Telebrands

Review: I am a retired disabled senior who is essentially home-bound. I saw the advertisement for the Stonewave Cooker on television. At a price of $10.00 plus shipping and handling I considered it a bargain and ordered one set, i.e. two crock pots and a cookbook. Several days later, I received a total of six crock pots and a cookbook. My debit card account was billed $87.00. As soon as I realized this, I called the customer service help line posted on the web site. The customer service person did not speak fluent English, and I had a difficult time explaining the mix-up to her. I immediately called my debit card account manager and placed a stop payment on that transaction. The web site also explained that their return policy is 30 days upon receipt, if theitems have not been used or are perishable. The web site will not accept C.O.D. packages. Am I to bear the cost of shipping back to New Jersey, for items and quantities that I did not order.I received a call from Telebrands Customer Care today, telling me that I can expect a new shipment within a few days. Is there no end to their arrogance and utter contempt for my wishes !!Desired Settlement: I wish to return the product to the vendor, at no cost to me. Please telephone me as soon as the issue is resolved. Thank You.

Review: I placed an order from Telebrands for the Dump Cake Book and it was supposed to include the Dump Cake, Dump Dinners recipe books and an 8 inch pan. Placed 6/6/2014 receiving only the Dump Cake and pan on 6/10/2014 to my address. I called on 6/10 and asked where the rest of my order. On 3 ocassions since I have been told my order will be sent and I will be issued a $5.00 refund. Package was to be received today. I track the package and low and behold they shipped to a P.O. Box in [redacted] and not my address in [redacted] in error. I call today and being told replacement will be shipped out and my refund issued within 7-10 business days. This is too much.Desired Settlement: Refund of the total and keep the merchandise for having to deal with this company 5 times and still haven't fixed it.

Business

Response:

Dear Revdex.com, Please accept my apology for any delay this may have caused. In order to resolve this, I have indicated what has transpired below on behalf of Telebrands.Order # [redacted] RECEIVED 06/06/14Dump Cakes $10.00Dump Dinners and + Orgeenic Pan 8” $9.99Processing and handling $7.99Total $27.98 CREDIT 07/16/14 $5.00 No-charge replacement shipped: 7/17/14We are sorry that the customer was not happy with their ordering experience. Our records indicate that a credit of $5 was issued on 7/16/14.Since quality customer service is very important to us, I have issued a credit of $22.98 for the remaining balance of the order. This will give the customer full credit for their order. We thank you for your patience.Sincerely,Customer Service Specialist

Consumer

Response:

I am rejecting this response because: The card is no longer valid need to send me a check for 22.00.[redacted]

Business

Response:

Dear Revdex.com, Credits were issued and accepted on the VISA credit card ending in [redacted].ARN#[redacted] = $5 on 6/8/2015 ARN#[redacted] = $27.98 on 6/8/2015 The credits have been applied to this account, the bank will apply it to the current account or refund the customer. Please contact the bank directly with thisinformation for the refund. Sincerely,Customer Service Specialist Tell us why here...

Review: I purchased zip socks for my father from what looked like "As Seen On TV". Received the sox and they were too small needed to return.. Could not find the domain on the web to return, tried calling customer service no phone number on the web. Sent a note to As Seen ON TV they said no you did not buy them from us, you bought them from Fabfoils.com. Come to find out the business is no longer in business and the domain is for sale. So we are stuck with zip sox that don't fit and out 70.00 +dollars. Just want the money back please.

04/08 TBR*ZIP SOX [redacted] NJ $76.95. Will gladly send the sox back to them.

Thank youDesired Settlement: 76.95 back in my account.

Business

Response:

Dear Revdex.com, Please accept my apology for any delay this may have caused. In order to resolve this, I have indicated what has transpired below onbehalf of Telebrands.Order # RECEIVED 4/2/2015Zip Sox SM/Med $19.99 Zip Sox SM/Med 9.99 Zip Sox SM/Med QTY 2 $39.98TOTAL $76.95 We were not aware that the customer had a problem with the Zip Socks, we werenever notified that they wished to return or exchange. We are not Fabfoils.com.Telebrands offers merchandise seen on TV or through their website www.telebrands.com. For future reference the toll-free Customer Service phone number forTelebrands is 800-777-4034.Since quality customer service is very important to us, I have issued a credit of $76.95 to the MasterCard on file ending in [redacted]1676. Thank you for bringing this to our attention. Sincerely,Customer Service Specialist Tell us why here...

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Review: I ordered this ped egg for my mother with the understanding it came with refills. I come to find out I was charged for 2 instead of one, I called my credit card holder to cancel the payment. I was told I would be charged $31.00 to stop payment, I said I would try to contact the place I ordered from. I finally got to speak to someone , I told him I wanted to cancel the order , he told me it was already placed . It takes 3 - 6 weeks to ship and I cannot cancel ?

Business

Response:

Dear Revdex.com;In order to resolve this, I have indicated what has transpired below on behalf of Telebrands.Order #[redacted]ORDER RECEIVED 06/02/2015 PEDEGG+SMOOTHER = $19.99 X 2 = $39.98We are very sorry that the customer not happy with their ordering experience. We received an order for 2 of the Pedeggs fora total of $39.98.These were in stock and they shipped immediately and could not be canceled.Since quality customer service was very important to us, I will issue a credit for 1 for $19.99 to the [redacted] account ending in[redacted]. The credit will reflect on their next billing statement. We thank you for bringing this to our attention. Sincerely,Customer Service Specialist Tell us why here...

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: On 12.30.2012, I placed an order for Instabulbs from Telebrands. I checked on the status of my order four months later in April of 2013 and it indicated the company was backlogged and that the products would take a longer time to arrive. It has now been over a year and I still have not received the items. Furthermore, the status of my item shows that there was an error processing. I was charged for these items in December of 2012 on a credit card I no longer possess and have moved homes since November 2013. I tried calling customer service to get this issue resolved, was placed on call for a very long time, then told by the representative that answered that I was sent to the wrong department.. even though I had asked for the telebrands department in particular. The number the representative gave me to call in order to resolve my issue sent me back to the same department that he advised me was incorrect.Desired Settlement: At this point, I would just like my order refunded. This company obviously does not value their customers. My order number is [redacted]. I have a copy of the confirmation email if needed. I would like the check mailed to my current address. Thank you for your assistance in this matter.

Review: The problem is that I ordered a simulated white gold diamond ring from this company, and I was not satisfied with the purchase and I immediately returned the item for a refund, which the company has yet to return to my wife [redacted], as it was purchased with her [redacted] debit card. The item was received on October 3, 2013. The item ID is [redacted], Diamond Z Ring and Item ID number [redacted], Diamond band. The order number is [redacted]. There have been numerous calls made to Customer Service which have gone unanswered and also the items were returned about three days later after I received them and to date, there has been no response from the company in returning the money due back to the debit card.Desired Settlement: I would like a total refund of app. $60.00 returned to me.

Review: I ordered the Hurricane Spin Mop that was buy one, get one half off (according to the customer support). I thought the commercial said if you buy one now, you get one free. The ordering process was all automated and there was no customer service rep on the line. I answered the questions and thought I ordered 1 mop and got one additional mop and ordered 1 dolly for the mop bucket. When I received the order, I received 2 bucket dollies and received 4 mops/buckets. I only ordered 1 dolly and 2 mops. I contacted the customer support number and spoke with [redacted](which was in India and they didn't speak English well)and they said the only way to get a refund is to pay the S&H and return them. They also refused to let me speak with a manager. My daughter called back and spoke with [redacted], a supervisor. She admitted that the dollies that were shipped didn't fit the buckets ordered. When questioned why they would ship the wrong dolly, she said, that is what was ordered through the automated system. She is refunding the cost of the dollies and the S&H. My daughter then questioned about the 2 addtional mops that were ordered and she said there was nothing she could do unless they were shipped back and I paid S&H to return. I told her that I didn't order them and she said that her system said I did order them. My daughter called Telebrands in NJ directly and they are ordering the transcript of the call because the way I answered the questions, is the reason why I received 4 buckets. This system was 100% automated with no human interaction and no way to confirm the order. They stated at the end of the call that I ordered 2 buckets. I thought that was buy one, get one half off, not 4. This is a horrible way to do ordering and support. I will be disputing the charges with [redacted] also.Desired Settlement: I would like to pay for only what I ordered. If they had human customer service reps, then this wouldn't have happened. I will pay for 1 bucket at $39.98 plus $12.99 S&H and 1 bucket at $19.99. I do not want to pay for bucket dollies that do not fit the bucket I ordered. They should never have sent them or ordered them if they didn't fit the bucket I was ordering.

Review: I went to the online (Friday Dec. 6th) www.orgreenic.com ordering site and wanted to order their ten inch pan and could not order it unless I ordered their eight inch pan also. Their was an automotive voice and not an actual person to speak with available. My information was taken and I waited to be able to speak to a person to change the shipping address and the size of the pan but was unable to do so. I then called their customer service number and was told that I could not cancel the order until Monday. I called again on Monday and was told that my order would be cancelled with my confirmation number being [redacted] and I should call again in 48 hours to reorder on their customer service phone number. I did so and was told that the previous order had not been cancelled and was already being shipped to an address in Minnesota where we live in the summer and where there is no one to take the order or return it as we live in Florida six months of the year. Also the money had already been taken out of my debit card account. I called again today (Wed. Dec. 11th) and was unable to get any satisfaction. The person on the line was very rude and would not consider any other options. Please help me ge a resolution to this situation.[redacted]Desired Settlement: I would like the money already paid to them back to me and my order for the ten inch pans taken and mailed as requested.

Review: On July 3, 2015 I order my Colorama Coloring book, Free Pocket Colorama Coloring book, a set of 6 coloring pencils. Also additional 51 piece coloring kit for $29.98 plus $ 9.98 for shipping and handling.I have been calling the company to find out when my products will be delivered. The company stated that I have to wait 6 weeks to get my order. I have been calling them back to check on my status and they always keep saying wait 6 weeks. So after I waited 6 weeks I received no package in the mail from that company. I called the company and they want me to wait another additional 2 more weeks. This is why I contacted the Revdex.com because 8 weeks may turn in to 8 months to a year.Desired Settlement: I want my correct order to be delivered to me and $5.00 added back into my account like they promise me. They are adding $5.00 back into my account for waiting so long.

Business

Response:

Dear Revdex.com,In order to resolve this, I have indicated what we need below on behalf of TELEBRANDS. We are sorry to the customer was not happy with their orderingexperience. We are sorry that the customer was not happy with their ordering experience. Order # [redacted] received on 7/3/2015ColoramaShipped 8/20/2015 Unfortunately, we experienced a backorder on the Colorama. The item is now in stock and her order is being prepared for shipment and charging. We have applied a $5.00 discount to the customer’s order. Instead of being charged for $38.48 she willbe charged $33.48.Quality customer service is very important to us and we thank you for bringing this to our attention. Thank you for your patience. Sincerely, Customer Service Specialist Tell us why here...

Review: I purchased balloon bonanza online on April 23, 2015 and I have not received it yet. I called their customer service twice already and their website to check status is not giving me any information. They advertised on TV and you would assume that it will ship immediately and it has been three weeks and they did not even let me know if it is coming or how long I have to wait. My grandchild has been waiting for it since. It breaks my heart. I believed that it is false advertising what they are doing. It is a very bad customer service not to contact customers or delay delivery. Shame on Balloon BonanzaDesired Settlement: Deliver my order immediately

Business

Response:

Dear Revdex.com,Please accept my apology for any delay this may have caused. In order to resolve this, I have indicated what has transpired below onbehalf of Telebrands.Order #[redacted]Balloon Bonanza $14.99Processing and handling $5.99Total $20.98Unfortunately due to the high demand on the Balloon Bonanza we are experiencing a backorder. Nothing will be billed to the credit card until this has shipped. Our website does indicate this on the website: Product Sales and Delivery Most orders are shipped within 1 week of receipt. However, depending on demand for the product, some items may require up to sixweeks for shipping. You should allow additional times for the shipping of products from our warehouse to you.Our company takes all inquiries from our customers very seriously and we appreciate you taking the time to contact us. Feedbackfrom our customers helps to ensure we are promoting a successful product. Since quality customer service is very important to us we have applied a discount of $5.99 to the customer’s order. We thank you for your patience and for bringing this to our attention. Sincerely,Customer Service Specialist Tell us why here...

Review: Ok I saw the advertisement for this product on TV on 04/13/14. I tried to order online but order would not go through so I called customer service # on the screen 1-[redacted]. I spoke to a Woman rep, she assured me REPEATEDLY that the only amount they would deduct from my acct is 2 payments of $19.99 + shipping and handling. We set up the two dates that they were to be taken out and order was finalized. On 4/15/14, I receive an alert from my bank that my acct had overdrawn because they removed $213.69 from my account w/out my approval. That is an expensive mop. So I called customer Service to let them know this was not what I agreed to. Representative tells me to wait and receive the order and then not sign for it and send it back. I waited for the order and it never arrived, I checked with my kids who are home all day and they say nothing was delivered. So I called Customer Service again to tell them this last Tuesday 06/17/14 to tell them this, the CS Rep tells me he shows it was delivered and signed for, I said not by me or my kids, he verified the address with me and it turns out they delivered the product to the wrong address. Well he finally agrees to issue refund, he tells me to expect it within 3-5 business days, OK well Friday 6/20/14 was 3 business days, today makes 5 business days, no refund, I call them again to ask where my refund is they apologize and tell me it is going to be another 3-5 business days. I am sick of waiting for my refund on a mistake they made, I want my refund but I think they are just telling me they are sending it and they are lying to me. This is a fraud and I want my money plus the NSF fee from my bank.Desired Settlement: I want the $213.69 that they charged my card plus the $34.00 NSF fee I accrued for this issue and I don't want to have to wait ANOTHER 3-5 business days. This is Fraud and this company needs to be made responsible. In Addition to that they also enrolled me in Identity Ease without my approval and they have been removing 19.95 from my account for the last 2 months. once on 6/2/14 and one on 5/5/14. This is ridiculous.

Business

Response:

Dear Revdex.com,Please accept my apology for any delay this may have caused. In order to resolve this, I have indicated what has transpired below on behalf of Telebrands. Order #[redacted] RECEIVED 03/30/14Hurricane Spin Mop + Sticky Buddy $39.98Additional Hurricane Spin Mop + Sticky Buddy $19.99Hurricane Mop Bucket Dolly x 3 $44.85Hurricane Mop Heads Set of 2 x 3 $59.94Hurricane Mop Duster Head x 3 $29.97Processing and handling $18.96Total $213.69 Credit:07/07/14 - $213.69 Credit 07/07/14 - $213.69 We are sorry that the customer was not happy with their ordering experience.Our records indicate that 2 credits of $213.69 each were issued on 07/07/14.The customer also disputed this with their credit card company on 5/04/14 in the amount of 213.69. Once a dispute has been filed, the credit card company reverses the charges and blocks further activity for this transaction. Therefore the customer has been reimbursed and no credit is due at this time. We thank you for your patience. Sincerely,Customer Service Specialist

Review: I ordered and paid for separate itemsDiamond x3pcdeluxe collectionDiamond zring dand diamond zband dlx szI paid an extra for priority processing on October 30,I have been told by customer service that the packages were already sent and should have arrivedThis conversation happened separate times and still have not received any products from themI have since read reviews and complaints against the same company and feel I am yet another victim of there fraudulent practicesThey have misrepresented there processing fees and claim to have sent the package via usps and have no tracking numberPlease help to stop this fraudulent business so it does not continue to operate in this manner.Desired Settlement: I would like the products I ordered to be shipped priority mail, 2-days at most delivered to my addressThe products I already paid for and have the paid invoice to show for it
Business
Response:
Dear Revdex.com,Please accept my apology for any delay this may have causedIn order to resolve this, I have indicated what has transpired below on behalf of Telebrands.Order [redacted] Received 10/30/2014Diamond ZDlx sz= $29.99Diamond ZBand sz= $19.99Diamond Z3OC Collections = $59.99Processing & handling $9.99Total $Order [redacted] Order reshipped on 12/3/We are very sorry that the customer was not happy with their ordering experienceOur records show we shipped the Jewelry collection on 12/3/Quality customer service is very important to us and we thank you for your patienceSincerely,Customer Service Specialist Tell us why here

Review: We order the star gazer lights on 11-12-15 they took 49.99 out out of checking account on 11-18-15. We called on 11-25-15 and the computer says we will bot take money until it has been shipped. They told us it was on backorder and wouldnt be delivered u til 12-24 I told them to cancel order and put money back in account and they tried to say they didnt take the money plus it caused and overdraft if 35 dollars.Desired Settlement: 49.95 back fie the order plus the 35 fir overdraft charge

Business

Response:

Dear Revdex.com,Please

accept my apology for any delay this may have caused. In order to resolve this, I have indicated what has transpired

below on behalf of Telebrands.[redacted]

[redacted]We

are sorry that the customer was not happy with their ordering experience for the

Star Shower.When

using a credit card and your order cannot be shipped within the stated delivery

date, we will notify you of the expected ship date. Your credit card will not

be charged until your order is shipped.If

paying by check the check has to clear the bank before the merchandise can be

shipped.Credit

was issued to the customer on 12/1/2015 for $49.98. They should be receiving their refund check

shortly. To address [redacted] request for reimbursement for overdraft fees

incurred as a result of this transaction, he may FAX the bank statement in

question to our Customer Satisfaction Unit at [redacted]. The bank

statement must contain customer’s name and account balances before and after

Telebrands’ charge was assessed to confirm it was in fact Telebrands’

transaction which was responsible for the overdraft charge. Upon review of the

bank statement, Mr. Wright will be contacted and advised the status of any

reimbursements forthcoming for overdraft charges.Quality customer service is very important to us and

we thank you for bringing this to our attentionSincerely,Customer Service Specialist Tell us why here...

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I placed an online order with this company on 4/5. It states they do not bill until product is shipped. I was billed instantly. Two weeks later, I check and there is no tracking number provided. I then call customer service who tell me the expected delivery date was between the day before I called and 5 days after. He could not explain to me how it could possibly be delivered before it was even shipped. He then told me it could take up to 6 weeks before they deliver. I then told him this is a Mother's Day gift that I need before then. He tells me to return it if its late. It can't be refunded because it is being packaged for delivery. It is now 4/25, no tracking number and no delivery.

I filed a complaint here last night. I can't find where to add to it. I just called Telebrands again this morning. They told me again it was shipped out last night and I have to wait until it gets here, send it back to them, then wait 3-5 business days for a refund. It has not been shipped. I asked for the supervisor and was put on hold for 2 minutes. It has been 15 minutes and now they hung up. I'm supposed to believe they will issue a refund when it takes them this long to ship, if it even has been. The web site says they will not charge my card until its shipped, but it was charged 20 days ago.Desired Settlement: I want a total refund of $47.97 processed immediately and the order canceled.

I want a full refund now. I don't want to wait until they decide to give it to me.

Review: I ordered an hurricane mop after viewing the commercial for this product. The commercial stated that the product was 39.95 for one mop and an added mop for an total of 49.95 with payments distubuted over two months. I called the number and was proceeded via at least 30 questions after I selected to order the mop. I entered my payment method, however I did not recieve confirmation that it was recieved. Therefore, I entered my payment method again and then that payment method was accepted. I was fearful that I had paid twice, therefore I waited on the line to speak with an "customer reprensanative". I spoke with someone who informed me that they could not address my issue as they have nothing to do with the "hurricane mop" and directed me to call another number. I called the number the next day and was informed that my purchase amount was 154.00 instead of 49.95. I explained that there was an mistake and I wanted to cancel my order. The reprensanative informed me that the order was cancelled. However, I recieved the merchandise and was chardged for 97.14. I called them and informed them that I did not want to the merchandise. They informed me that I should not have accepted it. I informed them that the merchandise was at home after work and there was not an requirement to sign for it. I attempted to ship the information back and was informed that to ship each box(I have two). It would cost $45.00 per box. The hurricane company does not provide return label shipping. I have spoken to them twice without avail. I have the items still boxed up. As I explained to them why would I purchase 4 mop kits. I am extremely frustrated. I have read other reviewers comments that they have had similar experiences (I should have done my research before I purchased them). This company are scam artists. I want ALL MY MONEY BACK. Hopefully you can help me. Thanking you in advance.

Business

Response:

5/20/2014

Revdex.com NJ CASE #[redacted]

[redacted] (ACCOUNT IN NAME OF: [redacted])

TB #[redacted]

Ms. [redacted] placed a phone order on 2/15/14 for Telebrands’ Hurricane Spin Mop product in the amount of $152.92.

We apologize this order was not canceled in a timely fashion. It is unfortunate Ms. [redacted] was not serviced up to our usual standards. We do appreciate our customers’ feedback regarding service and utilize the information to improve and provide a high level of service to all our valued customers. This particular incident will be used as a valuable training tool.

We have arranged for two (2) prepaid labels to be mailed from UPS (United Parcel Service). These labels will arrive at Ms. [redacted]’s residence in white window envelopes in approximately 7-10 business days. Therefore, please do not mistake them for mail solicitations. When the labels arrive, please affix one (1) label to each carton and bring to a UPS facility for the return to our warehouse.

On 5/16/14 Telebrands responded to a charge back dispute filed by our customer for this transaction. The [redacted] Card Company has issued a provisional credit of $59.97 while this dispute is in process.

In view of this information as a gesture of good will, we are issuing the difference of $92.95 ($59.97 + $92.95 = $152.92 total purchase) as a refund to [redacted] Card [redacted] (exp. date [redacted]) BEFORE these items are returned to our warehouse. We ask Ms. [redacted] to allow 3-5 business days for this refund to reflect in that account.

I trust this is the information you require. If further assistance is needed, please contact me or my associate, [redacted], at [redacted] Monday thru Friday between the hours of 9:00 AM - 5:00 PM EST.

Sincerely,

Customer Service Supervisor

Review: I cancelled an order placed on 04/27/2014 and the company promised to process a refund within five business days, which I still have not received.

I called them more than 4 times for the refund and they kept telling me I should be receiving it in the next five business days.

Sorry, but I had enough.

Consumer

Response:

??I would like to inform you that the complaint has been resolved with a full refund from the business

Ordered 3 TBR Star Shower lights on 11/21/15 and paid an additional $9.95 for 3-5 day expedited shipping. On 11/27/15 we called to cancel the order since it had not yet been delivered. We were told that it was too late because it had already been sent to FedEx for shipping. They charged my credit card on 1127/15. On 11/27/15 I also contacted my credit card co. and registered a dispute due to non receipt of the product as promised.
On 12/9/15 we received an email from TBR saying that my order had shipped by FedEx and to expect it in 7 - 10 days and they provided me with the tracking number. I called FedEx and refused the delivery and asked for it to be returned to the shipper.
Several days later I pulled up the complete tracking info which shows that the order was picked up at their facility by FedEx on 12/9/15 and they received it back (after I called FedEx and refused the delivery) on 12/16/15.
To support their claim of delivery to me, Telebrands sent a copy of the tracking info to my credit card co. blocking out the tracking number and the initial origin information and told my credit card co. that it had been delivered to me.
Long story short, I have a full copy of the tracking info showing all details which I am in the process of sending to my credit card co. to support my dispute.
I would not recommend doing business with this company. It is a shady operation who cares nothing about the consumer.

Review: I orderd star shower on dec,they charge shipping and handling,also I had a option for day shipping for an additional so I paid the additional for day shipping,on dec the I still had not recieved my order,I tried to call them that was a complete joke,after hrs of being disconnected on,a rep,somehow called me back and I asked about my oreder they only wanted ti sell me another one and told me that I had to go on line to "status" I did that and there was no infomation,I called back and this time after getting the run around I spoke to a supervisor to which I orovided my order number to and was told there was no such order,but she can process another one,yeah right so I figered what ever,well on the I recieved my order that I was told I would not be getting,so I paid almost $total for second day shipping and it took days they advertise % satisfaction,well you cant even call anyone to complain to becouse all you can reach are sales and orher then trying to push more units they have no interest in helping.I did try to call again and was told I need to call [redacted] for orderes already placd since I never heard of aread code I double checked with the rep and she confirmed that was the number,what a suprise its a out of service number,this company seems very shady and is set up not to handle any customer service issues at all you just get the run aroundBuyer beware this companys a jokeDesired Settlement: Well since the web site has a guarantee of 100% satisfaction which they completly blew all together a refund is in order as advertised
Business
Response:
Tell us why here...Dear Revdex.com,Please
accept my apology for any delay this may have causedIn order to resolve this, I have indicated what has transpired
below on behalf of Telebrands.Order
# [redacted] received 12/1/2015STAR
SHOWER RED/GREEN - $39.99PROCESSING
AND HANDLING $9.99EXPEDITED
SHIPPING $9.99Total $59.97We
are sorry that the customer was not happy with their ordering experienceThe
correct phone number to contact for customer service is [redacted]Expedited
shipping was selected for Priority Processing for $9.99, 2-day shipping for
$was not selected on this orderOur
records show this was shipped on 12/8/and was delivered on 12/11/2015.Quality customer service is very important to us so
we will issue a credit for the expedited shipping of $This will reflect on their next billing statementWe thank you for bringing this to our attention

Review: I tried to order ONE set of dumpcakes from their website. The website said the order never went through twice. I then called to see if it went through. The representative on the phone told me the orders did not go through. I waited until the following day and tried again. The order seemed to go through then. I was then emailed a shipping confirmation that they had shipped TWO sets meaning the original order had gone through. I immediately called and told them to recall the shipment. They refused. I asked for a return shipping label. They refused. They told me to refuse the shipment which was impossible as we never know when things will be delivered. I called again asking them to cancel the third order (the one I originally thought had gone through) and they said it was canceled, yet a couple days later I received a THIRD shipment! I again called and asked for a return shipping label and was refused. I called my credit card company for help to no avail. I'm very upset they can ship things after telling people the order didn't go through. The expect people to pay for return shipping. This is a scam! They charged my credit card $47.97 for the first shipment and $27.00 for the second shipment.

Product_Or_Service: ONE SET OF DUMP CAKES BOOKSDesired Settlement: DesiredSettlementID: Refund

I want my money refunded. I should not have to bother to return things I didn't order. I don't want them, but why should I have to wrap them up and take to the post office and pay for shipping? This is a scam! They owe me $74.97.

Business

Response:

Dear Revdex.com,Please accept my apology for any delay this may have caused. In order to resolve this, I have indicated what has transpired below on behalf of Telebrands.Order # [redacted] RECEIVED 07/03/2014DUMP CAKES $10.00DUMP DINNERS + FRY PAN $19.98DUMP CAKES $10.00 Processing & Handling $7.99Total $47.97Credit 9/23/14 $47.97Order # [redacted] RECEIVED 07/03/2014DUMP CAKES $10.00DUMP DINNERS + FRY PAN $9.99Processing & Handling $7.99Total $27.98 We are sorry that the customer was not happy with their Dump Cake ordering experience.Our records show that Order #[redacted] was returned and credit was issued for $47.97 on 9/23/14 to the Visa Card ending in 7402.Quality customer service is very important to us. We thank you for your patience. Sincerely,Customer Service Specialist

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

It's too bad you didn't respond to the many complaints I made to you directly. I wouldn't have had to go to the Revdex.com.

Review: ordered 1 trusty cane for mom online, when the order was completed, it came up that I ordered 2. I called right away and told them I only wanted 1 and that is what I ordered. I was told they would cancel the 1 cane and send only 1. Well, guess what? 2 canes came in mail and charged me 76.00 for them! I am on a call where I am told that they value me, and will give me 10.00 credit! I am on hold for manager as now I am also told that if I return 1 they will charge me shipping and tax and handling on it. After being on hold for another 5 minutes rep comes back and says all managers are busy, call back in hour and then ask to speak to manager. I told him I cannot keep calling in and being on hold, just mark that I am returning the item, and want full credit. He said that I ordered it, it is not their fault.Desired Settlement: I have to return the 2 canes as they are not good quality after all this. I would like full credit on account.