Telebrands

Review: I placed an order at the end of June for the "Dump Cakes Cookbook" and the order was in my father's name and the credit card information was in my name. I was checking my account on 07/07/14 and they had two pending transactions for the cookbooks so I called them. Needless to say, the phone calls go overseas to India. They had supposedly cancelled one of the orders and gave me a confirmation number of 130332309. He plainly told me that one of the orders was cancelled and the charges were only still pending and that I should only be billed for one when it post. I continued to check my account until the transactions were completed. On 07/10/14, I ended up being billed for both. I call them again and get a foreigner claiming his name was Jace. He explained to me that there were two orders; one in my name and one in my father's name. I explained they endtered it two times and that I had only placed one order. He told me because the orders were in two names that an order was never cancelled. What? After I received a confirmation number. He offered me $5 off to keep the second order. This infuriated me because I didn't want it and they took money that didn't belong to them. Then he said that I could return the one I didn't want. I told him that I was not returning anything at my expense because it wasn't my mistake. Finally, he offers me a refund, but he said it would take 7 - 10 business days for my refund. That long? Everything I have read on this company on the Revdex.com never stated a refund took that long. So I am waiting...Desired Settlement: A complete refund for the second order.

Business

Response:

Dear Revdex.com, Please accept my apology for any delay this may have caused. In order to resolve this, I have indicated what has transpired below on behalf of Telebrands.Order # [redacted] RECEIVED 6/27/14Dump Cakes $10.00Dump Dinners and + Orgeenic Pan 8” $9.99Processing and handling $7.99Total $27.98 Order # 13033209 RECEIVED 6/27/14Dump Cakes $10.00Dump Dinners and + Orgeenic Pan 8” $9.99Processing and handling $7.99Total $27.98CREDIT 7/15/14 $27.98We are sorry that the customer was not happy with their ordering experience. Our records indicate that the second order was returned and a full credit of $27.98 was issued on 7/15/14. Therefore the customer has been reimbursed and no credit is due at this time.We thank you for your patience.Sincerely,Customer Service Specialist

Review: In September 2013 I made an order (order # [redacted] ).I received one book which had a note in it saying that " [redacted] Bigger Pest Book " (Item # 6595A ) would be sent shortly in a separate shipment.I have yet to see the second book ( shipment ).In my contact with customer service I was unable to resolve this issue.Desired Settlement: I would like to receive the book " [redacted] Bigger Pest Book "Item # 6595A .

Business

Response:

Dear Revdex.com; Please accept my apology for any delay this may have caused. In order to resolve this, I have indicated what has transpired below onbehalf of Telebrands.Order # 5498183 ordered 9/3/2013[redacted] Bug Book Shipped 9/10/2013[redacted] Bigger Pest Book was not available and never shipped.We are very sorry that the customer was not happy with their ordering experience with the [redacted] Books. We were unable toship the other book to the customer. Credit was issued to their Visa Card ending in [redacted]9147 on 8/26/2014 for $9.99.Quality customer service is very important to us andwe thank you for your patience. Sincerely,Customer Service Specialist Tell us why here...

Review: The order was placed on 3/30/21014 with an extra payment to expedite the order to ship within 5 business days. Order confirmation #[redacted] the payment showed on our bank account the disappeared, when trying to check the status of the order online the order did not exists and could never get through on the phone to ask on the status of the order. Several weeks later (5.7.14) the payment shows back up on the bank account and clears which accounted for an overdraft fee of $35 because we were not notified of this charge to suddenly appear. Finally getting through to customer service I was told the order has shipped UPS however they are unable to provide tracking information. They said they would credit back the $10 expedited processing but were unable to provide any backup or email to confirm this was complete. Customer service agent [redacted] in Asia.Desired Settlement: Truthful explanation of complete process and refund for expedited processing and overdraft fee for not being notified after several weeks of no response of order.

Review: Two hoses which were given to me as a gift started leaking after 5 uses. Pin sized leaks all over them for no apparent reason. Unacceptable!

Two hoses which were given to me as a gift started leaking after 5 uses. Pin sized leaks all over them for no apparent reason. Unacceptable! These are both 50 ft pocket hoses and have dozens of pin sized leaks all over them. They almost blew up my 600 dollar pressure washer.Desired Settlement: Replacement hoses with shipping paid for and warranties items which actually work.

Business

Response:

Dear Revdex.com; Please accept my apology for any delay this may have caused. In order to resolve this, I have indicated what has transpired below onbehalf of Telebrands.We are very sorry that the customer had a bad experience with their Pocket Hoses.Quality customer service is very important to us. Since this was purchased through retail we will be happy to replace two 50 foot Pocket Hoses for the customer. These are currentlybackorder but as soon as they come in, this will be shipped to the customer. We thank you for your patience and for bringing this to our attention. Sincerely,Customer Service Specialist Tell us why here...

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Could the business please follow up with me in regards to tracking information for when these items are available and with an estimated ETA?

Regards,

Review: A product called Hurricane Spin Mop was purchased by phone in mid December 2013 from TeleBrands The offer was a buy one get one free. Total cost to be billed was $40.

They shipped multiple shipments of the item plus additional items not ordered and billed $209.90

When they were contacted regarding the issue, they claimed we had to pay to return the items. The cost to ship back the parcels exceeds $100

The bank for the card that was charged states the merchandise must be returned before we can dispute the charges.Desired Settlement: We would like the merchant to send a prepaid postage return label for the product that was shipped and not ordered and credit back the overcharge.

We will keep and pay for the items we ordered to the amount of the offer- 2 for $40

Or return everything at their expense for the full refund.

Review: I placed an order that was not delivered b/c the company mislabeled my package. If requested, I can provide verification that I entered the information correctly b/c I have my confirmation email from 2/11/14 at 7:46 AM, and I also have my order screenshot from 7:47 AM on the same day.Desired Settlement: I would like the package redelivered to my address with the shipping cost deducted from my original price. Also, I would like the reshipment to be expedited so that I get the product in a reasonable time from the order date.

Review: Customer service would not refund total cost of incorrect product received. I spent $33.88 but received 'discount' of only $25.

I ordered 2 Hurricane Spin Mop buckets online and was prompted to order dolly as well. The site did not offer size/style choice on dolly. I assumed if the site offered the dolly, the company would send the correct dolly for the bucket ordered. The dolly does not fit the bucket. I called the company on 1-2-14 ([redacted]) to request the correct dolly and return the wrong dolly. The customer service rep told me that since I did talk to someone to order the dolly and chose the incorrect from the site, they were not responsible. I offered to exchange the incorrect dolly if they could send me a shipping label. The rep said that was not possible. I stated again they had sent me the wrong dolly and was again told I had ordered the dolly sent. The rep offered a $25 discount. I asked to speak to a supervisor because the discount did not cover my costs. The rep. told me that his supervisor would tell me the same thing he was telling me. I insisted to speak to a supervisor. I was put on hold, and the rep came back to say the supervisor authorized a $35 credit in 3-5 business days. On 1-7-14, a $25 credit was made to my credit card. I called the company again on 1-7-14 and spoke to a CSR ([redacted]) about incomplete credit. He stated that he would escalate the issue and request the additional credit would be issued in 3-5 business days. As of 1-17-14, the credit still has not been issued to my credit card. I called the company again on 1-17-14 and reached CSR [redacted] again. I explained to him that the promised credit still has not been applied to my credit card. The CSR stated that he would make a note and escalate my request; at this point, I reminded that this promise was made 3 times now and was not satisfactory anymore. I asked to speak to a supervisor and was told (again) that his supervisor would tell me the same thing he was telling me. Disgusted with the runaround I am receiving and lack of '100% satisfaction guaranteed' promised on their invoice, I turn to you.

Details: Packing Slip Order #[redacted]

Order Date: 12-19-13 ([redacted])

Confirmation Number for both complaints: [redacted]Desired Settlement: Their site prompted a dolly to complement the bucket I ordered. I agreed to have dolly added to my order. The company sent me the wrong style dolly and would not accept an exchange saying that I had ordered the wrong dolly. I now have 2 dollies that I cannot use for anything.

I want them to complete a total refund by crediting my card with the balance due of $8.88.

Review: Ad on TV offers 1 Ankle Genie for $10 plus $6.99 S&H or 2 Ankle Genies for $12.99 plus $6.99 S&H. Paid for two plus S&H and only received one. Called customer service and was told it would have also cost extra S&H for the other even though the ad didn't say that and that's why we received only one. When asked why we were charged $12.99 instead of $10 customer service quickly corrected themselves and said we didn't enter the code right and that's why we only got one. (Although we were charged for two?) And because of this we would have to pay $6.99 we wouldn't have had to for S&H if we wanted the second one.Desired Settlement: We simply want what we paid for free of an extra S&H charge for their mistake. An apology for how rude and loud the customer service agent was because of all of this would go a long way too.

Review: I ordered the book over the phone and wanted to verify the amount charged to my credit card. It also had said free shipping but I did not receive that and was trying to question it.The customer service number they gave never even rang it just went to dial tone[redacted]. Looked online and found the book was cheaper on their website. Same problem cannot get a customer service representative to check my order or anything. I would like to cancel the order but I cannot get anyone on the phone. There was no verification of order or opportunity to cancel or speak to anyone at anytime during ordering or afterwards. I would like a refund and not get the product but there is no one to contact. I spoke to my bank and they said there was nothing that they could do my account was already charged and to keep trying to contact them.Desired Settlement: I would like my account refunded and order cancelled.

Review: I ordered the hurricane spin mop. I think the date was May 4th. When I got the final amount due it was more than I wanted to pay. I called the number back [redacted] and they were closed for the day. The next day I called back and cancelled the order I think May 5th. I was told that everything was taken care of. I came home May 12th and there was a package addressed to my son from Hurricane Mop. He did not order a mop. I checked the packing list and they have charged this product to my [redacted] card. My son did not order a mop and does not reside with me. He does not have access to my credit card and is not authorized to use it. The company told me to send the mop back but it cost me $20.43 to ship it back They said they can not refund the shipping charges. My account was charged a total of $32.98 and then I paid for return shipment $20.43 for a total of $53.41 out of my pocket. They said they could refund the $32.98 they charged to my card and give me a $10.00 one time complimentary credit. I have had to cancel my [redacted] card because of the company taking money out for a product for my son which he did not order. I don't know how they got authorization to take money out for something that my son never ordered. His name is not on the account and he is not authorized to use the card. To me that is THEFT. The way I see it they still owe me $10.43, that is if they give me back the amount they said they would. I have had a horrible experience with this company and would advise people to be careful. They used my card fraudentualy. I feel violated. This has caused me to change my card and cost me out of pocket tooDesired Settlement: To receive total amount I am out of pocket. $53.41 and to make sure they don't get money out of accounts without authorization.

Review: On 5 Jan 2014 I ordered a Trusty Cane for $39.99 and paid 9.99 for Expedited Handling. According to the company customer service voice message via phone my cane was shipped on 10 Jan and was due for delivery on 20 Jan which didn't happen. Now that recording is saying it was shipped on 10 Feb with delivery between the 17th and 20th which didn't happen. Called company customer service and they can't give me any info on the cane as to when it was shipped or a tracking number for it. Telebrands service is totally unsat. Any help in getting my cane would be greatly appreciated.Desired Settlement: I want my cane that I ordered on 5 Jan 2014 asap.

Consumer

Response:

Please close out the complaint as I have received my cane today

Review: I cancelled a order within 24 hours and was billed for a item I did not want, because the price was not what was advertised. Issue # 1 The item is more than advertised. Issue # 2 I cancelled the order in less than 24 hours after order was made.Desired Settlement: Refund and a fine for false advertising and not cancelling order in a timely manner.

Review: I ordered two books from this company, when I clicked on next it went straight to billing and my card was charged. It was charged for three of each book, four calendars, a group of seeds, and a card for something. I contacted the company immediately to correct the errors, they said they would not have the order until Wednesday, I placed the order on Monday, Nov.4,1013. I contacted the company on Wednesday and they said they could do nothing as the order was in shipping, on Thursday I contacted them and they said to check back the next day for the tracking number. I had to wait until I had a tracking number, I received the tracking number and contacted the shipping company and explained what was going on and they checked, they said the item had a label on it at 7pm. the previous evening, but had not shipped, they suggested that I contact the company and have them pull the order before it went out. I called them the first customer service representative I spoke with ([redacted]) hung the phone up on me. I called back and got a [redacted], who was nice enough to get me to the supervisor. He said the order could not be canceled it had shipped. I told him what the shipping company said and he informed to refuse it when delivered. I expained the package would not be delivered to me as I am too far off of the road, it would be dropped on a neighbor's porch. He said if that is the case then take it back and ship it at my expense to them for a refund. On their web site they state plainly that orders can be canceled. I have gotten nothing from them except rudeness and uncooperation. They dumped on me the responsiblity of getting the package back to them. They made no attempt to cancel my order and kept giving me false information when I tried to cancel through them. This is the worst company I have ever dealt with and they have their site set to get the money out of your account without and final consent. If they had that I could have seen that the order had been tripled and fixed it before it was processed. Desired Settlement: DesiredSettlementID: Refund

I want the full amount credited to my account immediately, not weeks from now due to their incomptence. I am not accepting their shipment, I refuse to send it back at my expense. I have left orders to the shipping company ([redacted]) to return the package prior to delivery to me. Their web site removed money from my credit card before a confirmination. The same day I ordered it went on my card. I have contacted the credit card company to stop payment, but they said it has

Consumer

Response:

Review: [redacted]

I am rejecting this response because: There was no confirmination page before payment was processed. When I called immediately after seeing the order that had been placed was wrong. They told me they could not cancel it until two days had passed to call back, when I called back two days later I was told it was sent to shipping and they could do nothing until they had a tracking number. The individuals that I spoke with were rude, one even hung up on me when I was trying to cancel the order. I did receive the refund, but they were very unprofessional and rude, not helpful at all on correcting the error from the beginning. Instead just gave me the runaround.

Regards,

Review: I purchased two Pocket Hoses from this company, within less than the first 30 days, one broke. I called them, they sent me out another. Within the next fifteen days after recieving the replacement hose, the replacement, and the second one to my original order both broke. I called and stated I wanted a refund. I was told 3-5 business days. I called back when I did not receive my money, and I was told the refund was never placed for processing, and that I had to mail back in the products. I told them no one said that the first time, and I had already thrown them away. They then stated that was fine, and they would process my refund, and I would again have to wait 3-5 bussiness days. The time had passed, and still no money. I called again, only to hear the same story as the last time...No refund was ever placed for processing, and I had to mail back in the broken products. Again, I explained everything to them, they said fine, I thre them away so not to worry about sending it back to them, and wait 3-5 bussiness days to get my refund. STILL NOTHING!!!!!! It's been close to a month now, and NO REFUND!!!!!Desired Settlement: I want my refund $55.97, and no more games, and run arounds with this company!!!!

Review: I ordered the special they offered on tv , the mop w/ 2 mop heads for $40 and $13 for shipping. Instead I got 1 mop and 4 mop heads so they charged me $ 92.93. I called them and told them about this and the gentlemen said I could keep the mop heads and he would refund me only $15.00. And said that if I was to return them it would cost me even more money because I would have to pay for shipping again. I am on disability and can not afford the extra. I just do not understand how a company can do this to some one,

Product_Or_Service: mop heads

Order_Number: [redacted]

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

we only want to pay for what we wanted

Business

Response:

Dear Revdex.com,Please accept my apology for any delay this may have caused. In order to resolve this, I have indicated what has transpired below on behalf of Telebrands.Order #[redacted] RECEIVED 07/09/2014Hurricane Spin Mop + Sticky Buddy $39.98Hurricane Mop Heads X 2 $39.96Processing and handling $12.99Total $92.93CREDIT ISSUED 08/08/14 $152-payment option selected: $72.94 billed 07/25/14; $19.99 billed 08/25/14We are sorry that the customer was not happy with their ordering experience. I have indicated the offer details below:Today we 'll send you the Hurricane Spin Mop, complete with the super light alloy mop handle, super absorbent microfiber mop head and the specially designed washer/dryer bucket with centrifugal technology, along with the incredible Sticky Buddy, for just two easy payments of $19.99 plus $12.99 shipping and handling, conveniently added to your first payment. You'll also have the opportunity, as a special offer, to get a second Hurricane Spin Mop and another Sticky Buddy for a separate $19.99 fee. Remember, the Hurricane Spin Mop comes with a 10 YEAR GUARANTEE and, when you order today, we'll upgrade you to RUSH DELIVERY!Our records indicate that a credit of $15 was issued on 8/8/2014.Since quality customer service is very important to us, I have issued a credit of $39.96 for the unwanted additional items. We thank you for your patience. Sincerely,Customer Service Specialist

Review: Telebrands has been charging $14.99 to my debit card for 13 months without my consent, or even my knowledge. I have tried contacting them and have received no reply.Desired Settlement: I wish to receive the 13 monthly charges of $14.99 that were wrongly taken. I also wish to never be charged wrongfully again. I want to be removed from the charge list.

Review: On 8/ 22/2013, My husband [redacted] ordered The Light Angel from Telebrands. The order was for 1 deluxe Light Angel and for additional $ receive a second Light and A Olde Brooklyn Lantern. Total price of $ 42.96. This included Free Ship and 0 Tax.

We received our products. One of the Light Angels has a defect. The sensor is all milky and looks burned. The light will not come on. The Lantern is made of very thin tin. My [redacted] cut his hand on a piece of metal that wrapped around the back of the Lantern. This product has sharp edges and is unsafe.

Today, September 9,2013 at 11:52 am (my time) I called Customer Service at [redacted]. I did not get a name. I proceeded to tell him EVERY DETAIL about this order. He said that he would gladly send me a new light at no cost. I told him NO THANK YOU. I do not do business with a company that sends Used, Faulty and Dangerous products. I even told him if I purchased this from a Store, I would take it back for a full refund! All he kept saying is that he will send me a new light. I kept telling him NO. I want to return this faulty product and I SHOULD NOT HAVE to pay for RETURN POSTAGE! Where is my 100% SATISFACTION GUARANTEE that is stated on the packing slip/invoice? We did this dialog for 10 minutes, I asked for a supervisor 5 times. FINALLY, after 2 minutes a supervisor gets on and I proceed to tell him the problem that I want to return the items, NOT have to pay shipping. All of a sudden he cuts me off saying I can't understand you, your breaking up, hang up and call back, I can't hear you!! He was talking over me constantly, would not give me a 2nd chance to explain the problem, he kept talking over me. I told him to wait a minute and let me talk, he said fine and then started with the I can't understand you etc. He was VERY RUDE! This conversation took 12:39 mins. I just want to return the whole order, they can send me a free shipping label and I want my $42.96 credit and free return shipping.Desired Settlement: I would like my $42.96 credit back and also a FREE SHIPPING label sent to me from the company. It is not fair that I have to pay to ship a USED, FAULTY and DANGEROUS product back to the company.

Review: Received star shower as a gift and called in to have the item replaced and was told that item is out of stock until next year and could not be replaced. I am deeply disappointed in the quality of this product. Would not recommend it at all and the customer service number took 5 days to get to a live operator.Desired Settlement: Would like to receive a replacement product.

Business

Response:

Dear Revdex.com,Please

accept my apology for any delay this may have caused. In order to resolve this, I have indicated what has transpired

below on behalf of Telebrands.We

are sorry that the customer was not happy with their ordering experience for

the Star Shower.Our company takes all inquiries from our customers

very seriously and we appreciate you taking the time to contact us. Feedback

from our customers helps to ensure we are promoting a successful product. Since these were purchased through retail we will be happy to replace the

Star Shower for the customer. Please allow 2-4 weeks for delivery. We thank you for your patience and for bringing this

to our attention.Sincerely,Customer Service Specialist

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I have purchased six of your WOW Cups. I loved them at first. They work great and do not leak. Then I noticed the mold that was growing under the round seal on the cup. I removed it from the first cup to clean it but now that I have put it back on the cup it does not seal well.. It stretched the seal out too much so the lid does not screw on correctly, so the cup leaks. The mold under these seals causes a safety issue for my child. Who wants to drink from a cup that has mold on it.Desired Settlement: I wish that telebrands would figure out a way to correct this issue with the WOW cups. I really would like replacements that do not mold. They are good cups just a flaw with the seals. If the problem was resolved I would like replacement cups however if nothing is being done to correct the issue then I would like a refund.

Business

Response:

Dear Revdex.com,In order to resolve this, I have indicated what we need below on behalf ofTELEBRANDS. We are very sorry to hear this happened.Unfortunately, I could not locate anything on our files for this customer with the information provided.If you can, please provide me with the information below. I will be happy to research their order and get back to you as quickly aspossible. In order for us to do that we would need the following:1) Where was this purchased from?2) If purchased through the web, please supply an order number?3) Please supply us with the shipping name and address. 4) Please supply us with the phone number from which the order was placed. If this was purchased through a retail store, we will be happy to replace them. Please provide us with the detail of what wasreceived.Thank you for your patience and attention to this matter. Quality customer service is very important tous and apologizes for any delay this has caused. Sincerely, Customer ServiceSpecialist Tell us why here...

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] I am in agreement with this if they will replace all four cups I purchased. Please send blues, greens or yellows. NO pink or purple please. At ten dollars each they are rather expensive to not have lasted no longer than they have. Also please have them looking into correcting the cups so that they do not mildew under the seal.

Regards,

Review: I ordered the Hurricane Spin Mop from this company from an automated line. only to find out they billed be $152.93 for 3 mops when I only ordered one. I immdiately called cutomer service and could not locate the oder so I could cancel. When I called the third day the oder was then found and I was told they could not cancel the order because it has already shipped. I was offered a 20% discount to keep the additonal mops but I told them no. I was told by customer service to refuse the order and I would receive a full refund. I immediately called [redacted] at had them to return the items, cancellation #[redacted]. The items were returned and I only received a partial refund. They Charged me $29.99. I have been calling for the past month and they have reassured me the remainder of myrefund and nothing has happened yet. Everytime I call they give me the same story. I have a confirmation number that I was given that reassured me I would receive the rest of my refund of $29.99. #[redacted]. The need to updated the automated line because it it set up to decieve consumers when order their products. It keeps asking you if you would like to order addtional items even when you have said no.Desired Settlement: I would like to receive the rest of my refund Of $29.99