Telebrands

Dear Revdex.com;Please accept my apology for any delay this may have caused. In order to resolve this, I have indicated what has transpired below onbehalf of Telebrands.MS [redacted]’ order was not processed for shipping due to the Visa  Card [redacted] (exp. date 10/14) not being authorized for the...

purchase. However, the following are the details of her order as placed:Order # 6189096    Received10/29/2014Inst Bulb AC Adapter       $9.99Processing and handling   $4.99Total                                $14.98 The customer was never billed for this so no credit is due. Quality customer service is very important to us and we thank you for your patience.  Sincerely,Customer Service Specialist  Tell us why here...

[redacted] Daytime Phone: ###-###-#### Fax: ###-###-#### E-mail: [redacted] Dear Revdex.com,   Your recent complaint has been directed to me for handling.  Please accept my apology for any delay this has caused. In...

order to resolve this, I have indicated what has transpired below on behalf of Telebrands.   We are very sorry that the customer had a bad experience with their Pocket Hose. Our company takes all inquiries from our customers very seriously and we appreciate you taking the time to contact us. Feedback from our customers helps to ensure we are promoting a successful product.   We could not locate an order for the customer with the information provided.  This may have been purchased through retail.    We will be happy to replace a Pocket Hose for the customer.  Please allow 10-15 business days for delivery.    Quality customer service is very important to us and we thank you for bringing this to our attention.   We believe this is the information you require and feel this resolution will close the matter satisfactorily. Tell us why here...

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

[redacted] **  [redacted] Daytime Phone: ###-###-#### E-mail: [redacted] Dear Revdex.com,   Thank you for contacting Telebrands regarding your experience while using this product.  Order # [redacted] received on 04/08/2016 Red...

Copper Cookware 10” Fry Pan + Recipe = $19.99 Red Copper Cookware 10” Fry Pan + Chef Knife = $9.99 Red Copper Cookware 10” Fry Pan Lid Processing and handling   $7.99 Total  =                         $52.96   Our company takes all inquiries from our customers very seriously and we appreciate you taking the time to contact us. Feedback from our customers helps to ensure we are promoting a successful product. We do ask that the Pan be returned so we can see what happened and prevent this from happening again. Since quality customer service is very important to us we will replace this at no cost, please allow 10-15 business days for delivery.   We believe this is the information you require and feel this resolution will close the matter satisfactorily.     Sincerely,   Customer Service Specialist   Tell us why here...

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Dear Revdex.com; Please accept my apology for any delay this may have caused.  In order to resolve this, I have indicated what how this will be handled onbehalf of Telebrands.We are very sorry that the customer had a bad experience with their Pocket Hoses.I just spoke to the customer and he...

purchased these through CVS and Walmart.  He had purchased three 50 foot hoses.   Quality customer service is very important to us and we will be happy to replace the three 50 foot hoses for the customer. These arecurrently backorder but as soon as they come in, this will be shipped to the customer. We thank you for your patience and for bringing this to our attention. Sincerely,Customer Service Specialist  Tell us why here...

[redacted] **  [redacted] Daytime Phone: ###-###-#### E-mail: [redacted] Dear Revdex.com,   Your recent complaint has been directed to me for handling.  Please accept my apology for any delay this has caused. In order to resolve this, I have...

indicated what has transpired below on behalf of Telebrands.   ORDER [redacted] RECEIVED 10/12 Red Copper Square Pan, Lid, Rack & Basket = $119.99   We are very sorry that the customer was not happy with their ordering experience. This order shipped on 10/17/2016 with Fed Ex tracking # [redacted].  This was delivered to the address above on 10/21/2016. I have left a message for the customer to verify that they have received this shipment. Quality customer service is very important to us and we thank you for bringing this to our attention.   Sincerely, Customer Service Specialist  Tell us why here...

[redacted]
I am rejecting this response because: they are dishonest, they lied in their response, they said they tried to deliver the product 2 times when I know that they are lying, it took me 11 months to finally get what I ordered. I will NEVER buy from this company ever again and I have convinced all my friends and family not to buy from them as well. their customer service is horrible. every time I called them, they out right called me a liar saying I have received my product when I had not. they said it was shipped directly to my house when I know that was not possible as I never gave my house address, it was a po box.

[redacted] **  [redacted] Daytime Phone: ###-###-#### Evening Phone: ###-###-#### E-mail: [redacted]   Dear Revdex.com,   Your recent correspondence was directed to me for handling.  Please accept my apology for any...

delay this may have caused.  In order to resolve this, I have indicated what has transpired below on behalf of TELEBRANDS.   Unfortunately, I could not locate anything on our files for this customer with the information provided.    If you can, please provide me with the information below.  I will be happy to research their order and get back to you as quickly as possible.    In order for us to do that we would need the following: What is the merchandise the customer is referring to?What is the name next to the charge for Facial Product and the phone number next to the charge?Where was the order placed? On Line – What WebsiteBy phone – What Phone Number Thank you for your patience and attention to this matter.  Quality customer service is very important to us and apologizes for any delay this has caused.   Sincerely, Customer Service Specialist  Tell us why here...

Dear Revdex.com;Please accept my apology for any delay this may have caused. In order to resolve this, I have indicated what has transpired below onbehalf of Telebrands.Order #[redacted] ORDER RECEIVED 5/30/2014 –SHIPPED 6/13/2014Hurricane Spin Mop DELUXE + Sticky Buddy     $29.90Hurricane Mop...

Heads set of 3                           $9.99Processing and handling                                  $13.98Total                                  �...⇄ $53.87Replacement shipped 7/24/2014 to the address indicated below.[redacted]
[redacted]
We are very sorry that the customer was not happy with their order for the Hurricane Spin Mop.  We did attempt to deliver this ontwo occasions unfortunately due to the timing we are unable to track the shipments any longer.Since quality customer service is very important a credit will be issued for $ 53.87 for the Hurricane Spin Mop they never received. Credit will be issued to the MasterCard ending in [redacted]xpiration date 01/16). This credit will post to their account in accordance to theirbank/card policies.Thank you for your patience. Sincerely,Customer Service Specialist  Tell us why here...

Dear Revdex.com,Please accept my apology for any delay this may have caused. In order to resolve this, I have indicated what has transpiredbelow on behalf of Telebrands.Order # [redacted]  received 7/14/2014Royal Posture...

                   $19.99Additional Royal Posture    $9.99Processing and handling    $6.99Taxes      $3.16Total                                $40.03Order # [redacted]  PLACED 7/24/2015Royal Posture                    $19.99Royal Posture                    $19.99Processing and handling    $6.99Taxes      $3.85Total                               $50.85 We are sorry that the customer was not happy with their ordering experience.  I have indicated the offer below. You can get the Royal Posture® back support system today for only $19.99 plus $6.99 shipping and handling. Plus, when you order today,you can double your order! All you pay is a separate $9.99 fee. Royal Posture comes in 2 sizes. Small / Medium (25" - 36" waist) and Large / XLarge(37" - 58" waist) The second order was placed when the customer was not happy with the 1st order and it was upgraded to the Deluxe which is at $19.99 each.Since quality customer service is very important to us we will issue a credit for both orders. This credit will reflect on their next billing statement and they may keep them with our compliment.  We thankyou for your patience and for bringing this to our attention.  Sincerely,Customer Service Specialist  Tell us why here...

Dear Revdex.com, Please accept my apology for any delay this may have caused. In order to resolve this, I have indicated what has transpired below on behalf of Telebrands. Order # [redacted] Received 8/26/2015Card Lock 4 pack Leather Look $10 each set x 2 = $20Total Order $20NOT...

BILLED  We are sorry that the customer was not happy with their ordering experience.Our records show that there were two sets of four sent to the customer address above with [redacted] Tracking [redacted]However the customer was not billed for them.  The [redacted] ending in [redacted] with the expiration date of 12/17 was not authorized for the purchase. If the customer would like to place an order for another set, we will need another credit card to place the order. Thetoll-free Customer Service phone number for Telebrands is ###-###-####.Since quality customer service is very important to us, the customer may keep what she received at no cost. Thank you for your attention to this matter.  Sincerely, Customer Service Specialist  Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Let's see how the batch turns out. I would like to keep this open until that happens.

Dear Revdex.com,   Please accept my apology for any delay this may have caused. In order to resolve this, I have indicated what has transpired below on behalf of Telebrands.   Order # [redacted] received 2/20/2016 Red Copper Deluxe Fry Pan...

                    $24.99 Processing and handling               $7.99 Total                                         ...⇄ $32.98 Canceled 2/29/2016   We are sorry that the customer was not happy with their ordering experience.    The customer contacted us on 2/26/2016 to cancel that order.  We did offer the customer a discount if they wanted to keep their order. The customer declined the offer and their order [redacted] was canceled.   Nothing will be shipped or billed to the customer’s account.   Quality customer service is very important to us and we thank you for your patience and for bringing this to our attention.   Sincerely, Customer Service Specialist  Tell us why here...

[redacted] [redacted] **  [redacted] Daytime Phone: ###-###-#### E-mail: [redacted]   Dear Revdex.com,   Thank you for contacting Telebrands regarding our customers concern about her refund for the Orgreenic cookware.   We are sorry that the...

customer had a problem with the Cookware. We have exhausted our supply on the Organic Cookware.   Please note the warranty clearly states. “…we may offer a repair, refund the purchase price minus loss of value to the product from the consumer’s use, or suggest to the consumer a repair facility independent from the merchant”. I have attached a copy of the warranty for reference.   These were purchased in April 2012 and the customer has used them for several years.    Since quality customer service is very important to us, we will replace this with our New Red Copper Pan.  Please allow 10-15 business days for delivery.   We believe this is the information you require and feel this resolution will close the matter satisfactorily.   Sincerely, Customer Service Specialist  Tell us why here...

Dear Revdex.com,Please accept my apology for any delay this may have caused. In order to resolve this, I have indicated what has transpired below on behalf of Telebrands.Order # [redacted]  RECEIVED 07/03/2014DUMP CAKES                    ...

                   $10.00DUMP DINNERS + FRY PAN                    $19.98DUMP CAKES                                       $10.00                   Processing & Handling                            $7.99Total                                                   $47.97Credit 9/23/14        $47.97Order # [redacted]    RECEIVED 07/03/2014DUMP CAKES                                      $10.00DUMP DINNERS + FRY PAN                    $9.99Processing & Handling                           $7.99Total                                  ...⇄ $27.98 We are sorry that the customer was not happy with their Dump Cake ordering experience.Our records show that Order #[redacted] was returned and credit was issued for $47.97 on 9/23/14 to the Visa Card ending in 7402.Quality customer service is very important to us.  We thank you for your patience. Sincerely,Customer Service Specialist

Dear Revdex.com, Please accept my apology for any delay this may have caused. In order to resolve this, I have indicated what has transpired below on behalf of Telebrands. We are very sorry that the customer had a bad experience with their Orgreenic Pan.   Our company takes all...

inquiries from our customers very seriously and we appreciate you taking the time to contact us.  We do stand behind the Orgreenic Pans and do request that the pan be returned so we can see what happened.  Since quality customer service is very important to us and this was purchased through retail we will have the Orgreenic Pan replaced for the customer.   We thank you for bringing this to our attention. Sincerely,Customer Service Specialist

Dear Revdex.com,Please accept my apology for any delay this may have caused. In order toresolve this, I have indicated what has transpired below on behalf of Telebrands.We were experiencing a backorder on the Orgreenic Pans.We have replaced this for the customer with an 8” and a 12”Pan.  Order # [redacted].Please allow 10-15 days for delivery. We thank you for your patience and for bringing this to our attention.Sincerely,Customer Service Specialist

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Dear Revdex.com, We are sorry the customer was not happy with our first response.We do as that the Pan be returned so we can see what happened and prevent this from happening again. Since quality customer service is very important to us, we have replaced this for the customer at no cost.  This shipped on 11/21/2016 with Fed Ex tracking [redacted]. Sincerely,Customer Service Specialist   Dear Revdex.com,   We are sorry the customer was not happy with our first response. We do as that the Pan be returned so we can see what happened and prevent this from happening again. Since quality customer service is very important to us, we have replaced this for the customer at no cost.  This shipped on 11/21/2016 with Fed Ex tracking [redacted]. Sincerely, Customer Service Specialist