Telebrands

Review: I cancel my order from this company by email. They never answered the email. Can't call they don't answer phone. They put a hold on my account for 49.00 on Dec.3th then yesterday put another hold for 49.00 on Dec. 7th. Which is making my account over draft.I have emailed them about this four times, no response. Please help me I am on SS and I need this money back.Desired Settlement: I want my money back!

Business

Response:

Dear Revdex.com,Please

accept my apology for any delay this may have caused. In order to resolve this, I have indicated what has transpired

below on behalf of Telebrands.Order

# [redacted] received 12/03/2015STAR

SHOWER RED/GREEN - $39.99Processing

and Handling $9.99Total $49.98We

are sorry that the customer was not happy with their ordering experience. Unfortunately we never received a cancelation notice and this was shipped on

12/9/2015 with Fedex Tracking # [redacted]. This shows the customer should have this by

end of day 12/15/2015.If

the customer would like to refuse delivery on the shipment a full credit will

be issued upon receipt of the return. Quality customer service is very important to us and

we apologize for the delay.Thank you for your patience.Sincerely,Customer Service Specialist

Review: I ordered two different products from Telebrands.First I order Ankle Genie.The product is supposed to support a person ankle,like a brace.It work fine for a while and then the zipper on the side malefuctioned and came off the track.I tried to fix it but couldn't.I called the company .T.hey sent me another one free of charge.Unfortunately the same thing happened again.I saw The Ped Egg advertised on TV.I thought it could help my rough & dry feet.When I tried the product it did not work at all liked the commercial showed that it did.I would like a full refund.I would also like the company to either improve or discontinue the sale of these items Sincerely [redacted]Desired Settlement: Full refund and the satisfaction that these products be taken off the market so that another consumer does'nt have to waste thier money on two worthless products

Business

Response:

Dear

Revdex.com,Please

accept my apology for any delay this may have caused. In order to resolve this, I have indicated what has transpired below on

behalf of Telebrands.Order

#[redacted] RECEIVED 02/20/14Ankle

Genie $12.99Processing

& handling $6.99 Total $19.98We are very

sorry that the customer was had a bad experience with their Ankle Genie.Since

quality customer service is very important to us, I have issued a credit to her

account for $19.98 to the MasterCard ending in [redacted] expiration date

11/16/2015. This credit will reflect on her next billing statement. We are

sorry to hear she also had a problem with her Ped Egg. Unfortunately, I could not locate an order

for that. Please supply us with an order

number and when she received it so we can research this further. If this was

purchased through a store we will be happy to have this replaced. Quality

customer service is very important to us and we thank you for your patience and

for bringing this matter to our attention.Sincerely,Customer Service

Specialist Tell us why here...

Review: Please see their website royalposture.com which I visited after watching their TV commercial - commercial is also on the website. The product seen on commercial and also on the bottom left of the website is the same product for 19.99, thick arm straps, inserts to mid back and thick waist support. I ordered it, realized it was NOT what was advertised and received the much flimsier product that is located on the middle of the page, thinner elastic waist, elastic arm straps that inserts on the lower part on the back, false TV and website advertising. I called them and explained my issue, they told me they only have 2 products, the Royal Posture for 19.99 (the flimsy one I received) and the "Deluxe Royal Posture" that has copper and costs 29.99. going back to the website, the black product on the lower right says "deluxe" has the "copper" and looks like a black version of the one on the left except the tan one doesn't have copper. The Tan version was ordered and the tan version was on the commercial, that's not what I received. They told me the deluxe was a better product and I can just give away the one's I ordered to someone and order the better product for $29.99. I insisted that they advertised the sturdier one for 19.99, it did NOT say "deluxe" (on TV and Website commercial), they said they only have the flimsy one and the deluxe one. I gave up, thought maybe I needed to order by phone (foolishly), maybe what I received was the website order and there was another warehouse that had what they advertised., I called the number from the commercial, ordered by phone and received the same products. It seems to me that they are advertising a better product and sending out another cheaper product to get rid of it from their warehouse. I have NEVER made a complaint to Revdex.com but I felt compelled because of the lack of integrity AND I didn't get what I was falsely led to purchaseDesired Settlement: I want my money back (credit my account - $90.88, I was charged $40.03 one time and 50.85 the second time) for 2 orders of "Royal Posture" (they advertise buy one and get another, just add shipping, the second time I was charged the full price for the second one.

THEY need to PAY THE RETURN SHIPMENT fee to return what they sent me

They need to STOP ADVERTISING ONE THING AND SENDING ANOTHER

Business

Response:

Dear Revdex.com,Please accept my apology for any delay this may have caused. In order to resolve this, I have indicated what has transpiredbelow on behalf of Telebrands.Order # [redacted] received 7/14/2014Royal Posture $19.99Additional Royal Posture $9.99Processing and handling $6.99Taxes $3.16Total $40.03Order # [redacted] PLACED 7/24/2015Royal Posture $19.99Royal Posture $19.99Processing and handling $6.99Taxes $3.85Total $50.85 We are sorry that the customer was not happy with their ordering experience. I have indicated the offer below. You can get the Royal Posture® back support system today for only $19.99 plus $6.99 shipping and handling. Plus, when you order today,you can double your order! All you pay is a separate $9.99 fee. Royal Posture comes in 2 sizes. Small / Medium (25" - 36" waist) and Large / XLarge(37" - 58" waist) The second order was placed when the customer was not happy with the 1st order and it was upgraded to the Deluxe which is at $19.99 each.Since quality customer service is very important to us we will issue a credit for both orders. This credit will reflect on their next billing statement and they may keep them with our compliment. We thankyou for your patience and for bringing this to our attention. Sincerely,Customer Service Specialist Tell us why here...

Review: bought 3 pocket hose all 3 burst after a few uses Its advertised on TV in all the stores .Its false advertisingDesired Settlement: many complaints get this off the market

Business

Response:

Dear Revdex.com; Please accept my apology for any delay this may have caused. In order to resolve this, I have indicated what how this will be handled onbehalf of Telebrands.We are very sorry that the customer had a bad experience with their Pocket Hoses.I just spoke to the customer and he purchased these through CVS and Walmart. He had purchased three 50 foot hoses. Quality customer service is very important to us and we will be happy to replace the three 50 foot hoses for the customer. These arecurrently backorder but as soon as they come in, this will be shipped to the customer. We thank you for your patience and for bringing this to our attention. Sincerely,Customer Service Specialist Tell us why here...

Review: this complaint is filed for my sister [redacted]. On Dec 2014, she brought a hurricane mop that had an offer of 2 head mops for $7.99. On Dec 8, she mailed a money order of 7.99 for the head mops. The offer said that it would take 4-6 weeks for her to received the items. After so many e-mails and calls she still waiting for the mop heads or the refund of 7.99. I contacted them on January 19 and I was told that they were unable to locate her order. I need to provide them with more info. After multiple e-mails I was informed that the order was found and that the items were returned. However, she never has problems with her mail. I was told that they were going to sent a check to Ms. [redacted] at the address that I verified for her: PO Box 718, Hormigueros, PR 00660. She never got it. On March 10, 2015 I was told that the check was returned. I e-mailed them and asked them to send the money order with her name at my address 6718 2nd street, Jupiter, FL with my name in it: ATTN: [redacted]. I told them to inform me when that check was going to be mailed out. I contacted them the first week of April and I'm still awaiting for the check or their response. Ms. [redacted] has a fix income, very limited, and 7.99 is 7.99 for her; the hurricane mop section needs to either send her the money or the 2 hurricane heads that they promised; they can send to either Ms. [redacted] at her address or to Ms. [redacted]'s address in Jupiter, fl. Please do this as soon as possible as I will be out of the country in May 2015 and I would like to have this resolved for her before I leave. Thanks. [redacted]Desired Settlement: Refund or mop heads.

Business

Response:

Dear Revdex.com;In order to resolve this, I have indicated what has transpired below on behalf of Telebrands. Order #Replacement Hurricane MopHeads s/2 - NO CHARGE Shipping 4/16/2015We are very sorry this happened and the customer has not received the MopHeads yet. We are shipping out the MopHeads to the customer today. They will receive an email confirmation whenthese have shipped with the tracking number. Quality customer service is very important to us and we thank you for your patience. Sincerely,Customer Service Specialist Tell us why here...

Review: On May 20th I was using a pocket hose, the new version and the spray nozzle actually flew off and the water full blast hit my face and eye. I could have been severely injured but I was able to turn my head in time but it did hit the side of my face and eye. I've purchased probably about 10 of these hoses and all of them bursted with holes. This product should stop being sold before it takes someones eye out.Desired Settlement: I already returned all of them to the stores that I bought them at but I think I should get a cash settlement for what I have been through.

Review: We ordered the mops from TV.ad. Ad claims to give you two mops for the price of one. In fact they charged Full price for one and an additional 19.99 for the second one. They show the mop being able to spin the dirt from the mop in the bucket, the buckets we received do not have that ability . They say your Satisfaction is 100% Guaranteed, we received the mops over the weekend, with a bill for $72.96. We called today Monday 4-28-20014, spoke to a fellow named [redacted], he said the infomercial did not claim that you get two for the price of one nor was the bucket that spins the mop made anymore, (called a Deluxe ) We asked why it was shown as the mop we would be getting . He said you have to order the deluxe, but they don't have it anymore . We asked for a return postage label they said they don't send them,we would have to ship them back at our cost. Took the box to the Post Office to ship them back and they wanted $69.00 to send them back.so I didn't send them . I'm hoping you can at best get us a return shipping label so we can at least get credit for returning them. Thank You for any help can d for you [redacted]Desired Settlement: I hope you can have them send us a return shipping label and a credit refund to our credit card. Thank you [redacted]

Review: I ordered dump cake on 7/23/14. paid with mastercard. after 14 days and no tracking/no response chkd website and customer service phone line which are both automatic...told would be delivered between 8/3/14 and 8/7/14. not delivered so again talked 2 cust. serv. was told 2 more more wks. I asked for refund and cancel. told me could only take off $10. could not expedite anthing. WANT ORDER WITHIN 48 HRS AND REFUND OF 50%.Desired Settlement: delivery of order ,apology, 50% refund

Business

Response:

Dear Revdex.com,Please accept my apology for any delay this may have caused. In order to resolve this, I have indicated what has transpired below on behalf of Telebrands.We are sorry that the customer was not happy with their Dump Cake ordering experience. Our records indicate that full credit of $65.95 was issued on 8/14/2014, when the customer returned the product. Therefore the customer has been reimbursed and no credit is due at this time. Quality customer service is very important to us and we thank you for your patience.Sincerely,Customer Service Specialist

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

however, I did not get a full refund as stated. I received a partial one. also I received no actual email, note nor call of apology.

Review: Hi ordered this product on line. Which you had a choose to purchase an additional mop head. It was confusing because as soon as you hit the button to order another mop head it would pop instantly again as if it did not go through the first time.I called immediately and cancelled my order because of the instant pop up I ended up ordering more than what I intended. The said that I had to call back 48 hours because the did not have my order in process yet. I told them that I wanted to cancel "now". They gave me a "PRE" cancellation number and the informed me that if the mops were delivered that I had to "not" accept them. Of course, I was not home when the arrived and I new that they were going to mail them anyway - hence the "PRE" cancellation. I am so frustrated this is such a scam. I tried and tried to call them and of corse the line is always busy. Please do something about this company.... thank you.

Product_Or_Service: mop and mop heads

Order_Number: [redacted]

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

I want refunded for one mop - $49.983 additional mop heads - 19.98plus taxThank you again.

Review: [redacted]____________________________________________________[redacted], [redacted]Email [redacted]January 15, 2014President/CEO OfficeTelebrands79 Two Bridges RoadFairfield, NJ 07004Gentlemen:Ship to Address:[redacted], [redacted]After seen the Television ad for the Hurricane Mop, I decided to order one on November 9th 2013. In placing my order through the automated order line, after I gave my name and credit card # the phone cut off. I was not sure if my order was placed, so I waited for a few days to see if anyone would call me back regarding the order. Not hearing from anyone I decided to call again. Once again I was connected to the automated ordering line which I was able to complete my order. Two weeks later, I received a box with the bucket, one mop head and the handle in the box. There was no packing slip in the box listing the items shipped with the order, nor was there an order number. The mop head was not in a bag, and looks like it had been previously used, the bucket had sand grains in the bottom. The Television ad said with your purchase you get two mop heads. I only received one used head.Several weeks went by and two more boxes were delivered by [redacted] to my door steps. When I got home and saw the boxes left at my door steps, I immediately called the 800# for Telebrands I was connected to Telebrands customer service in India. The young man I spoke with was offering me $20 credit to keep the two boxes. I told him I did not want the boxes nor do I want the $20 credit. He suggested I take the boxes to the nearest [redacted] and returned them. The two boxes were returned the same day.My credit card account was billed for $40.99, $80.49 and $19.99. After several phone calls to the customer services department in India arguing over the charges a credit was issued to my card account for $80.49. When I called back about the $40.99 and the $19.99, I am beinDesired Settlement: I AM REQUESTING A REFUND FOR THE FOLLOWING REASONTHE PRODUCT RECEIVED WAS A USED PRODUCT AND DIRTYMY ACCOUNT WAS CHARGED 40.99 PLUS 19.99

Review: On 8/24/15 and 9/21/15, Telebrands placed unauthorized charges on my credit card in the amount of $14.99 each time, for alleged enrollment in the "Everday Savings Club." Telebrands is apparently intending to charge my credit card monthly for this bogus and authorized amount. Such charges and alleged enrollment were never authorized or approved by me, and apparently were placed by Telebrands unilaterally after I ordered a simply can opener from Telebrands. Moreover, after sending a letter disputing the charges and demanding the charges be removed and advising that no other charges are authorized to my credit card account, I received a letter that stated that if I have issues I was to call a specific number. No address or contact name was provided. The foregoing is entirely unsatisfactory. My letter demanded a reversal of the charges which were unauthorized, and stated that no further charges are authorized. Nothing more should be required.Desired Settlement: Cease and desist any further charges to my credit card from Telebrands or any entity related to Telebrands and the immediate reversal of the charges already posted to my credit card for Everyday Saving Club, which charges were never authorized.

Business

Response:

Dear Revdex.com;Please accept my apology for any delay this may have

caused. In order to resolve this, I have indicated what has transpired below on

behalf of Telebrands.We are sorry that the customer was not happy with

the Everyday Savings Club.During the ordering process this customer agreed to

this program and the terms and conditions were outlined as a $1.00 fee for a

trial offer and $14.99 times per month.This has been canceled and we have requested a refund

of $30.98 for this program. The credit will

reflect on their next billing statement. Quality customer service is very important to us and

we thank you for your patience.

Review: I bought an orgreenic pan. It recently started sticking to the point where I had to use an abrasive cleaning pad and the ceramic has come off. I have followed all instructions and seasoned it every 6 months, so it's not a user error. I called the customer support line and they want me to ship it to California, which would cost more than a new pan from here in Toronto, as well as pay for shipping back! That is unacceptable, I can at least understand paying to ship the Item, but not for them to honor their warranty and ship a replacement back. This is how they make their profits! I've never had to pay additionally to have a company send me back a replacement for a defective itemDesired Settlement: Either ship me a replacement and a prepaid box to mail the defective pan in (both free). Or a full refund of 25$ Canadian.

Review: I placed an order with this company and the delivery date has passed and they are not even able to provide me with a tracking number and won't cancel my orderDesired Settlement: I wish they just remove the charge or refund my card in full

Review: Brought 2 pairs of gray room darkened curtains at $ 22.00 pair . However, when they arrived the were black on both sides not gray. I have sent numerous notes to the company regarding returning these at the companies expense fir not sending the correct order. With each email they send me to someone different. They finally offered me $5.00 refund on a $48.00 order. Thus us unacceptable. The newest email address is [redacted]. I finally had enough and decided to file a compliment .Desired Settlement: I want to return merchandise to them at their expense

Business

Response:

Dear Revdex.com, On behalf of TELEBRANDS they do not offer gray room darkening curtains. We offer merchandise seen on TV or through our website www.telebrands.com. For future reference the toll-free Customer Service phone number for Telebrands is ###-###-####. Please contact the correct company to resolve this. Please remove this complaint from our file and correct our Revdex.com rating for Telebrands. Thank you for your attention to this matter. Sincerely, Customer Service Specialist Tell us why here...

Review: On June 8, 2014 I ordered a spin mop as seen on TV I called [redacted]. The price was to be charged to my [redacted]. Since June 9 I have been calling to the Customer Service phone they gave me: [redacted] and nobody answers. I called also to the other phone, the one used to order and they told me they will tell a person of Customer Service to call me but they did't.The purpose of my call is that I want to cancel the order because I received the same product as a gift.PLEASE HELP ME CANCEL THAT ORDER! THE MAILING CHARGES ARE VERY EXPENSIVE.I hope you can do something.Thank you!Cordially[redacted]Desired Settlement: Cancel my product order

Review: I purchased a set of ORGREENIC COOKWARE CHARGED TO MY CREDIT CARD, ON-LINE, BELIEVING THEIR ADVERTISEMENT THAT EVEN BURNT CHEESE, OR ANY FOOD WILL NOT STICK ON THE COOKWARE. HOWEVER EVEN NOT BURNT FOOD WHEN COOKED WELL IT STICKS ON THE FRYING PANS. I TOOK PICTURES OF THESE AND POSTED ON ORGREENIC COOKWARE FACEBOOK COMPLAINING ON THEIR PRODUCT AND FALSE ADVERTISING. .Desired Settlement: REFUND MY PAYMENT OR REPLACE MY 2 FRYING PANS

Business

Response:

5/8/2014

Revdex.com NJ CASE #[redacted]

CANNOT LOCATE TELEBRANDS’ ORDER

We are in receipt of Ms. [redacted]’s correspondence regarding a product purchased from Telebrands’. However, after careful research using information provided we are unable to locate an order for this customer.

Telebrands’ database has the ability to locate customer information via name; telephone number; zip code, email address or credit card supplied at time of order. An attempt to locate Ms. [redacted]‘s order using these resources has proven unsuccessful.

Perhaps our customer placed the order using different billing and/or shipping information. If this is the case, please forward to Telebrands all pertinent FULL name(s), zip codes(s) and telephone number(s) and/or email address submitted when this order was placed so that we may better assist you relative to this complaint.

In addition, we suggest Ms. [redacted] review her bank / credit card statement to confirm the name of the company from where this product was ordered to ensure that it is in fact Telebrands.

Looking forward to a prompt reply,

I trust this is the information you require. If further assistance is needed, please contact me or my associate, [redacted], at [redacted] Monday thru Friday between the hours of 9:00 AM - 5:00 PM EST.

Sincerely,

Customer Service Supervisor

Review: I purchased two cook books and a frying pan over the phone from a commercial I was watching on TV.

The ad on Television said I could get the two cookbooks and the frying pan for $10. I did receive the products by mail and I am satisfied with them. But my problem is the company charged me an extra $9.99 for the frying pan. I called to complain, but they told me that it was in the small print. I told them I didn't see any small print on the TV and felt the commercial was misleading. I feel this is deceptive sales practices and feel I should be compensated.Desired Settlement: I would like a refund of the $9.99 for the frying pan returned to my credit card as this charge was not disclosed until I received the product.

Review: After purchasing an InstaBulb in August 2013, I followed the instructions to peel off the paper and stick the bulb to the wall in my den. Not only did the product not stick to my wall, it totally stripped off the paint and left a big gash where it had been.

I called Telebrands and emailed [redacted] as instructed by the person in customer service. [redacted] emailed me back, saying the company would not pay anything for repair. She conceded that the InstaBulb can damage paint, but said that there was the option of screw holes.

Her response directly contradicts the instructions on the box and enclosed inside. There is no warning about paint being stripped to be found anywhere in the InstaBulb materials. Indeed, the box has a picture of a hand sticking (not screwing!) an InstaBulb to a white wall.

Furthermore, everything in the materials gives instructions for sticking, and there are no instructions for screwing the bulb into the wall. On the box by the InstaBulb trademark, it says, "The Stick-Up Light Bulb." Elsewhere on the box, it says, "Just Peel and Stick."

The enclosed instruction sheet inside the box also includes nothing about screwing the bulb, and only gives the option of "peeling and sticking." It instructs consumers to stick "stick the base into a clean, dry area." Again, there is no warning whatsoever that the base of the InstaBulb could damage dry paint.

Finally, it doesn't look like screwing the bulb into the wall is even a possibility. The only screw holes I see, and the only ones mentioned in the instructions, are for replacing the battery. It doesn't look like there are any screw holes suitable for attaching the device to a wall.

[redacted] has never responded to my attempts to contact her after her initial email.Desired Settlement: I would like a settlement both covering purchase of the product and the repainting of my wall in the den that will now be necessary because of the defective product and its misleading advertising and instructions.

Review: I purchased the Light Angel manufactured by Telebrands in the spring of 2015. I removed it from the packaging and inserted 4 new AA batteries. I set the product aside, not installing it in place, because of other things. When I tried to use the product after several months, the lights did not come on, so I installed 4 brand new Energizer batteries. As soon as the batteries were installed, the lights came on and stayed on for 30 seconds. They then went off. No motion in front of the sensor and no motion of the light itself will cause the lights to work. I changed the batteries completely a second time with the same result. The motion sensor does not work. Even with the "on" switch activated, there is no light. I called the company in Fairfield, NJ (###-###-####) and was told that the product had a 30 day warranty. It never was used, but I cannot return it to a store with no packaging and no receipt (I am stupid for throwing those away!). But this must be a very unreliable product if it can only have a 30-day warranty. It is a piece of junk.Desired Settlement: I paid $12.99 for this product at Home Depot. I cannot get a refund from the store because I cannot prove I bought it there, but I have a product here THAT HAS NEVER WORKED. I want my money back.

Business

Response:

Dear

Revdex.com,Please

accept my apology for any delay this may have caused. In order to resolve this, I have indicated what has transpired below on

behalf of Telebrands.We are sorry that the customer was not happy with

their Light Angel. We can assure you

these do work. Since customer service is very important to us and

this was purchased through a retail store, we will have a replacement sent to

the customer. The replacement order # is

[redacted] and please allow 10-15 business days for delivery.We

thank you for your patience.Sincerely,Customer Service Specialist Tell us why here...

Review: On Dec. 10th, I attempted to order 3 of these Stone Wave Microwave Cookers. On the FIRST page of the online order form, the website immediately requested my credit card information and stated that I could order ONLY 2 of these cookers. I hesitatingly agreed and submitted the order. THEN a webpage popped up, suggesting I change my order to 4 cookers with FREE shipping. This seemed like a better deal, so I opted for 4 instead of 2. Immediately, the next webpage popped up, stating that I would be charged for SIX COOKERS FOR $69 AND I WOULD BE CHARGED FOR SHIPPING! I was enraged! I never agreed to order 6 of these cookers! AND they charged me shipping!

The www.StoneWave.com website is DECEITFUL! It tricks customers by baiting them with a good deal, and then charges them for products that were never requested!

I was enraged that Telebrands tricked me this way. I IMMEDIATELY attempted to cancel the order online, but the website does NOT allow cancellations! I IMMEDIATELY called Telebrands. After waiting on hold for 30 minutes and being outsourced to a call center in INDIA, I was told that I COULD NOT CANCEL MY ORDER FOR 48 HOURS because THEIR processing system was inadequate. I IMMEDIATELY requested to speak to a manager. I was told NO manager was available! The sales rep told me I had to call back AFTER 48 hours to cancel the order! I had a business trip with nonstop meetings scheduled the following two days, which made this incredibly inconvenient.

But I DID call on Friday, Dec. 13th to cancel the order - after 48 hours - as instructed. The sales representative from India told me she had successfully cancelled the order! She said the product would NOT be charged to my card and would NOT be shipped! FOUR days later on Dec. 17th, I received an email that the product was charged to my card and shipped! I immediately called Telebrands, and was told that they were unable to cancel and that I WOULD BE charged!Desired Settlement: I've called Telebrands more than 5 times to cancel this order and to receive a refund. I have talked to the manager, who told me *I* would have to cancel the order with [redacted]. I called [redacted], who said they cannot cancel the delivery! From start to finish, this order has been inconvenient and deceitful. The fact is: TELEBRAND IS A COMPANY OF THIEVES! When Telebrands gets a credit card, they WILL charge you to their full extent - and there are NO refunds. And NO "100% Moneyback guarantee" as they specify on their website!

I request that Telebrands INSTANTLY refund my credit card for the FULL amount! I do not want this horrible product or anything to do with their deceitful company.

I ALSO request that they change their website checkout process to stop tricking people into giving their credit card information so that Telebrands can overcharge them for unwanted products!