Telebrands

Review: I ordered a Telly tank for my 5 year old on 3/14/14. It said back ordered allow 2 weeks for shipping. I called on 4/15 because still hadn't received. I was told it was shipping within 24-48 hrs. I still haven't received. Called today and was told it would be several more weeks. They took my credit card info for a product they don't have.Desired Settlement: I want the company to send my order ASAP

Review: I saw the TV advertisement for the Hurricane Spin Mop - 2 payments of $19.99 plus shipping fee of $12.99. The ad stated that you could get a second set, just pay $12.99 to cover shipping fee. The agent who took my call also stated the extra set would be $12.99 for shipping. I have seen this mop in stores (Bed, Bath and Beyond/Walmart) for $39.99, so I thought it was a good deal. I should have received 2 sets of the hurricane mop and the sticky buddy. I ordered the extra set. However, I only received one set of the spin mop and NOT sticky buddy. I called the company thinking maybe it was shipped separately. However, that was it. I explained to the representative on the phone about the TV ad, and she said I was mistaken - I know what I saw/heard. I have seen the commercial dozens of times. So, they LIED!!!!!!!!!!!!!! I asked to speak to a supervisor, and she tried to tell me she had addressed my issue. I again asked to speak with a supervisor; she was hesitate, but told me to hold the line. I held the line, but was disconnected after about 3 minutes. I called back and asked to speak with a supervisor. I explained to that representative that someone had already disconnected my call. The supervisor answered after a few minutes, and I explained the situation again. He told me I only order 1 set, but he would take another order for $19.99 and charge it to my credit card. I told him that I had seen the commercial dozens of time, and I know exactly what it states as well as what the agent who took my order said. We went back and forth for a few minutes, and I informed him that I would be contacting the Revdex.com. He then offered to give me a $10.00 refund on my card. I was reading some of the complaints, and it appears that they tried to convince you that you did NOT order what you ordered and then offer a $10.00 compensation for your inconvenience. The spin mop is sold in stores for $39.99; why would I pay shipping charges when I could buy 2 sets from the store for less?????Desired Settlement: Honor the advertisement!!!!!!!!!!!!!!

Business

Response:

Dear Revdex.com,Please accept my apology for any delay this may have caused. In order to resolve this, I have indicated what has transpired below on behalf of Telebrands.Order #[redacted] RECEIVED 08/04/2014Hurricane Spin Mop + Sticky Buddy $39.98Processing and handling $12.99Total $52.97CREDIT ISSUED 08/06/14 $10Stick Buddy replacement shipped 08/07/142-payment option selected: $32.98 billed 7/24/14; Credit card authorization was declined for the second payment of $19.99We are sorry that the customer was not happy with their ordering experience. I have indicated the offer details below:Today we 'll send you the Hurricane Spin Mop, complete with the super light alloy mop handle, super absorbent microfiber mop head and the specially designed washer/dryer bucket with centrifugal technology, along with the incredible Sticky Buddy, for just two easy payments of $19.99 plus $12.99 shipping and handling, conveniently added to your first payment. You'll also have the opportunity, as a special offer, to get a second Hurricane Spin Mop and another Sticky Buddy for a separate $19.99 fee. Remember, the Hurricane Spin Mop comes with a 10 YEAR GUARANTEE and, when you order today, we'll upgrade you to RUSH DELIVERY!Our records indicate that the second payment of $19.99 was declined and never billed, and a $10 credit was issued on 8/6/14. A replacement for the Sticky Buddy was sent on 8/7/14.Since quality customer service is very important to us, I have issued a credit of 22.98 for the remaining charges on the order. We thank you for your patience. Sincerely,Customer Service Specialist

Review: This item, Trusty Cane was order by phone, through an automated service, after seeing an ad for it on TV. Expedited shipping totaling $17 was paid in order to receive the item prior to my disabled father leaving the country so it could be used on his trip. The automated order line gives no information about the time it will take before the item is shipped out, so I assumed it would be the next business day or two, at the most. As his trip date approached and the item was not yet received, I tried to cancel the item. I was told it could not be cancelled because it takes 3-5 business days after the order to ship and it was now "ready to ship" so I should refuse delivery when it arrived. At that point, I would receive a full refund, including the $17 shipping charges. The item was left on my doorstep so it could not be refused at delivery. I called Tele Brand for the third time and went through numerous frustrating channels (put on hold several times, a refusal of my request to speak with a supervisor, hearing loads of customer service reps YELLING to each other in the background) until I was finally told that I could send it back and I would receive an additional credit of up to $10 for incurring additional shipping fees. I was given a fax number to send my shipping receipt and did so. Product return was received and I got an email stating a return to my [redacted] of only the cost of the item. I called Tele Brand again, finally spoke with a supervisor, "[redacted]" who informed me that despite what I was told by other phone reps ([redacted] and [redacted], I would not receive a refund for the expedited shipping costs but if I waited an additional 3-5 business days, I would get a $10 credit to my card for my needing to send it back. This company is unethical, disorganized, unprofessional, suspicious and does not adhere to its promises.Desired Settlement: I have already received an email stating that I will receive a refund of $33.13 in 3-5 business days. I am requesting a refund of $17 for the expedited shipping I paid since the automated ordering service did not explain the extended time it would take for the item to ship. I am also requesting a refund of $8.80 (the cost I incurred by having to ship back the item myself).

Business

Response:

Dear Revdex.com,Your correspondence was directed to me for handling. Please accept my apology for any delay this may have caused. In order to resolve this, I have indicated what has transpired below onbehalf of Telebrands.Order [redacted]Received 06/9/2014 Shipped 6/11/2014TRUSTY CAN BLCK MO BROWN BOX $29.99Processing and handling $7.99EXPEDITED SHIPPING $9.99Tax $3.14Total $51.11 We are very sorry that the customer was not happy with their ordering experience. Credit was issued on 7/2/2014 for the product less processing and handling for $33.13. We also sent a refund check [redacted] for $10 on 7/15/2014.Since quality customer service is very important to us we will reimburse the customer for the postage to return and the processing and handling charges fora total of $25.80. Thank you for your patience.Sincerely,Customer Care SpecialistTell us why here...

Review: I did order their item from an ad I saw on tv. first the prices they have advertised on tv and online are incorrect. then I noticed the next day when I looked at my checking account that I have two charges from this company. I called the number listed on my account and was told that they couldnt find any account with my name on it, and that there is no way that there is money coming out of my account. I told them I was looking right at my account and I have $45.97 being drafted out and I didnt order that much. well they have no idea why that much is being taking out so I asked them to put it back in they told me that there is no way that can happen that I would have to wait awhile for them to see if they can even find my account. which means to me that I will never see that money. this company is a huge rip off and no one should order from themDesired Settlement: I would like my money mailed back to me over night sent is the only solution

Business

Response:

Dear Revdex.com, Please accept my apology for any delay this may have caused. In order to resolve this, I have indicated what has transpired below onbehalf of Telebrands.Order # [redacted] RECEIVED 08/13/2014 DUMP CAKES $27.98Credit ISSUED 8/20/2014 $27.98Order # [redacted] RECEIVED 08/13/2014 DUMP CAKES $17.99Credit ISSUED 09/05/2014 $17.99 We are sorry that the customer was not happy with their Dump Cake ordering experience. Themerchandise had already shipped out then the customer contacted us. Since quality customer service was very important to us credits were issued to their account. Our records show that we did issue a check in the amount of the credits indicated above. The customer’s credit card on file had expired so we could not apply thecredit to the account. The customer also disputed this with their credit card company on 09/09/2014 in the amount of $27.98. Oncea dispute has been filed, the credit card company reverses the charges and blocks further activity for this transaction. Therefore the customer has been reimbursed and no credit is due at this time.We thank you for your patience.Sincerely,Customer Service Specialist

Consumer

Response:

I am rejecting this response because: I still never got the check and the way I was treated wasnt good as I told the company I also never gotten the products so I dont know where they are getting that I received them. I still not satisfied with the way everything went down and still would like to be compensated.

Business

Response:

Since customer service is very important to us we will have a refund check sent for the one order #[redacted] for $17.99.Since the customer never received the first check we sent, please supply us with a SECURE current address where the customer willreceive this reimbursement and we can have another check sent for $17.99. The customer also disputed the other charge of $27.99 with their credit card company on 09/09/2014 in the amount of $27.98. Thecustomer received that credit when this was disputed. Order # [redacted] RECEIVED 08/13/2014 DUMP CAKES $27.98Credit ISSUED 8/20/2014 $27.98Check # [redacted] -Disputed 9/9/2014 = $27.98Order # [redacted] RECEIVED 08/13/2014 DUMP CAKES $17.99Credit ISSUED 09/05/2014 $17.99Check # [redacted] & reissued [redacted]Sincerely,Customer Service Specialist Cc [email protected]...

Review: Please email me...

95% of my complaint can be understood by reading their customer service arguing their own documentation via our email contact...

They only recently (because I told them I was contacting you) changed the amount I owe/payments due to show that I owe them money....

It was ZERO on both counts until the 17th...

I have even received my freeshipping.com rebate check!

I don't know about you, but where I'm from, you don't get a rebate, unless there is proof of payment....

Another thing you'll see if you allow me to forward our email conversation, is that not only did they stop responding to me, they also prevented their computers from sending automated responses.Desired Settlement: What I WANT:

my ORDER, with shipping tracking information.

What I will ACCEPT:

A FULL refund

What I REQUIRE:

Lowered Revdex.com rating, (want to prevent others from my {& at LEAST one other customer) experiences with them.

AND apology on ALL my social networks (for the same reason)

Facebook

Instagram

Twitter

Pinterest

Foursquare

Business

Response:

Dear Revdex.com,In order to resolve this, I have indicated what we need below on behalf of TELEBRANDS. We are sorry to the customer was not happy with their orderingexperience. We are sorry that the customer was not happy with their ordering experience. Order # [redacted] received on 7/3/2015Colorama + Pocket + Pencils $12.99Coloring Kit $ 12.99Colorama set of 2 $10.00Processing and handling $9.98Total $45.96Unfortunately, we experienced a backorder on the Colorama. When this was ready to ship Ms Larsen’s order was not processed for shipping due to the Visa Card [redacted] (exp. date 09/16) not being authorized for thepurchase. Without authorization the order cannot be shipped. Nothing was billed or shipped to her account.If Ms [redacted] would like to reactivate the order, please contact out Customer Satisfaction Unit for any additional questions or concerns at ###-###-####.Monday-Friday 9AM-5PM EST. Quality customer service is very important to us and we thank you for bringing this to our attention.Thank you for your patience. Sincerely, Customer ServiceSpecialist Tell us why here...

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Kind of funny they didn't mention to you that they shipped it Fed Ex, with tracking information....

Review: On Dec 6, 2013, I ordered 1 set of Perfect Polly Pets on line at http://perfectpollypet.com. The set contained 2 Pets. According to both the on line Order Confirmation and the Confirmation email sent to me a few minutes after purchase, the first Pet cost $10.00; the second Pet cost $6.99; the total shipping was $6.99; and the total Sales Tax (7%) was $1.19. The Order Total, as listed In both the on line Order Confirmation and the Confirmation email, was $25.17.

The amount charged to my credit card was $25.66. In addition, a second set of Perfect Polly Pets, which I did not order, was sent to me and my credit card was charged $25.66 for that set also. When I called the company, they did not address the overcharge for the first set. They tried to tell me that I had ordered the second set. When I insisted that I had not and had, in fact, only received one (1) on line Order Confirmation and one (1) Confirmation email, I was told that I could return the second set, but I would have to pay the return postage.Desired Settlement: I wish three (3) things:

1. A credit to my [redacted] Credit Card in the amount of $0.49 for the overcharge on the ordered item;

2. A credit to my [redacted] Credit Card in the amount of $25.66 for the charge for the unordered item; and

3. A postage prepaid return label so that I can return the unordered item.

Review: I ordered the special deal of two Hurricane Spin Mops and free shipping from a televised commercial (As Seen on TV) the offer also appears on the web site. I was prompted through automated help only. I gave my debit card number and the automated order totally was wrong. It said I ordered only one mop and charged me shipping. I could not get out of the call, nor could I get a live person. I went to the computer and there is no way to fix the problem. The customer Cr keeps looping the same message.So I called the NEW order number and prompted nothing until I got a live person. His name was given as [redacted]. He said it was too soon to see the order in the computer, Call back tomorrow or I could wait until the mop arrived and send it back, or cancel. Since the order was wrong I chose to cancel. He gave me a cancelation number of [redacted]...which is my phone number. That was 3 weeks ago. As of yesterday, my checking account was debited. I have received nothing. The bank said I have to have proof of the transaction or product return information in order to protest the transaction. The Telebrands affiliation to As Seen on TV is a major scam.I was charged for a product I did not receive with no way of communicating with anyone.Desired Settlement: I would like someone to get in touch with this outfit and give my money back through a legal bank transaction. They debited my account so somehow, someone is responsible. I would like a live person to call me and follow up on this complaint.Thank you

Review: At the original purchase of the merchandise, the bill was 102.92. full payment. When items were received, the dust mops were not included and a charge of 19.99 was added to bill. When I called to correct the charges, the person stated that I had put it on a two payment option. The original bill..[redacted]..was not for a two payment option. I am being scammed for another 19.99 that was not in the original purchase. The representative of the call hung up on me as wellDesired Settlement: A letter stating that I will not be billed for the 19.99 extra charge

Review: I heard about grass ology and went to there web site looked like a good deal until I realized how much it was going to cost so I went to [redacted] found the same product cheaper and ordered threw there site, a few days later I was looking at my credit card statement and saw grass ology charged me $47.96. I called to inquire about the charge and all I wanted was to be refunded and get them to pay my return shipping because I never purchased the product. the only consultation they offered was a $10 credit and I keep the grass seed. I then requested to speak to a supervisor at witch point I was told I will get the same answer making me just a little more furious I talk to the supervisor he offered me a $5.00 credit and then offered the $10.00 credit but again no return shipping label I'm out almost $50.00 that I did not authorize them to take I cant pay return shipping until the 1st and then wait another 3-5 days after they receive it to credit it to my account over all this has been a very stressful event and don't agree with there business practices and don't want other people to get scammed like I did.Desired Settlement: I feel like I should get a full refund along with the cost to ship this stuff back I don't no the cost to ship it back yet but im guessing it will not be cheap based of the weight of the package.

Review: On 2-19-2014, I order a BOGO Hurricane Spin Mop, 39.99 + shipping and handling, a total of $52.99

A few minutes later I received a call back from The Spin Mop company wanting to verify my [redacted] card #, I told them I had just given it to them but he was just verifying my order number, so I gave it to him. He then proceeded to offer me an extra aggitator for the bucket, at an additional $10.00 charge.

Then he proceeded to offer alot of other SPECIALS to try for 30 days free, then you could cancel.

I agreed to a couple, saying I would cancel, he said OK. I just wanted to get the 2 mops.

On 3-6-14 I received 2 Spin Mops, The next day, 3-7-14, I received 3 more mops. I tried to call on the 3-7-14, I was on hold for 20 minutes. The next day, 3-8-14, I tried 2 more times, 1 time I waited for 10 mimutes, the next time I couldn't get an answer.

On Mon, 3-10-14, I tried to get them again, I was on hold for 10 minutes.

I then called [redacted] card and explained to them about getting the total of 5 Spin Mops. I did open the other packages to see if may they were extra parts for the my other 2 mops,but no, just 3 more mops.

[redacted] was able to get through to a person at the Spin Mop Company, They said that I had ordered, but it was a mistake, I DID NOT. They said to send them back and they would credit my account, but they WOULDN'T PAY the POSTAGE, I wanted them to issue a return postage certificate, but they would not, they said I opened the Boxes.

On 3-12-14, I sent them back, I had to pay $64.44 in return postage. I did send them certified as a safety factor for me.

On 4-7-14 I talked to [redacted] Card about my refund from them. The refunds have shown up, but balances due on 1 bill it is $19.99, the other is $29.99.The bills read as for an additional mop, not, the charges are really for thr Free rewards, & magazine offers $24.99 is Free rewards, the extra $5.00 On bill I don't know.Desired Settlement: I would simply like them to pay the return postage of $64.44.

Business

Response:

6/4/2014

Revdex.com NJ CASE #[redacted]

TB #[redacted] (phone order)

#[redacted] (Internet order)

#[redacted] (Internet order)

Ms. [redacted] has two (2) Internet orders and a phone order for Telebrands’ Hurricane Spin Mop product.

After review of Ms. [redacted]’s correspondence with your office and her request for $64.44 return postage reimbursement, we are pleased to inform you a refund check in that amount will be sent via regular USPS mail in 7-10 business days to reimburse our customer for the return postage incurrred when merchandise returned to our Van Nuys, CA facility.

I trust this is the information you require. If further assistance is needed, please contact me or my associate, [redacted], at [redacted] Monday thru Friday between the hours of 9:00 AM - 5:00 PM EST.

Sincerely,

6/4/2014

Revdex.com NJ CASE #[redacted]

TB #[redacted] (phone order)

#[redacted] (Internet order)

#[redacted] (Internet order)

Ms. [redacted] has two (2) Internet orders and a phone order for Telebrands’ Hurricane Spin Mop product.

After review of Ms. [redacted]’s correspondence with your office and her request for $64.44 return postage reimbursement, we are pleased to inform you a refund check in that amount will be sent via regular USPS mail in 7-10 business days to reimburse our customer for the return postage incurrred when merchandise returned to our Van Nuys, CA facility.

I trust this is the information you require. If further assistance is needed, please contact me or my associate, [redacted], at [redacted] Monday thru Friday between the hours of 9:00 AM - 5:00 PM EST.

Sincerely,

Review: Call daily to say they need my credit card # as it expired so they can complete my order.

Every day someone from grabbag.com calls from the # of ###-###-#### to say they need my credit card number to complete my order. which I don't want any more.

I emailed the company a few weeks ago and they continue to call anyway. Apparently they don't get their emails? To contact my cell EVERY DAY is ridiculous!

Now I would never order from their company due to their customer service or lack of. It is always a man from India who calls.Desired Settlement: For them to remove my number from their database and to NOT EVER CALL ME AGAIN.

Business

Response:

Dear Revdex.com;Please accept my apology for any delay this may have caused. In order to resolve this, I have indicated what has transpired below onbehalf of Telebrands.Order # [redacted] Received 1/17/2015Grab Bags Set of 2 = $14.99Card Denied sale We are sorry that the customer was not happy with us reaching out to them to let them know that their order was not being processed.We have removed them from our call list. Please allow 7-10 business days from the date of this response for this action tobecome 100% effective. Quality customer service is very important to us and we thank you for bringing this to our attention. Sincerely,Customer Service Specialist Tell us why here...

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Review: I ordered a Natural Solutions to things that bug you book. Received the book ok and was charged for the book. Not a problem. A week later I receive a second book with a note that they were out of the softback book and shipped the hard back book instead. Naturally I believed it was an error and tried contacting the company tonight. Here is the problem, we considered ordering the book last year and cancelled at the last minute after providing a credit card. They took the funds but refunded the full price last year when we cancelled. This year when I order the book, gave them a different credit card. They debited my account and I received the first book. When I received the second book, I checked my bank and they debited the card from last year. Now they won't refund the money for shipping and handling stating I ordered the second book. I believe this is their error due to the shortage of soft back books.Desired Settlement: Refund including the shipping and handling on the second book.

Review: T.V. commercial offered two spin mops and two Sticky Buddies for the price of $39.98 "if we would call now"

Once the two mops were received, billed for 39.98 + s/h of $12.99 + 19.99 extra for the second mop

The second mop leaks

Only one sticky buddy sent

I can live with only one sticky buddy... However, I want the T.V. offered honored (the 19.99 for the second mop removed as a bill remaining to be paid), and I want a second mop that doesn't leak.Desired Settlement: I want a complete refund of what I've paid so far (52.97 credit card + the billing still remaining of $19.99 removed) OR

I want a replacement for the second mop that leaks + a removal of the extra billing of $19.99 that they are still expecting me to pay. I also want any record of my credit card removed from their records.

Review: February 11, 2014 I ordered two mops or $40.00. I then received four of them and they charged me more than $19.99 each. They called me a week later and wanted my credit card number again. I told her that if she couldn't handle a simple order I didn't want them and didn't give her the number. I cancelled the order. I called them and they insisted that I ordered four. They charged me $39.99 for three and then $19.99 for the 4th one.Desired Settlement: I had to pay $116.08 to ship all these products back. They gave me credit for the mops and charged me shipping for all of them.

Review: I ordered a Pocket Hose on 7/30/14. I again called Pocket Hose to cancel Pocket Hose 7/30/14 after talking with my daughter. The man assured me it would be cancelled and gave me the cancellation number of [redacted]. It sat on my checking account as a pending transaction from order date to 8/7/2014 when they sent the charge through. I called and tried to make sense of what happened. I found their explanation crazy. They first wanted me to accept the Hose with a $5.00 discount. I talked to a Supervisor named Arthur who then offered me a $10.00 discount. They have shipped the Hose and now expect me to return the item and return it at my own expense (My FED X person always leaves the package after the ringing the door bell. He doesn't wait around for me to answer the door.) although they said they would return the cost of return shipment. Please understand that I think this must be a common practice with them hoping the customer will just say okay and keep the Hose accept the Discount of $5. or $10. They have had my money (deducted at time of order by my bank even though marked pending) and will still have my money for at least two to three more weeks. I have not even received the Hose at this point, it is on its way according to Arthur. I work with computers and know that they should beable to check my order and cancel it before it is shipped therefore refunding my money. HELP Don't let anyone else go through this mess.Desired Settlement: I expect my money returned along with return shipping costs. I expect them to explain to customers at time of purchase that they will have a possible month wait if item is cancelled before returning their money. I expect them to stop the practice of a discount to keep their hose. I want them to understand how madding and frastrating it can be for their type of practice. I don't want anyone else to go through this madness.

Business

Response:

Dear Revdex.com, Please accept my apology for any delay this may have caused. In order to resolve this, I have indicated what has transpired below on behalf of Telebrands.We are sorry that the customer was not happy with their Pocket Hose ordering experience. Our company takes all inquiries from our customers very seriously and we appreciate you taking the time to contact us.Feedback from our customers helps to ensure we are promoting a successful product. Our records show that the customer was issued a full credit of $27.98 on 08/26/14. Therefore the customer has been reimbursed and no credit is due at this time. Quality customer service is very important to us and we thank you for your patience.Sincerely,Customer Service Specialist

Review: I placed on order online for Star Showers-set of 3 red/green plus extra long stakes $119.98 and star shower wireless remote set of 2 for $29.98 plus $4.99 ship on 11/30 and was given order number #[redacted] and a billed amount of $154.95. I immediately received a call from [redacted]. She called she said to make sure my order went through. I asked her name which she said was Angel, and her company which she said was Telebrands. I said I did not have a ship date. She said to call [redacted] that was the customer service number. I then called my credit card co. through UBS & talked with Lavey to see if any complaints had been registered against this company. She tried the phone number she had on line, we waited 5 minutes & talked with Richmond. He wanted to verify everything on my order. It was as if he did not really have the order. When asked when it would ship he said 2-3 business days. He then disconnected us. UBS said I could only file complaint after charge was no longer pending which it still is. A few days later I went on line to check status or my above order # . Then I had a different order # [redacted] & still no ship date. When I went on line today the order now carries today's date 12/6. I have tried to call both above numbers since and have yet to get an answer. I then sent an email on I think 12/3 and got a response on 12/4 at 4:25 pm saying I should expect a response in 24-48 hours. I tried calling the above 813 number this morning at about 8 am. They have a totally different recording today. It says they are active order processing 9 a-9 p M-S To check status of order call [redacted] M-F 9a-4p Eastern time or checking status go to www.becactivebrace.com. That is another made for TV item. If Telebrands is not behind this, then someone is using their company name for this scam. Star Shower continues to advertise on TV, and the stores that I have contacted locally Target, Walmart, & Sears get a few each day.Desired Settlement: I want to receive the product I ordered in a timely manner this week. Whatever part of this is a scam, I would like to see those active prosecuted and run out of business. If there is no more product, then I would like to see the advertising on TV and in print stopped.

Business

Response:

Dear Revdex.com,Please

accept my apology for any delay this may have caused. In order to resolve this, I have indicated what has transpired

below on behalf of Telebrands.Order

# [redacted] received 11/30/2015STAR

SHOWER REMOTE SET OF 2 $29.98STAR

SHOWER RED/GREEN SET OF 3 119.98Processing

and handling $4.99Total $154.95We

are sorry that the customer was not happy with their ordering experience. This

order is in the process of shipping to the customer today 12/8/2015. Since quality customer service is very

important to us I have issued a credit for $10 to the customer’s account for

her patience. We thank you for your

patience and for bringing this to our attention.Sincerely,Customer Service Specialist Tell us why here...

Consumer

Response:

Review: [redacted]

I am rejecting this response because:I was given multiple dates for when to expect the product but on 12/15 I was told by end of day 12/18. Then on 12/17, delivery was changed to end of day 12/19. It did arrive today 12/19. When I first ordered the product, I suspected there might be fraud since immediately after placing the order, I got a call wanting to confirm my billing credit card which I refused to do. As I indicated to you in my original report, I called my credit card company to say I suspected fraud. Yesterday 12/18, I had a charge to my credit card from a company Procura I do not do business with. I called my credit card company who said it is a business selling groceries in Guatelama. My credit card has a chip. Star Shower is the only purchase I made on the internet this holiday season. My credit card company cancelled my credit card today and is in the process of issuing me a new one. I would like Telebrands to look at what their processing is on credit cards to make sure customer information is secure. I feel like mine was compromised perhaps through their ordering process.

Regards,

Review: Re: StarShower. I ordered online on Dec. 7th, 2015, unaware that the delivery time would be over a month later, Jan 18th 2016. They should have stipulated that on their website, yet they still continue to air their commercials on TV. (including an option for Rush Delivery) I called this number [redacted] and it automatically told me when my order was to ship, they have no call center, just a recording based on the phone number you called them on. This is unacceptable. So, I called the number that was on the commercial and again, there was no person to speak with, just an announcement that they would not be able to ship for Christmas Delivery, yet that is what they are advertising with these lights. If I had known that the delivery time was going to be over a month away, I wouldn't have ordered. Why are they still advertising on TV if they can not fulfill any of the orders? That is not fair, and I think they should be told so and their commericals be pulled off the air.Desired Settlement: I bought your product for delivery asap, reasonably 7-10 day delivery, not over a month later. And even though you are not going to bill my cc until after it ships, you should have a call center set up for those who want to cancel their orders. Shame on you, you are falsely advertising your product.

Business

Response:

Dear Revdex.com,Please

accept my apology for any delay this may have caused. In order to resolve this, I have indicated what has transpired

below on behalf of Telebrands.Order

# [redacted] received 12/7/2015STAR

SHOWER RED/GREEN - $39.99 X 2 = $79.98EXPEDITED

SHIPPING $9.99Total $99.96We

are sorry that the customer was not happy with their ordering experience. This

order was shipped on 12/15/2015 and FEDEX Tracking [redacted],

tracking is in process and updates daily.Since

quality customer service is very

important to us I have issued a credited for the shipping costs (expedited and

regular) this credit of $19.98 will reflect on their next billing statement.We apologize for the delay and thank you for your

patience.Sincerely,Customer Service Specialist Tell us why here...

Review: I had called from television ad, then I called the phone number. Struggled to place the order. Then gave my credit card info. 2 months passed nothing happened. I called again said it was on back order. 2 more months passed they sent me a card in the mail.The card said product is on back order will ship within 30 days. It never arrived I called today Jan. 9th the cust. rep said the order had been cancelled. Terrible terrible business, wasting people's time. The reps sounded like they were from India?Desired Settlement: An apology some consolation the product ordered at no cost to me.

Business

Response:

Dear Revdex.com, Please accept my apology for any delay this may have caused. In order to resolve this, I have indicated what has transpired below on behalf of Telebrands. Order # [redacted] received 11/04/2015 Z BAND Canceled 1-9-2016 We are sorry that the customer was not happy with the cancelation of their order. Unfortunately, we are unable to fulfill his order at this time. The order has been canceled and no charges are levied against our customers’ credit cards used when purchasing the product. Quality customer service is very important to us and we thank you for your patience and for bringing this to our attention. Sincerely, Customer Service Specialist Tell us why here...

I purchased two star showers and paid extra to ship 3 to 5 business days and has been several days still has not been shipped can not talk to anyone by phone nor gotten any response bad business!!!

Review: On 9 Jan 2014, I placed an order for what should have been 2 hurricane spin mops. When I looked at the receipt after the order was processed I noticed that I was charged for 3 hurricane mops. I immediately called the company at [redacted] to request cancellation of the order. I was told that they can not find the order number and to call back in 24-48 hours. When I checked their system www.getorderstatus.com on the next day, the order number had changed as well as the amount of the product from $100.84 to $120.93. Again I was told that they can not find the order, but I could see the order information online. I informed the customer service representative again that I wanted to cancel the order, but they said they couldn't do anything because it was not visible to them in their system, but they were noting my account that I wanted to cancel the order and forwarding that to the billing department. I continued to call back and request that the order be cancelled until 13 Jan. I was offered discounts in place of the cancellation. I refused and requested cancellation again. I received a cancellation request # of [redacted] and was told that this would be forwarded to their billing department. I called back again to verify that the order had been cancelled and to verify my refund. I was then told that they could not cancel the order and it was at the shipping facility to be shipped and could not provide me a tracking number but that the order was being shipped by [redacted]. The product left the warehouse on 14 Jan and they still did not have a tracking number on 15 Jan. They also said that they could not refund my money to me until they received the product back in their warehouse which could take upwards of 2-3 weeks. I am very disappointed with this company and the service that I have received. I consistently called them for 6 consecutive days to cancel this order and it was still processed, and shipped while my credit card was charged.Desired Settlement: I want immediate refund. I have no desire to ever use a product from this company due to the poor customer service that I received.