Telebrands

Review: On June 6, 2013 I ordered from getflashcord.com 2 flashcords. This is an audio recording device in a flash drive. My original order was # [redacted]. I received the order in mid august. One of the units was defective. I called their customer service and was told I would receive a replacement unit at no charge in 7-10 days. After waiting well past that time I made several calls and was told each time that they were on backorder and they kept putting it off. As of today (Jan 2, 2014) I have not received the replacement unit.Desired Settlement: The one unit that I have works well. I would just like a replacement unit. If that is not possible, I would like a refund.

Review: I ordered a spin mop over the phone then cancelled it the following day. I was told the order was cancelled; however, a few weeks later I was charge for the first payment of $32.98. I called again I was treated poorly by the customer service representative. They told me the mop was reordered by my husband. I told them that's impossible because my husband never orders anything. I was then oscrutinized.They told me they had already shipped the mop and gave me an in correct tracking number. I called shipping company to find the status of the mop so I can prevent delivery and was told there was no such number in they're system. This company has the worse customer service I have ever seen. I want to complain so this abuse can be stopped. I received the mop today 2/13/14 and will be returning it this week. It's a piece of junk.

Product_Or_Service: Hurricane spine mop

Order_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

I will be returning this mop and I want the company to refund my account including shipping and handling and returns shipping and handling. Since I had cancelled the order and they chose to send it any way.

Review: I ordered this on 12/23/13 it is now 2/10/14 and I have NOT received my order. All I have received is phone calls with people harassing me to order other things from this web site. Then I have called 3x and it's always it will be next week. Next week comes and NOTHING. The people that take the calls are nasty!!!! So I was DONE I called to cancel and now they tell me it will take 30days for my to see my money back in my account.On the web site it says 14.99 plus tax then my total was $37 It is horrible not worth the money or time to get itDesired Settlement: I want my money back in my account!! SOON!!

Review: When purchasing Star Shower, the ad stated it was buy 1 get 1 free. When I received the package only one Star Shower had been shipped to me. I kindly called customer service and they reiterated that yes, t was buy 1, get 1 free- 1 green light & red light. One Star Shower light is composed of 1 green light & 1 red light. When I asked the customer service rep if I can then purchase 1 green light, he said I could not because it's not sold separately, therefore making the buy 1 get 1 free ad completely false! They are not selling consumer's 2 Star Showers or in this case, 2 green lights & 1 red lights they are selling 1 green light & 1 red light= 1 Star Shower.Desired Settlement: I would like a 50% refund of the total amount $49.98.

Business

Response:

Dear Revdex.com,Please

accept my apology for any delay this may have caused. In order to resolve this, I have indicated what has transpired

below on behalf of Telebrands.Order

# [redacted] received 12-1-2015STAR

SHOWER RED/GREEN - $39.99PROCESSING

AND HANDLING $9.99Total $59.97We

are sorry that the customer was not happy with their ordering experience. I have

indicated the offer details below. For a limited time, you can get the upgraded red and green

Star Shower laser light with the extra long stake for just $39.99 plus $9.99

shipping and handling or get a six pack of Star Shower laser lights for just

$239.94 and pay no shipping and handling.There

are many other offers for the Star Shower and we are not sure who the customer

contacted. Unfortunately we were not notified of a discrepancy. This offer is not a Buy One Get One for the

processing and handling. Since quality customer service is very important to

us we have issued a credit for the processing and handling of $9.99. This

credit will reflect on their billing statement. We thank you for bringing this to our attention.Sincerely,Customer Service Specialist Tell us why here...

Consumer

Response:

Review: [redacted]

I am rejecting this response because:This statement from Star Shower, "There are many other offers for the Star Shower and we are not sure who the customer contacted. Unfortunately we were not notified of a discrepancy. This offer is not a Buy One Get One for the processing and handling..." is once again, false! First off, Star Shower knows exactly who I placed the order with. The sale is archived like in any business, all sales are documented with a sales rep name, date of sale, time, etc.. Secondly, I never stated the offer was a Buy One Get One for the processing & handling; what I stated & will reiterate is exactly what the representative told me, buy 1 Star Shower & get 1 Star Shower free.I appreciate the apology & timely response from Telebrands/Star Shower, but I will be 100% content with one of the following two resolutions: a credit for half of what was paid which is a total credit of $24.99 OR a free Star Shower Laser Light.

Regards,

Business

Response:

Dear Revdex.com, We are sorry the customer is not happy with our first response. Since quality customer service is very important to us we have issued a credit for the processing and handling of $39.99. This credit will reflect on their billing statement. Thank you for contacting customer service Sincerely, Customer Service Specialist

Review: I placed an online order and was charged twice for a set of Orgeenic cookware. I attempted to make the correction and was unsuccessful . I immediately called the customer service toll free number and the Rep told me call back within 48 hours to have my order corrected. I made several calls to the customer service number and spoke to 4 different representatives who promised the order error would be corrected. The last rep I spoke to offered to waive all sipping fees totaling $15.98 if I not cancel the entire order. On December 24th my bank card was debited the entire amount of $73.94 including shipping charges. I called customer service to complain about the dishonesty of the reps I spoke with and the gentleman told me to contact [redacted] and cancel the shipment. I was given false information! When I received my order there was no return label. I returned the entire order enclosing a complaint letter including names of representatives I spoke with. I paid another shipping fee of $15.98 to return my order. I received an email that my returns had been received and that my bank card would be credited less the shipping charges!! I am requesting a refund for the shipping charges in the amount of $30.96. I won't be totally satisfied because I still purchased the cookware at a local store as a gift for a family member .Desired Settlement: I want a full refund in the amount of $ 73.94 plus the $15.98 shipping fee I paid to return the cookware .

Review: ON 7/28/15 OUR PAYPAL MASTER CARD WAS CHARGED $49.97 FOR TOUCAN OPENERS. WE HAVE NEVER RECEIVED OPENERS OR CREDIT TO OUR ACCOUNT. WE HAVE SPOKEN TO TOUCAN MULTIBLE TIMES AND AFTER MANY EXCUSES THEY SAID THEY WOULD REFUND OUR MONEY. THEY ARE LYING. DECIEVING CONIVERS AND VERY HARD TO DEAL WITH. TELEBRANDS SHOULD BE ASHAMED TO REPRESENT COMPANYS LIKE THIS.Desired Settlement: REFUND OF MONEY. SOONER RTHER THAN LATER!

Business

Response:

Please accept my apology for any delay this may have caused. In order to resolve this,I have indicated what has transpired below on behalf of Telebrands.Order # [redacted] received 7/23/2015Toucan Can Opener $19.99Toucan Can Opener $19.99Toucan Can Opener $9.99Total $49.97 We are sorry that the customer was not happy with their ordering experience. Our records show these shipped on 7/30/2015 and were returned back to ourwarehouse. We have issued a credit to the customer’s MasterCard account on 9/23/2015 infull for $49.97. This will reflect on their next billing statement. Quality customer service is very important to us and we thank you for your patience and for bringing this to our attention. Sincerely,Customer Service Specialist

Review: I was given a OGREENIC skillet with a marketed lifetime warranty for Christmas 12/25/2014. After approximately two (2) months I began having issues with everything sticking in the skillet. I followed the instructions as the insert called for. I have repeated the seasoning process a third time with no different outcome. I called the customer service number and was told the product is no longer sold and therefore no replacement was available. Without a proof of purchase nothing can be done. On the warranty paper there is NO request for proof of purchase outside of California. To have been marketed with a lifetime warranty and having ownership of less than seven (7) months is bad marketing in my opinion.Desired Settlement: I would be happy with repair, replacement, or a comparable exchange since this product is no longer manufactured.

Business

Response:

Dear Revdex.com,Please accept my apology for any delay this may have caused. In order to resolve this, I have indicated what has transpired below onbehalf of Telebrands.We are very sorry that the customer had a bad experience with their Orgreenic Pan. Our company takes all inquiries from our customers very seriously and we appreciate you taking the time to contact us. Feedback from our customers helps to ensure we are promoting a successful product. Since customer service is very important to us, we will be happy to replace the Orgreenic pan for the customer. Please advise what size pan that you have, so we can have this replaced for you. We thank you for your patience and for bringing this to our attention.Sincerely,Customer Service Specialist Tell us why here...

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

The only thing I am seeking is a comparable replacement. The one I have is a 10 inch skillet.

Consumer

Response:

This is to confirm that to this date I have not received any replacement or acknowledgement from the company.

Review: I ordered the productPaid for priority shippingWhen I called about the shipping, the company states that the priority shipping is the time that it takes them to send it to the shipping companyThe shipping company then has 5-days to ship itThe agreed to refund the priority shippingThis does not help when I was expecting the items for a party and now I do not have the items in timeThis is fraud due to the fact that I would not have ordered from this company at all if I had known their practicesi do not need the items next weekI need them in days.Desired Settlement: They have told me they will refund the entire amount of order but it is too lateI will not have what I wanted for the desired date and this will disappoint many childrenI will be stopping payment for the items on my credit card and feels others should not do business with this companyI have already reordered the same items and pay for priority shipping and expect to receive it days as advertised
Business
Response:
Dear Revdex.com, Your recent correspondence was directed to me for handlingPlease accept my apology for any delay this may have causedIn order to resolvethis, I have indicated what has transpired below on behalf of TELEBRANDSUnfortunately, I could not locate anything on our files for this customer with the informationprovided and I was unsuccessful in reaching the customer by phone If you can, please provide me with the information belowI will be happy to research their order and get back to you as quickly as possibleIn order for us to do that we would need the following:1) What is the merchandise the the customer is referring to?2) Do they have an order number?3) Or Credit card information - first and last digits of the credit card this is billed to4) Original shipping name and address5) Phone number from which the order was placed.6) Daytime phone number (in case of additional questions) Thank you for your patience and attention to this matterQuality customer service is very important to us and apologizes for any delay this has causedSincerely, Customer Service Specialist Tell us why here

Review: I finally received the Star Shower Laser Light today. It took a while for me to get it but I was understanding about that issue since the product is high in demand. I took it out of the box and read the instructions. When I tried to screw the ground stake to the light assembly it wouldn't screw on like it said it was supposed to in the instructions. Then, I looked into the end of the stake that is supposed to screw onto the light and there were no threads. I called customer service and spoke with a foreign person who I had trouble understanding. I was polite with her and described my problem. She just made it sound like it was my problem and told me to take it to a local hardware store. After already paying a higher price for the product than I could have gotten for elsewhere and got told that I wasn't very happy. I suggested them sending me a shipping label so I could send it back to them and get another one and was told that they don't do that. After a little discussion the lady told me that they would refund me $10 to take it to a hardware store and let them fix it. When I buy I product I expect not to have to drive 20 miles to the nearest hardware store to get it operational. That's all of the help she said she would give me. I asked to talk to her manager and I was told that I couldn't do that either. So I told her I was going to report them to the Revdex.com and here I am.Desired Settlement: I would like a replacement stake sent to me that has threads cut into it.

Business

Response:

Dear Revdex.com, Please accept my apology for any delay this may have caused. In order to resolve this, I have indicated what has transpired below on behalf of Telebrands. Order # [redacted] received 12/8/2015 STAR SHOWER RED/GREEN – 39.99 PROCESSING AND HANDLING $9.99 RUSH PROCESSING AND HANDLING $9.99 Total $59.97 We are sorry that the customer was having problems with the Star Shower. Since quality customer service is very important to us I have replaced this at no cost. Order # is [redacted] please allow 10-15 business days for delivery. Thank you for your patience and for bringing this to our attention. Sincerely, Customer Service Specialist

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: Purchased a mop on line on 03/24/14 (Hurricane spin mop)called the next day 03/25/14 to cancel the purchase and was told it was cancelled reference #[redacted].Mop was delivered to my home on 04/02/14 and now I have to pay return postage for a product I do not want and was told was cancelled.

Order_Number: Account_Number: Desired Settlement: DesiredSettlementID: Refund

Refund of purchaseRefund of purchase price and pay for return shipping

Review: My complaint is against Rabbittv a subsidiary of Telebrand order [redacted]. On July 14, 2014, I attempted to place an order for (2) rabbittv devices on website, rabbitvcom. I got a message that my order was not verified so I canceled out of the program. On the same day, I called their 800 number and explained my situation to agent Xavier n, who said the internet order was for (4) rabbittv devices in the amount of $101.97. I told him I never wanted 4 devices and he told me he would do a modification request over the phone to take my order for 2 devices only and that he would cancel the $101.97 order with a confirmation #[redacted] He quoted me price of $33.97 for the phone order for 2. I looked next day, 7/15/14, on order status page of rabbittv.com and saw a message that my order for $101.97 was in shipping mode. So I called on 7/15/14 and spoke with agent Christy who said she saw 2 orders under my name, one for $101.97 and the other for $33.97. She said that the $101.97 order had already shipped. She told me that I could just refuse the package when it arrived at my doorstep. I asked her to cancel the $33.97 order and I would refuse the $101.97 order when it arrived at my address. She gave me a cancellation #[redacted]. The next day, 7/16 I called and asked to speak with a manager concerning the $101.97 order and spoke with Arthur who offered me a $20 discount on the $101.97 order. I refused his offer but after considering I wanted the devices, I called back that day and spoke with agent Nicole who promised me a $20 discount on the $101.97 order, conf.#[redacted], and she said that the total would now be $81.97 for my order #[redacted]. She said it would take 7-10 business days to get the $20 discount applied to my Visa debit card. At end of 11 days I did not see $20 discount. I called ###-###-####, spoke with mgr Kurt, on 7/30/14 and he told me that I already was given $20 discount on my invoice of $101.97. I was lied to about the discount.Desired Settlement: I want restitution of the $20 discount I was promised by agent Nicole of rabbittv for my order #[redacted] . The total order was for $101.97 and THEN the $20 discount was to be applied to that order for a total of $81.97. My debit card was never credited the $20 and the manager, Kurt, on 7/30/14, told me that I was already given the $20 for a total of $101.97, which is not the truth. I would like either a check mailed to me for the $20. I will never recommend Rabbittv or Telebrand to my friends or associates I work with because of the shoddy customer service I encountered.

Business

Response:

Dear Revdex.com,Please accept my apology for any delay this may have caused. In order to resolve this, I have indicated what has transpired below on behalf of Telebrands.Order # [redacted] RECEIVED 7/14/2014RABBIT TV 3 YEAR X 2 $75.37RABBIT TV 3 YEAR X 2 $26.60Total $101.97We are sorry that the customer was not happy with their ordering experience.Since quality customer service is very important to us, I have issued a credit for $26.60 to the Visa ending in [redacted]. The credit will post in accordance with the bank/credit card policy. We thank you for your patience. Sincerely,Customer Service Specialist

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Review: I di in fact go to the Telebrand website and was going to place an order, but mid way through I found the website to be convoluted and confusing. I opened another web page and researched the product, which had gotten terrible reviews. I returned to the page and aborted the order process. I never submitted my order, nor did I ever consider purchasing 4 hoses. 10 days later I receive an email saying that my 4 hoses have been shipped to me. What? I never ordered these hoses. I contacted the company who will not refund my money until I send back the hoses, which I do not have. I will certainly send them back when they are received but should not have to pay any shipping costs either.Desired Settlement: I want to be credited for the erroneous amount billed to me and for them to change their website so that more people are not duped by their misleading and confusing tactics.

Review: For the best part of 6 months that I have had Magic Jack phone service the quality of has been poor to very poor. I contacted the company 3 times, the last of which was on March 2. My subscription had run out, I wasn't about to renew unless the service was fixed. The upshot of the e-chat was to pay up or leave. I advised them that I would have new service the next day, which I did. It has been 9 days now and they refuse to release the number to the new carrier. Their shoddy business practices have caused me to use cell phone minutes that I pay for by the minute and a trip to [redacted] to attend a meeting that had been canceled. The switch to Magic Jack took less than 2 hours that I wish I had back.Desired Settlement: I want them to release my number and start to act like a legitimate business.

Review: I saw an advertisement on tv on 2/19/14 and placed an order by internet for a product (buy 1 get a second for free less S&H) for 2 payments of $19.99. The S&H for the free product was to be $12.99 for a total cost of $52.97. A few hours later I decided I did not want the product after all and phoned the company to cancel my order. I talked with a representative and was given a cancellation request number. On 2/26/14 I received a shipment containing not 2 but 3 products and $72.96 had been charged to my account. The invoice stated that an additional $39.98 would be charged the following month for a total of $112.94. I called customer service and told them that I had cancelled the order and wanted them to return the order. I was told that it had shipped in the few hours prior to cancellation and was offered a $20.00 discount. If I wanted to return the product then I would have to pay the return charges which would cost significantly more than the $20.00 discount I was offered, so I kept the product. I was then told that my 2nd order should arrive soon. As I NEVER placed a 2nd order I questioned this and was told that a 2nd order had been processed under my husbands name for 3 products. I realized that the shipment I received was indeed this order and that the original order I placed was the one I was yet to receive. In addition, the order was for the deluxe version of the product. I had ordered the non-deluxe. This order was billed for $92.96 with a 2nd payment of $67.97 due in one month. I again called customer support and was told to simply refuse the shipment when it came. It would then be returned to the company and I would be credited the amount taken out of my account. The next day I again called customer support and spoke with a supervisor to try to understand the pricing of the product and why a 2nd order was placed under my husbands name. He became a little hostile and no resolution was made.Desired Settlement: I have 3 products now of which I only ordered 2. I would like the price to be adjusted to reflect my original order which should be $52.97. The extra product can be shipped back to the company at their expense or I will keep it for all the deceit and aggravation this has caused me.

Review: My * year old daughter wanted an automated bird for her birthdayWhen you order the bird they offer you a bird cage for an extra $I ordered both but only got the birdI notified the company multiple times and every time I get the same answerIt will come in 7-daysI originally ordered 8/11/Today is October 8th, and after * calls, still no bird cageYou get people (in India) that never answer your questions and just keep telling me to trust them it's on it's wayI believe I have been very patient and after being told today my new priority order will be here in 4-weeks I gave up!Desired Settlement: Replacement or refundMy daughter still wants the cageI'm just afraid I'll never get it at this point

Review: On TV Harricane spin mop advertise two for one price for two easy payments for $19.99 plus S & H. When call [redacted] all recording and very hard to get a live person to talk to. On 2/15/14 I order one and like tv add said will get two. The same day I get a charge from my account. I called and after two hours trying to get a live person I did. They said that the charge on my account was not from the order I place that morning but from 1/25/14. I did not make a order on 1/25/14 cause I did not go through with the order so should of not went through. I said I want to cancel. They said I have to cancel with [redacted]. I called [redacted] and they said the the company had to cancel because the way they set the order up that only they can cancel. They will not cancel. The advertisement on tv is wrong. They should be made to stand up to what they say on tv.Desired Settlement: I want my account credit back from 1/25/14 and also the order I place on 2/15/14 I want cancel because they will not stand behind their word. The advertisement said two for one price. Was on ch **. Two payments for 19.99 plus S & H.

Review: I did order their item from an ad I saw on tv. first the prices they have advertised on tv and online are incorrect. then I noticed the next day when I looked at my checking account that I have two charges from this company. I called the number listed on my account and was told that they couldnt find any account with my name on it, and that there is no way that there is money coming out of my account. I told them I was looking right at my account and I have $45.97 being drafted out and I didnt order that much. well they have no idea why that much is being taking out so I asked them to put it back in they told me that there is no way that can happen that I would have to wait awhile for them to see if they can even find my account. which means to me that I will never see that money. this company is a huge rip off and no one should order from themDesired Settlement: I would like my money mailed back to me over night sent is the only solution

Business

Response:

Dear Revdex.com, Please accept my apology for any delay this may have caused. In order to resolve this, I have indicated what has transpired below onbehalf of Telebrands.Order # [redacted] RECEIVED 08/13/2014 DUMP CAKES $27.98Credit ISSUED 8/20/2014 $27.98Order # [redacted] RECEIVED 08/13/2014 DUMP CAKES $17.99Credit ISSUED 09/05/2014 $17.99 We are sorry that the customer was not happy with their Dump Cake ordering experience. Themerchandise had already shipped out then the customer contacted us. Since quality customer service was very important to us credits were issued to their account. Our records show that we did issue a check in the amount of the credits indicated above. The customer’s credit card on file had expired so we could not apply thecredit to the account. The customer also disputed this with their credit card company on 09/09/2014 in the amount of $27.98. Oncea dispute has been filed, the credit card company reverses the charges and blocks further activity for this transaction. Therefore the customer has been reimbursed and no credit is due at this time.We thank you for your patience.Sincerely,Customer Service Specialist

Consumer

Response:

I am rejecting this response because: I still never got the check and the way I was treated wasnt good as I told the company I also never gotten the products so I dont know where they are getting that I received them. I still not satisfied with the way everything went down and still would like to be compensated.

Business

Response:

Since customer service is very important to us we will have a refund check sent for the one order #[redacted] for $17.99.Since the customer never received the first check we sent, please supply us with a SECURE current address where the customer willreceive this reimbursement and we can have another check sent for $17.99. The customer also disputed the other charge of $27.99 with their credit card company on 09/09/2014 in the amount of $27.98. Thecustomer received that credit when this was disputed. Order # [redacted] RECEIVED 08/13/2014 DUMP CAKES $27.98Credit ISSUED 8/20/2014 $27.98Check # [redacted] -Disputed 9/9/2014 = $27.98Order # [redacted] RECEIVED 08/13/2014 DUMP CAKES $17.99Credit ISSUED 09/05/2014 $17.99Check # [redacted] & reissued [redacted]Sincerely,Customer Service Specialist Cc [email protected]...

Review: I ordered the stonewave microwave cooker,which said buy one for 10.00&s/h(6.99)which comes to 16.99 and you could also get one more for just s/h 6.99,that should have came to23.98 for the two.when I got my credit card ststement I had been charged 56.99 icalled the company to find out why,I was told that it had been over 30 days and it was nothing that could be done,I called my credit card company and was told to try again to get someone that could help fix this with still no help,everyone I talked to said just about the same thing.I was also asked for a orde # which I never recieved and thier was no paper work in the box I got,nothing to say what was in the box or the price and when I told this to the people I spoke with they as much as said I was not telling the truth,they said it was no way anything went out with out a packing slip,I DIDNT GET ONE.and no order # over the phone.also they do not work like what is said in the recipe book,I tryed 3 things just the way they said inthe book,and got a mess each time,the poached eggs,the egg omelet,the loaded diced potato.this product works very badly.Desired Settlement: the return of the price I was over charged to my credit card

Review: I am filing a complaint on behalf of [redacted], age **, non-English speaking, and security guard on minimum wage. Three months ago, he saw an advertisement on TV about a light weight hose and was intrigued. Since he is old and can't lift a regular hose, he wanted one. In his own knowledge, he ordered a 20 foot hose for $20 but what he received was something else. He received multiple boxes of hose and was charged $267.66 by TSP Flexable Hose on his credit card. Since he figured that it was his fault, he decided that he would keep the hose and charge it to experience. The next month, he was billed for $59.95 by [redacted] and $24.95 by [redacted]. He doesn't remember ordering from those 2 companies but when he called his bank to file a complaint, he found out that those 2 companies came as a package with the hose he received. He was confused and had to ask for my help. We immediately filed a complaint with his credit card company and tried to cancel those memberships and return the hoses. The bank was able to credit him for the [redacted] but not for the [redacted] because they had sent a transcript of the call. I read the transcript and saw that it was underhanded and unethical. The questions were hidden on top of other questions that someone who doesn't speak English as their first language would be confused and be hoodwinked by it. When I asked [redacted] if he remembers the telemarketer asking him if he understood the "terms of use," he replied with "of course, I know how to use a hose" in my language. He also mentioned that the person he spoke to almost sounded mechanical and wouldn't let him speak. The way those companies sold him the product with hidden products on top of it sounds very disreputable and should be looked into by the Revdex.com.Desired Settlement: [redacted] would like to return all the hoses and be refunded in full for $267.66 by TSP Flexable Hose and be reimbursed for any return shipping label cost. He only ordered 1 $20 hose and he shouldn't have to pay return shipping label for TSP Flexable Hose's shipping or telemarketing mistake. He would also like to be refunded in full for 2 months unused subscription of $59.95/mo. by [redacted] who sold him the product without his knowledge or without proper explanation of the product.

Review: This item, Trusty Cane was order by phone, through an automated service, after seeing an ad for it on TV. Expedited shipping totaling $17 was paid in order to receive the item prior to my disabled father leaving the country so it could be used on his trip. The automated order line gives no information about the time it will take before the item is shipped out, so I assumed it would be the next business day or two, at the most. As his trip date approached and the item was not yet received, I tried to cancel the item. I was told it could not be cancelled because it takes 3-5 business days after the order to ship and it was now "ready to ship" so I should refuse delivery when it arrived. At that point, I would receive a full refund, including the $17 shipping charges. The item was left on my doorstep so it could not be refused at delivery. I called Tele Brand for the third time and went through numerous frustrating channels (put on hold several times, a refusal of my request to speak with a supervisor, hearing loads of customer service reps YELLING to each other in the background) until I was finally told that I could send it back and I would receive an additional credit of up to $10 for incurring additional shipping fees. I was given a fax number to send my shipping receipt and did so. Product return was received and I got an email stating a return to my [redacted] of only the cost of the item. I called Tele Brand again, finally spoke with a supervisor, "[redacted]" who informed me that despite what I was told by other phone reps ([redacted] and [redacted], I would not receive a refund for the expedited shipping costs but if I waited an additional 3-5 business days, I would get a $10 credit to my card for my needing to send it back. This company is unethical, disorganized, unprofessional, suspicious and does not adhere to its promises.Desired Settlement: I have already received an email stating that I will receive a refund of $33.13 in 3-5 business days. I am requesting a refund of $17 for the expedited shipping I paid since the automated ordering service did not explain the extended time it would take for the item to ship. I am also requesting a refund of $8.80 (the cost I incurred by having to ship back the item myself).

Business

Response:

Dear Revdex.com,Your correspondence was directed to me for handling. Please accept my apology for any delay this may have caused. In order to resolve this, I have indicated what has transpired below onbehalf of Telebrands.Order [redacted]Received 06/9/2014 Shipped 6/11/2014TRUSTY CAN BLCK MO BROWN BOX $29.99Processing and handling $7.99EXPEDITED SHIPPING $9.99Tax $3.14Total $51.11 We are very sorry that the customer was not happy with their ordering experience. Credit was issued on 7/2/2014 for the product less processing and handling for $33.13. We also sent a refund check [redacted] for $10 on 7/15/2014.Since quality customer service is very important to us we will reimburse the customer for the postage to return and the processing and handling charges fora total of $25.80. Thank you for your patience.Sincerely,Customer Care SpecialistTell us why here...