Telebrands

Review: I order the Hurricane Spin mop, I check my credit card statement and I show two mirror charges. I called and called and I got the run around with the agents with the south Asian accent that I could not understand at all.Desired Settlement: I want the charges off my credit card. A phone call from some I can understand. I want a free hurricane mop with an agitator.

Business

Response:

Dear Revdex.com; Please accept my apology for any delay this may have caused. In order to resolve this, I have indicated what has transpired below onbehalf of Telebrands. Order#[redacted] – [redacted] order received 9/4/201Hurricane Spin Mop DELUXE + Sticky BuddyOrder canceled 9/7/2014 We are very sorry that the customer was not happy with their ordering experience. Our records show that there was a preauthorization for the Hurricane Spin Mop for $47.97 on 9/5/2015 to a Visa ending in 1389. Then theorder was canceled on 9/7/2014. Nothing was billed or shipped on this order. We are not showing any other orders for Mr. [redacted]. If there is another charge please supply us with additional information so we can research this further.1) Order number2) Date of charge3) Information on billing statement to indicate this charge. Quality customer service is very important to us and we thank you for your patience. Sincerely,Customer Service Specialist Tell us why here...

Review: I had placed an order of 7 items of this companies products called "ball pets" on March 9,2014 in order to get these items for my nieces and nephews who's all under the age of 5….I placed the order in plenty of time for them to arrive by easter…there website stated 4-6 weeks for the order to be completed…I called them the week of april 15th to check my order, they stated that it was "still at the ware house" I then called April 21stto check status and they stated NOT till mazy 20th now…they did refund me $20 off of my $130. plus order (for 7 of the items…I felt that was not fair on there end…the whole purpose of these items was for an easter gift which never happened…i had no other option then to turn to the Revdex.com for further sanctions….Desired Settlement: they stated that once my order was sent, then my credit card would be charged,,,they did offer me a $20.00 refund BUT I feel the items should be shipped and a FULL refund be issued…..

Review: On January 18, 2014, I purchased a Diamond Z4 Ring & matching band for $40. Upon following up on the expected shipment date of February, my order was never received. Several calls were made to Customer Service starting in mid February until early March. Each Rep gave me conflicting information. One said ring was returned...another said purchase was refunded back to my credit card. Confirmed with my bank and no amount from said business was ever received. This online operation is conducting business fraudulently!!! I am out of $40 and believe I have no way of getting my money back!!! Operations like this should be fined and ordered to close up shop. They lie and take advantage of honest consumers. I want to be made whole. How do I proceed???Desired Settlement: I wish to be made whole. This means, I want my money back. I have proof of the Invoice Order/Receipt should you need a copy as evidence. I just want my money back IMMEDIATELY!!!! Thank you .

Crummy TV sales. I ordered some red pans and a knife, I called to check my order status after being reminded by another commercial for red pans and was told it was cancelled. I was never notified and it's been over a month. I was told it was cancelled due to the product being discontinued? I asked if it was defective and the reason why it was discontinued? The only answer I got was that it had been upgraded. I am not going to do business with a company like this again.

Have been trying to speak with someone for four days. No one picks up the phone. They say they're busy and hang up. My credit card is being charged for 2 products (laser lights for Christmas) and the receipt they sent me shows 1. And I haven't received anything. What does it take to shut down a place that blatantly disregards the law. They continue to deceive the public.

Review: I placed an order for these rings on Sunday, December 8, with expedited shipping at the cost of $9.99, for this product to be delivered in to business daysI just got off the phone with their customer service agent and I did notify them that when I go to track my order that it has not even been filled as of yet, along with the representative informing me that I will not receive my product until to business days even after I have requested expedited serviceI will be getting married this coming weekend and that is why I requested these rings to be here in to business daysHere is a copy of their offer: Why Wait? Our standard delivery time is to weeksNormally warehouse processing can take to weeks so take advantage of our expedited handling service for only $and your order will be placed at a priority level, which means it will be at the top of the shipping list for the warehouse to ship within to business daysI believe this falls under advertising as well as misrepresentation, I am not a very please customer and now that the rings are not going to be here on that promised date, I will have to reschedule my wedding which in turn will be very costly.Desired Settlement: The business has a responsibility of up holding their end of the agreement that I have already paid for

Review: I brought the orgreenic 10" frying pan. I used it and the eggs do not just slide out of the pan. the eggs stuck to the pan and caused a black burned mark. I wrote a letter the the company and they told me the company I brought from was not authorized to sell the product. ([redacted]) I was asked to pay to ship the pan to them and pay the have a new pan sent to me.

I called the corp office number [redacted]. I spoke to a lady who treated me like I was dumb. she asked the same question over and over again. they refused to help me. they do not care about how a consumer feels. I was refused to talk to a super. this company needs to get there act together.Desired Settlement: I want a replacement pan send to me free of charge. and if you want the pan back to send me a shipping label. try to treat your customers better in the future.

Review: I was looking through my checking account statements recently and found a couple of debits in the amount of $14.99 each, paid to [redacted] aka Telebrands. I didn't recognize this company so I called the number listed on my statement. I asked what the company sold and why my account had been debited.They said I signed up for a membership when I ordered something else. I told them I did not and to cancel whatever membership they had in my name. I went back to my bank account and checked for more debits. They have been debiting my bank account for a year ($14.99 x 12). I called them again. They first said that they could do nothing because I canceled the membership but after a few choice words they said they would refund four months. I asked when she said seven days. this is totally unacceptable. I want all the money they stole from my bank account and they need to be punished for making unauthorized debits from my account. I now realized that this is the same company that charged my bank account(about two months ago)$75.00, for some kind of beauty creme I did not order. I called the company and told them I had not ordered anything and they put the money back into my account.They need to be stopped! Sincerely, [redacted]Desired Settlement: Total cash refund in the amount of $180.88 ($14.99 x 12 months plus $1.00 membership fee)they stole from my bank account.

Business

Response:

Dear Revdex.com; Please accept my apology for any delay this may have caused. In order to resolve this, I have indicated what has transpired below onbehalf of Telebrands. Order # [redacted] RECEIVED 10/8/2013Every Day Savings Club - $14.99 x 11 = 164.89Membership fee $1.00Total $165.89 Credit issued 10/27/2014 $56.96Credit issued 11/12/14 $104.93 We are sorry that the customer was not happy with the Everyday Savings Club.Credit was issued to the customer’s account on the following days: Credit issued 10/27/2014 $56.96Credit issued 11/12/14 $104.93 This includes the $1.00 membership fee. The customer has been credited in full on the Visa ending in [redacted]Quality customer service is very important to us and we thank you for your patience. Sincerely,Customer Service Specialist

Review: The customer service rep I talked to on the ph talked to fast for me to and understand exactly what I was ordering as advertised I thought I was ordering on mop for 2 easy payments of $19.95 one mop free with that order. They also offered me a third mop for another $19.95 plus $12.00 for shipping & handling. That would only be about $80.00 total. They took out of my account $180.00 and only sent me two mops.Desired Settlement: Send me return shipping labels so I can get a full refund when they receive their product unopened. I can not afford these mops. I am disabled on a fixed income.

Business

Response:

7/14/2014

Revdex.com NJ FILE #[redacted]

TB #[redacted]

Ms. [redacted] placed a phone order on 4/5/14 for Telebrands’ Hurricane Spin Mop product in the amount of $208.83 for 2 mops, 3 bucket dollies, extra replacement mop heads.

Telebrands’ advertised promotion is as follows:

(1) Hurricane Spin Mop $39.98 + $12.99 S/H

(1) Hurricane Spin Mop $19.99 NO S/H (SPECIAL OFFER)

TOTAL PURCHASE PRICE FOR 2 MOP SYSTEMS: $72.96

Customers calling the toll free number are guided through the ordering process and have the ability to accept additional mops and accessories as in this instance. The system specifically requests our customer to respond “YES” or “NO” so the order is processed only as requested.

We have arranged for two (2) prepaid labels to be mailed from UPS (United Parcel Service). These labels will arrive at Ms. [redacted]’s residence in white window envelopes in approximately 7-10 business days. Therefore, please do not mistake them for mail solicitations. When the labels arrive, please affix one (1) label to each carton and bring to a UPS facility for the return to our warehouse.

We have also expedited the balance of the refund to [redacted] (exp. date [redacted]). Please allow 3-5 business days for this refund to reflect in that account. This account is now refunded in full for $208.83.

I trust this is the information you require. If further assistance is needed, please contact me or my associate, [redacted], at [redacted] Monday thru Friday between the hours of 9:00 AM - 5:00 PM EST.

Sincerely,

Customer Service Supervisor

Review: Purchased a Hurricane 360 Spin Mop, after watching Telebrands ad on the Internet and TV. The selling price was $39.98. After receiving the unit I discovered that this unit had no water agitator as shown on both Internet and TV. Upon calling Telebrand I was told the agitator was only in their deluxe model and sold for $49.98 and is not available now. You can see their advertising online at www.hurricanemop.com and on this site you will see a perfect picture of the bucket with water agitator in front of the Spin Basket. You can also see the host agitating the water on the TV infomercial.Desired Settlement: I want to purchase the unit with agitator for $39.98 have returned the other unit

Review: We placed an order online, for three replacement mop heads that with shipping came to 12.98 on 2/18/14. Our bank account showed a charge of 85.95 from this company. We wanted to know why they were charging us with that amount. We contacted the company who refused to stop the order from processing saying it was to late but did tell us that there were items in the shipment that we did not order. It was already sent to the warehouse. And they suggested that we refuse the order when it came. We did not have the opportunity to refuse the order, as two packages where on my doorstep when I got home on 2/26/14. We called the company again and asked for prepaid shipping labels to return the packages, in order that we could have our account credited for the items send in error. The cost of shipping is would be almost 40 dollars. As we did not order these items we feel they should pay for the shipping to return them. They refused saying they were sorry but they don’t pay postage, they offered us a 15 dollars credit but that is all they would do.Desired Settlement: To have our account credited the amount of 85.95 and the company to pay the shipping to have their products returned, and sent us the correct products we ordered for which we will gladly pay for.

Business

Response:

4/24/2014

Revdex.com NJ CASE #[redacted]

TB # [redacted]

Mr. [redacted] placed two (2) Internet orders on 2/18/14 for Telebrands’ Hurricane Spin Mop accessories from two (2) separate I.P. addresses; [redacted] and I.P. [redacted] in the amounts of $85.95 and $12.98 respectively using [redacted] (exp. date [redacted]).

As a courtesy we have issued a full refund of $85.95 to the [redacted] mentioned above as of 4/8/14. This refund was processed before the merchandise returned.

This package was delivered by [redacted] and not the USPS regular mail which was indicated previously to Mr. [redacted] in prior correspondence.

If Mr. [redacted] is still in possession of this merchandise, he may keep it as a gesture of good will from Telebrands.

I trust this is the information you require. If further assistance is needed, please contact me or my associate, [redacted], at [redacted] Monday thru Friday between the hours of 9:00 AM - 5:00 PM EST.

Sincerely,

Customer Service Supervisor

Consumer

Response:

4/24/2014

Revdex.com of New Jersey

Complaint ID [redacted].

To whom it may concern

I have

reviewed the correspondent that had gone on and do find it to be to my

satisfactory.

I did

contact the business in the beginning about the 85.95 order. I was told it was

to late to do anything about the order due to the order had been sent to the

warehouse, and they could not stop the warehouse from shipping the order, my

only way to cancel the order was to try and catch the shipping company at my

door and refuse the delivery something I was unable to do considering the

company couldn’t tell me when the order was sent and had no tracking number. If

I had order this on the phone I could of avoided this, so I was also told. My

wife and I spoke on the phone on three separate occasions to the customer

service number with no satisfaction at all; at no time did the company offer to

pay for the return shipping cost, even after they admitted to making an

error. It took contacting the RevDex.com and The Iowa Attorney General’s office to get some

satisfaction. Now we can put this whole incident behind us and move on.

I would like to thank the Revdex.com of New

Jersey and The Attorney General office of Iowa for all their help in settling

this issue.

Sincerely and Respectfully,

Review: I ordered with this company a hurricane spin mop. The promotion was 2 for 2 equal payments of 19.99 plus shipping. I received confirmation from my [redacted] and found that they charged me $78 dollars or so. I contacted the company and they said they could not see the order until the following week. I called the following week. They told me I was wrong and I first needed to buy one mop before the promotion was any good. At this point I CANCELED the order. I contacted the credit card to dispute.

A few days later the mops arrived. My credit card company claims the company never responded to them. I contacted the company and they claim that I should have called to confirm they received the cancellation.

I believe that this is fraud, and I want the unopened product out of my house with out cost to me.

ThanksDesired Settlement: Product removed from my home without cost to me.

Review: I ordered from www.pockethose.com one 100 foot hose however, they were out of the 100 ft hose and sent me Two 50 ft hoses this was unacceptable because I requested the 100 ft hose. I called them and they said they would resend me the 100ft hose however they sent the same two 50 ft hoses. I return the two 50 ft hoses on 7/16/13 and it arrived at their location on 7/18/13. I still have two of the 50 ft hoses but I was told that I would be refunded my money ( $51.94) I called and a woman gave me a Reference number for my refund ([redacted]) however she said it would take 7 to 14 days for me to receive my refund. This has not happen I am in the process of returning the other Two 50 ft hoses that I was originally sent. The bottom line if they did not have the 100 ft hose they should have not charged my credit card. I have proof of this transaction and I can send addtional information if needed.Desired Settlement: I have returned the two hoses that were 50 ft and is in the process of returning the original 50 ft hoses that were sent in the place of the 100ft hose that was not available when I first requested ONLY 100ft hose. They refuse to honor my request. I want my money returned ASAP!

https://www.pockethose.com/?[redacted]

Consumer

Response:

complaint has been settled $43.95

This company should be put out of business by the government.
They have no quality control no do they care to.
I have purchased several items and each time I get taken. I end up paying for shipping both ways even when they refund money I still lose.

Review: Light in the box debited $78 from my account and never sent the product. No way to contact them. One week til Christmas!!!!!!! I need my money back.

Order placed Dec 1199th

Please helpDesired Settlement: Refund

Business

Response:

Dear Revdex.com, On behalf of TELEBRANDS, we do not have anything to do with Light In The Box. We do not have an order for anything from Kelly Bond. We offer merchandise seen on TV or through our website [redacted] For future reference the toll-free Customer Service phone number for Telebrands is [redacted] Please contact the correct company to resolve this. Please remove this complaint from our file and correct our Revdex.com rating for Telebrands. Thank you for your attention to this matter. Sincerely, Customer Service Specialist Tell us why here...

Review: I ordered 6 Star Showers on 11/25/15. Subsequently, we found them in a local store and did not want to wait the advertised 3-6 weeks for delivery.

To cancel the order, I called on Monday, November 30. After holding, I was directed to a voicemail and left a message. No call was returned.

I called again on Tuesdat, Wednesday and Thursday only to get a message saying that call volume was too high and to call back later. No option to hold or leave a message. On Wednesday, I sent an email since I could not get through. Again, no response.

I finally got in touch with someone on Friday afternoon, December 4. When they placed me on hold after waiting 23 minutes, I was disconnected. I called again later that night and got another representative. He said that my order had been pulled for shipping earlier that day and could not be canceled. I would have to reject the delivery to get a refund.

Today, December 10, I received an email stating that my order was being shipped. When checking the tracking, only the label had been created -- I was clearly lied to on December 4. The product clearly had not been shipped that day.

Now I still have to wait for the shipment only to send it back. This truly seems like an intentional effort to avoid returns or order cancellations.Desired Settlement: Full refund and recall delivery.

Business

Response:

Dear Revdex.com,Please

accept my apology for any delay this may have caused. In order to resolve this, I have indicated what has transpired

below on behalf of Telebrands.Order

# [redacted] received 11/25/2015STAR

SHOWER Set of 6 - $239.94Star

Shower Base 6 Pack- $29.99Processing

and Handling FREETotal $269.93We

are sorry that the customer was not happy with their ordering experience. We were trying to expedite all orders and unfortunately, this shipped to the

customer. Once a shipment is in transit it cannot be recalled once the item is

in transit.Please

refuse delivery on the shipment and a full credit will be issued upon receipt

of the return. Quality customer service is very important to us. We apologize for any inconvenience this has

caused.Thank you for your patience.Sincerely,Customer Service Specialist

Review: On Sept9th I made a telephone order for a book offered on televisionThe book was offered for with another companion book and a calendar for free and free shippingWhen I got the automated phone service to order, I realized that what I was ordering was NOT what was offered on televisionThe automated service kept asking about add ons and such which I did not want nor did I want to take time to listen to all of thatI just wanted to cancel the order, but was not offered that optionI immediately called the Telebrands customer service and requested that my order be cancelledI was told that I could not cancel at that time due to the fact that the order had not yet entered the system, but if I called back after to hours, I could cancelOn Sept10th, the next day, less than hours later, I called again and requested that my order be cancelledAt that time I was told that I could NOT cancel the order because it had already been processed!!!! The customer service agent offered me a ten dollar credit against the orderI accepted the credit, thinking that the credit would make the book half price and I felt that would be fairI was given a reference number for the credit
Sept17th, my order arrivesIn the box was of the SAME book and a calendarThe books were EACH billed at and I was also charged for priority processing of Making my total billed to my card, $
I called customer service again to express my dissatisfaction that my order for had been turned into an order for that I was not allowed to cancelI asked that my card be creditedI was told that I could not get credit without returning the books at my own expenseAlso they refused to credit the processing fee that they had also chargedSo, in order to return these books it was going to cost me about $plus my time and I would have nothing, for an order that I WAS NOT ALLOWED TO CANCEL in the first place.Desired Settlement: I want a postage paid return shipping label to return the second book that I was billed for that I did not knowingly order and was not able to cancel

Review: I ordered the star shower laser light order number [redacted] I call to cancel and customer service refuse to cancel my order, or refund my money I find this very up setting. specially since my friend keeps getting billed for the same product which he never received, he been billed five times now for the same product which he never received. am requesting full refund and for company to destroy my credit information. this company can not be trusted.Desired Settlement: for the business to refund me my total amount of $49.98 and to destroy my credit card information

Business

Response:

Dear Revdex.com, Please accept my apology for any delay this may have caused. In order to resolve this,I have indicated what has transpired below on behalf of Telebrands.Order # [redacted] received 08/23/2015STAR SHOWER $39.99Processing and handling $9.99Total $49.98Discount $10.00We are sorry that the customer was not happy with their ordering experience. We received the order on 8/23/2015 and the customer contacted us on 8/26/2015 to check on the status of the order. Atthis time we offered the customer a discount it they would keep the order. They agreed and we applied a $10 discount tothe order.This then shipped on 8/27/2015 with FedEx Tracking # [redacted] whichshows the customer will have this by the end of this week 9/3/2015.If the customer still no longer wants this, please refuse delivery and credit will be issued in full upon return of theshipment. Quality customer service is very important to us and we thank you for your patience and for bringing this to our attention.Sincerely,Customer Service Specialist

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I ordered a spin mop with dolly, they refunded me the 19.99 for the dolly and promised a free one to me and my mom, they never sent it and every time I call I get a different excuse and still have no dolly, my wife and mom are elderly and cant keep picking this bucket full of water up to move it. They tell me its on the way and I wait 6 weeks and when I call back they tell me it was never ordered or it was canceled and the re-order it again and again with no satisfaction to me. I am very dismayed by this and would like something done right away.

Thank youDesired Settlement: TODAY

Business

Response:

Dear Revdex.com, Please accept my apology for any delay this may have caused. In order to resolve this, I have indicated what has transpired below on behalf of Telebrands.We are very sorry that the customer was not happy with their ordering experience. Our records indicate that two dolly replacements were shipped out on 08/26/2014. The replacements were shipped to the following addresses:[redacted]

1[redacted]And[redacted]

[redacted]Unfortunately due to the timing, we are unable to track the shipments any longer. We thank you for your patience and for bringing this matter to our attention. Sincerely,Customer Service Specialist

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I called the company and placed an order for one starshower light and the company charged my card $98.07, which was pending on my debit card (12/07/15). I contacted the company back on 12/08/15 and advised that I wanted to cancel my order as they were billing me for more than I had order (49.99 + 9.99 for shipping) as I had only order one Star Shower, but they charged me for two. I was advised that my order would be cancelled, however on 12/14/15, the company debited $97.40 from my account. I called again on 12/15/15 and asked why I was billed and they advised that they would issue a refund and send an email confirming the cancellation and credit my card back $97.40, which has still not happened. Additionally, the company advised that they had shipped the item to me, and I advised that it should not have been shipped as my order should have been cancelled. I never received said shipping and request that my card be refunded immediately. As a result, my account has was overdrawn by 41.36, plus the amount they charged of $97.40. In my intial contact with the company, I spoke with [redacted] who advised my order would be cancelled on 12/08/15. I was on hold for over an hours. On 12/15/15, I spoke with Peter who advised that I would receive a refund and an email confirming my refund which has still not been credited to my bank account.Desired Settlement: I am requesting that I be refunded the $138.76, which is the amount I was charged plus the overlimit fees charged to my account.

Business

Response:

Dear Revdex.com, Please accept my apology for any delay this may have caused. In order to resolve this, I have indicated what has transpired below on behalf of Telebrands. Order # [redacted] received 12/8-2015 STAR SHOWER RED/GREEN - $39.99 STAR SHOWER RED/GREEN - $39.99 PROCESSING AND HANDLING $9.99 TAX $7.43 Total $97.40 Credit issued $97.40 We are sorry that the customer was not happy with their ordering experience. Credit has been issued to the customers in full for $97.40. This credit will reflect on their next billing statement. Quality customer service is very important to us and we thank you for bringing this to our attention. Sincerely, Customer Service Specialist Tell us why here...

Consumer

Response:

Review: [redacted]

I am rejecting this response because:This company promised to cancel my order on 12/7/15. Additionally, they advised that nothing would be charged and furthermore they advised that a refund would be processed and as a result of their negligence my bank account is now overdrawn by $65.00 for two separate overdraft fees, one for the original overdraft and a second for extended overdraft. If they would have cancelled my order as requested this would have never happened. I am requesting a full refund $97.40, plus the $65.00 in overdraft fees.

Regards,

Business

Response:

Dear Revdex.com, Credit has been issued to the customers in full for $97.40 to the Visa card ending in 2238 on 12/22/2015. This credit will reflect on their next billing statement. To address [redacted]’s request for reimbursement for overdraft fees incurred as a result of this transaction, he may FAX the bank statement in question to our Customer Satisfaction Unit at [redacted]. The bank statement must contain customer’s name and account balances before and after Telebrands’ charge was assessed to confirm it was in fact Telebrands’ transaction which was responsible for the overdraft charge. Upon review of the bank statement, [redacted] will be contacted and advised the status of any reimbursements forthcoming for overdraft charges. Quality customer service is very important to us and we thank you for bringing this to our attention. Sincerely, Customer Service Specialist Tell us why here...