Telebrands

Review: I ordered the Dump Cake baking products that is shown on TV, the lady I spoke with on the phone verified that the order was complete before we ended the conversation, and the payment was complete which was taken off my debit card, that was at the first of October 2014 todays date is 10/16/2014 and I haven't recieved my order. I called the company to check on the status of my order they tell me they have no record of where I ordered anything, I called the customer service number on the back of my debit card and checked to see if the payment had been taken out of my account this was about 10 minutes after we ended the phone conversation at the first of October when I order the product and the payment had been taken off my card, they are telling me at the customer service with Dump Cake that they have no record of the order or where the payment has been taken out of my account. I would like to request that they send me the product or refund the money to my debit card.Desired Settlement: Recieve the product I ordered or refund my money.

Business

Response:

Dear Revdex.com; Your recent correspondence was directed to me for handling. Please accept my apology for any delay this may have caused. In order to resolve this, I have indicatedwhat has transpired below on behalf of TELEBRANDS.Unfortunately, I could not locate anything on our files for this customer with the information provided and I was unsuccessful in reaching the customerby phone.If you can, please provide me with the information below. I will be happy to research their order and get back to you as quickly as possible. In order for us to do that we would need the following:1) Did you receive an order number?2) What is the Credit card information - first and last 4 digits of the credit card this is billed to. 3) Original shipping name and address. 4) Phone number from which the order was placed.5) Daytime phone number (in case of additional questions) Once we have this we will research for more information. Thank you for your patience and attention to this matter. Quality customer service is very important tous and apologizes for any delay this has caused. Sincerely, Customer Service Specialist

Review: My wife [redacted] ordered an Organic Frying pan under order [redacted] and did not realize that there was an additional shipping cost until the order was closed (the system does not alert you of that before closing the sale).They add a $10.00 shipping charge to orders placed outside the Continental US for reasons they could not explain since they ship [redacted] which includes Puerto Rico a US territory for which the [redacted] rates are IDENTICAL to the ones in the Continental US.That is not only unwarranted but discriminatory since rates (again) are the same under the [redacted] system.A lady at customer services dare to indicate that it was due to different time zones,unbelievable !!!!!!.Its a ripoff for non continental US residents who use [redacted]Desired Settlement: Refund the $10.00 which are not required to ship to Puerto Rico under the [redacted] system

Review: Telebrands advertised an offer for two Hurricane 360 Spin Mops for the price of one at $39.00. I called to place an order and received only one mop.Desired Settlement: Please send another Spin Mop or send a refund of $20 to the customer.

Review: Purchased Dump Cake Book & Dump Dinners which came with fry pan. On 7/23/14. called to say very dissatisfied with product and wanted refund. Spoke to [redacted] and he only wanted to give $5.00 refund. Told him this was unacceptable. After about 15- minutes talking to [redacted] I asked to speak to supervisor and got [redacted] and went through whole story again. Advised she would e-mail me a prepaid postage l[redacted] to send everything back. Said it would take 7 -10 days.. I told her that needs to happen or I would go to the Revdex.com. On 7/28/14 I called again to make sure this was going to be done and spoke to [redacted] and. he said it was and gave me a confirmation number [redacted]. On 7/31/14 spoke to [redacted] and explained everything again and gave him confirmation number and he promised that by 8/4/14 the return l[redacted] would be sent to me via my e-mail address.. As of today 8/5/14 NO RETURN L[redacted]. All I am asking for is a prepaid postage l[redacted] so I can send this back because I am not paying to do this and all my money refunded They also told me I ordered another which I did not and that was sent so I refused that package when it came so my card now needs to be reimbursed for two. Please see that this is done. If I don't get any satisfaction regarding this matter a letter will be sent to our newspaper and let them know that the info commercial for the Dump Cake and the other book is not worth it.Desired Settlement: Hopefully this can be resolved with what I have asked for that I get the prepaid l[redacted] and I get full refund for the two orders that were sent to me.

Thank you

Business

Response:

Dear Revdex.com,Please accept my apology for any delay this may have caused. In order to resolve this, I have indicated what has transpired below on behalf of Telebrands.Order #[redacted] RECEIVED 7/5/14 – Credit issued $5 7/24/14 and $29.99 8/19/14Order #[redacted] RECEIVED 7/5/14 – Credit issued $22.98 8/8/14Total billed: $65.96 Total credited: $57.97We are sorry that the customer was not happy with their Dump Cake ordering experience. Our records indicate that credit has been issued to the customer in the amount of $57.97.Since customer service is very important to us, I have issued a credit of $7.99 for the remaining charges on the customer’s orders. Quality customer service is very important to us and we thank you for your patience. Sincerely,Customer Service Specialist

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I called to order replacement emery pads for my ped egg product back in january. Well, my card payment did not go through and they proceeded to get in touch with me. Well, on february 14, they got in touch with me,we resubmitted the payment and it went through. However, the lady on the phone talked me in to a promotion they had going on that I could get 3 replacement blades and the emery pads for only $19.97, so I agreed to to it. Well, it took from february 14 all the way to march 24 before I even received the package, and when I received the package, the blades were there and my emery pads, which is what I wanted to start with, were not shipped to me. When I called to tell them that I didnt receive the emery pads, they were not willing to work with me at all. They even wanted me to pay to ship the blades back to exchange them for the emery pads. I told them I wasnt gonna pay them any more money and I wasnt gonna pay to ship them back because they were the ones that didnt send me the right product.Desired Settlement: I just want my emery pads...they can even keep the extra money($2.50) extra that the pads are instead of the blades. And I think they should pay to have them shipped back...cause they are the ones that sent me the wrong product to start with.

Review: We called off an infomercial about hurricane mop. we never spoke with a live person and went through an automated system to order 1 mop. we never confirmed the order and hung up when we realized we could not be transferred to a live representative. We called two months ago and today I am showing a pening debit off my account in the amount of $92.96. We only wanted to order one mop. Upon calling the companies customer service # provdied on their website I spoke with a representative from India who told me that due to company policy I cannot speak with someone from the states, he could not provde me with an email or phone # for customer service, he could not refund my money because the order has already been placed with shipment and he told me to refuse the order and they will refund my money after I refuse the order. I explained several times that I never ordered three months and that I want a refund for two of the mops. He said there is nothing he can do. I kept telling him they charged me for three items I did not order and that I wanted a refund, he said due to company policy he could not assist me. I asked to speak with a supervisor, again he said company policy, I cannot speak with a supervisor. I am very upset that I cannot speak with a department who charged my credit card due to company policy and I am upset that this company would not assist me when I told them I did not place an order for three mops. I only placed an order for one mop. He basically told me there is nothing he could do for me because of his company policy. The rep told me his name was [redacted] and he is in India. I dont believe that is his real name and he initally told me he was in the united states, then later told me he is working in India right now. I dont feel comfortable with this company having my credit card information if their representatives refuse to offer premier customer service and lie to their consumers.Desired Settlement: At this point, I do not want anythign from a company that will charge my account two months after I made a phone call to order 1 mop. Now I am paying for three mops that I did not order and I cannot get any assistance from anyone with this company. I did not order three mops and at this point I dont even want one mop from this company. I dont want to do business with a company that will not allow me to speak with a customer service rep that handles my credit card information. I would like a full refund please and do not send those mops to me.

Review: Visited website, did not purchase anything, only filled out for more information. They are charging me for something I did not purchase. I called them and they said "no we are not giving you a refund" I told them I did not order this and this is a fraudulent charge, they said "we don't care someone ordered it" Horrible "Indian" customer service.Desired Settlement: 22.98 returned on my credit card.

Review: I purchased a Poly Bird online which was advertised at 10.00 plus 6.99 shipping. As a bonus they are offering a second Poly for only 6.99 and if you buy a third only 10.00 free shipping. So the whole order should cost 26.99 plus only 6.99 for shipping. They charged me 16.99 and this only shows up when payment is processed. I tried calling their customer service which apparently is based in India and they kept insisting that they couldn't do anything about it for the next 3 to 4 days because it does not show up on their system. I tried telling them that there was an error but they insisted that there was nothing they could do about it. I also tried cancelling my order and once again they said that I had to call back in 4 days to cancel. Then I asked for their head office number and they couldn't give it to me. So I looked it up and called in Fairfield and I had the run around there also. After 3 attempts and being disconnected by them I turn to you. Maybe you can get through to them. Had I read all the complaints about this company before I placed the order I never would have purchased from them at all.Desired Settlement: If they do not refund the shipping cost then I would like to cancel my order completely. As I fell that they have falsely advertised and I no longer have faith in them.

Review: They had an ad about the item Card Lock.They said buy 4 get 3 free.Then they asked if I wanted to order another same deal.It was a total of $20.00 for both sets.I just received one set.I called them & I talked to them all the guy wanted to do was argue & all but called me a liar.On a fixed income can't afford to be taken advantage of like this.

Business

Response:

Dear Revdex.com, Please accept my apology for any delay this may have caused. In order to resolve this, I have indicated what has transpired below on behalf of Telebrands. Order # [redacted] Received 8/26/2015Card Lock 4 pack Leather Look $10 each set x 2 = $20Total Order $20NOT BILLED We are sorry that the customer was not happy with their ordering experience.Our records show that there were two sets of four sent to the customer address above with [redacted] Tracking [redacted]However the customer was not billed for them. The [redacted] ending in [redacted] with the expiration date of 12/17 was not authorized for the purchase. If the customer would like to place an order for another set, we will need another credit card to place the order. Thetoll-free Customer Service phone number for Telebrands is ###-###-####.Since quality customer service is very important to us, the customer may keep what she received at no cost. Thank you for your attention to this matter. Sincerely, Customer Service Specialist Tell us why here...

Business

Response:

Dear Revdex.com, Please accept my apology for any delay this may have caused. In order to resolve this, I have indicated what has transpired below on behalf of Telebrands. Order # [redacted] Received 8/26/2015Card Lock 4 pack Leather Look $10 each set x 2 = $20Total Order $20NOT BILLED We are sorry that the customer was not happy with their ordering experience.Our records show that there were two sets of four sent to the customer address above with [redacted] Tracking [redacted]However the customer was not billed for them. The [redacted] ending in [redacted] with the expiration date of 12/17 was not authorized for the purchase. If the customer would like to place an order for another set, we will need another credit card to place the order. Thetoll-free Customer Service phone number for Telebrands is ###-###-####.Since quality customer service is very important to us, the customer may keep what she received at no cost. Thank you for your attention to this matter. Sincerely, Customer Service Specialist Tell us why here...

Review: I ordered a few Ultra Pocket Hoses online. That same month I was charged for the order from a company listed as [redacted] & also a charge from a company listed as [redacted] for 1.00 which was July 2014. Now I have been charged 14.99 in both September & October form the same [redacted]. I did not choose to enroll in any ongoing services.Desired Settlement: A Refund of 30.98 to my credit card and for the company to cease charging my account.

Business

Response:

Dear Revdex.com; Please accept my apology for any delay this may have caused. In order to resolve this, I have indicated what has transpired below onbehalf of Telebrands.Order # [redacted] RECEIVED 4/20/2014Every Day Savings Club - $14.99 x 3 = $44.97Membership fee $1.00Total $45.97Credit issued 11/25/2014 $44.97We are sorry that the customer was not happy with the Everyday Savings Club.Credit was issued to the customer’s account in full for $44.97 on 11/25/2014.This includes the $1.00 membership fee. The customer has been credited in full on the MasterCard ending in [redacted].Quality customer service is very important to us and we thank you for your patience.Sincerely, Customer Care Specialistus why here...

Review: This company advertises and sells a battery operated motion light, which is supposed to sense motion and daylight. I and many other customers who have left negative reviews about this product, have experienced the same problems. This light does not work as advertised at all. The light never turns off, burns battery power very quickly, and does not sense daylight. They continue to sell this deficited product even after all of the poor reviews and returns.Desired Settlement: They stop advertising this as a motion sensor light, and/or discontinue production, and/or fix the product and send a working product.

Business

Response:

Dear Revdex.com, Please accept my apology for any delay this may have caused. In order to resolve this, I have indicated what has transpired below on behalf of Telebrands. We are sorry that the customer was not happy with their [redacted]. We can assure you these do work. Since customer service is very important to us and this was purchased through a retail store, we will have a replacement sent to the customer. The replacement order # is [redacted] and please allow 10-15 business days for delivery. We thank you for your patience. Sincerely, Customer Service Specialist Tell us why here...

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: We have purchased two Pocket Hoses since moving into our new home about 3 months ago. I followed the directions on the packaging. Not allowing too much pressure to build up in the hoses. Both have violently expanded into what looks like a water balloon and then erupting like a big explosion. The first time it happened, it was just a water balloon. Never popped. I took this hose off not knowing what had happened. Attached our second Pocket Hose yesterday and went to water our garden. In literally seconds, another water balloon erupted on the hose and exploded in my face. This product is dangerous! I have since looked at reviews online and have seen that there have been MANY disgruntled customers all complaining of the same issue. This product should be pulled from the shelves. I am thankful I did not send out one of my kids to do the watering.Desired Settlement: I do not have my receipt, otherwise I would have returned both hoses to the store. I would like to see this product pulled from all shelves.

Business

Response:

Your recent complaint has been directed to me for handling. Please accept my apology for any delay thishas caused. In order to resolve this, I have indicated what has transpired below on behalf of Telebrands.We are very sorry that the customer had a bad experience with their Pocket Hoses. We can assure you these do work.Our company takes all inquiries from our customers very seriously and we appreciate you taking the time to contact us. Feedbackfrom our customers helps to ensure we are promoting a successful product. Since these were purchased through retail we will be happy to replace the two 25 foot Pocket Hoses for the customer. Please allow2-4 weeks for delivery. Quality customer service is very important to us and we thank you for bringing this to our attention.Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted]4, and find that this resolution is satisfactory to me.

Review: This pocket hose that they are selling is a rip off! I have purchased three of them and each one has been faulty.Desired Settlement: I would like to be compensated for the three hoses I spent my hard earned money on. I do not have my receipts but I am very disappointed in the product.

Business

Response:

Dear Revdex.com, Please accept my apology for any delay this may have caused. In order to resolve this,I have indicated what has transpiredbelow on behalf of Telebrands.We are very sorry that the customer had a bad experience with their Pocket Hoses.Our company takes all inquiries from our customers very seriously and we appreciate you taking the time to contact us. Feedbackfrom our customers helps to ensure we are promoting a successful product. Since these were purchased through retail we will be happy to replace three 25 foot Pocket Hoses for the customer. Please allow 2-4weeks for delivery. We thank you for your patience and for bringing this to our attention. Sincerely,Customer Service Specialist Tell us why here...

Review: March 26, 2014 I was watching TV and they showed us a model of an (Ankle Genie) ankle support brace. I called the number and ordered it. They had a special for two costing $19.98 that included shipping. I only received one. I called and got someone that couldn't speak English from India. She couldn't transfer me to a person that spoke English.Desired Settlement: I want the other ankle support brace.

Business

Response:

6/2/2014

Revdex.com NJ CASE #[redacted]

TB #[redacted]

Mr. [redacted] placed a phone order on 3/26/13 for Telebrands’ Ankle Genie for our advertised promotional offer of (1) Ankle Genie at $12.99 + $6.99 shipping & handling. These items are sold in a single unit and can be used on either foot. A 2nd Ankle Genie is offered at a discounted price of $6.99 no shipping & handling fee.

Merchandise returned to our Van Nuys, CA warehouse and a refund of $12.99 was issued to [redacted] (exp. date [redacted]) as of 5/20/14.

As a gesture of good will, we are issuing an additional refund of $6.99 to the same [redacted] outlined above which represents reimbursement for the shipping and handling fee charged when this merchandise was shipped to our customer. We ask Mr. [redacted] to allow 3-5 business days for this refund to reflect in that account.

I trust this is the information you require. If further assistance is needed, please contact me or my associate, [redacted], at [redacted] Monday thru Friday between the hours of 9:00 AM - 5:00 PM EST.

Sincerely,

Customer Service Supervisor

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I purchased a book called Dump Cakes for 10.00 plus 7.99 S & H. As the processing begins you have the option of purchasing another book for 9.99, however n o S & H. I also chose that. I decline all additional offers as they had several come up. When I got my confirmation they had somehow added and orgreenic fry pan and another one with a dump dinners book. I called 1-[redacted], right away to tell them about the error. I spoke to [redacted]. He told me the order was not in the system, but he could track with my phone number and would put order on hold and get incorrect items removed. I waited a couple of day, did not receive a new copy, co I checked online again. NOTHING had been done, so I called back. This time I spoke to [redacted]. I told her I only wanted the 2 Dump cake books and nothing else. I think she was confused as she kept going on about the fry pans. Finally she said if I would take the order the way it was, she would take 10.00 off. My total had been 47.97 - 10.00 my total should be 37.97. I get my shipping notice last night and went on line to check the order and they had charged me 49.97. They INCREASED the price of 1 of the Dump cake books to 24.00!! I called back today 4-10-2013, talked to [redacted] again and he refused to fix it. I asked for supervisor and was given a man named [redacted].. He offered to take off 5.00. They raised the price of the book by 14.00, decreased shipping by 2.00 which totally eliminates the 10.00 and actually increases the order by 2.00. I have my copy of the original invoice and I am trying to figure out how to e-mail you a copy of the one they have now, but am still working at it. I want my product for original price with a 10.00 discount bring my order total to 37.97.Desired Settlement: I want a full credit of 12.00 to cover the increase cost of the book and decrease in shipping.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Laura Bucki

Review: I've always been a bit nervous about buying something from an infomercial but I decided to give this one a try. While ordering online it stated that including S&H charges it would be $17.99, that is when I included my credit card information and proceeded to deny all of the other offers. All of a sudden when it gave me my purchase confirmation the total was $29.63. I understand the extra in taxes but there was an additional $10 in which I didn't agree too. Now this was too much for the product and I no longer wanted it. I immediately called the company and explained the situation, the person I spoke to told me that he would put it in to be cancelled and to call in two days to confirm. Well when I called back they told me that it had been shipped, and it felt that they were forcing me to keep the product, they offered to take off $5 but now it was about the principal. He then told me once I get the package to not open it, write 'return to sender' and ship it back. I did this about two weeks ago (I looked and it was shipped to be from Van Nuys and it took only two days) and I have not heard anything. I called today and they told me that they have not received anything yet. I just feel like this is a giant scam and I've been duped into it. The costumer service is terrible as well as their communication. I am worried that they will 'never receive' my package and I will never receive my refund. I am just extremely unhappy with the company and the way they handled this situation. It should have been easier to be cancelled and I would have never been involved in this situation.Desired Settlement: Although I wish something would be done about this company and their scheming ways but I suppose a refund and possible apology would be appreciated and practical. Thank you very much.

Review: their [redacted] say lifetime guarantee. I contacted them several times and they say email pictures of faulty hoses and copies of receipts. However, the email that they give to file the information never goes through. I call and they say that they are receiving others and to just keep trying but it never works.Desired Settlement: I would like the two new hoses that they promised

Business

Response:

Dear Revdex.com,Your recent complaint has been directed to me for handling. Please accept my apology for any delay thishas caused. In order to resolve this, I have indicated what has transpired below on behalf of Telebrands.We are very sorry that the customer had a bad experience with their [redacted]. We canassure you these do work.Our company takes all inquiries from our customers very seriously and we appreciate you taking the time to contact us. Feedbackfrom our customers helps to ensure we are promoting a successful product. Since these were purchased through retail we will be happy to replace the 2 25 FT [redacted] for the customer. Please allow 2-4weeks for delivery. Quality customer service is very important to us and we thank you for bringing this to our attention. Sincerely,Customer Service Specialist

Review: Multiple issues with this company:

1) during the check out process an additional light angel product was placed on my order without my authorization. There was no order confirmation page so there was no way for me to remove this item or prevent it from being added in the first place. Order placed on 10/21.

2) I called to cancel this additional item, and was met with HORRIBLE customer service. They are located in India and do not speak clear English. The gentleman insisted that the order had not come through their system yet and to call back tomorrow when the system updated. Called on 10/21 moments after the order was placed.

3) I called back the following day and was told the same thing. No order in the system yet and needed to call back the next day. I repeatedly asked how long until merchandise ships so I don't miss the chance to cancel the order (I wanted to cancel the complete order at this point). I was told it takes 4-6 weeks for merchandise to ship so there would be no problems cancelling. Called on 10/22.

4) I called again the next day. I was told the order has already been processed and shipped. There was no way to cancel. When I asked for a tracking number, the rep, [redacted], could not provide it. She refused to transfer me to someone who spoke better English, she refused to transfer to me someone in the US and she refused to get a Supervisor on the phone. Then I noticed the billing error. Called on 10/23.

5) When she read me back my order, the total amount being charged to me was MORE then my original order confirmation total. My original order confirmation (order number #[redacted]) stated the total was $46.48. The total amount of the order that [redacted] provided me was $47.04. This is the amount that is also on the order invoice under "track my order" online. They are processing an unauthorized amount on my bank account. Looking at the order amounts, it appears that the additional charge is due to them charging me tax on my shipping fee.Desired Settlement: I sincerely do not believe the merchandise has shipped out yet. That is not how [redacted] works. I would like the complete order cancelled and a full refund issued.

If the order does ship between now and the hopeful resolution, I want Telebrands to contact [redacted] and have the package returned to sender. I do not want to have to deal with the return process and additional horrible customer service. Again, this option also needs a full refund.

I was told by customer service ([redacted]) to refuse the package if it reaches me. I fully plan to do this, but I do not want an argument about shipping charges. I want a full 100% reimbursement.

Review: I purchased two flexible hoses and both leaked and sprayed water out of the connector piece after only a few uses. I called the company and received no refunds or any action to make it right. I ordered one 100 foot hose and they ended up sending me two 50 foot hoses. they stated that they were out of the 100 ft hose. this product is misrepresented in their TV ad as well.Desired Settlement: send me my money back as the product is defective

Review: Order for Stone Wave cookware arrived and the order was incorrect. Ordered online-they claim I ordered three sets of 2 individual cookers. I ordered two sets of individual cookers and a Deluxe/Large cooker. How the order got changed in going through their system, I do not know. Considering what has transpired since, I have no problem believing that they can make such a mistake. Talked with three different Customer Service Reps, and "[redacted]" stated that I could keep the incorrect item sent( 2 extra individual items) and she would send the Large (Deluxe) sized item left off my original order at no cost.(Confirmation #[redacted]. The shipment I received today, which was supposed to be the Large capacity Stone Wave, arrived and it was another two-pack of the individual Stone Wave cookers( this now gives me a total of 8 individual on an order of 4 individual and one Large/Deluxe) Today, I have made three calls. I have not raised my voice, been threatening, used profane language or tried to intimidate, but every time I ask for a Supervisor ( or [redacted] or [redacted]-names I got from the Revdex.com site) I am initially told they are not available, and when I ask for the Corporate Office number, I am told the Large/Deluxe is "out of stock" and they hang up on me. I have been left with a dial tone there times today, and I don't think it is reasonable to ask that I do more before filing a formal complaint with the Revdex.com.Desired Settlement: I would like for them to pay the postage to take back the two-pack received today, and send me the Large/Deluxe I ordered. ( there are only two adults here-I don't need more than 4 individual and one Large . I now have 6 individual -not counting the two they sent today) )I would like the Lead Customer Service Representative ( Ms. [redacted]-or whoever holds that position now) or above this level to take personal responsibility for ensuring that this is handles professionally this time.