Telebrands

Review: On 9 Jan 2014, I placed an order for what should have been 2 hurricane spin mops. When I looked at the receipt after the order was processed I noticed that I was charged for 3 hurricane mops. I immediately called the company at [redacted] to request cancellation of the order. I was told that they can not find the order number and to call back in 24-48 hours. When I checked their system www.getorderstatus.com on the next day, the order number had changed as well as the amount of the product from $100.84 to $120.93. Again I was told that they can not find the order, but I could see the order information online. I informed the customer service representative again that I wanted to cancel the order, but they said they couldn't do anything because it was not visible to them in their system, but they were noting my account that I wanted to cancel the order and forwarding that to the billing department. I continued to call back and request that the order be cancelled until 13 Jan. I was offered discounts in place of the cancellation. I refused and requested cancellation again. I received a cancellation request # of [redacted] and was told that this would be forwarded to their billing department. I called back again to verify that the order had been cancelled and to verify my refund. I was then told that they could not cancel the order and it was at the shipping facility to be shipped and could not provide me a tracking number but that the order was being shipped by [redacted]. The product left the warehouse on 14 Jan and they still did not have a tracking number on 15 Jan. They also said that they could not refund my money to me until they received the product back in their warehouse which could take upwards of 2-3 weeks. I am very disappointed with this company and the service that I have received. I consistently called them for 6 consecutive days to cancel this order and it was still processed, and shipped while my credit card was charged.Desired Settlement: I want immediate refund. I have no desire to ever use a product from this company due to the poor customer service that I received.

Review: I originally ordered the colorama books and pens on line.I realized when they sent me a confirmation of my order, that the shipping/billing address was incomplete. I emailed them a reply to fix the problem. Then I had my husband call the 800 number and get the address fixed. The customer service man could hardly speak English and kept asking to repeat the information over and over. He was asked to send a confirmation of the fixed address. Two days later the email did not come and the link to check the statis of the order did not work either. I emailed them 3 more times and still no response to the incomplete address problem being fixed. I finally called today and told them to cancel the order. At first, the girl said my order was for something else, not the coloring books. She had great difficulty speaking and understanding English as well. It took 4-5 times of spelling out the email address to her to finally get it right so she could send an email confirmation of the cancelation. That was an hour ago, and no cancelation email has come through yet.

I may have to pay the bank the 35.00 cancel transaction fee to get rid of these people. better to have the bank have it than this company that can not seem to hire quality people to represent the company.Desired Settlement: a confirmation of cancelation.

Business

Response:

Dear Revdex.com,In order to resolve this, I have indicated what we need below on behalf of TELEBRANDS. We are sorry to the customer was not happy with their orderingexperience. We are sorry that the customer was not happy with their ordering experience.Order# [redacted] received on 8/3/2015Canceledon 8/11/2015The order was incomplete and missing the address. The order was canceled and nothing was billed to the Visa ending in [redacted] Quality customer service is very important to us and we thank you for bringing this to our attention. Thank you for your patience. Sincerely, Customer ServiceSpecialist

Review: Offer enclosed in box with a new Hurricane Spin Mop purchased 9-13-2014 from Bed,Bath and Beyond.Offer for 2 Hurricane Mop Heads enclosed in Hurricane Mop new purchase on 9-14-2014. Send $6.99 for 2 replacement heads. Have copy of my cancelled check dated 1-9-15 and deposited in their account on 1-29-15. Wrote them on 2-27-15 with no reply. Talked to Bed,Bath and Beyond where I made the purchase but they said they could not help me because the offer was enclosed in box when purchased.Love the mop and can purchase new Spin Mop Heads at retail stores but wondering if this was fraud!Desired Settlement: Wanted Revdex.com to be aware if received other complaints. I guess I either want my $6.99 refunded or 2 new mop heads.

Business

Response:

Dear Revdex.com, On behalf of TELEBRANDS, unfortunately, I could not locate anything on our files for this customer with the information provided and I was unsuccessful in reaching the customer byphone. I will be happy to assist the customer but need more information:1. Is there another address this was being shipped to?2. Can you please supply a copy of the canceled check so we can try to locate an order. Please contact our Customer Satisfaction Unit for any additional questions or concerns at ###-###-####. Monday-Friday 9AM-5PM EST.Quality customer service is very important to us and apologizes for anydelay this has caused. Sincerely,Customer Service SpecialistTell us why here...

Review: I saw an ad on television for a brass pocket hose for $19.99 plus shipping and handling and this was for a 25 foot hose. At that point was not interested but became interested when they said " but wait a minute there is still more, you will also receive a high pressure Mighty Blaster" so call now. I called the 800 number and listened to the recording for a 25 foot hose plus shipping but heard nothing about the hose. I stayed online and spoke with a representative and asked about the Mighty Blaster and she asked, would you like to hear our offer and I said "yes". She said nothing about the Mighty Blaster so I said why are you advertising that this deal includes the Mighty Blaster. She did not know anything about the Mighty Blaster and said would I like to speak to customer service and I said yes. Well of course they were closed so I went online and found them. They are not offering the Might Blaster unless you pay a separate fee for it for $19.99. The ad mentions nothing about a separate fee not even in fine print. I am willing to pay for the hose and Mighty Blaster at $19.99 plus shipping and handling.Desired Settlement: I would like to purchase the 25 foot hose and Mighty Blaster for $19.99 plus shipping and handling as the ad makes it sound. If they are unwilling to live up to the ad then I would request that something be done about their advertising practices. So if that is the case then I guess this is for Revdex.com purposes and I hope others complain. Thank you for your consideration and time.

Business

Response:

Dear Revdex.com;Please accept my apology for any delay this may have caused. In order to resolve this, I have indicated the Pocket Hose offer below on behalf ofTelebrands.We are sorry that the customer was not happy with their ordering experience for the Pocket Hose Top Brass and Mighty Blaster Nozzle. This is indicated on our website www.pockethosetopbrass.com andthrough our toll free ###-###-####. I have indicated the offer details below: Special Offer - Pocket Hose Top Brass & Mighty Blaster Nozzle Starting at $19.99 + $7.99 S&H + $19.99 Fee2 Pocket Hose Top Brass hoses & Mighty Blaster Nozzle!Available in 25 ft, 50 ft, 75 ft and 100 ft.Pocket Hose Top Brass is available in four lengths. The 25 foot length is just $19.99. The 50 foot length is just $29.99. The 75 foot length is just $39.99. The 100 feet length is just $49.99. Best of all,shipping and handling is just $7.99 no matter what length you selectOur company takes all inquiries from our customers very seriously and we appreciate you taking the time to contact us. Feedback from our customers helps to ensurewe are promoting a successful product. We thank you for your patience and bringing this to our attention. Sincerely,Customer Service Specialist Tell us why here...

Consumer

Response:

I am rejecting this response because: The offer on television makes no mention of the $19.99 price for the Mighty Blaster. The tv ad makes you think it is part of the deal which is $19.99 for the hose plus shipping and handling and "you will also get the Mighty Blaster." Nothing is said about an extra cost on tv. When you call in they don't even mention the Mighty Blaster or at least to me they did not. Once you then go online they tell you it is $19.99 for the hose, plus shipping and handling and for another $19.99 you get the Mighty Blaster. They know they are being deceitful and the tv ad is different than the online ad. If they said on tv the Mighty Blaster is offered for an additional $19.99 I would have nothing to complain about. They did not mention the extra cost. It should not take complaints like this to be honest.

Business

Response:

Dear Revdex.com;We are sorry the customer was not happy with our first response. This information is indicated on the TV and also on our website www.pockethosetopbrass.com and through our toll free ###-###-####. You can view the commercial on line. If the customer has any questions, please feel free to contact our Customer Satisfaction Unit directly. We are available Monday-Friday 9:00AM – 5:00PM EST.Our telephone number is ###-###-####. I have indicated the offer details below in case they would like to place an order. Special Offer - Pocket Hose Top Brass & Mighty Blaster Nozzle Starting at $19.99 + $7.99 S&H + $19.99 Fee2 Pocket Hose Top Brass hoses & MightyBlaster Nozzle!Available in 25 ft, 50 ft, 75 ft and 100 ft.Pocket Hose Top Brass is available in four lengths. The 25 foot length is just $19.99. The 50 foot length is just $29.99. The 75 footlength is just $39.99. The 100 feet length is just $49.99. Best of all, shipping and handling is just $7.99 no matter what length you select. Our company takes all inquiries from our customers very seriously and we appreciate you taking the time to contact us. Feedback from our customers helps to ensurewe are promoting a successful product. We thank you for contacting Telebrands. Sincerely,Customer Service Specialist Tell us why here...

Review: I ordered the Teddy Tank on April 8th. The product was put on back order and eventually cancelled on me by Teddy Tank on June 24 with no notice. This item was supposed to take only 3 - 6 weeks to ship. I called numerous times and asked to speak with a supervisor. Customer service refused to put me through to management only saying that my item would ship in another 1 - 2 weeks and to be patient. It never did. I ordered another 2 tanks in the meantime and those tanks also were placed on backorder and I'm sure they will not arrive as well. This company is a scam! They have no product to sell! The commercials should be taken off the internet and TV. I've had several children waiting for birthday presents that did not arrive. I think I've been more than patient waiting for months for a product that has not come and then the company without warning has cancelled my item on me because they don't have the item in stock. Why are they continuing to sell this product.Desired Settlement: I would like Teddy Tank to explain their actions. They wanted me to pay an extra rush charge to ship the item they cancelled. I refused and said they take action and pay the $9.99 rush shipping for me since it was there mistake and they refused and then they just turned my entire order away. Still not allowing me to talk to a supervisor.

Business

Response:

Dear Revdex.com,Please accept my apology for any delay this may have caused. In order to resolve this, I have indicated what has transpired below on behalf of Telebrands.Order # [redacted] RECEIVED 04/08/14Teddy Tank Joyful Giraffe $19.99Processing and handling $7.99Total $27.98Canceled 06/23/14 NOT BILLEDNo-charge replacement shipped: 8/15/14Order # [redacted] RECEIVED 05/22/14Teddy Tank Brown Teddy Bear $19.99TOTAL $19.99Order # [redacted] RECEIVED 05/22/14Teddy Tanks Magical Unicorn $19.99Processing and Handling $7.99TOTAL $27.98We apologize that the customer was not happy with their order experience.Ms. [redacted] placed an order on 4/08/14 for the Teddy Tank Joyful Giraffe. Unfortunately, these were on a backorder and could not be shipped in accordance to the FTC guidelines. We notified the customer of this with the following delay cards:1st notice: advises their order will ship within 30 days after the original promise of shipment.2nd delay notice: advises that if the merchandise fails to ship within the extended 30 day time frame, the order is canceled by the FTC process and no charges are levied against our customers’ credit cards used when purchasing the product.Ms. [redacted]’s order was canceled in this manner on 06/23/2014. The [redacted] ending in [redacted] was never charged for the order.We received two more orders from the customer on 5/22/14. Although they were unfortunately on backorder at first, the merchandise did ship out on 7/7/14 and 7/9/14.Our records indicate that when the Joyful Giraffe came back in stock, the product was shipped to the customer at no cost.Quality customer service is very important to us and we thank you for your patience and for bringing this to our attention.Sincerely,Customer Service Specialist

Review: I ordered 2 of the hurricane spin mop dolly's that go under the bucket, I did this either the last week of April or the beginning of May and I never received them, and here it is the end of August, when I call the customer service they reroute the call to India, where I am told that they sent them to my house address, I never gave a house address, I used a P.O box NO. When I ask them to read me the house address they have, they refuse to by saying that it is against their privacy policy. they refuse to give me a tracking no. After complaining they said they sent me 2 more, I never received them either, again refused a tracking no. now they are refusing to put the money back in my bank acct, and still not sending the product. the order cost me over $70.00 I would prefer to have the product but if they are not going to send it, I would really love to have my money back, When I call them, they are extremely rude to me on the phone and twice now they have hung up on me. I believe this company is a scamDesired Settlement: I want the product I ordered or my money back

Business

Response:

Dear Revdex.com;Please accept my apology for any delay this may have caused. In order to resolve this, I have indicated what has transpired below onbehalf of Telebrands.Order #[redacted] ORDER RECEIVED 5/30/2014 –SHIPPED 6/13/2014Hurricane Spin Mop DELUXE + Sticky Buddy $29.90Hurricane Mop Heads set of 3 $9.99Processing and handling $13.98Total $53.87Replacement shipped 7/24/2014 to the address indicated below.[redacted]

We are very sorry that the customer was not happy with their order for the Hurricane Spin Mop. We did attempt to deliver this ontwo occasions unfortunately due to the timing we are unable to track the shipments any longer.Since quality customer service is very important a credit will be issued for $ 53.87 for the Hurricane Spin Mop they never received. Credit will be issued to the MasterCard ending in [redacted]xpiration date 01/16). This credit will post to their account in accordance to theirbank/card policies.Thank you for your patience. Sincerely,Customer Service Specialist Tell us why here...

Consumer

Response:

I am rejecting this response because: they are dishonest, they lied in their response, they said they tried to deliver the product 2 times when I know that they are lying, it took me 11 months to finally get what I ordered. I will NEVER buy from this company ever again and I have convinced all my friends and family not to buy from them as well. their customer service is horrible. every time I called them, they out right called me a liar saying I have received my product when I had not. they said it was shipped directly to my house when I know that was not possible as I never gave my house address, it was a po box.

Review: Hello.

I made an order with telebrands.

After accidentally making two orders, I called the company IMMEDIATELY to cancel. In fact I called so quickly that the order wasn't even updated in their system. The "customer service" agent assured me that he would put in a note to cancel BOTH orders.

So I wait.

Then they ship one of the orders. Which is fine because I was intending on keeping one of them.

So I call their "customer service" again.

They tell me they couldn't cancel the order all of a sudden and now it's my responsibility to refuse the order when it arrived. I couldn't do that since I was at work and no one was home to refuse their mistakenly sent order.

So now I have BOTH packages.

I returned the one order I did NOT want only to be forced to pay return shipping.

Today I received my refund minus the $40 shipping that isn't refundable.

I called to explain the situation only to be told they cant refund their mistaken shipping charge.

I would like to point out that the time it took between the order, the call to cancel, to actual delivery was several weeks which was PLENTY of time to halt the second order I never wanted. I paid them for an order but it's clear they were only attempting to make a profit from shipping. Which, again, was 30+ dollars on a 3 pound package.Desired Settlement: I want every cent of my payment back for both orders as well as the $10 return shipping I should have NEVER HAD TO PAY to return their mistake. They have the second package which was returned to them. If they was the first one for a refund, it will be THEIR responsibility to send me a prepaid shipping label.

Business

Response:

6/10/2014

Revdex.com NJ CASE #[redacted]

TB #[redacted]

Mr. [redacted] placed this internet order on 3/16/14 for Telebrands’ Ultra Pocket hose .

We apologize this order was not canceled in a timely fashion. It is unfortunate Mr. [redacted] was not serviced up to our usual standards. We do appreciate our customers’ feedback regarding service and utilize the information to improve and provide a high level of service to all our valued customers. This particular incident will be used as a valuable training tool.

We do note that Mr. [redacted] will be keeping his other Internet order #[redacted] and has no issues regarding that particular purchase.

A refund of $67.98 has been issued to [redacted] (exp. date [redacted]) as of 4/23/14 for the return of this duplicate order.

We are issuing an additional refund of $23.97 to the same [redacted] outlined above to reimburse Mr. [redacted] for the shipping and handling charges when this merchandise was shipped. Please allow 3-5 business days for this refund to reflect in that account.

We are also issuing a $10.00 refund check to reimburse our customer for the return postage fee incurred when these items were returned. Please allow 7-10 business days for this check to be received via regular USPS mail.

I trust this is the information you require. If further assistance is needed, please contact me or my associate, [redacted], at [redacted] Monday thru Friday between the hours of 9:00 AM - 5:00 PM EST.

Sincerely,

Customer Service Supervisor

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I placed an order with this company online on Wednesday Dec. 18, 2013 and was charged for more products than what I had asked for. Directly after placing the order and discovering I was given more product than what I asked for, I called the company number at [redacted]. I was unable to speak with a customer service representative at this number so I dialed another number I received from this phone call at [redacted]. I was able to speak with [redacted]. I asked him to please just cancel my order because I was given more orders than I wanted and by then I was just frustrated with the ordering process altogether. He then said that he would take 20.00 off the order purchase if I would keep it and I insisted to him to cancel my order. He said he would put in a request to cancel my order and to call back in 24 to 48 hrs. to ensure my order was cancelled. I called back on Friday and spoke with [redacted] again. This time he suggest I take the order anyway and pass them all around as gifts for Christmas. I told him, I do not want this product and I want him to give me my cxl number as he told me that within 48hrs. to check back to be sure my order was cancelled. He then told me once again that he would put in another request for cancellation and to call back in another 48 hrs. to be sure my order was cancelled. I told him I was already instructed to this and I want my money back on my card. He said that he would have to wait to get an authorization from their cancellation department in Florida and that he already put in a request but he would put in another one. I stressed to this man that I do not want the order to go through and I want my money back on my card. I also told him that I researched this company, and I see nothing but complaints on them and that to me they appear to be scam artist. The conversation ended with him telling me to call back in 24-48 business hrs. and he assured me my order would not go through and that it would be cancelled. I called again Saturday, same thing.Desired Settlement: I would like this order cancelled and I would like all my money put back onto my card.

Review: On Nov. 06, 2013, I attempted to order the Insta Bulbs but website is set to confuse the customer. Instead order 1 set of Insta bulbs, the customer ends up with more 3 -5 sets. After verifying the confirmation receipt, there were 5 sets of Insta-Bulbs. In effort to be proactive I called customer service the following morning 11/07/13 to cancel the entire order. I became uncomfortable with how the 5 sets were added to the order. The Indian rep. stated he would notate the account but that did not happen because the order was shipped 11/14/13. If the order hadn't been transmitted to system yet, I could you document the records. He insisted I would not receive the order that it was canceled 11/07/13. I found that more and more people are having issues with the company forcing a sale even when canceled.Desired Settlement: I want the entire amount refunded to me because it shouldn't have been shipped. If the customer canceled an order, they shouldn't force the sale and charge the account.

Review: In January, 2013, I purchased an “OrGreenic” pan offer from a television ad. I don’t often do this, but after purchasing one of their pans from [redacted], and having less than satisfactory “non-stick" results, I returned it. Shortly after, I saw the ad on television. I thought I’d give it another chance and order directly from the company. After all, the ads were very promising that NOTHING sticks to these pans. I “seasoned” the pans according to the directions given before using them, and then proceeded to use them. From the very beginning one pan had an approximate 2” X 2” square area that food would stick to. I also noticed that the color of the pan surface was a different shade of green than the other, but dismissed it as nothing. Within a couple of months, the other pan began to have sticking issues as well. Since the email I received from them stated, “Your satisfaction is 100% guaranteed or simply return it and we'll refund your purchase price less shipping and handling”, I decided to call to get directions on how to make the return and receive a refund. When I called today, 11/13/13, I was told that there was only a 60-day refund for the OrGreenic cookware. There was nothing in my paper work, or in the email that mentioned anything about a 60-day refund. In fact, even the website states on the main page, "If you don't love your Orgreenic cookware, just send it back for a refund of the product price.” So, you can imagine how upset I was when I heard this. I was upset about the money, but more importantly about the false advertising AND misleading me, as a consumer, about the warranty. I DO NOT want a replacement. I’ve already tried three of their pans and they do not live up to their “non-stick” claim.Desired Settlement: I would be grateful to receive a refund for the cost of the pans. $19.99 for the first one and $12.99 for the second, for a total of $32.98. I understand I will not be refunded the $6.99 S/H fee. I would also like the Revdex.com to file this complaint so that other consumers know about the misinformation regarding the warranty coverage from this company. I will never order from them again.

Review: I ordered the dumpcake cookbook over the phone, after giving my debit card information they started with one offer after another with rewards, magazines that you were to say yes or no to. I kept saying no but they just kept going on. So I hung up. I did receive my cookbook 3 weeks later but also was taken out of my acct. for [redacted] Magazine that I did not order. I have called the no. given on my bank acct. and they say they have to check to see if I ordered it and would take 10 business days. I also called the dumpcake no. and they tell me the only thing was the order for the dumpcake recipe book.Desired Settlement: I want my money put back into my checking account.

Business

Response:

Dear Revdex.com, Your recent correspondence was directed to me for handling. Please accept my apology for any delay this may have caused. In order to resolvethis, I have indicated what has transpired below on behalf of TELEBRANDS.Order # [redacted] received 7/10/2014 Shipped 7/28/2014Dump Cakes $10.00Dump Dinners and Orgreenic 8” Fry Pan $9.99Processing and Handling $7.99Total $27.98 We show and order for the Dump Cake Recipe books and Orgreenic Pan has indicated above. As a Marketing company, Telebrands does offer other products we feel our valued customers may have interest in. Our ordering systems on the Internet and Toll FreeInteractive Voice Response do expose our customers to many exciting offers. These systems allow for customers to review these offers from the “comfort ofhome” and at their convenience. Each customer is afforded the opportunity to accept or decline theses offers. Any customer that does not wish to act onthese offers may close out of the Internet order or hang up the phone and only their primary order will be processed. There should be a toll free number on the customer’s billing statement where they can contact to discontinue and receive credit for the unwantedMagazines. Below are two numbers I have for Magazine offers, to be sure the customer should check their billing statement.Magazine Direct ###-###-####Magazine Rewards ###-###-####Quality customer service is very important to us and apologizes for any delay this has caused. Sincerely, Customer Service Specialist Tell us why here...

Review: Purchased a box of 120 Bonanza Balloons and 90% had holes in them, and all of the balloons were the size of golf [redacted] after following the directions and filling them with water. To the balloon box back to Walmart and they said they couldn't replace them, because they didn't have any more.

Business

Response:

Dear Revdex.com,Please accept my apology for any delay this may have caused. In order to resolve this, I have indicated what has transpired below onbehalf of Telebrands.We are sorry that the customer had a bad experience with their Balloon Bonanza purchase.Quality customer service is very important to us. Our company takes all inquiries from our customers very seriously and we appreciateyou taking the time to contact us. Feedback from our customers helps to ensure we are promoting a successful product. Since this was purchased through retail we will be happy to replace the 120 Balloon Bonanza for the customer. Please allow 10-15business days for delivery. We thank you for your patience and for bringing this to our attention. Sincerely,Customer Service Specialist Tell us why here...

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Let's see how the batch turns out. I would like to keep this open until that happens.

Review: I ordered a Trusty Cane for my mother who lives in [redacted], On their website under "Billing and Shipping" it showed I owed $37.98. Two steps later under "Order Confirmation" it showed I owed $50.97. I have over three days called their toll free number to correct this problem. They are charging me shipping and handling for a 2nd trusty cane that I did not order. I have sent one email to their office with no reply. During my call today I can cut off after going through a long process to reach a person to talk to about the problem. If I am the only one having problems with this company then just ignore my complaint and my mother can have 2 trusty canes. However, if others are being taken advantage of then something needs to be done.Desired Settlement: Refund $12.99.

Review: I purchased the Hurricane Spin mop with the special offer and the Mop Dolly and was charged $69.91 on Feb 13, 2014. It came out of my account and not shown as a preauthorized purchase. Today as of 3/3/2014 I was charged again for the $69.91. I contacted customer service and was not satisfied the way they treat there customers. I asked for a Supervisor and was suppose to be put on hold for 2 min. and it was longer. I used to be a customer service rep and we are not to have the customer on hold for more than 1 min without checking back with them. I had to wait additional time. I got the supervisor and he argued with me that he could not cancel the order at the warehouse and I stated yes you can. I demanded a higher up and he stated he was it. I know it was not so. I am contacting you to put in a complaint of the treatment I got with this company and I demanded that my two payments of $69.91x2 which should be in the amount of $139.82 back into my account today not wait until I get the product delivered and refuse it to get money back. That is not good PR. I want my money back and I do not want the product.Desired Settlement: Refunded my total cost of $139.82.

Business

Response:

5/8/2014

Revdex.com NJ CASE #[redacted]

TB # [redacted]

We contacted Ms. [redacted] and left a voice message at [redacted] to advise we are issuing a full refund of $89.90 to Visa Card [redacted]. Please allow 3-5 business days for this refund to reflect in that account.

This was a two-payment plan for Telebrands’ hurricane Spin Mop product placed via Internet on 2/13/14. The first payment was charged on 3/3/14 in the amount of $69.91 and the 2nd and final payment of $19.99 was charged on 4/2/14.

We have also arranged for two (2) prepaid labels to be mailed from UPS (United Parcel Service). These labels will arrive at Ms. [redacted]’s residence in white window envelopes in approximately 7-10 business days. Therefore, please do not mistake them for mail solicitations. When the labels arrive, please affix one (1) label to each carton and bring to a UPS facility for the return to our warehouse.

I trust this is the information you require. If further assistance is needed, please contact me or my associate, [redacted], at [redacted] Monday thru Friday between the hours of 9:00 AM - 5:00 PM EST.

Sincerely,

Customer Service Supervisor

Review: orde a water hose on 2-26-2014 for $19.95 gave my credit card no check it to see how much they took they took $47.98 I call right back and cancelled on the same day every time I callthey keep telling me give it 3 to 5 days for my money to go back in my account being calling 2wice a week since 2-26-14 im sorry my card was a debit [redacted]Desired Settlement: all I want is my money back

Review: The Telebrand Corporation sales two cook books entitle: DUMP CAKES and DUMP DINNERS.

Their website is: [redacted]

I saw their commercial, I was interested in their product so I went to their website, paid with my credit card and ordered both of their cook books. They received their money the day I ordered. It has been over two months and I still have NOT received my product. I have written three letters. I have gone on the companies website and called every number they have listed for Customer Service. When you call the number it is an automated service, when you select the option to speak to a representative the phone rings for a few times then it disconnects you. This happens on ALL of the numbers this company has listed on this site under Customer Service. When I attempted to do what the automated service said and go to the website for orders placed, it shows that I placed an order, that I paid for the product but it does NOT show when or if they will ever deliver the product.

This company advertises a product and after they get the consumers money they not only do NOT provide the product,... they make it impossible to get in touch with them to hold them accountable. That is THEFT and FRAUD.

I would appreciate your swift attention to this matter. Thank you so much for your time.

-[redacted]Desired Settlement: I would like the product that I paid for as well as an apology.

Business

Response:

Revdex.com NJ FILE #[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I bought the large orgreenic skillet. This was not suppose to scratch and it was to function like teflon without the chemical danger. I prepared my skillet like I was advised. The skillet now is black on the inside and from what, I do not know. I tried to contact the business but, the phone system is just a rotating informercial. When you call the customer service, same thing. No way to leave a message and no email address.Desired Settlement: I paid $19.99 for this skillet. I do not know if this skillet is defective or the skillets all end up like this with continued use. I can not find my receipt. I did not plan to return it. If they can offer me another skillet, they can guarantee will last. I will be happy with that.

Business

Response:

Thank you for contacting Telebrands regarding our Orgreenic product.

This product has specific care instructions which must be followed to ensure the cookware stays in good condition. We cannot guarantee the merchandise will show wear if the care instructions are not followed. Therefore, we are issuing a refund check in the amount of $19.99 to reimburse Ms. [redacted] for her purchase. We ask our customer to allow 3-5 business days for this check to be received by her via regular USPS mail

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

I did not appreciate the fact that it was insinuated that skillet not properly cared for. I followed directions. I have now, bought a more expensive skillet, that I have been happier with. The new ceramic cookware, I bought is working great due to great craftmanship. Thank you.

Regards,

Review: My husband was attempting to place an order for a Hurricane spin mop that had been advertised on television. The site of which he was ordering from was messing up and caused a mishap, and it ended up placing four orders before it was all done and over with. We only wanted one order for one mop. when this was realized he called them and cancelled the orders. The Person that He talked to said that He canceled all four Orders. They only cancelled two of the orders, so we ended up receiving two orders. My husband called them to let them know that we received two orders and that they were supposed to be cancelled and they said we had to send back the order/merchandise and pay for the shipping charge. He also spoke to a representative that could not be understood due to poor English speaking skills. If thy are going to sell in America.

Product_Or_Service: Hurricane Spin Mop

Order_Number: [redacted]. [redacted].Desired Settlement: DesiredSettlementID: Refund

Total refund for shipping and merchandise that was cancelled to begin with.

Review: In 2/5/2013, my husband [redacted] and I purchased a set of ORGREENIC COOKWARE, tel no. [redacted], for $110.93, charged to my husband's credit card, BELIEVING IN THE TV ADVERTISEMENT THAT THIS IS A NON-STICK COOKWARE, that even BURNT EGG, CHEESE, ETC... WILL NOT STICK ON THE FRYING PAN..... However in the past weeks, when I cooked hamburger although NOT burnt the cooked meat touching the pans, both BIG AND SMALL FRYING PANS, and I took pictures of these, STUCK ON THE FRYING PANS. I COULD NOT REMOVED IT WITH, PAPER TOWEL OR EVEN WITH WET PAPER TOWEL. I soaked the stuck meat on frying pans with water from the faucet, NO longer hot, hoping that the stuck meat will rise up or float.Desired Settlement: I want ORGREENIC COOKWARE to REPLACE DEFECTIVE PRODUCTS (as advertised) OR REFUND MY MONEY, and email me RETURN SHIPPING LABEL for defective products

Review: We tried to order a hurricane spin mop via their 800 number. WE were totally harrassed by the employee. She wanted us to join their club, which we did not want to do. then she wanted a credit card number ; which we gave it to her four times. She could not give us a confirmation number or an order number. She said that we would have to call back in 24 hour to get this information. so we tried to cancel the order, the employee. said that she could not cancel our order . She told us that we had to call customer service to cancel my order . She gave us a 855 number to call. I did this and a man named [redacted] answered the phone. The fist thing he asked for was my credit card number again. I had given them our address and phone number, so he could trace our order . He said it would take 48 hours to cancel my order. I think this is a scam , in 48 hours they can process some kind of order and charge my credit card with any amount. Any kind of reputable company could at least give you some kind of invoice number. All this employee wanted me to do was to call back in 24 hours to get an invoice number or a confirmation . By that time they could have charged my credit card with anything. No , no,no...............Desired Settlement: My order canceled and no charges to my credit card..........