; Please accept my apology for any delay this may have caused. In order to resolve this, I have indicated what has transpired below onbehalf of Telebrands.Order # [redacted]   RECEIVED 4/20/2014Every Day Savings Club - $14.99 x 3 =  $44.97Membership...

fee                                    $1.00Total                                                    $45.97Credit issued 11/25/2014    $44.97We are sorry that the customer was not happy with the Everyday Savings Club.Credit was issued to the customer’s account in full for $44.97 on 11/25/2014.This includes the $1.00 membership fee.  The customer has been credited in full on the MasterCard ending in [redacted].Quality customer service is very important to us and we thank you for your patience.Sincerely, Customer Care Specialistus why here...