Telebrands

Review: I ordered a $10 item plus stated $7. Shipping charge. Today they sent all sorts of unordered merchandise and billed my credit card for $86.93. The representative, a [redacted] in customer service, acknowledged that we are due $71.94, but insists we have to return the unordered, heavy junk and absorb the expensive mailing costs. They will not credit our account until we do this.Desired Settlement: The full amount of $71.94 plus the cost of shipping, not yet determined

Review: I ordered the Rabbit-TV system on 12/5/2013. I ordered 1 Rabbit TV for $10.00 An additional one for $6.99 PLUS S&H for $6.99 a total of $23.98. I was debited $95.00. I called repeatedly to correct the order. My first call was placed the day I ordered the Rabbit TV. I was told the order is not on their screen yet I have to call back 11/6; and they would make a note of the changes. When I called back 11/6 the next day, I was told that the order was shipped, when in fact it was not shipped until 11/7. The online advertisement clearly states if you need to change your order if it incorrect you can absolutely change it. This was not the case. I received the Rabbit TV on 11/9, before opening it I called and spoke to [redacted], and was told that I would be refunded $78.01 by Friday 11/15 that did not happen. On 11/16 I was credit $25.00, I was furious. When I called on 11/16 I was told that the payment would be sent in increments. Totally wrong. [redacted] did not say I would receive my money in increments. I then in turn went to the post office on 11/16/2013 and mailed the complete package back; tracking number [redacted] I am looking for a complete refund of $70.00 plus $2.97 postage. I tried repeatedly to change this order was lied and mislead to. The business practice was totally unacceptable. Today I am filing this report to you. Thanking in advance for your help, [redacted]Desired Settlement: I want a total refund of $72.97 which includes shipping.

Review: I ordered a Hurricane Spin Mop Delux off of TV [redacted]) (2 for 2 Payments of $19.99 Plus additional Shipping & fee) I chose the one payment and received one Hurricane Spin Mop-(not the delux verision and not 2 spin mops) I sent it back at my expense and got partial refund!! phoned and re-ordered the Hurricane Spin Mop Delux (2 for 2 Payments of $19.99 Plus additional Shipping & fee) made a one time payment of $68.18 got one spin mop delux. I phoned and asked where my second spin mop was and now they want to charge me again for the same deal?? On TV it says I will get 2 spin mops and That is Miss Advertisement!Desired Settlement: I want the second Hurricane Spin Mop Delux that I ordered and paid for. as advertised on TV Channel 21 KRVU

Business

Response:

Dear Revdex.com,Please accept my apology for any delay this may have caused. In order to resolve this, I have indicated what has transpired below on behalf of Telebrands.Order #[redacted] RECEIVED 07/10/14Hurricane Spin Mop Deluxe + Sticky Buddy $49.98Processing and handling $12.99Sales Tax $5.21Total $68.18 We are sorry that the customer was not happy with their ordering experience. I have indicated the offer details below:Today we 'll send you the Hurricane Spin Mop, complete with the super light alloy mop handle, super absorbent microfiber mop head and the specially designed washer/dryer bucket with centrifugal technology, along with the incredible Sticky Buddy, for just two easy payments of $19.99 plus $12.99 shipping and handling, conveniently added to your first payment. You'll also have the opportunity, as a special offer, to get a second Hurricane Spin Mop and another Sticky Buddy for a separate $19.99 fee. Remember, the Hurricane Spin Mop comes with a 10 YEAR GUARANTEE and, when you order today, we'll upgrade you to RUSH DELIVERY!Since quality customer service is very important to us, I have shipped the customer a second Hurricane Spin Mop Deluxe at no additional cost.We thank you for your patience. Sincerely,Customer Service Specialist

Review: My pocket hose that I purchased has a pin hole in it and they said in there commercial that it can not breakDesired Settlement: I want a replacement of the hose

Business

Response:

Dear Revdex.com,Your recent complaint has been directed to me for handling. Please accept my apology for any delay thishas caused. In order to resolve this, I have indicated what has transpired below on behalf of Telebrands.We are very sorry that the customer had a bad experience with their Pocket Hose. We canassure you these do work.Our company takes all inquiries from our customers very seriously and we appreciate you taking the time to contact us. Feedbackfrom our customers helps to ensure we are promoting a successful product. Since this was purchased through retail we will be happy to replace the Pocket Hose for the customer. Please allow 2-4 weeks fordelivery. Quality customer service is very important to us and we thank you for bringing this to our attention.Sincerely,Customer Service Specialist

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Review: Hello,

I bought online from a TV add a product called "FRESH STICKS" the order was supposed to be for the total of $25.27.

Several weeks went by and I received a partial order. It took me a few weeks before I sent the first of several letters through the US mail and the final letter was to the president of the company. I received a second order that the company calls a refilling of the order. OK, I have a few problems here.

one, some how they said I ordered twice, once for $24.27 and a second order the same day for $43.98. In the letters I sent I told them that the first order was JUST TINY GLASS BOWLS.....no so called sticks....so they sent me what they call the re-order....a few more tiny glass bowls with a couple of fresh sticks. I again sent a letter stating that in no way was this a complete FIRST order never mind a re-order and in what they say I ordered a second time that day I received NOTHING for the $43.98? now I just found the letter they sent me saying I need to call them, yes a few months has gone by, but that does NOT change that some how two orders where put in when I put in ONE order. and still have NOT received one full complete order!

So I called again, she was not in a good mood let me tell you. the lady finally said for me to mail back all and they would consider a refund. I asked for a pre-paid postage and she said they do not do that for any reason. I asked her if I never received what I said I did not receive, how can I return them? she said she will send me copies of the TOW ORDERS to my email. I still say IF I NEVER RECEIVED I, HOW CAN I SEND IT BACK TO THE!

plus I only ordered once I do not know how they say twice, but two amounts were taken out of my banking account!

I feel something terribly wrong with this company! I even offered to her that maybe the second order was some how put in accidentally, she got loud and said no way. I tried to tell her that I would not go back in a few minutes and reorder what I just ordered??? She was noDesired Settlement: I would at least like a refund for the second order that I did NOT receive, the $43.98 order. I will pay for what I have and let it go that way, but not for what I did NOT order!

thank you for all your time had help in this matter.

Business

Response:

6/19/2014

Revdex.com NJ FILE #[redacted]

TB#[redacted] and #[redacted] – INTERNET ORDERS

Mr. [redacted] placed two (2) Internet orders on 12/9/14 using computer address IP:[redacted] in the amounts of $26.99 and $43.98 for Telebrands’ Fresh Sticks product.

Review of Mr. [redacted]’ correspondence with your office indicates the non-receipt of Order #[redacted].

Therefore, we have issued a full refund of $43.98 to [redacted] (exp. date [redacted]). We do ask our customer to allow 3-5 business days for this refund to reflect in that account.

I trust this is the information you require. If further assistance is needed, please contact me or my associate, [redacted], at [redacted] Monday thru Friday between the hours of 9:00 AM - 5:00 PM EST.

Sincerely,

Customer Service Supervisor

Review: Telebrands handles Perfect Polly Pet. I ordered in November for a birthday gift for February 1st. The items arrived in good condition with boxes that were not damaged. I purchased 2 PerfectPollyPets and 2 cages for the Pollys. Cages opened and closed fine. When opened as a birthday gift, the Polly has little pegs on it's feet and comes on a freestanding perch - When taken off the freestanding perch to be placed inside the cages that were purchased from the same company, the pegs would not line up properly with the holes in the cage perch. I called to have this resolved and was told it had been over 30 days since purchase. I understand this and was not looking for money back but for an exchange of the cages as the packing list clearly states "YOUR SATISFACTION IS 100% GUARANTEED" The two people on the phone.. Ms. [redacted] and then a supervisor whose name I was not able to clearly understand, made no effort to satisfy this request. They continued to say it had been over 30 days and "I'm sorry, Miss" I was finally told that they didn't have enough room to write the entire policy on the packing list (that had plenty of open space on it). They real policy the supervisor advised is that customer satisfaction is only guaranteed for 30 days. I have reason to believe that this company knew that the cages were defective and shipped them out prior to Christmas knowing that people would not return within the 30 days so that they could gain money on the sale and not be stuck with the defective cages that they probably had manufactured in China. This is NOT proper business procedure and should be stopped. Also.. They should have to remove the customer satisfaction statement from their packing list or add (for 30 days only ) on it so it stands out.Desired Settlement: I would actually like the $19.98 refunded to my credit card but if that cannot happen, I would at least like to have cages sent to me that fit the Perfect Polly. I can supply you the packing list if needed.

Review: Telebrand company contacted my husband [redacted] to let him know that the order he placed for star lights was on its way. Then the person calling (spoke broken English and was difficult to understand) asked [redacted] if he wanted a free gift. [redacted] said "No, I do not want anything". The person calling asked [redacted] again if he wanted jewelry and a free gift. Again [redacted] said "No I do not want anything else and I need to go". This person that called my husband [redacted] went ahead and charged our credit card for an item that he did not authorize. When I called the Telebrand company "Sterlington Collections" (since that is how the charge did show up on my card) they informed me that there would be a monthly charge on my card from them. I told them I did not authorize this charge nor did my husband and do not authorize any future charges. I am sickened by a company that allows their employees to make unauthorized charges to customers credit cards. I have contacted my credit card company and filed a dispute.Desired Settlement: To not be charged for a product that I did not order and to not have future charges that I have not authorized to be placed on my credit card. I would also like a letter of apology and an explanation on how this could happen from the Telebrand company.

Business

Response:

Dear Revdex.com; RE: Sterlington Collection Purchase Thank you for contacting Telebrands regarding [redacted]’s purchase of the Diamond Z4 Ring from our Sterlington Collection Jewelry Division. We suggest [redacted] contact Sterlington Collection Customer Service at [redacted] to request or confirm any refunds for returned merchandise. This particular case is being forwarded to our contact at our Jewelry Division for review and response. We trust this is the information you require. If further assistance is needed, please contact Sterlington Collection Jewelry at [redacted] Thank you, Telebrands Tell us why here...

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

When I contacted Sterling Jewelry, Wanda was very rude and not helpful. We received the item that we did not authorize a purchase for and would like to return it. I do expect the Telebrand company to pay for the return shipping since we never authorized the purchase of this item. Wanda informed us that they would not pay for the return shipping. Not sure what to do at this point.

Regards,

Business

Response:

Dear Revdex.com; RE: Sterlington Collection PurchaseThank you for contacting Telebrands regarding the purchase of Jewelry Sterlington Collection Jewelry Division. I have directed this to the Sterlington Jewelry Supervisor.We suggest [redacted] contact Sterlington Collection Customer Service at [redacted] to request or confirm any refunds for returned merchandise.Thank you for contacting Telebrands.

Review: I purchased a star shower two weeks ago and now the red laser won't work. I attempted to contact telebrand to either get a replacement or a refund, however they haven't provided a response.Desired Settlement: I'd like a replacement star shower in place of the defective one. If this is not possible I would like a refund for 39.99.

Business

Response:

Dear Revdex.com,Please

accept my apology for any delay this may have caused. In order to resolve this, I have indicated what has transpired

below on behalf of Telebrands.We

are sorry that the customer was not happy with their ordering experience for

the Star Shower.Our company takes all inquiries from our customers

very seriously and we appreciate you taking the time to contact us. Feedback

from our customers helps to ensure we are promoting a successful product. Since these were purchased through retail we will be happy to replace the

Star Shower for the customer. Please allow 2-4 weeks for delivery. We thank you for your patience and for bringing this

to our attention.Sincerely,Customer Service Specialist Tell us why here...

Review: I have watched the infomercial over and over before going to purchase their Hurricane 360 Spin mop read testimonials etc. I called to order this mop and it was to be 19.99 + 12.99 for the first mop and S&H only for the second mop I then asked about the agitator in the top of the bucket and the agitator in the water for the mop and they said oh that is the deluxe model. Well they charged my account $67.97 and said I have a remaining payment the next month of 24.03 so a mop that was show was the deluxe model at the price of two for 19.99 with just having to pay shipping and handling for the second and that shipping would be expedited free of charge and a 10 year warrenty well I was told it would be 6 to 8 weeks etc. Now costs $92.00 I then proceeded to say I wanted to cancel the order because their infomercial is very deceiving. Well needless to say the payment is out of my account and when I called they say call back in 24 hours and we will try to correct it well I have done that the last two days. I am appalled that a company can go on national TV and deceive us!! My friend bought one of these mops at [redacted] for $40.00 and it is nothing like the mop shown on TV yet the box is Identical the name address etc. I just want my money back with lesson learned only believe half of what you hear and see. This company is giving me a major run around! And deleting my posts of my complaints. There customer service number is [redacted] They have sent me email to call this number well I have with no satisfaction.Desired Settlement: I want my money back and I feel they should be honest about their product and show what you actually get and be honest of the cost. Because no where on the infomercial does it state that you have to pay extra for the deluxe model with the water agitator. And the mop they show is plush and about 5-6 inches long from the head and the actual one you get is only 3 inches and very skimpy. The pedal on the bucket is completely different and the handle is completely different and its the same company except you pay full price in the stores. So very sad. I feel if they are so confident in their product the least they can do is be honest.

Review: I used the pan for the first time last night and it burst into flames on my stove. Three foot flame of black and orange grease flames! Black grease soot all over my stove and wall then it popped and went out. leaving black grease soot everywhere in my kitchen with my alarm sounding off for ten minites.Desired Settlement: Re call these PANS my house could have burned to the ground including me! they are a danger to the public!!

Business

Response:

Dear Ms. [redacted], thank you forcontacting Telebrands regarding your experience with the Orgreenic Cookware. Itis very unfortunate to hear of the circumstances that occurred and we arepleased you came to no harm. The detailed account you provided appears toindicate one of two things. The pan, after being washed perhaps, still had abit of water droplets or the like in the pan and when grease was added forseasoning or other reason caused the possible fire and "popping"sound you describe. The other possibility is the pan was left unattended withgrease in it too long. The situation you describe would not be a defect of the pan but most definitelyappears to be another issue as we described or other matter. While we will mostcertainly replace the pan there does not appear to be a reason for recall orfurther investigation by our claims team. Please confirm which pan you purchased and we will either make a completeexchange or refund to the address noted below, thank you.J[redacted] Andrea [redacted] 10727 Sycamore street NWMinneapolis , MN 55433Evening Phone: (651) 230-2783E-mail: J[redacted]@outlook.com

Consumer

Response:

I am rejecting this response because:this pan was not washed first. this pan was not unattended. This pan burst into orange flames taller than my vent cover over the stove like plastic on fire not grease.My new kitchen tile was burned my stove. I still have pictures of the sold black soot all over my wall and stove! When the plastic stopped burning the flames made noise and went out thank god! These pans have nothing but bad reviews I want to refunded my cost to have this all cleaned 500.00 along with the 17.00 pans from Wal-mart.

Business

Response:

This matter has been referred to the appropriate party for consideration of the $500 payment requested. Ms. [redacted] will be contacted accordingly. in the meantime while no proof of purchase or evidence of this issue were offered, a refund for the $17 retail purchase at Walmart will be issued. J[redacted] can expect a refund check to be delivered directly within 7-10 business days of this reply. Address confirmation noted below:

Review: I ordered two ped eggs on sept the 12 for the price of 22.98 with free shipping and a free heel balm.

It said to arrive in 4 to 6 weeks which was fine. Then around oct the 8 I decided to check the status

it had been cancelled when I called to ask why the guy I spoke with said because they didn't have the product in

the warehouse I asked where my money was and he said it was being refunded and check my account in 2 to 3 days.

I called back oct the 22 because I stilled had not received my refund the lady I spoke to this time told me I never got charged

for the product which is a lie because I checked my account 5 mins after the purchase and they took the money out even

when I checked the status online it showed it was paid. all I really want is the product or my money back.Desired Settlement: produce product or refund and make sure all their employee's are on the same page.

Review: This company has a faulty defective product known as "Pocket Hose" on store shelves. I had 2 hoses that failed in 1 to 2 months. I tried to get a refund from this company for one of the hoses and I stated in writing I wanted a refund--they sent me another hose instead.Desired Settlement: They should refund me the $20 I paid for their faulty defective product, and then they should pull all the Pocket Hoses off all store shelves until they solve the problems they have.

Review: I bought a pocket hose from a telebrands local dealer and within 2 months the hose exploded!!! It literally flooded part of my home.Desired Settlement: I want a full refund for this clearly faulty product. When going online everyone has the same problem with the hoses exploding.

Review: I ordered online on August 18th, a (1) Stone Wave (price $10 plus $6.99 shipping) at [redacted] , the advertising claim order another separate only $6.99. During the process online the customer never has the option to buy the "another separate stone wave $6.99. I decided to buy online only ONE (I have the receipt printed out). for $16.99 total. I never received on my email notification about the purchasing. The order number online does not match with my order, even belongs to somebody else, it is personal information, that is violation to my private information, maybe somebody else can have my personal information too. ( I got the copy with me). By Tuesday August 20th, I ordered by phone to be charge in the same order the "another separated stone wave $6.99", they did, the customer service repeat and confirmed by phone what I bought and told me "Madam, you will be charge for $6.99. I never received notification email. Today August 30th still I checked my checking account and they charged me $56.99. I contact the customer services looking for explanation about it, but they told me that maybe I may the mistake during the process and I ended buying something else for $40. I never did that I got the copy of my purchasing online printed out. That's all. This company have a malpractices, unethical collection and take advantage of customer by giving not information or notification of purchasing to their clients, and in the main time they charge for goods that you never ordered. I had talked to customer service and supervisor, finally they gave me a number that never match [redacted] to track my order, when I was talking to him, I made them wait in the phone to make sure that was the correct order. When I hang off the phone I tried to track my order again with the same number they gave me and belongs to somebody else.Desired Settlement: I told them to stop the order, they told me they can't do that, that I can refuse the order, and they will refund the money in my checking account in a 2 weeks. Given to the malpractices that this company is doing it not only with me, if not with more customers, which I had read in another websites complaining about the same thing, I want they stop the shipment talking to their carrier and putting my money back as far as possible.

Review: Bought the hose online in May 2014, Order # [redacted]. I actually bought two. Last week one of my hose burst and I cannot get in touch with these people. It is advertised as a "Lifetime Warranty" Website advertises contact info and hours as: ###-###-#### (M-F 8:00 AM to 11:00 PM Eastern Time & Sat - Sun 9:00 AM to 6:00 PM Eastern Time) I have tried to call them several times with no answer or resolution.Desired Settlement: I want a refund. I do not wish to deal with this company ever. Truly unsatisfied with product and company.I will never recommend this to anyone.

Business

Response:

Dear Revdex.com,Please accept my apology for any delay this may have caused. In order to resolve this, I have indicated what has transpired below on behalf of Telebrands. We are sorry that the customer was not happy with their Pocket Hose ordering experience. Our company takes all inquiries from our customers very seriously and we appreciate you taking the time to contact us.Feedback from our customers helps to ensure we are promoting a successful product. Since quality customer service is very important to us, I have issued a full credit of $84.97 to the customer.We thank you for your patience.Sincerely,Customer Service Specialist

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I purchased a skillet, a pancake skillet from [redacted] about 6 months ago. Just recently one of the two handles broke at the base of the skillet. Based one the lifetime warranty, I contacted Orgreenic at the telephone number provided, [redacted] After speaking to a customer service representative, I was assured my item was under warranty. The process in order for me to receive a replacement product is when the issue begins. I was asked to pay for packaging and postage to first send the item for inspection. Upon review, I would be reimbursed the fees for mailing the item to them, only if I fax the receipt of paid postage, first.

I advised, I do not have access to a fax machine and requested if there where other means to get a replacement item and to be reimbursed for postage. The CSR stated no there was not. I requested to speak with his head of department. The supervisor accepted the call and did nothing more but continuously stated the company policy and she had no other means of resolving my issue of not having a fax machine to forward a receipt for postage reimbursement.Desired Settlement: I would like Orgreenic to forward a pre-paid return label, including all packaging materials, along with a verifiable RMA number so I may return the defective item, under the lifetime warranty given to me at time of purchase.

Business

Response:

Dear Revdex.com,Please accept my apology for any delay this may have caused. In order to resolve this, I have indicated what has transpired below on behalf of Telebrands. We are very sorry that the customer had a bad experience with their Orgreenic Pan. Our company takes all inquiries from our customers very seriously and we appreciate you taking the time to contact us. Feedback from our customers helps to ensure we are promoting a successful product. Quality customer service is very important to us, we will be happy to replace the Orgreenic pan for the customer. We thank you for your patience and for bringing this to our attention.Sincerely,Customer Service Specialist

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Please forward the new pan to:

Review: I purchased a book by telephone through Telebrands approximately 2-3 years ago. Although I received the book, unbeknownst to me, TBR Everyday Savings began deducting $14.99 per month from my account. I did not notice it until recently when I became unemployed. My accountant reviewed my account and found that this deduction has gone on for quite a long time.

On 5/7/14 I called the company and was informed that I was not entitled to a refund. This is unfair, as I was unaware of the constant withdrawals from my account and did not receive anything in return for this thievery of my funds.

5/16/14 RECEIVED THE FOLLOWING UPDATE FROM THE CONSUMER

I would like to slightly refine my complaint against Telebrands. My accountant, after reviewing my last several years worth of bank statements, found a total of $300.80 wrongfully charged by Telebrands to my account. I purchased a book called "Who Knew?" on 8/3/12 and the $14.99/month charges started coming out after that.So I would like to request repayment from Telebrands for $300.80 plus interest.

Desired Settlement: A refund of $360.00 to $540.00 in my account.

Business

Response:

7/16/2014

Revdex.com NJ FILE #[redacted]

TB#[redacted]

Mr. [redacted] placed an order for Telebrands’ Who Knew product on 7/26/12 and agreed to our Everyday Savings Program billed at $14.99 per month.

Mr. [redacted]s’s [redacted] Card [redacted] (exp. [redacted]) has been charged $14.99 per month for the past two (2) years. There is no record of contact from Mr. [redacted] to our Customer Satisfaction Unit regarding any dissatisfaction with this program during the period 7/26/12 – present.

As a gesture of good will, we are requesting this program be canceled so that no further billing be incurred.

As an additional gesture of good will, we are requesting the full charge of $300.80 be reversed in the form of a refund. This refund is being issued to [redacted] Card [redacted] (exp. date [redacted]). We ask Mr. [redacted] to allow til his next billing cycle for this refund to reflect in that account.

We now consider this matter resolved.

I trust this is the information you require. If further assistance is needed, please contact me or my associate, [redacted], at [redacted] Monday thru Friday between the hours of 9:00 AM - 5:00 PM EST.

Sincerely,

Customer Service Supervisor

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I bought this product because of the lifetime guarantee. It broke after a few days. I contacted customer support, sent them a copy of my receipt and pics of the hose over 2 months ago and have not received a replacement. I called again and they promised the newest upgraded version... Which I did not receive either.Desired Settlement: A refund of $20 + nc tax and a replacement hose for my troubles.

Business

Response:

Dear

Revdex.com,Your

recent complaint has been directed to me for handling. Please accept my apology for any delay this

has caused. In order to resolve this, I

have indicated what has transpired below on behalf of Telebrands.We are very

sorry that the customer had a bad experience with their Pocket Hose. We can

assure you these do work.Our company takes all inquiries from our customers

very seriously and we appreciate you taking the time to contact us. Feedback

from our customers helps to ensure we are promoting a successful product. Since these were purchased through retail we will be

happy to replace the 25 FT Pocket Hose for the customer. Order #[redacted], please

allow 2-4 weeks for delivery. Quality customer service is very important to us and

we thank you for bringing this to our attention.Sincerely,Customer Service Specialist

Consumer

Response:

Review: [redacted]

I am rejecting this response because:I have no faith in the company or product and after waiting 2 months already I doubt I'll see anything. I would like a refund in the form of a check and no product mailed to me.

Regards,

Business

Response:

Dear Revdex.com, We are sorry that the customer was not happy with our first response. We stand behind our products and have reshipped this hose to the customer on 12/18/2015 with Fedex tracking 61292700973042457931 which shows the customer should have this by end of day 12/24/2015. If the customer would like reimbursement please fax a copy of your receipt for reimbursement to (973) 244-0295. Please be sure to include your name and address on any and all correspondence. Thank you for your patience. Sincerely, Customer Service Specialist Tell us why here...

Review: the spin mop mop does not work anything like they say on tv. the mop head keeps falling off when in water.

Business

Response:

Dear Revdex.com,Please accept my apology for any delay this may have caused. In order to resolve this, I have indicated what has transpired below on behalf of Telebrands.Order #[redacted]Order received: 06/11/14 Hurricane Spin Mop We have replaced the mop heads several times for the customer and we are sorry the customer had a bad experience with the Hurricane Spin Mop.Since quality customer service is very important to us, we will issue a credit for the amount billed of $52.97. The order was placed with a check payment so a reimbursement check will be sent to thecustomer. Sincerely,Customer Care Specialist

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Review: I used the hose 4 times and a huge hole blew out part of the hose close to where connected to water source/Desired Settlement: that company refund the $21.47 I paid for the hose at our local Walmart.

Business

Response:

Dear Revdex.com; Please accept my apology for any delay this may have caused. In order to resolve this, I have indicated what has transpired below onbehalf of Telebrands. We are very sorry that the customer had a bad experience with their Pocket Hose.Quality customer service is very important to us. Since this was purchased through retail we will be happy to replace the 25 foot Pocket Hose for the customer. These are currentlybackorder but as soon as they come in, this will be shipped to the customer. We thank you for your patience and for bringing this to our attention. Sincerely,Customer Service Specialist Tell us why here...