Telebrands

win cleaner does not work,more issues on computer,refusing to give refund to disabled senior..

Review: I purchased a pocket hose, used it for about 6 weeks and it ripped at the seams. I purchased a second one thinking that maybe I had done something wrong, and the second one exploded and ripped to shreds in 3 weeks. When I tried contacting the company I got someone in Southwest Asia. When I asked to speak to someone in the United States I was told that they were customer service and there was no number for the U.S. I paid 19.95 a piece for two hoses that tore up in little or no time, and I can't get anyone to talk to me, or anyone that I don't have to ask 15 thousand times what are they saying because their English is not good. I am so angry right now. I don't have a receipt for the hoses because you never expect to have to have one for hoses that are advertised as exceptional, and the hoses themselves, the pieces, are probably in the city dump by now.Desired Settlement: I would like to have my money refunded for both hoses or have the hoses replaced. I should have read all of the complaints about the hoses before I ever purchased them

Business

Response:

Dear Revdex.com, Your recent complaint has been directed to me for handling. Please accept my apology for any delay this has caused. In order to resolve this, I have indicated what has transpired below on behalf of Telebrands. We are very sorry that the customer had a bad experience with their Pocket Hose. We can assure you these do work. Our company takes all inquiries from our customers very seriously and we appreciate you taking the time to contact us. Feedback from our customers helps to ensure we are promoting a successful product. Since these were purchased through retail we will be happy to replace the 25 FT Pocket Hoses for the customer, order [redacted] please allow 2-4 weeks for delivery. Quality customer service is very important to us and we thank you for bringing this to our attention. Sincerely, Customer Service Specialist Tell us why here...

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I ordered a set of a product called grab bags.She liked them so I ordered a set for myself.Upon checking my bank account I noticed they charged me for my set and then another charge for 3 sets I never ordered.I called the company and they said the order was already shipped even though they told me 3 to 4 week to get them.They told me it would take 25 off my order to keep them but I explained I needed my money and not affored to buy 4 sets and the bills I just sent out would be bouncing and I had to have my money returned to me.They reacted as if they could do nothing for me at this time even though I reminded them I never ordered the 3 sets they were charging me for.I fully believe that companies do this to people hoping they are lax in checking their accounts to realize they were charged for things they never ordered.Believe me I know people that dont closely watch there accounts like they should and obviously companies know this too.Desired Settlement: If I have bounced checks because they took money from my account that was not authorized I want them to pay for them.And I want my money immediately. That way I won't have to worry about checks bouncing.

Business

Response:

Dear Revdex.com; Please accept my apology for any delay this may have caused. In order to resolve this, I have indicated what has transpired below onbehalf of Telebrands. Order # [redacted] Received 4/4/2015Grab Bags Set of 2 = $14.99Grab Bags Set of 2 X4 = $59.96GRAB BAG INSULATED AND 1 YEAR WARRANTY$14.99Total $89.94We are sorry that the customer was not happy with their ordering experience. I have indicated the offer details below:Offer Details:Customers ordering today will receive 2 Grab Bag for just $14.99 + FREES&H. As a special bonus, you'll also receive 1 Insulated Bag for Hot/Colditems, just pay separate $14.99 and your entire order will ship for FREE ($7.99S&H Savings!) That's 3 bags total, an incredible deal! There was a quantity of 4 indicated bringing the total to $89.94. Since quality customer service is very important to us I have issued a credit to the customer’s account for $89.94, this creditwill post accordingly to their bank/card policies. We thank you for bringing this to our attention. Sincerely,Customer Service Specialist Tell us why here...

Review: I made my order online on November 8, 2015 at 6:45pm at getstarshower.com. My order number is [redacted]. I have pursued contact by phone on December 2, 2015, December 3, 2015 and by email. When I called customer service at ###-###-#### the robotic message told me they were busy and to try tracking my order through the website called getorderstatus.com. I made four attempts using their automated methods. I received no response. This company has my credit/debit card information and I have not received the product I ordered over a month ago. I want my order cancelled and all information destroyed.Desired Settlement: I want my order cancelled and my credit/debit information destroyed.

Business

Response:

Dear Revdex.com,Please

accept my apology for any delay this may have caused. In order to resolve this, I have indicated what has transpired

below on behalf of Telebrands.We

are sorry that the customer was not happy with their ordering experience. The

customer’s order was placed on line on 11/18/2015 and they received a

preauthorization on a transaction # [redacted]. Unfortunately that order was never received and processed with customer

service. This order will not bill and ship to the customer. We do not have any credit card information on

file.Quality customer service is very important to us and

we thank you for your patience and for bringing this to our attention.Sincerely,Customer Service Specialist

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I ordered a spin mop from Hurricane Spin MOP from an ad on TV when I got the mop it was no where near what the mop on TV looked like I ordered this mop Feb 11 2014 it took a while to get it when I got it I called the company first about the delivery charge which didnt sound like what I heard on the ad .then I called to tell them this was not the mop on their ad I talked to a gentlemen and he said I must of gotten the wrong one and he would take care of it I even asked him what I should do with the other one I got he said oh keep it. I waited and did not get the new one ..So I called today and was told first they didnt have any of them out of stock then was told I did not order the deluxe one I told him there was no two mops shown only the one and that was the one I ordered which I guess was the deluxe one and he would not take the one I had because he said I had it to long .he said so sorry I cant do any thing for you....If I had a choice I would have gotten the one that I ordered but I didn't have to make a choice He also tried to tell me there was no record of my call .if there wasn't how did I get the gentlemen's name .On March 24 2014Desired Settlement: if unable to ship the right merchindise

Review: Purchased a 50-foot Pocket Hose Ultra which was defective. Burst upon initial use. Package states retailer is not liable; contact company. Product was 19.95 + tax.Desired Settlement: refund of total purchase price 19.95 +tax.

Business

Response:

Dear Revdex.com, Please accept my apology for any delay this may have caused. In order to resolve this,I have indicated what has transpired below on behalf of Telebrands. Our company takes all inquiries from our customers very seriously and we appreciate you taking the time to contact us. Feedbackfrom our customers helps to ensure we are promoting a successful product. Quality customer service is very important to us. Since this was purchased through retail we will be happy to replace the 25 footPocket Hoses for the customer. These are currently backorder but as soon as they come in, this will be shipped to the customer. We thank you for your patience and for bringing this to our attention.Sincerely,Customer Service Specialist Tell us why here...

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I ordered Grassology Grass Seed from Telebrands based on advertisement on TV. Grassology grass seed was planted on or about 5-2-14. The Grassology grass seed never sprouted. Contacted Grassology customer service 6-12-14; spoke with [redacted]. Ms. [redacted] said I would receive credit for $49.96 in 3-5days; credit reference [redacted]. Telebrands claim is that mdse was not returned - I can't dig up my whole lawn to return the Grassology seed.Per TELEBRANDS GRASSOLOGY seed insert the seed is guaranteed to grow. GRASSOLOGY GRASS SEED NEVER GREW!Desired Settlement: Credit issued to credit card to which it was charged.

Business

Response:

Dear Revdex.com, Please accept my apology for any delay this may have caused. In order to resolve this, I have indicated what has transpiredbelow on behalf of Telebrands.Order Number: [redacted] Billed $65.94 4/8/2014 We are very sorry that the customer was not happy with their Grassology. The customer has disputed this with their credit card company on 07/14/2014 in the amount of $65.94. Once a dispute has been filed, the creditcard company reverses the charges and blocks further activity for this transaction. Therefore the customer has been reimbursed and no credit is due.We thank you for your patience and for bringing this to our attention.Sincerely,Customer Service Specialist Tell us why here...

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: The seller advertise the spining mop on an informursial for $39.98 plus S&H . When you order one you get a second mop for free, just pay S&H of $12.99. I oreder one mop plus the free one. $39 .98 + $25.98 S&H =$65.96. When I got my mops we got 4 instead of 2. We liked the product so we kept all 4 mops. The company charged my credit card $193.92 The charge should have been $131.92 ($65.96X2=$131.96) They over charged me $61.00. When I called they offered me a $25.00 credit which I refused.Desired Settlement: I feel they should credit my credit card in the amount of $61.00. When they overcharge $61.00 and want to give me a credit of &25.00, I consider that an insult.

Review: Jan 3, 2014 I went online to consider ordering the dump cakes recipe book advertised on TV but decided not to. On Jan 13, 2014 I noticed a debit pending in my checking account for an order for the dump cakes book. I immediately called the number provided (###-###-####) and stated I never ordered the item and wanted the order canceled. I was assured that the order was canceled and I would see a refund within 24-48 hrs. I called back on Jan 16, 2014 when I received an email saying my order was in the process of shipping They informed me that the order was not canceled but it was in fact a request to cancel that could take 24 to 48 hrs to process. By that time the order was being prepared for shipment and it was too late to cancel. Delivery method was by way of FedEx (9[redacted]97[redacted]0) to the post office and USPS delivered to me (Smartpost). They told me I could refuse the item at the time of delivery.

The order was delivered on Jan 17, 2014 and the mailman didn't wait for me to refuse delivery so I returned it to the post office that same day. I again called Telebrands on Jan 24, 2014 to see if they had received it and when to expect my refund. They said they had not received the item and to check with my post office branch. I call the post office that day and they did not have the package and stated that they usually send them to FedEx the next day.

I have not seen a refund to my account as of today (Jan 31, 2014) and again called Telebrands. They stated they still have not received the product and will refund once they have. The associate told me to call back on Monday or Tuesday (Feb 3/4, 2014) if I do not see the refund in my account and I informed him I will continue to call every week until I receive it.Desired Settlement: I wish to get my refund asap. It has been 2 weeks since I refused delivery of the product and it was shipped from CA. How long does this take????

Consumer

Response:

I have received my refund from Telebrands

Review: I ordered from the automated customer service phone at night........2 mop heads were ordered in error. The mop head that comes with the mop and and 1 extra mop head was the order. Customer service instructed me to refuse package from usp, and I could reorder again. So much trouble trying to get money back, I did not order again. and stated money would be refunded to my debit card. This has been going on for approx a month and a half. Customer service will state money will be back in account 3-5 business days...money is not in acct......call back customer service will state 5-7 days money will be back in account.....money is not in account. This goes on and on and on with the run around each time. I hope the last information is true from corporate office. Rep stated my money will be in my account by Wednesday, surely Friday.Desired Settlement: Money, credited back to my debit card account

Consumer

Response:

all my money was refunded and I appreciated the representative for doing so. Customer service made me suffer in getting my money back after returning the merchandise. Thanks for the prompt service

Review: Over charge and spin mops. Can't get the order canceled

Order the spin mop thinking I was getting 3 for 52.99 looked my order up online and the total was 72.99. Called the Hurrican spin mop company and was told that it was the right price and it couldn't be fixed. Canceled the order Jan. 21. the cancel # is [redacted]. I have called 3 times and the order is still showing as pending. The order # is [redacted]. Thank you for your time, [redacted]Desired Settlement: Just want the order to be cancel before it is delived.

Review: I ordered star shower laser lights through this company for a total of $120 I have not received the products and am unable to get in contact with them it is a voice recording with no help which then hangs up. When I called numerous times I then noticed another charge of $120 I did not authorize and don't know why I was charged I am still unable to talk to anyone after more phone callsDesired Settlement: I would like a full refund on both transactions

Business

Response:

Dear Revdex.com,Please

accept my apology for any delay this may have caused. In order to resolve this, I have indicated what has transpired

below on behalf of Telebrands.Order

# [redacted] received 11/27/2015STAR

SHOWER $119.97Processing

and handling $4.99Total $124.97We

are sorry that the customer was not happy with their ordering experience. Our

records show only one order for the Star Shower for the total amount of the

order $124.97. This was shipped and

billed on 12/11/2015 with tracking [redacted]

The

customer may have seen a Pre-Authorization to their card first, but that is a

pending charge. Nothing is billed until

their order ships.This

is already on their way to them, if they no longer want the merchandise, simply

refuse delivery and credit will be issued in full for the amount billed $124.97

upon receipt of the return.Quality customer service is very important to us and

we thank you for your patience and for bringing this to our attention.Sincerely,Customer Service Specialist Tell us why here...

Review: Ordered item on 12/3/15, it was not indicated prior to submitting order when it will ship. After clicking submit, the email confirmation stated 4-6 weeks! Called the company 12/11/15, spoke with "[redacted]" to cancel my order. He tried taking $20 off my order if I kept the order. I declined, again asking to cancel my order. He assured me it would be cancelled. Today 12/14/15 I received an automated phone call staring my item is on back order and will ship when available. Very upset! Tried emailing, FB message, and again a phone call with no resolution.

Business

Response:

Dear Revdex.com,Please

accept my apology for any delay this may have caused. In order to resolve this, I have indicated what has transpired

below on behalf of Telebrands.Order

# [redacted] received 12-3-2015STAR

SHOWER RED/GREEN SET OF 3- $119.98PROCESSING

AND HANDLING $4.99Total $124.97ORDER

CANCELED 12/14/2015We

are sorry that the customer was not happy with their ordering experience. The

customer contacted us on 12/14/2015 and their order was canceled.Nothing

will ship or bill to their account. Quality customer service is very important to us and

we apologize for the delay.We thank you for bringing this to our attention.Sincerely,Customer Service Specialist Tell us why here...

Review: I ordered the Diamond z4 set at the advertized price of $20 plus shipping and handling. The website charged me the following: Your Order Number Is: [redacted] PLATNIUM PLATED DIAMOND Z RING - SIZE 7 1 $29.99 $29.996153B PLATNIUM DIAMOND Z BAND - SIZE 7 1 $19.98 $19.98Expedited Handling 1 $9.99 $9.99SubTotal $59.96Shipping & Handling $6.99Tax $.00Order Total $66.95I would like to still receive the rings as I ordered, but I want a partial refund of $40 because the site offered the ring at $20 and I was over charged. I have attempted to contact the business three times and have not heard back from them.Desired Settlement: I would still like to receive the ring, but I want a refund for the amount I was overcharged.

Review: I started to order a Star Shower online from this website. After I entered my information, including credit card, a message popped up that the light would be delivered 2 to 3 weeks after Christmas and asked if I wanted to add $10 to expedite delivery. I did not, but I also did not want to continue with the order, so I closed the web site. This site has no way to cancel the order. The customer service number hung up on me because they were too busy. The tracking site says my order can't be tracked. Yet I received an email that my order was placed. My credit card has not yet been charged.Desired Settlement: I would like to cancel my order if it was actually placed.

Business

Response:

Dear Revdex.com,Please

accept my apology for any delay this may have caused. In order to resolve this, I have indicated what has transpired

below on behalf of Telebrands.Unfortunately, due to the high demand we are

experiencing a backorder. We are sorry to hear the customer wishes to cancel their order.Order

# [redacted] received 12/4/2015STAR

SHOWER $39.98Processing

and handling $9.98Total $49.96Order

canceled 12/8/2015.Per

the customer request their order has been canceled, nothing has been billed to

their account. Quality customer service is very

important to us and we thank you for your patience and for bringing this to our

attention.Sincerely,Customer Service Specialist Tell us why here...

Review: Complaint (1)

I ordered a product on May 31. It supposed to take 24-48 hours to process and shipped within 3-6 weeks.

I am at week 4 without it even being processed. The only good thing is, that I have yet to be billed

Complaint (2)

I never use my phone number online, but did on this purchase. Shortly after I made this order, my phone number was spoofed and am getting all kinds off random calls telling me that I called them when I haven't.

See this link http://www.fcc.gov/guides/caller-id-and-spoofing for spoofing info.

I believe they have sold, or given away my number to another company.

My number is registered on the Do_Not-Call registry.Desired Settlement: If they have sold of my information, I want them to be held accountable for doing so!

Business

Response:

Dear Revdex.com, Please accept my apology for any delay this may have caused. In order to resolve this, I have indicated what has transpiredbelow on behalf of Telebrands.Order # [redacted] received 6/2/2014Royal Posture $19.99Processing and handling $6.99Total $26.98Canceled 8/11/2014 NOT BILLEDMr. & Mrs. [redacted] placed an order on 6/2/2014 for the Royal Posture back support. Unfortunately, these were on a backorder and could not be shipped inaccordance to the FTC guidelines. We notified the customer of this with the following delay cards:1st one sent - advising their order will ship within 30 days after the original promise of shipment.2nd delay notice - If the merchandise fails to ship within the extended 30 day time frame, the order is canceled by the FTC process and no charges are levied againstour customers’ credit cards used when purchasing the product.Mr. & Mrs. [redacted]’s order was canceled in this manner on 08/11/2014. Their [redacted] ending in [redacted] was never charged for the Royal Posture. Their request to have personal information removed has been honored by being placed on Telebrands DO NOT CONTACT list. We appreciate their concerns.Quality customer service is very important to us and we thank you for your patience and for bringing this to our attention.Sincerely,Customer Service Specialist Tell us why here...

Review: I placed an order online on 12/5 for items over $100.00. Website stated it would reply within 24 hours. At the time of order, there was no notation on the site that the product may not ship by Christmas; now there is. Over the past 4 days, I have made several attempts to call, only to be disconnected each time. I have since sent 5-6 emails with no reply. The funds have not been taken out yet from my bank account but I can not get a response regarding my cancellation.

Business

Response:

Dear Revdex.com,Please

accept my apology for any delay this may have caused. In order to resolve this, I have indicated what has transpired

below on behalf of Telebrands.Order

[redacted] received 12/06/2015STAR

SHOWER RED/GREEN - $39.99 X 2 = $79.99Processing

and Handling $19.99EXPEDITED

SHIPPING $9.99Total $109.95We

are sorry that the customer was not happy with their ordering experience. Unfortunately we never received a cancelation notice and this was shipped on

12/12/2015.If

the customer would like to refuse delivery on the shipment a full credit will

be issued upon receipt of the return. Quality customer service is very important to us and

we apologize for the delay.Thank you for your patience.Sincerely,Customer Service Specialist

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

And I did try to cancel by email and by phone and could not get a "live person" nor could I get a response until yesterday. I did get a tracking # yesterday, 12/15 and that is the first reply I received from them. As long as the product is on the way, that is fine, however, I think it's wrong that I am paying the expedited fee to ship within 3-4 days when that did not take place.At this point, I feel that some of the money should be reimbursed since the company did not hold up to their end of the transaction

Regards,

Review: On January 31, 2015, an error with the company's website resulted in a duplicate order, thus charging my debit card twice. As soon as I realized the error (02/09/2015), I contacted customer service but was informed that I would have to wait for both (separate) packages to arrive and refuse the second one. I was told both of the items had already shipped so it was too late for a refund at that time. Upon checking the status of my order on the website, I saw that only one of the packages had shipped. I called customer service back immediately (still on 02/09/2015) but was told that the information on the site was incorrect and that both packages had indeed shipped. The representative again told me I'd have to wait until they both arrived and refuse the one I did not want. On February 14, 2015 I took the unwanted package to the post office in [redacted], [redacted] and sent it back to the company. The associate at the post office advised me to write "refused" on the package and give it to her to put with the outgoing mail for that day. I called customer service on 02/23/2015 and again on 03/04/2015 to check the status of my refund. Both times I was told there was no way for them to know whether my refused package had arrived at their warehouse and I would just have to continue to wait for the money to be returned to my account. I find it extremely hard to believe that in 16 mailing days they have not yet received my refused package. I've now spoken to 4 different customer service representatives, none of whom were helpful or, in my opinion, polite.Desired Settlement: I just want my money back for the item that I returned to them unopened as instructed. I also think it would be a good idea for the company to train their employees to better handle these types of situations rather than just repeating the same sentences I've heard from all four representatives. In fact, all four conversations sounded exactly the same as if they were simply reading a teleprompter.

Business

Response:

Dear Revdex.com;Please accept my apology for any delay this may have caused. In order to resolve this, I have indicated what has transpired below onbehalf of Telebrands.Order #[redacted]Shipped 02/05/2015Pedegg = $19.99Processing & handling FREETotal $19.99Order #6[redacted] Shipped 02/10/2015 Pedegg = $19.99Processing & handling FREE Total $19.99We are very sorry that the customer was having a problem with their ordering experience andthe order was duplicated. We just received this back today. I have issued a credit for $19.99 to the MasterCard ending in 4583 today March 9, 2015. Depending on their financial institution, this credit should reflect on their nextbilling statement. We thank you for your patience.Quality customer service is very important to us and we thank you for bringing this to our attention.Sincerely,Customer Care Specialist

Review: I need your help! On October 29, 2014, I ordered 1 Instabulb AC Adapter from Telebrands and they charged an Expedited Handling fee of $9.99. The AC Adapter cost is $9.99 plus shipping and handling of $4.99 equals $14.98. They have the total of $24.97. I did not want the extra fee. It was charged to my credit card but it has not shown on my credit card statement. It was suppose to arrive within 3-6 weeks. I have not received it.

When I went to remove the Expedited Handling charge, I was unable to get a hold of the company to have them remove the extra charge. As of now, they have not charged the credit card.

They have an "F" with the Revdex.com. I am unable to contact Telebrands.

Here is a pasted copy of my order:

10/29/2014 Telebrands - InstaBulb

http://www.ibadapter.com/sale/purchase.jsp?action=Yes&offerLevel=ISUADAPT-3 1/1

Thank you for your order.

Your order is complete and will now be processed.

Please allow 3-6 weeks for delivery.

A summary of your order is below.

Quantity Description Price Extended Price

1 InstBulb AC Adapter $9.99 $9.99

Subtotal $9.99

Shipping and Handling $4.99

Expedited Handling $9.99

Total $24.97

Need to Contact Us? Click Here

In California and New Jersey, applicable sales tax may apply.

The Contact Us, click here does not work.

Thank you for your help in this matter.

From: [redacted]

Sent: Wednesday, November 26, 2014 11:10 PM

To: [email protected]

Subject: Complaint number [redacted]

I do not want the product and I do not want the credit card charged!

Thank you for you cooperation in this matter.

Sincerely

[redacted]Desired Settlement: I would like an explanation of charges, the reason for not telling the truth, and that no one else has to deal with this company.

Business

Response:

Dear Revdex.com;Please accept my apology for any delay this may have caused. In order to resolve this, I have indicated what has transpired below onbehalf of Telebrands.MS [redacted]’ order was not processed for shipping due to the Visa Card [redacted] (exp. date 10/14) not being authorized for the purchase. However, the following are the details of her order as placed:Order # 6189096 Received10/29/2014Inst Bulb AC Adapter $9.99Processing and handling $4.99Total $14.98 The customer was never billed for this so no credit is due. Quality customer service is very important to us and we thank you for your patience. Sincerely,Customer Service Specialist Tell us why here...

Business

Response:

Dear Revdex.com;Please accept my apology for any delay this may have caused. In order to resolve this, I have indicated what has transpired below onbehalf of Telebrands.MS [redacted]’ order was not processed for shipping due to the Visa Card [redacted] (exp. date 10/14) not being authorized for the purchase. However, the following are the details of her order as placed:Order # 6189096 Received10/29/2014Inst Bulb AC Adapter $9.99Processing and handling $4.99Total $14.98 The customer was never billed for this so no credit is due. Quality customer service is very important to us and we thank you for your patience. Sincerely,Customer Service Specialist Tell us why here...

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: Hi,

I ordered grassology on their website but did not realize the first order went through as it did not bring me to the last tab which is order confirmation. So I tried two more times, thinking I did something wrong, or their was some issue with my credit card. The only indication that the order went through was on May 9th when I received a shipping notice email. Immediately the company was called to cancel any other order that may have gone through. They assured my husband they were only sending one order of seed. One came, then another arrived yesterday. I just called to return it and they said I would have to pay for shipping. I am very upset that I will be out money when we were told all orders but one were cancelled. I am not a dumb person and have ordered many things online and in all of my other experiences, I have always had to confirm the order, and I always received an order confirmation number immediately after ordering. I think it is a scam they are running to trick people into ordering by accident. They said they would take back the seed and refund my $ if I pay for shipping. They kept trying to get me to keep the seed- first offering $5 off and then $10 off.Desired Settlement: I would like a full refund plus shipping.

Thanks for your time.

Consumer

Response:

I would like to let you know I am no longer requesting any from the company I filed a complaint against as I just mailed back the package today. I would still like to file a complaint about their poor service and misleading