Telebrands

Review: I phoned 1-800-[redacted] and made a purchase of a Diamond Z4 Ring Layered TEL*DX4 RING (product ID LWBCR2) for the price of $20. At that time I was offered a free pair of earrings with the purchase of a Diamond X4 Collection Layered TEL *DX4 JEWELRY 10F (product ID LDX4C1) at a cost of $47.90, which I firmly declined. When I received the ring, they had also sent me the jewelry that I had declined and charged the credit card for both items. I am returning both items due to the unethical practice of charging me for an offer I specifically declined. The ring did not fit, but I do not want a replacement for the reason I just stated.Desired Settlement: I am returning both items for a complete refund of the merchandise total of $67.90 plus the shipping cost of the return, since an unauthorized purchase was the reason for the return. I do not expect to be refunded for the original processing and handling, since that was only charged for the item I ordered and not the one I did not authorize.

Review: Rabbit TV continues to e-mail even though I have unsubscribed and have contacted there customer service to have them remove my e-mail. Rabbit tv has also shared my e-mail address with other companies.Desired Settlement: For them to NEVER e-mail me again.

Business

Response:

Dear Revdex.com, Your recent correspondence was directed to me for handling. Please accept my apology for any delay thismay have caused. I have indicated what has transpired below on behalf of TELEBRANDS.We do not have the customer information on file and we are not sending any emails to the customer. We would like to suggest our customer continue to unsubscribe to any unwanted emails. In addition, we suggest the utilization of the “Block Sender” function which canbe located in the email toolbar at the “Tools” selection. This will ensure that the emails will be blocked and not be entered into our customer’s Inbox.Quality customer service is very important to us and we thank you for bringing this to our attention.Sincerely,Customer Service Specialist Tell us why here...

Consumer

Response:

I am rejecting this response because:

I am still recieving e-mails from your company and I have unsubscribed.

Review: I ordered pocketpals for [redacted] birthday and I ordered them months in advance of [redacted] birthdayIt took them almost weeks before I could even track my order onlineI called and they said they didn't even see my order yet and to waitAdvertisement and messages from the (800) number said we can track our order after 48hrs ( haha Yah right) Lie number I waited another week or so and WOW I can see my order online but I get a message to check back in to 48hrs for my order to processSo I wait and wait and waitalmost weeks later still the same thing I called the company and get nowherePlus I never get to talk to someone who speaks englishI called a total of times trying to figure out where my order isI did get to talk to a [redacted] at the company and he said they were back ordered and that's why it is taking so longHe waived my Priority shipping cost that I asked for and he also waived the shipping for both pocket pals and then promised my that they would be shipped no later then July 15thWell here it is July 19th and they still haven't shipped(HAHA go figure) Lie number I called again and they said were sorry they should ship any day now but cant tell me whenand offered me another discount (haha the same discount that they already gave me) haha so my confirmation for my discounts was another LIE (Lie number 3)well [redacted] birthday is next week and NO pocket pals after months of fighting with this companyand Lie number is they said allow to weeks for deliveryWell its been weeks for me and my products still haven't shippedThey sold me a product that was not currently available and I ordered well in advance for full time delivery of to weeksalmost weeks later receive a post card saying its back ordered.Desired Settlement: For all the frustration and hours spend on the phone and ruining [redacted] birthday.( All my [redacted] wanted for her bday was these products) I wish the company to provide [redacted] with these products

Review: We ordered 2 pocket hoses from this company. We received both of them, and a few days later we received a package sent to [redacted]. We do not have a [redacted] in our office so we shipped it back. At the end of the month we were looking at our bank statements and notice we were charged for 4 pocket hoses. They shipped two additional pocket hoses to this [redacted] and charged it to our account. We contacted them and explained everything to several different people, they finally said they would get it straightened out and send us a check to refund for the extra two hoses that we didn't order. After 10 business days we received a check made out to [redacted]. Since we do not have anyone in our office by that name there was no way for us to deposit or cash it. We called them again. After talking to several people again they said they would get another check sent to us with my name on it in 7-10 business days. After the 10th day we still never received a check. I gave them another call. This time they said they could not refund the money to me because [redacted] name is on the account. After asking numerous times to speak with a supervisor they finally put me through. The supervisor said he would get the check sent out it would be 7-10 business days. After that the 10th day we still had no check. I called them again. After talking to several people they told me it would be an additional 3-4 business days. We still don't have a refunded check in my name. Our original order was placed in May. I feel like there is no excuse for this.Desired Settlement: I would like the refunded check within the next 3-4 days written out to [redacted].

Review: I ordered the company's product, Hurricane Spin Mop on 4/20/2014. Included was an additional charge of $9.99 for expedited services of delivery in 3-5 days. On 4/28/2014 I had not received product and cancelled order and purchased product at a local outlet for much less than the stated price on the website. I spoke to a [redacted] and was assured the order would be cancelled within 3-5 business days and would not be shipped out. Checked the status online of the order number on 5/5/2014 and shows the order had been processed and in transit on 5/1. I called the company and spoke to [redacted] who offered me a refund on the product of $9.99, I again stated I had cancelled the order and did not want the item. I was told there was nothing I could do about it other than refuse the package or call [redacted] to stop shipment and return to sender. This was at 0915 and a check of my bank account no pending charges noted. I called [redacted] and stated they would see what they could do and would call me back in 2 hour. I checked my bank account at 1600 and noted a pending charge from the company for $57.96. My bank can not hold payment or dispute the charges until they were posted. I called back the Hurricane Mop people I was also told again I could call [redacted], when I told them what [redacted] stated that that did not sound right that I couldn't stop the delivery, again questioned the validity of my response and asked to speak to a manager and connected to [redacted] who stated he was a field supervisor who told me there was nothing he could do and offered me $15 off the cost. I stated I did not want $15 but a full refund as I requested on 4/28 as well as cancellation of the order.Desired Settlement: Request a full refund and an investigation into their cancellation/return policy that allows an order to be shipped 72 hours after a cancellation request is made and then make it the customers responsibility for their bad business practices to try to recoup the losses.

Review: Purchased the cane for my elderly parent via the telephone. Requested two canes, with handle upgrade and express shipping (within 10 days) for $75. Was charged over $100 to my credit card, but received no shipping or even contact from the company for over 30 days. Tried several times to call and cancel. Was put on hold, and no response. The website access for contact/email/information is currently off line. Currently many complaints on line about similar questionable business and product quality issues from this same company and product. Also since this product is primarily intended by those with moderate to severe physical challenges, the product should perform as intended, or not be allowed to be advertised/sold.Desired Settlement: I simply want my money refunded; to be made whole again, and protect others from experiencing similar the misleading, unfair, unethical business practices of this company and their product.

Ordered product end of November 2015 & still have not received artical. probably will not order from this company again .

Review: I purchased a Ceramic Green Non-stick frypan with "Lifetime Warranty". Item has "stuck" from almost day-one....does not live up to its HEAVY advertising of absolutely no sticking. I want a settlement to this problem.

Company tells me......phone call to [redacted] ([redacted]) on 12/21/2015......that I must send it back to them at my own expense and then send them a check for $7.99 to cover the cost of mailing me a replacement.

This does not represent free replacement warranty that they claim. I am not sure how much it would cost me to return the item, but in total probably approximately $18.00.

I think that this is false advertising at its best and wonder at the legality of such a way of doing business.

Can you help me with this?Desired Settlement: Refund so that I can purchase a legitimate no-stick frypan.

Business

Response:

Dear Revdex.com, Please accept my apology for any delay this may have caused. In order to resolve this, I have indicated what has transpired below on behalf of Telebrands. We are very sorry that the customer had a bad experience with their Orgreenic Pan. Our company takes all inquiries from our customers very seriously and we appreciate you taking the time to contact us. We do stand behind the Orgreenic Pans and do request that the pan be returned so we can see what happened. Since quality customer service is very important to us and this was purchased through retail we will have the Orgreenic Pan replaced for the customer. We thank you for bringing this to our attention. Sincerely,Customer Service Specialist

Consumer

Response:

Review: [redacted]

I am rejecting this response because: Of the mailing costs to return it. I do have the original wrapping which I am willing to mail back. As far as retailer is concerned, I do not remember where I purchased it as I shop at many andvaried locations that carry this item.

Regards,

Business

Response:

Dear Revdex.com, We are sorry that the customer was not happy with our first response. Normally we do ask for this to come back so we can see what happened to it and ask that they just pay a small shipping charge for the replacement to be sent to them. At this time the customer does not need to return the pan, we have already replaced this for them and they should have this in about 10-15 business days. We thank you for bringing this to our attention. Sincerely, Customer Service Specialist Tell us why here...

Review: On November 27, 2013, I ordered 3 Fresh Sticks Cool Linen and a free Hangit Cool Linen. The order was supposed to arrive on December 12, 2013. The order finally arrived on December 18, 2013 and only contained 2 Fresh Sticks Cool Linen. The packaging slip confirmed my order. On December 18, 2013 until today December 20, 2013 I have called the number on the invoice ([redacted]). I have yet to get a live person only a recording telling me that my order shipped.Desired Settlement: I would like 1 Fresh Sticks Cool Linen and Hangit Cool Linen that I ordered.

Review: On Dec. 5th I ordered a 13x9 bake pan from Orgreenics for $14.99 and $7.99 for shipping. They kept trying to sell me more and wouldn't take no for an answer until I got mad. They had a deal on 8"saute pans -buy 1 and get a second free. On Dec. 17th I received a 8" saute pan, not the 13x9 pan I wanted. I called their customer service and told them the problem. First of all I couldn't hardly understand them, they would not let me speak to a manager, then insisted I ordered a saute pan and proceeded to offer me more to buy. I again got angry and hung up. Today, Dec. 18th I called the number again, found out they are located in India, asked to speak to someone in the US and was told NO. They offer to give me $5 off if I keep the pan. What can be done about a company like this? They are rude, and just ignore the real problem.Desired Settlement: I would like a full refund of cost plus shipping as it was their fault not mine. Then I would like someone to look into this scam to make sure no one else goes thru this.

Review: I purchased a Woofer Chain from Woof Washer, address as shown. I ordered this item online and it has been more than 2 months with no results. After this, the charge came through on my debit card but no item ever received. When I called to inquire about this, they showed no record....my question to them "how can you have no record, but still bill me and it reflects on my bank statement". What kind of business is this, that has no tracking record of items purchased? I was informed to send a copy of my bank statement showing the charge....is this a normal procedure for incompetent businesses?Desired Settlement: I would like a resolution to this problem by having a refund. I consider this a scam. I just want my money back!!!

Business

Response:

Dear Revdex.com,In order to resolve this, I have indicated what we need below on behalf of TELEBRANDS. We are sorry to the customer was not happy with their orderingexperience. Unfortunately, I could not locate anything on our files for this customer with the information provided.If you can, please provide me with the information below. I will be happy to research their order and get back to you as quickly aspossible. In order for us to do that we would need the following:1) Where was this purchased from? Phone or web?2) If purchased through the web, please supply an order number?3) Please supply us with the shipping name and address. 4) Please supply us with the phone number from which the order was placed. 5)Please supply us with a copy of the billing statement showing the charge. Thank you for your patience and attention to this matter. Quality customer service is very important to us and apologizes for any delay this has caused. Sincerely,Customer Service Specialist Tell us why here...

Review: On the 11 of august, I bave't decided to purchase the thing and coverstion was cut off. I don't want to buy the product because the Advertising on TV saying buy one get one free. .Also the shipping is free.. I like to return the product.thanks

Business

Response:

Dear Revdex.com; Please accept my apology for any delay this may have caused. In order to resolve this, I have indicated what has transpired below onbehalf of Telebrands. Order #[redacted] ORDER RECEIVED 8/11/2014 –SHIPPED 8/12/2014HurricaneSpin Mop + Sticky Buddy $39.98Processing and handling $12.99TAX $4.38Total $57.36 We were not aware that the customer did not wish to place this order.Our records show that this order was placed on 8/11/2014 and shipped the very next day. Quality customer service is very important and we thank you for bringing this to our attention.Thank you for your patience. Sincerely,Customer Service Specialist Tell us why here...

Big mistake, I bought, at my wife's urging, three of, what I will refer to as generation one pocket hose, three of them. I cautioned my wife that regardless of "what the instructions say, always make sure the nozzle end is slightly open prior turning the water on, or the pressure will rupture the internal bladder" needless to say, each and every one of them blew out at the "hose bib,"
i.e., the water's point of entry into the hose; not one of the pocket hoses survived more 5 turn-on cycles, following the manufacturers instructions. And to add insult to injury, there is absolutely not manufacturer's warrantee---that's none not one day of guarantee. Buyer beware!!!! And don't even think you will hear back from them. They are a rip off outfit!!!

Review: I have cancelled this account customer # [redacted]. When I called for the initial trial offer (2 diff products that are meant to be bought together) I did not receive until 3 weeks later. The cancellation period is 2 weeks. So I didn't receive a CHANCE to cancel and a $90+ charge appeared on my account immediately (actually 2 different $90+ charges/again 2 diff products) I called to cancel. (canc # [redacted] ---if this is even a real cancellation number. It is impossible to get through on the 800 # - the invoice on the last shipment (yesterday) had a email address that I contacted. There has never been an email address offered before. Ideally I want ALL charges refunded to me except the 2 @ $6.95 ?? initial intro charges. These are scurrilous business practices at best. I do not have time to deal with these constant charges. And having no one to REACH to resolve them.Desired Settlement: I am requesting a refund of ALL charges - specifically $173.72 (2 at 86.86) I am due MORE than this as this account had been cancelled, but these are the amounts I am SURE of. Ideally I want a refund of ALL charges except the 2 charges of approx. $6.95 introductory offer.

Business

Response:

Dear Revdex.com,In order to resolve this, I have indicated what we need below on behalf of TELEBRANDS. Unfortunately, I could not locate anything on our files for this customer with the information provided.If you can, please provide me with the information below. I will be happy to research their order and get back to you as quickly aspossible. In order for us to do that we would need the following:1) What kind of diet product is the customer is referring to?2) Where did the customer purchase this through:3) Website – what is the website information?4) Phone – what phone number? 5) Please supply phone number from which the order was placed. Thank you for your patience and attention to this matter. Quality customer service is very important to us and apologizes for any delay this hascaused. Sincerely, Customer ServiceSpecialist Tell us why here...

Review: This company advertised buy one get one free. They over charged me and when I called them with my complaint they forward my call several times. I didn't receive my products and they charge me the following month again. I called them again, this time I got thru but they don't speak good English and they couldn't help me because they don't understand English. My problem is I want my money back for overcharging me on a mop that don't work as advertised. My floor is soak and wet after the fake spin so dry cycle.Desired Settlement: Unsatisfied customer due to over payment and false advertisement. Can you make them give me my money back. They can have this mop.

Review: I ordered online. My ordered was doubled and you can't change your order once it gets to the checkout. I keep trying to call but they can't help me get this straightened out. Very deceptive nine order.Desired Settlement: I just want one!!!

Review: APR 21ST 2014 ORDERED GRASSOLOGY PRODUCT, WHEN THEY SAID IT WOULD TAKE 3-6 WKS TO RECEIVE, I CANCELLED MY ORDER AND MADE SURE IT WOULD NOT BE PROCESSED. ON MAY 13TH I RECEIVED A BOX WITH THE PRODUCT I HAD CANCELLED AND ON MAY 8TH MY [redacted] CARD WAS CHARGED WITH $ 42.96. I IMMEDIATELY CALLED SPOKE WITH [redacted], SHE SAID SINCE IT WAS THEIR MISTAKE THE WOULD REFUND MY [redacted] FOR $ 42.96 WITHIN 7-10 DAYS AND I COULD KEEP THE GRASSOLOGY BOX. SHE GAVE ME A CONF # [redacted]. I SAID THEY COULD ISSUE A CALL TAG TO PICK UP THE BOX, BUT, SHE SAID I COULD KEEP IT. I HAVE CALLED NUMEROUS TIMES WITH THE STORY THERE WAS A TECHNICAL PROBLEM, BUT, THEY WILL NOW CREDIT MY [redacted] CARD AND AS OF JUNE 19TH, IT STILL IS NOT BEEN CREDITED BACK. I CALLED ONE LAST TIME AND SPOKE TO THE MANAGER NAMED [redacted] ( I'AM NOT SURE IF HE WAS A MANAGER) AND HE WAS TO CORRECT THIS MATTER WITHIN 48 HRS BUT I HAVE NOT RECEIVED A CREDIT AND IT IS NOW JUNE 24TH. I FEEL THIS IS A SCAM AND THEY HAVE NO INTENTION OF CREDITING MY [redacted] CARD. AND I WILL CONTACT THE ATTORNEY GENERAL'S OFFICE ALSO. THANK YOU.Desired Settlement: I EXPECT MY [redacted] CARD TO BE REFUNDED FOR THE AMOUNT OF $ 42.96 SINCE THEY DID NOT CANCEL MY ORDER AS REQUESTED, EVEN WHEN I MADE IT CLEAR THAT I DID NOT WANT THE PRODUCT SINCE IT TOOK TOO LONG TO RECEIVE. EVERYTHING WAS IGNORED AND I WANT THIS PROBLEM TAKEN CARE OF NOW.

Review: Purchased Hurricane Spin Mop Company Charged credit card on 4/24/14 Mop arrived on May 5-6 2014

Completely unusable...tried to contact Tele brands and Hurricane Spin Mop on line to no avail.

I sent complaint to USPS. I sent purchase ($52.97) back by UPS on May 4 2014

I asked for complete refund. was charged $12.99 postal for delivery

and $19.27 for UPS shipment return.

I am waiting for a refund and do not expect to get it. I want someone to stop this company from scamming other people

and would love to sue them. [redacted]Desired Settlement: would like company to pay for return shipment $19.91 and refund my credit card

$52.97

Review: hi, My name is [redacted] I ordered the hurricane mop from telebrands and I ordered the deluxe model and received the regular model instead which took over 7 weeks to receive it was only suppose to take up to 6 weeks I was compensated 10.00 dollars for my trouble but the issue is upon calling them and explaining that the item I received was not the item I ordered and getting no were with the sales associate I asked to speak to a supervisor upon speaking to him I was told they were out of the deluxe model for the last two months and that I ordered the regular model not the deluxe model . I said to him no I know what I ordered! after a long debate I asked to then speak to a mgr. and was told I was NOT ALLOWED to do that with persistence he said he would connect me to no avail then said for me to call on Mon if I felt that was needed so his offer was for me to pay for the shipping of the wrong item back to them and then my card would be credited the 63 dollars I was charged but not for the return shipping fees. then on may 20 when the deluxe model is suppose to be in stock I can then be charged 92 dollars for the right order! I felt this was not acceptable because this was their mess up upon saying that I was told they have all the documentation on the order I asked if my phone order was taped and I was told yes I asked for it to be reviewed and was told no and was then reverted back to if I wanted the deluxe model I would have to follow the steps stated above which would actually would cost me more than the 92 they stated due to the nonrefundable shipping to send the wrong one back!!!Desired Settlement: I would like the right order sent to me free of charge due to their mess up and the inconvenient time it took to send me the wrong order in the first place.and a shipping label enclosed to send the wrong item back

Business

Response:

6/4/2014

Revdex.com NJ FILE #[redacted]

TB #[redacted]

Mr. [redacted] placed an Internet order on 3/9/14 for the Deluxe version of Telebrands’ Hurricane Spin Mop product. Since this deluxe version has been discontinued, his order was adjusted and repriced to reflect the correct cost for our basic model.

The one feature which differs in this product relates to the bucket itself. Every other detail is the same. The Deluxe bucket has an agitator in the bottom where the water is contained. The agitator assists in cleaning the mop head easier as opposed to manually dipping the head up and down in the water to release any dirt particles. Both buckets have the spinning basket to assist in releasing water from the mop head.

We apologize this feature is no longer available for this product. We understand Mr. [redacted]’s frustration and disappointment in this matter.

As a courtesy, we have issued a full refund of $67.96 to [redacted] (exp. date [redacted]). We ask our customer to allow 3-5 business days for this refund to reflect in this account.

Mr. [redacted] can keep all the merchandise as Telebrands’ gesture of appreciation for the patience shown in this matter.

I trust this is the information you require. If further assistance is needed, please contact me or my associate, [redacted], at [redacted] Monday thru Friday between the hours of 9:00 AM - 5:00 PM EST.

Sincerely,

Customer Service Supervisor

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I ordered a trusty cane from telebrand mkt on 12/22/2103 . They have a recording stating that they took the money from my account and were shipping on Jan 1st - 6th . I waited 2 weeks and never recieved the product. I then called them and asked what happened , they said it was on back order . they said it would be shipped in 2 days. Iwaited another 5days and called again inturn they told me it would be shipped in 4days. I then told them to cancel my order, they told me it was to late that it was already in process. they told me that it was on it's way. Two days later on 2/11/2014 the money was taken from my account. Here it is on 2/27/2014 and I have yet to recieve my product . I have notified the attorney generals office of this matter. I have also contacted my credit card account.Desired Settlement: All I want is my money to be returned to my charge account.

Consumer

Response:

You can close the case, I have received my money back, thank you!!