Telebrands

Dear Revdex.com,In order to resolve this, I have indicated what we need below on behalf of TELEBRANDS. We are sorry to the customer was not happy with their orderingexperience. We are sorry that the customer was not happy with their ordering experience.Order# [redacted] received on 8/3/2015Canceledon...

8/11/2015The order was incomplete and missing the address. The order was canceled and nothing was billed to the Visa ending in [redacted] Quality customer service is very important to us and we thank you for bringing this to our attention. Thank you for your patience.   Sincerely, Customer ServiceSpecialist

Dear Revdex.com,   TELEBRANDS does not offer a service for Resumes’ and I could not locate an order for this customer on our records for any merchandise.   ORDER [redacted] INTERNET ORDER RECEIVED 3/20/2016 PKT HOSE TOP BRASS 50 FOOT = $29.99 PROCESSING AND HANDLING    = $7.99 TOTAL...

                                        ...⇄ = $37.98   We are very sorry that the customer was not happy with their ordering process. Credit was issued to the customers [redacted] ending in [redacted] on 4/23/2016 for $37.98 the amount billed.   Quality customer service is very important to us and we thank you for bringing this to our attention. Thank you for bringing this to our attention.      Sincerely,   Customer Service Specialist

[redacted] **  [redacted] Daytime Phone: ###-###-#### E-mail: [redacted]     Dear Revdex.com,   We are sorry that the customer was not happy with their Air Dragon. Our company takes all inquiries from our customers very seriously and we appreciate you taking the time to contact us. Feedback from our customers helps to ensure we are promoting a successful product. The customer received the following credits on the dates indicated below: $10 credit on 2/17/2017 $30 credit on 06/12/2017   I have issued the balance of the credit of $79.96 on 06/28/2017, this will be applied to the [redacted] Account on file and will reflect on their next billing statement.      The customer has been credited in full for the Air Dragon.   We believe this is the information you require and feel this resolution will close the matter satisfactorily.   Sincerely,   Customer Service Specialist Tell us why here...

Complaint: [redacted]
I am rejecting this response because:  I haven't even had them for 7 months how is the "loss of value" half of what I paid for the cookware.  I find your figures completely ludicrous.  
Regards,
[redacted]

[redacted]
 
I am rejecting this response because:Sorry for the late response to the compliant  but was not received.  I received a message that the compliant was closed with no further action because I did not respond, but as I said I did not receive the response from Atomic Beam. [redacted] of your location resent it to me today. I disagree with their comment that they take complaints seriously they did not treat me fairly or with respect.  They lied each time I called stating the product was to be shipped. They charged my card without having product and only after my compliant to their customer service refunded me my monies.  The second item they just keep saying wait for 6 weeks and it will be shipped. The ad was still on air even after I was told no product was available.  It appears to me that they took orders and them they purchase the items for resale. They did not handle me, my order or my compliant in a serious manner.  I would like a better resolution to the compliant one that is fair to me.  The ads are on the air again and I guess the result will be the same.  It seems that it is business as usual and let the consumer beware 
Regards,
[redacted]

Dear Revdex.com,   Your recent complaint has been directed to me for handling.  Please accept my apology for any delay this has caused. In order to resolve this, I have indicated what has transpired below on behalf of Telebrands.   We are very sorry that the customer had a bad experience...

with their Pocket Hose. We can assure you these do work. Our company takes all inquiries from our customers very seriously and we appreciate you taking the time to contact us. Feedback from our customers helps to ensure we are promoting a successful product.   Since these were purchased through retail we will be happy to replace the 25 FT Pocket Hoses for the customer, order [redacted] please allow 2-4 weeks for delivery.    Quality customer service is very important to us and we thank you for bringing this to our attention.   Sincerely, Customer Service Specialist  Tell us why here...

I purchased a Pocket Hose Top Brass II, 75', 3/4" water hose. I loved the concept of this hose, but the problem is that the "hose part" has leaks? The material it's made of states " It Won't Tear or Burst". It does not live up to this statement! It does seem to "tear" in small places and starts leaking. I was hoping the company would have meant what they said about the material. I think they need to go back to the drawing board on this product. I purchased from a Retail Outlet. I went to Telebrands.com and left a message with Customer Service. Who knows if they will contact me. I would like a replacement, just maybe I had a defective hose. I will give them the benefit of the doubt. If they don't contact me back, I will know for sure never to try their products at face value of their description.

Review: I no longer have phone service and I have no idea why. There is no way to talk to anyone on the phone so I have been corresponding with them for over 2 months through chat support. I tried to renew my service 2 months and I was told that I couldn't because my account was under review, however no one could tell me why my account is being reviewed. I have been exchanging chats with them every week for the past 2 months and I get the same thing, "Your account is under review and that's all I can tell you". Meanwhile my business cards and all of my advertisement have been sent out with the phone number I bought from Magicjack ([redacted]. For the past 2 months I have been unable to receive calls or make calls because my account is under review and I don't know why and no one can tell me why.Desired Settlement: I would like for them to activate my service so that I can use my phone again. I have lost a lot of business because I can't be contacted by potential clients. I ask that they conclude my review and allow me to purchase my 5 year service plan. If they don't want me to continue using their services, refund me the $49.95 I paid to purchase the device, it's no good to me if I can't use it.

Review: I purchased a star shower led light unit for my home for the Christmas Holidays. The unit lasted 6 days and then broke. When I called (after a 45 minute wait on hold) for a refund, I was denied since I made the purchase in September and it was not within the 60 day return period. Since I planned on using this light for decorating purposes at Christmas time, I would never know that I was only going to get 6 days use out of it back in September.Desired Settlement: I want my credit card refunded the amount of the Stat Shower along with shipping and handling of $49.98

Business

Response:

Dear Revdex.com,Please

accept my apology for any delay this may have caused. In order to resolve this, I have indicated what has transpired

below on behalf of Telebrands.Order

# [redacted] received 9-11-2015STAR

SHOWER RED/GREEN - $39.99PROCESSING

AND HANDLING $9.99Total $49.98We

are sorry that the customer was not happy with their ordering experience. Our

records show that this is being replaced for the customer at no cost.The

customer will receive an email confirmation with the tracking. Please allow 10-15 business days for

delivery.quality customer service is very important to us and

we apologize for the delay and thank you for your patience.Sincerely,Customer Service Specialist

Review: Ordered product. Called back within a 6-hr. or less time frame. Was told it that since it was a Friday it would be at least Monday or Tuesday before it would even show up in the computer. However, was given a cancellation number & assured that once it showed up in computer would be flagged & cancelled. Received e-mail of pending shipment 6 days later. I called them to give them cancellation info. & told it had shipped & I only needed to refuse delivery of package.

I called [redacted] & went thru steps to refuse delivery. Was given another ID cancellation # & assured it would be returned to shipper. Approx. 4 days later, recieved a "prepare for your delivery" e-mail from [redacted]. I called yet again, & was told it was being re-processed with the same ID # & there would be no issue.

This morning (12/24) there was the package on the porch. Called [redacted] & they said "sorry, it slipped by us, there is a note for you to call the shipper to get a Call Tag".

Called shipper & was told, "sorry, we do not issue call tags. You can send it back for refund w/ no return of your shipping charges - even though it was never supposed to have been shipped in the first place."

It's a vicious circle.Desired Settlement: Refund for product that was shipped back as well as refund for having to ship back an item that never should have been shipped to begin with. Return shipping was thru [redacted] in the amount of $33.76. There were 2 boxes.

Review: today, October 13,2013, I was online and purchased two olde Brooklyn lantern at the price of $12.99 + $6.99, when I got to the page statingamount of total bill, my credit card was charged $92.91. I immediatelycalled there customer service number and told them to cancel the orderthey told me to call back tomorrow 10/14/2013. I then checked my bankaccount and I had already been charged the $ 92.91 to be deducted from mychecking account. I sent a e mail to my bank regarding this issue to stop payment an I also called customer service of my bank. they are not surethis if it can be stopped. I will call my bank officer tomorrow to hopefullytake care of problem. I understand after the fact that the Revdex.com has had a number of complaints regarding this company. I am a senior citizen and am on a limited budget and this is an incredible amount taken out of my bankaccount. I am at this time requesting a settlement of this complaint.thank you for your assistance,[redacted]Desired Settlement: I would like an immediate refund in the amount of $92.91 that they tookimmediately from my checking account via check card, [redacted]. I do need thismoney a.s.a.p.also this company should be removed from the internet as they are scammersand thiefs advertising falsely.

Review: The product I ordered came about a month late. When I called customer service was not helpful and I was forced to place another order without any compensation. When the products showed up, I had the yard tilled, installed sprinklers and planted seeds according to the instructions. I watered daily and the seeds were defective. I called a few months later and customer service which is in India offered me 10 dollars however I had spent $107.00, including my daily effort to water the grass by sprinkler and by hand to insure full coverage. The grass seeds are defective. My receipt says "YOUR SATISFACTION IS 100% GUARANTEED" There is no mention of a time limit on my receipt for a refund. I want my money back.

Order Number: [redacted] April24, 2014

Order Number: [redacted] April 2, 2014

Order Number:[redacted] April 28, 2014Desired Settlement: I want the company to refund me $107.00 for the amount I paid for the Grassology Grass Seeds.

Business

Response:

Dear Revdex.com,Please accept my apology for any delay this may have caused. In order to resolve this, I have indicated what has transpiredbelow on behalf of Telebrands.Order Number: [redacted] Billed $24.88 4/4/2014 Credit issued for $24.88 on 10/23/2014Order Number: [redacted] Billed $71.40 4/3/2014 Credit issued for $71.40 on 10/23/2014Order Number: [redacted] Billed $10.82 4/29/2014 Credit issued for $10.82 on 10/23/2014We are very sorry that the customer had a bad experience with their Grassology. Our records show that credit was issued tothe customer’s orders on 10/23/2014 as indicated above. They have received full credit for a total of $107.10 to the Visa card ending in 7039 on 10/23/2014.Since quality customer service is very important to us. We thank you for your patience and for bringing this to our attention. Sincerely,Customer Service Specialist Tell us why here...

Review: I ordered the lazor bond well over a month ago. I've called & sent emails with no response. I would like a return of my money They should not advetise a product if they can't deliver.

Business

Response:

Dear Revdex.com,Please

accept my apology for any delay this may have caused. In order to resolve this, I have indicated what has transpired

below on behalf of Telebrands.Order

# [redacted] received 11/30/2015Lazer

Bond $19.99Total $19.99We

are sorry that the customer was not happy with their ordering experience. Unfortunately due to the high demand we are experiencing a backorder on this

item. Nothing is billed to the account

until the order has shipped. Per

the customer’s request their order has been canceled, nothing will ship or bill

to them.Quality customer service is very important to us. We

thank you for your patience and for bringing this to our attention.Sincerely,Customer Service Specialist Tell us why here...

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I ordered the mighty blaster on 4/2/15 after seeing the commercial on tv. Unfortunately, once received it was just a regular waterhose and did not have the power of a fireman's hose as described in the ad. On 4/12-15 I called to return the product because that's not what was promised. I told them the item was not what it claimed to be and I wanted my money back. The customer service rep tried to discount it for $10. I said it doesn't work I want a refund. The ad says money back guarantee. They would not send a return slip and told me I had to get the package insured and have a tracking number in order to return it. I figured this was their was of trying to discourage the return. It cost me $21.55 to return an item that cost me total $43.84 with free shipping. I sent them an email on 4/20/15 in reference to this and still haven't received a response. When they sent my refund it was only for $35.85 which is $7.99 short of what was paid. This place is a scam and I believe they owe me $29.54. Please let me know if there is anything I can do.

Product_Or_Service: Mighty Blaster

Order_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

I would like the $7.99 they neglected to give me back for the purchase and the $21.55 they made me pay to return it.

Business

Response:

Dear Revdex.com;Please accept my apology for any delay this may have caused. In order to resolve this, I have indicated what has transpired below on behalf ofTelebrands.Order # [redacted] RECEIVED 04/01/2015MIGHTY BLASTER AND POCKET HOSE 25FOOT $12.99MIGHTY BLASTER $19.99PROCESSING AND HANDLING $7.99Tax $2.15Total $43.84Credit issued 4/23/2015 $35.85 We are sorry that the customer was not happy with their Mighty Blaster. We did receive this back on 4/23/2015 and credit was issued for the merchandise andtax for $35.85. A money back guarantee is offered as indicated below. You will receive credit for the merchandise less the processing and handling costs. Your Satisfaction is 100% Guaranteed. If you are dissatisfied with any merchandise from Telebrands for any reason, simply return the product within 30 days for an easy refund of your purchaseprice, excluding shipping and handling. Since quality customer service is very important to us we will issue a credit $29.54 for their order processing and handling charges and the return postage. This credit will post according to the bank/cardpolicies. We thank you for your patience and bringing this to our attention. Sincerely,Customer Service Specialist

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Review: I ordered 2 sets of copper hands on June 15 2014. Now almost 11 weeks later they still have not been delivered. I have called many times and all I can get from the foreign speaking customer service person (hard to understand) is that the order is being processed and will be delivered. I am given dates that come and go, yet no goods are shipped. I was told no money would be charged to my credit card until the goods were shipped, yet about 3 weeks ago the balance was changed to $0.0 and the online order information showed that the balance had been paid.Desired Settlement: I ordered the copper hands for my wife. She has pain in her hands and we thought this might help. She works outside in the garden and yard and needed them 10 weeks ago. We still want them delivered as promised.

Business

Response:

Dear Revdex.com,Please accept my apology for any delay this may have caused. In order to resolve this, I have indicated what has transpiredbelow on behalf of Telebrands.Mr. [redacted] placed an Internet order on 6/15/2014 for the Copper Hands Product. Unfortunately, these were on a backorder and could not be shipped in accordance to the FTCguidelines. We notified the customer of this with the following delay cards:1st delay card sent - advising their order will ship within 30 days after the original promise of shipment.2nd delay notice - If the merchandise fails to ship within the extended 30 day time frame, the order is canceled by the FTC process and no charges are leviedagainst our customers’ credit cards used when purchasing the product.Mr. [redacted] order was canceled in this manner on 08/29/2014 and no charges have been accessed on our customer’s MasterCard [redacted] (exp. date 04/16). Quality customer service is very important to us and we thank you for your patience. Sincerely, Customer Service Specialist Tell us why here...

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Sherrill [redacted]

DO NOT BUY THIS PRODUCT! The bucket is fine but the mop is cheaply made and with only a few months of using it the handle broke. NOT WORTH THE MONEY!

I even wrote to their customer service dept to express my disappointment and have gotten NO RESPONSE! I wish I would have check the Revdex.com before ordering the mop!

Review: My wife bought a Star Shower Laser Light display sold by Telebrands. The customer is advised to aim the laser display directly at their house (10-20 yards away). However, the laser light display can not have any laser lights aimed into the sky within 10 nautical miles of an airport. There have already been several incidents of airline pilots being hit by the laser lights. If these lights are potentially dangerous to airline pilots at great distances, how can they be safe for consumers with the laser lights aimed directly at the house? Following the company's instructions of aiming the laser lights at our house, I found we could not leave our house without getting hit in the eye by one or more laser lights. In addition, we live within one mile of a landing strip for small planes located in a residential area. A laser light in a pilots eye is just as dangerous for a small plane as for a large plane. I removed the laser light display because I think the product is unsafe, both for my family and for pilots utilizing the nearby airstrip.

I contacted Telebrands because they sell these lights with a 100% satisfaction guarantee. They responded telling me the product is safe but did not answer my questions. I told them I would like to return the laser light display for a refund because I was not satisfied with the safety issues of the product. They supposedly have a 100% satisfaction guarantee. I never heard from the company again. They ignore my emails.

I write to the Revdex.com in hopes of getting the company to live up to their 100% satisfaction guarantee.

The item was purchased locally in Anchorage. I did not try to return it to the store where it was purchased because the issue of safety and the 100% satisfaction guarantee is a company guarantee. I thought Telebrands, the company, not the retail seller, should be the party to deal with this issue.Desired Settlement: My desired outcome is the same as my desired resolution. I would like to return the product to the company for a full refund under the company 100% satisfaction guarantee.

Business

Response:

Dear Revdex.com, Please accept my apology for any delay this may have caused. In order to resolve this, I have indicated what has transpired below on behalf of Telebrands. Star Shower Laser Lights are compliant with FDA regulations governing lasers and with Consumer Product Safety standards. Consumers should carefully read and follow directions in our instruction sheet and our website to assure the full enjoyment and safety of our product. Star Shower should be pointed directly at your home, never directly into the sky. To position your Star Shower at the optimal angle, please refer to our instruction sheet for the recommended distance-to-surface ratio to cover your intended surface. Lasers should not be projected at or within the flight path of an aircraft within 10 nautical miles of an airport. If your intended surface is within 10 nautical miles of an airport, lower the angle of the Star Shower so that no lasers point into the sky. Our company takes all inquiries from our customers very seriously and we appreciate you taking the time to contact us. Feedback from our customers helps to ensure we are promoting a successful product. Sincerely, Customer Service Specialist Tell us why here...

Review: We ordered a 12 inch pan with cover through (ORGREENIC) order number [redacted] on 1/16/14. First I received Two 12 inch pans. I called customer service which was located in India. I got no satisfaction. I then located Telebrands in NJ. I spoke to [redacted] and was told they would ship one from NJ. the next day. It never arrived the next day. It took a week to get here.Next I get another box with another 12 inch pan. I called back and got [redacted] the Customer Satisfaction Supervisor. She said to keep the pans and the cover will be coming. The cover came and it was a 10 inch one. By that time 1/31/14 I got pretty upset with the whole situation and told them if they could not fix it I would go the Revdex.com. I have a copy of my order and E-mails for verification.Desired Settlement: I really want the 12 inch cover that goes with the 12 inch pan!

Review: PLEASE FIND ATTACHED RECEIPT I PLACED ORDER ONLINE FOR A HURRICANE MOP., THIS COMPANY TELEBRANDS CHARGED ME ON 12/24/13 IN THE AMOUNT OF 58.08 WHICH I DID NOT AUTHORIZE AND ANOTHER CHARGE IN THE AMOUNT OF $19.99 ON 01/22/14 WHICH I DID NOT AUTHORIZE...I WANT MY FULL REFUND BACKDesired Settlement: I HAVE PROOF OF RECEIPT AND BANK STATEMENTS

Review: Placed order for STAR SHOWER LASER LIGHTS on November 28th for a total amount of $99.96 Their website clearly advertises that my credit card would not be billed until product has been shipped. My credit card was in fact billed the same day I placed the order. Everytime I check the shipping status, it shows that my order is in the process of being shipped. Tried calling several times but can't get anyone to answer the phone. I either want my product shipped to me immediately or a 100% Refund immediately.Desired Settlement: I either want my product shipped to me immediately or a 100% Refund immediately. Also, If I will not receive my order until AFTER Christmas, I would like a REFUND.

Business

Response:

Dear Revdex.com,Please

accept my apology for any delay this may have caused. In order to resolve this, I have indicated what has transpired

below on behalf of Telebrands.Order

# [redacted] received 11/28/2015STAR

SHOWER REMOTE QUANTITY 2 $79.98Processing

and handling $19.98Total $99.96We

are sorry that the customer was not happy with their ordering experience. We are sorry for the delay. This order shipped on 12/3/2015 and is in

transit to the customer. Since quality customer service is very

important to us I have issued a credit for $10 to the customer’s account for his

patience. We thank you for your patience and for bringing this

to our attention.Sincerely,Customer Service Specialist Tell us why here...

Consumer

Response:

Review: [redacted]

I am rejecting this response because: This company continues to lie and seemingly get's away with it. In their response to Revdex.com of New Jersey, they state that my order was shipped on 12/3/15 which is not true. According to my tracking update from FED EX dated for 12/7/15, it states that a ticket was created with a anticipated shipping date of 12/7/15. A ticket created does not mean that a package has been shipped. Today is 12/9/15 and there is still no shipping information available. I still want the product, just hate the dishonesty. What am I to believe now? Anyway, I am sending Revdex.com the latest info from FED EX (See Below)This tracking update has been requested by: Name: AnonymousE-Mail: [redacted] Tracking Number [redacted]Invoice Number ID[redacted]Reference ID[redacted]Anticipated Ship Date 12/07/2015Destination [redacted]Scheduled Delivery PendingService Type FedEx SmartPost Tracking results as of Dec 08, 2015 4:52p GMT Date/Time Location/Activity12/07/2015 9:53 am /Shipment information sent to FedEx

Regards,

Business

Response:

Dear Revdex.com,We

are sorry that the customer was not happy with our first response.We

did start the process of shipping due to the holidays FedEx Tracking has updated

and tracking #[redacted] shows this is scheduled for delivery by end

of day 12/18/2015, We thank you for your patience.Sincerely,Customer Service Specialist Tell us why here...