Telebrands

Dear Revdex.com, Please accept my apology for any inconvenience this may have caused.   Order #[redacted]Order received: 06/11/14     Hurricane Spin Mop We are sorry for this error and we have we have processed another check for the balance of $47.97.This was issued 5/13/2015 and we thank you for bringing this to our attention and understanding.   Sincerely, Customer Care Specialist

Dear Revdex.com, Please accept my apology for any delay this may have caused. In order to resolve this, I have indicated what has transpired below on behalf of Telebrands. Order # [redacted] received 01/14/2016[redacted]              ...

= $14.99Processing and Handling = $7.99Tax =   $4.29Additional Surcharge to ship to Canada = $10.00Total = $37.27 We are sorry that the customer is not happy with their ordering experience.  I was unable to reach the customer by phone to explain this.  This order was placed on a US site and shipped to Canada.  The price we see is in American funds, but their credit card reflects the Canadian rate. We have only charged this amount once, they may have seen a preauthorization when the order was first place.  That is just a pending charge and is removed once the order ships.  The customer can check this with their credit card company.  Since quality customer service is very important to us I have issued a credit to their account for the amount billed of $37.27. Sincerely,Customer Service Specialist

Tell us why here...Dear Revdex.com,Please
accept my apology for any delay this may have caused. In order to resolve this, I have indicated what has transpired
below on behalf of Telebrands.Order
# [redacted] received 12/1/2015STAR
SHOWER RED/GREEN -   $39.99PROCESSING
AND HANDLING  ...

$9.99EXPEDITED
SHIPPING   $9.99Total                      $59.97We
are sorry that the customer was not happy with their ordering experience.  The
correct phone number to contact for customer service is [redacted]. Expedited
shipping was selected for Priority Processing for $9.99, 2-day shipping for
$19.99 was not selected on this order. Our
records show this was shipped on 12/8/2015 and was delivered on 12/11/2015.Quality customer service is very important to us so
we will issue a credit for the expedited shipping of $9.99.  This will reflect on their next billing statement.  We thank you for bringing this to our attention.

just wanted to let you know that I was checking my account and the 2nd payment of $24 dollars was not taken out of my account so they only owe us $24 not $48 that I first thought

[redacted] **  [redacted] Daytime Phone: ###-###-#### Evening Phone: ###-###-#### ###-###-#### Fax: ###-###-#### E-mail: [redacted]       Dear Revdex.com,   I have indicated what has transpired below on behalf of...

Telebrands.   Order # [redacted] received 8/7/2016 Couch Coat Deluxe -   $29.98 Processing and Handling    $7.98 Tax                         $3.14 Total                      $41.11   We are sorry the customer was not happy with the Couch Coat.  We do offer a “Satisfaction 100% Guarantee” and credit will be issued for refund of the purchase price less processing and handling.   I have indicated below as it appears on our website along with the return information. Our Guarantee Your Satisfaction is 100% Guaranteed. If you are dissatisfied with any merchandise from Telebrands for any reason, simply return the product within 30 days for an easy refund of your purchase price, excluding shipping and handling. Return Information Follow return information which is shipped with each package. Send all returns to the address indicated on your packing slip/invoice. We suggest you ship returns to Telebrands via a GROUND method that can be tracked (UPS ground / FedEx Ground / USPS Priority mail). Along with your return, be sure to include the following: 1. Your order number and/or your complete name, address, and billing phone or email address 2. A detailed explanation regarding your reason for returning the item(s) 3. Information about whether you would like a refund or a replacement - No other paperwork, invoice, or preauthorization is needed for your return. Since quality customer service is very important to us, we have issued a credit fir $41.11 to the [redacted] on file ending in [redacted].   Thank you for bringing this to our attention.   Sincerely, Customer Service Specialist

Dear Revdex.com; Please accept my apology for any delay this may have caused.  In order to resolve this, I have indicated what has transpired below onbehalf of Telebrands.We are very sorry that the customer had a bad experience with their Pocket Hoses.Quality customer service is very important to...

us.  Since this was purchased through retail we will be happy to replace two 50 foot Pocket Hoses for the customer. These are currentlybackorder but as soon as they come in, this will be shipped to the customer.  We thank you for your patience and for bringing this to our attention. Sincerely,Customer Service Specialist  Tell us why here...

Dear Revdex.com; Your recent correspondence was directed to me for handling. Please accept my apology for any delay this may have caused.  In order to resolve this, I have indicatedwhat has transpired below on behalf of TELEBRANDS.Unfortunately, I could not locate anything on our files for...

this customer with the information provided and I was unsuccessful in reaching the customerby phone.If you can, please provide me with the information below.  I will be happy to research their order and get back to you as quickly as possible.  In order for us to do that we would need the following:1) Did you receive an order number?2) What is the Credit card information - first and last 4 digits of the credit card this is billed to. 3) Original shipping name and address.  4) Phone number from which the order was placed.5) Daytime phone number (in case of additional questions) Once we have this we will research for more information. Thank you for your patience and attention to this matter.  Quality customer service is very important tous and apologizes for any delay this has caused.   Sincerely, Customer Service Specialist

Dear Revdex.com,Please
accept my apology for any delay this may have caused. In order to resolve this, I have indicated what has transpired
below on behalf of Telebrands.Order
# [redacted] received 11/30/2015STAR
SHOWER REMOTE SET OF 2...

                   $29.98STAR
SHOWER RED/GREEN SET OF 3               119.98Processing
and handling                                  $4.99Total                                                              $154.95We
are sorry that the customer was not happy with their ordering experience.  This
order is in the process of shipping to the customer today 12/8/2015.  Since quality customer service is very
important to us I have issued a credit for $10 to the customer’s account for
her patience.  We thank you for your
patience and for bringing this to our attention.Sincerely,Customer Service Specialist  Tell us why here...

Dear Revdex.com,Please
accept my apology for any delay this may have caused. In order to resolve this, I have indicated what has transpired
below on behalf of Telebrands.Order
# [redacted] received 11/30/2015Lazer
Bond              $19.99Total...

                               $19.99We
are sorry that the customer was not happy with their ordering experience.  Unfortunately due to the high demand we are experiencing a backorder on this
item.  Nothing is billed to the account
until the order has shipped. Per
the customer’s request their order has been canceled, nothing will ship or bill
to them.Quality customer service is very important to us. We
thank you for your patience and for bringing this to our attention.Sincerely,Customer Service Specialist  Tell us why here...

[redacted] **  [redacted] Daytime Phone: ###-###-#### Evening Phone: ###-###-#### ###-###-#### Fax: ###-###-#### E-mail: [redacted]     Dear Revdex.com,   We indicated that a full credit was issued to the customer’s account.  As instructed by Customer Service, donate the Couch Coat if they did not want it.   We are sorry it did not work out and appreciate their feedback.   Thank you for bringing this to our attention.   Sincerely,   Customer Service Specialist Tell us why here...

Dear Revdex.com,   We are sorry that the customer was not happy with our first response.   Normally we do ask for this to come back so we can see what happened to it and ask that they just pay a small shipping charge for the replacement to be sent to them. At this time the customer does not need to return the pan, we have already replaced this for them and they should have this in about 10-15 business days.   We thank you for bringing this to our attention.   Sincerely, Customer Service Specialist  Tell us why here...

[redacted] **  [redacted] Daytime Phone: ###-###-#### Evening Phone: ###-###-#### E-mail: [redacted]   Dear Revdex.com,   We are sorry the customer is not happy with our first request.   Since the customer could not supply a receipt, we refunded the purchase prices minus the loss of value and return of product of $47.98   Since quality customer service is very important to us we can send the customer our Red Copper Cookware as a replacement. Please allow 10-15 business days for delivery.   We believe this is the information you require and feel this resolution will close the matter satisfactorily.     Sincerely, Customer Service Specialist  Tell us why here...

Dear Revdex.com,Please
accept my apology for any delay this may have caused. In order to resolve this, I have indicated what has transpired
below on behalf of Telebrands.Order
# [redacted] received 12/7/2015STAR
SHOWER RED/GREEN -   $39.99 X 2 = $79.98EXPEDITED
SHIPPING  ...

$9.99Total                      $99.96We
are sorry that the customer was not happy with their ordering experience. This
order was shipped on 12/15/2015 and FEDEX Tracking [redacted],
tracking is in process and updates daily.Since
quality customer service is very
important to us I have issued a credited for the shipping costs (expedited and
regular) this credit of $19.98 will reflect on their next billing statement.We apologize for the delay and thank you for your
patience.Sincerely,Customer Service Specialist  Tell us why here...

[redacted] **  [redacted] Daytime Phone: ###-###-#### E-mail: [redacted]   Dear Revdex.com,   Please accept my apology for any delay this may have caused. In order to resolve this, I have indicated what has transpired below on behalf of...

Telebrands.   Order [redacted] received 03/10/2017 HURRICANE SPIN BROOM $13.33 SPIN BROOM & STICKY BUDDY = $6.66 PROCESSING AND HANDLING - $9.99 Tax = $2.10 TOTAL = $32.43   We are sorry that MS [redacted] was not happy with their ordering experience for the Hurricane Spin Broom. Unfortunately due to the high demand we were experiencing a back order and not shipped until available.  The customer contacted us on 5/2/2017, the order had already shipped.  The customer was advised to refuse delivery and full credit would be issued upon receipt of the return. The order shipped on 5/2/2017 with Fed Ex Tracking [redacted] which shows delivered on 5/5/2017.  Once the package is returned a full credit will be issued.  We thank you for your patience and we believe this is the information you require. Sincerely, Customer Care Specialist

Dear Revdex.com,   On behalf of TELEBRANDS, we do not have anything to do with Light In The Box.  We do not have an order for anything from [redacted]   We offer merchandise seen on TV or through our website [redacted] For future reference the toll-free Customer Service phone...

number for Telebrands is [redacted]   Please contact the correct company to resolve this.     Please remove this complaint from our file and correct our Revdex.com rating for Telebrands.   Thank you for your attention to this matter.    Sincerely,   Customer Service Specialist  Tell us why here...

[redacted] **  [redacted] Daytime Phone: ###-###-#### E-mail: [redacted]   Dear Revdex.com,   Your recent complaint has been directed to me for handling.  Please accept my apology for any delay this has caused. In order to resolve...

this, I have indicated what has transpired below on behalf of Telebrands.   We are very sorry that the customer is having a problem with the Red Copper Pan that they purchased.   Since this was purchased through a retail store, we will have a replacement sent to the customer for the Red Copper Pan. Please allow 10-15 business days for delivery.   Quality customer service is very important to us and we thank you for your patience.       Sincerely,   Customer Service Specialist Tell us why here...

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. As long as they understand I have two that blew on the inside.  I spoke to the 800 number that I posted at the beginning of the complaint.  I emailed the company too,, after no reply and being rejected from the phone call I decided to turn to the Revdex.com. Do they need my address? 
Regards,
[redacted]

[redacted] **  [redacted] Daytime Phone: ###-###-#### Evening Phone: ###-###-#### E-mail: [redacted]   Dear Revdex.com, Thank you for contacting Telebrands regarding your experience while using this product.  Our...

company takes all inquiries from our customers very seriously and we appreciate you taking the time to contact us. Feedback from our customers helps to ensure we are promoting a successful product. Please see attached copy of the Lifetime Replacement Guarantee, to obtain a replacement the Red Copper Pan needs to be returned along with the processing fee of $8.99 to us as indicated in the Replacement Guarantee.  We do asK that the Pan be returned so we can see what happened and prevent this from happening again. Since quality customer service is very important to us we will replace this at no cost, please allow 10-15 business days for delivery.   Thank you for bringing this to our attention.     Sincerely,   Customer Service Specialist Tell us why here...

[redacted] **  [redacted] Daytime Phone: ###-###-#### Evening Phone: ###-###-#### E-mail: [redacted]   Dear Revdex.com,   Your recent complaint has been directed to me for handling.  Please accept my apology for any...

delay this has caused. In order to resolve this, I have indicated what has transpired below on behalf of Telebrands.   We are very sorry that the customer was not happy with their ordering experience for the Brownie Bonanza.      Unfortunately, due to the high demand these are currently on backorder and do not know when they well be available. The customer’s account was not billed.    As a courtesy I will send the customer our Red Copper Flipwich with Fliptastic foods and desserts recipe booklet at no cost.   We believe this is the information you require and feel this resolution will close the matter satisfactorily.   Sincerely,   Customer Service Specialist Tell us why here...

Complaint: [redacted]
I am rejecting this response because:
Yes I did receive the second free product. This order STILL missing one brush. Just forget about it. In the future please don't advertise attachments that are not delivered. 
Regards,
[redacted]