Telebrands

I am rejecting this response because:
I am still recieving e-mails from your company and I have unsubscribed.

Dear Revdex.com,   Your recent complaint has been directed to me for handling.  Please accept my apology for any delay this has caused. In order to resolve this, I have indicated what has transpired below on behalf of Telebrands.   ORDER [redacted] RECEIVED 4/22/2016 Red Copper Pan + Recipe...

Book = $19.99 Additional Red Copper Pan + Chef Knife = $9.99 PROCESSING AND HANDLING    = $7.99 TOTAL                                        = $37.97   We are very sorry that the customer was not happy with their ordering experience. We received this order on through our website on 4/20/2016 with this email address. This order shipped on 5/2/2016 with Fed Ex tracking # [redacted].  This was delivered to the address above on 5/11/2016. If the customer does not want this one, please “return to sender” if unopened.  Upon receipt of the return, credit will be issued. Quality customer service is very important to us and we thank you for bringing this to our attention.   Sincerely, Customer Service Specialist  Tell us why here...

[redacted] **  [redacted] Daytime Phone: ###-###-#### E-mail: [redacted]   Dear Revdex.com,   We are sorry that MS [redacted] did not receive the Flat Head Brush in your shipment. Our main office in New Jersey will be shipping this to you directly from their office.  Please allow 10-15 business days for delivery. Thank you for your patience.   Sincerely, Customer Care Specialist Tell us why here...

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

[redacted]  [redacted] Daytime Phone: ###-###-#### Evening Phone: ###-###-#### [redacted]   Dear Revdex.com,   Your recent complaint has been directed to me for handling.  Please accept my apology for any delay this...

has caused. In order to resolve this, I have indicated what has transpired below on behalf of Telebrands.   We are very sorry that the customer was not happy with their Hurricane Spin Broom.   Order # [redacted] received on 06/30/17 Hurricane Spin Broom = $19.99 Spin Broom and Sticky Buddy  = $9.99 PROCESSING AND HANDLING = $9.99 Total  =                         $39.97   Our Guarantee:  Your Satisfaction is 100% Guaranteed. If you are dissatisfied with any merchandise from Telebrands for any reason, simply return the product within 30 days for an easy refund of your purchase price, excluding shipping and handling. Follow return information which is shipped with each package. Send all returns to the address indicated on your packing slip/invoice. We suggest you ship returns to Telebrands via a GROUND method that can be tracked (UPS ground / FedEx Ground / USPS Priority mail). Along with your return, be sure to include the following: 1. Your order number and/or your complete name, address, and billing phone or email address 2. A detailed explanation regarding your reason for returning the item(s) 3. Information about whether you would like a refund or a replacement - No other paperwork, invoice, or preauthorization is needed for your return. The customer may return their order to: Order # [redacted] Hurricane Spin Broom 7850 Rufner Ave Van Nuys, CA  91406   Since quality customer service is very important to us, we have issued a credit to their [redacted] on file for $39.97. This credit will reflect on their next billing statement.   We believe this is the information you require and feel this resolution will close the matter satisfactorily. Thank you for bringing this to our attention.   Sincerely, Customer Care Specialist Tell us why here...

Dear Revdex.com;In order to resolve this, I have indicated what has transpired below on behalf of Telebrands. Order #Replacement Hurricane MopHeads s/2 - NO CHARGE Shipping 4/16/2015We are very sorry this happened and the customer has not received the MopHeads yet.   We are shipping out the...

MopHeads to the customer today.  They will receive an email confirmation whenthese have shipped with the tracking number. Quality customer service is very important to us and we thank you for your patience. Sincerely,Customer Service Specialist  Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] I am in agreement with this if they will replace all four cups I purchased. Please send blues, greens or yellows.  NO pink or purple please.  At ten dollars each they are rather expensive to not have lasted no longer than they have.  Also please have them looking into correcting the cups so that they do not mildew under the seal.
Regards,

Dear Revdex.com,Please
accept my apology for any delay this may have caused. In order to resolve this, I have indicated what has transpired
below on behalf of Telebrands.[redacted]...

                                               [redacted]                         [redacted]                                                              [redacted]We
are sorry that the customer was not happy with their ordering experience for the
Star Shower.When
using a credit card and your order cannot be shipped within the stated delivery
date, we will notify you of the expected ship date. Your credit card will not
be charged until your order is shipped.If
paying by check the check has to clear the bank before the merchandise can be
shipped.Credit
was issued to the customer on 12/1/2015 for $49.98.  They should be receiving their refund check
shortly.  To address [redacted] request for reimbursement for overdraft fees
incurred as a result of this transaction, he may FAX the bank statement in
question to our Customer Satisfaction Unit at [redacted]. The bank
statement must contain customer’s name and account balances before and after
Telebrands’ charge was assessed to confirm it was in fact Telebrands’
transaction which was responsible for the overdraft charge. Upon review of the
bank statement, Mr. Wright will be contacted and advised the status of any
reimbursements forthcoming for overdraft charges.Quality customer service is very important to us and
we thank you for bringing this to our attentionSincerely,Customer Service Specialist  Tell us why here...

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Dear Revdex.com; In order to resolve this, I have indicated what has transpired below on behalf of Telebrands. We are sorry that the customer is not happy with their Ped Egg.  We can assure you these do work. I could not locate an order for the customer. Please supply some additional information...

so we can research this further. When was this purchased?Where was this purchased from?If the customer purchased this through retail we will have another one sent to them.   Quality customer service was very important to us, and we thank you for bringing this to our attention. Sincerely, Customer Service Specialist  Cc [redacted] Tell us why here...

Your recent complaint has been directed to me for handling.  Please accept my apology for any delay thishas caused. In order to resolve this, I have indicated what has transpired below on behalf of Telebrands.We are very sorry that the customer had a bad experience with their Pocket Hoses. We...

can assure you these do work.Our company takes all inquiries from our customers very seriously and we appreciate you taking the time to contact us. Feedbackfrom our customers helps to ensure we are promoting a successful product. Since these were purchased through retail we will be happy to replace the two 25 foot Pocket Hoses for the customer. Please allow2-4 weeks for delivery.   Quality customer service is very important to us and we thank you for bringing this to our attention.Sincerely,

Dear Revdex.com, Please accept my apology for any delay this may have caused. In order to resolve this, I have indicated what has transpired below on behalf of Telebrands. Order # [redacted] received 12/8-2015 STAR SHOWER RED/GREEN -   $39.99 STAR SHOWER RED/GREEN -   $39.99 PROCESSING...

AND HANDLING   $9.99 TAX                                         ...⇄ $7.43 Total                      $97.40 Credit issued     $97.40 We are sorry that the customer was not happy with their ordering experience. Credit has been issued to the customers in full for $97.40.  This credit will reflect on their next billing statement.  Quality customer service is very important to us and we thank you for bringing this to our attention. Sincerely, Customer Service Specialist  Tell us why here...

Dear Revdex.com;In order to resolve this, I have indicated what has transpired below on behalf of Telebrands.Order #[redacted]ORDER RECEIVED  06/02/2015 PEDEGG+SMOOTHER  = $19.99 X 2 = $39.98We are very sorry that the customer not happy with their ordering experience.  We received an...

order for 2 of the Pedeggs fora total of $39.98.These were in stock and they shipped immediately and could not be canceled.Since quality customer service was very important to us, I will issue a credit for 1 for $19.99 to the [redacted] account ending in[redacted].  The credit will reflect on their next billing statement.  We thank you for bringing this to our attention. Sincerely,Customer Service Specialist  Tell us why here...

Dear Revdex.com, Please accept my apology for any delay this may have caused.  In order to resolve this, I have indicated what has transpired below onbehalf of Telebrands.Order #     RECEIVED 4/2/2015Zip Sox...

SM/Med                $19.99 Zip Sox SM/Med                 9.99 Zip Sox SM/Med  QTY   2   $39.98TOTAL                    $76.95 We were not aware that the customer had a problem with the Zip Socks, we werenever notified that they wished to return or exchange.  We are not Fabfoils.com.Telebrands offers merchandise seen on TV or through their website www.telebrands.com. For future reference the toll-free Customer Service phone number forTelebrands is 800-777-4034.Since quality customer service is very important to us, I have issued a credit of $76.95 to the MasterCard on file ending in [redacted]1676. Thank you for bringing this to our attention. Sincerely,Customer Service Specialist  Tell us why here...

Complaint: [redacted]
I am rejecting this response because:
My money has now been refunded. Seems crazy that since I received the first solicitation call from this company, I am now receiving near constant calls. I am on the do not call list AND never gave this company permission to release my number to anyone. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
First, I do not have my refund. Second, it is untrue that the jewelry is optional. There was no mention of it at all during the time of my purchase and, therefore, no possible way to opt out of anything. I did not make a purchase from these people simply to have my number sold and goods not ordered charged to my card.
Regards,
[redacted]

Dear Revdex.com,  Please accept my apology for any delay this may have caused. In order to resolve this, I have indicated what has transpired below onbehalf of Telebrands. Order #6535058 received 5/5/2015Balloon Bonanza...

              $14.99Processing and handling     $5.99Total                                $20.98 We are sorry that the customer was not happy with their order for the Balloon Bonanza Our website does indicate this on the first page and in the Faq’s  that they are not reuseable: Balloon Bonanza is not reusable but are conveniently priced so you can keep the water balloon battles going again and again! Hurry!This offer won't last long!  Our company takes all inquiries from our customers very seriously and we appreciate you taking the time to contact us. Feedbackfrom our customers helps to ensure we are promoting a successful product. Since quality customer service is very important to us we have issued a credit for the product of $20.98 to their Visa ending in[redacted].  We thank you for bringing this to our attention. Sincerely,Customer Service Specialist  Tell us why here...

Dear
Revdex.com,Your
recent complaint has been directed to me for handling.  Please accept my apology for any delay this
has caused. In order to resolve this, I
have indicated what has transpired below on behalf of Telebrands.We are very
sorry that the customer had a bad experience with their...

Pocket Hose. We can
assure you these do work.Our company takes all inquiries from our customers
very seriously and we appreciate you taking the time to contact us. Feedback
from our customers helps to ensure we are promoting a successful product. Since these were purchased through retail we will be
happy to replace the 25 FT Pocket Hose for the customer. Order #[redacted], please
allow 2-4 weeks for delivery.  Quality customer service is very important to us and
we thank you for bringing this to our attention.Sincerely,Customer Service Specialist