Terminix

Cantilevered deck was unstable/unsafeContractor found termite damage and Terminix has refused to pay for any damages despite having service policy
We have been a continuous client of Terminix since we built this house in and previous to that, had their service at our other homeWe have had intermittent termite and dryrot problems with the cantilevered deck Over the past year, the deck became unstable as a result of continued "patchwork" repairs with "sistering" of the cantilevered beamsI had a contractor evaluate the situation and he would not touch the work without having a structural engineer evaluate it and the result was that the support was too damagedNot realizing there was major termite damage, I hired a contractor to completely remove the decking, put stringers up as well as support poles up to hold new deck as per the plan from the structural engineerThey started the work on 1/15/Unfortunately, that day I flew to PA due to the serious illness and subseque

I called terminex in March of they told me they guarantee there work for bed bugs and the freeze treatment they have been out to my house 4times
I called terminex in March to do bedbug inspection and they gave me an appraisal and told me they guarantee there work and a day warranty I have had out at my house times since I hired them and the last time they were out was07/06/this is now 07/15/and I still have bed bugs throughout my home I paid down and making payments on the rest I have Pict that were found today of bedbug eggs in my chair when I was told it was clean by Dennis k*** when he did my home my cr isXXXXXXXX I would really like my money back so I can get a quality service done please they charged me plus interest

(2) missed appts- 4/9/& 4/16/16; have spoken time wcustomer service repsand have been told the mgrwould get back No response
Since 2009, my online account notes that no one is to come on our property without an appointmentTo date, no one adheres to this note
After an online appointment was scheduled for 4/9/16, a representative came onto our property on 3/15/without our permission, did an outside inspection, and noted no one home An email was received from Terminix or I wouldn't have known At the same time I found my 4/appointment miraculously disappeared from the website and I had to call to reschedule as I couldn't do it online I was told there were no other appointments but they would try to set one up Received a v-mail saying someone would be at my house on 4/between &
Called Terminix that morning to confirm Confirmation obtained Waited that date until 1:and called the office Was told that yes an appointment was schedule

The Terminix Company did not fulfill conditions of contract or terms of an arbitration agreement
The problem began in December Terminix failed to fulfill two conditions of a service contractFirst of all, they failed to perform a scheduled service, however I was charged for the serviceThey also refused to leave a receipt or evidence that the service was performedThe service was rescheduled for DecThe tech arrived however he did not perform adequate maintenance on the property as required
Additionally, the service contract called for the service to be conducted every three monthsTech arrived before the end of the cycle and once again I was billed
I disputed the billI spoke with Jonathan the manager and we agreed that he would cancel out the balance and my service would be reinstatedThe next scheduled service was April 28thHowever, a week before the service I received a call from the regional office requesting full payment of I contacted t

Service Issues, Billing Issues, and Lack of Responsiveness
Service Issue:
Account Manager, ***, visited my home on July 6th to provide a free quoteInformation provided from *** was incorrect and not accurate in comparison to the actual scope of work that was performedTermite service was to include bait system and liquid treatment, only bait system was installedPersonnel from the call center requested the *** for clarification on scope of work and what I was charged for, and I never received a call
Billing Issue: Cr XXXXXXXX
My credit was ran through and approved for month auto payHowever, I was billed for the full amount and after my request for correction, this has not been addressed
Service Issue:
I had several concerns and requests about the bed bug treatment - *** confirmed he would follow up with treatment specialist, this did not happenWhen the bed bug treatment specialist, ***, called on July 8th to schedule an

Multple No-show for appointments
On separate occasions Terminix set up appointments and never showed up
Thee 1st time there was a scheduled appointment for a free termite inspection offered by the sales representativeThe appointment was set for Saturday in the AMThe technician never showed upI called to ask several times and left a voice mailNever heard back from them
The 2nd time of the no show was for a scheduled appointment was after requesting additional service covered under their warrantyThe local manager called directly and scheduled the appointment for a saturday morningAgain, no one showed upTerminix did however have the nerve to give me a robocall requesting a customer service survey before the appointment
When I called the number the manager had called from, no one answeredI then called the general number and the rep told me they would get in touch with the branch and I should hear back from then within 24hrsI waited until tuesday to call after

The quality of work has declined drastically within the last few yearsThe technicians are not well trained and they do not have a systematic protocol to followWhen you ask for a different technician, they ignore your request and send the same one
The Mosquito treatments are totally useless
Recently, when you call Terminix, it takes forever to be able to talk to an agentThe call hold time is ridiculousThey either want to deliberately avoid talking to you or they are getting so many calls/complains, that they cannot answer the calls in a reasonable time

Don't waste your timeGo with a different companyBadly organizedTold me they'd arrive today between 1-I had to take the day off and arrange for child careNever showed or calledI called, they had the wrong email on file, wrong date scheduled and failed to address their lack of conductI will not do business with them and I will urge others to do the same

Have email dated May reminding of service for May from to pmNo show and no call! Called number on same day and then next bus day
If you can't inspect my residence of a plus year customer please refund my prepaid year service that I just paid

I have cancelled services for January successfullyHowever, when I called in February to cancel the lady on the phone said she would take care of itHowever, Alterra came the next day even though I had cancelled the services per the usual method which has worked in the pastHowever, the did the services without my consentI told them about it and they sent another bill for about $I cannot afford to continue
Order_Number: XXXXXXX
Account_Number: XXXXXX

On June 6, I signed up for pest control service with Alterra Pest Control and has the first treatment done on 6/10/for the initial reduced fee of $ I was told there would be quarterly treatment after that for $but if I saw evidence of ants or spiders before the quarter was over to call them and they would return to retreat the houseThey came for the first quarterly treatment on 7/9/but since I wasn't home then I had to have them return on 7/22/to retreat the crawl space under the house that was locked at the time of the visit After this visit I was still seeing ants and spider webs so I had them return again on 8/15/and still had pest problems so they came back again on 8/29/ After this visit I STILL saw spider webs in the house and on our back deck which is on the second floor of the house, and was still seeing ants in the bathroom I decided then to cancel the service as it obviously was not effective and I couldn't afford to keep arranging to b

I have a contract with Terminex, currently on its third annual renewal, for termite bait traps placed around the perimeter of my homeMy contract calls for the traps to be inspected four times a year and additional bait traps to be installed if the current traps show termite activityMy last termite inspection was conducted may 2015, ten months agoAll previous inspections were scheduled via phone by the local Terminex vendorI never realized that I did not have a local contact number for my vendorI recently received a letter from the national Terminex saying that the current bait stations were going to be updatedThe letter also stated that if I required additional information I could call my local branch, go to the Terminex web site, or call a national numberI called the number and updated some contact info and requested the local vendor contact numberThe request for a local number was refused; I was informed that the local vendor would call meI am waiting imp

Hello, I have been ignored, on the receiving end of atrocious customer service, and victim of poor service in general from your company since January
From the moment I called your company to help with a rodent problemYour salesman lied to me about the extinction programSaying it was a three year program when I come to find out months later it is one year with year of add on service if you wantThen he over charged me and added attic insulation to my bill which I never orderedOn top of that, he never gave me a contractHe forgot and never came back to give it to me or email me it when he said he wouldThen when I caught on to the gross over paymentI spent days trying to fix itThe problem was that he put my account under a wrong nameNO ONE could find me! Also, he lied and said there was a payment plan through a company that works like the Best Buy credit cardYou can apply for it and get 0% interest for a year to make paymentsTurns out that was a lie too because it is only for the first three months and then heavy interest afterSalesman finally calls me and says he need to make a new contract and get it signed so he can fix the payment and the account problemWe made a date and time for him to come byHe asked ME to call and remind HIM to come overGuess what?? HE never showedI still have no contract from your company
The first appointment two kids come over and spend 15min looking around and put "trap" in the basementThey said they would be back one month later to checkI was told they would clean up rodent feces so when they come back they could tell if something is newThe service guys said they do not do thatJust another thing the salesman lied aboutOne month later, no one comesSo, I make the first of many, many call
I have spent the better part of months on phones calls to schedule appointments which no one ever comes outEach call would take a long time due to the company trying to find my account since it was under a wrong name/addressEach time the person would say they are unable to fix it, but able to schedule appointmentsNO ONE WOULD EVER SHOW UPWhen I would call back, no one ever knew or could find that an appointment was madeFinally, in October of some one showed up to put "trap" down in my basement againThis lady promised she would be my exclusive contact from here on out and would be back in monthGuess what, no one came
I finally had enough and wanted my service cancelled and a full refundThe service manager at the Aurora, IL location, KIM, told me I could not get oneWhen I told her my story she said that she would review my account and personally visit my home to verify what service I have been given to see if possibly I could get a refundGuess what???? On the day she was to come by, she was a NO SHOWI tried calling once a week for three weeks and no answer or reply to my messagesAlso, I asked her TWICE for a copy of my contractBoth times, she said she wouldI am still waiting for that contract months later
I then was upgraded to talking to the branch Manager STEVEHe would tell me he is working on it with his boss because he is the only one that could authorize a refundI was told only the year extension could be refunded and that if I wanted the first year ANDREW, regional director, would have to approveSTEVE waited weeks to finally review my case with ANDREW ONLY because I kept calling himFinally he did, and guess what??? STEVE never called me back to let me know any updatesI called him and he tried to apologize for not following up with my case with his bossSteve was "busy" and could not find time to ask his boss for an answer
I then tried for weeks to contact ANDREWVoicemails and emails sent on my behalf from the companyI could not call ANDREW directly because it is not protocol and he does not have an office number, only a cell numberThe dispatcher each time would tell me that within 24-hours someone should contact meNO ONE EVER CONTACTS MEI get a call from Steve one time and my phone rings TWICEI answer and he hangs upIn his note, he claims no answer and no voicemail available to leave message
Today, I got off the phone with another dispatcher who now has copied the Division Director Scott V***Guess what?? I get to wait another 24-hours to see if anyone call me back
Is this how you treat customers? Is this how you treat people? I have gotten no respect, service or acknowledgment from the beginningInstead, I have been lied to, over charged, ignored, and traps placed in year
You have cancelled my service in November like I requested, but no refund for the entire paymentYOU have offered $for the extension yearsI paid $1560!!! NO ONE CARES at this placeNO ONE does what they say they will doIts manipulation and deceit

On 07/29/Terminex came out and did termite treatment and bug spray inside and outThe young man had used Great Stuff to fill in gaps under my sinks in the houseI noticed that he had gotten it on my new bath mat in the master bathNo problem, I can by another one.07/30/I noticed that there was the 'Great Stuff? on my cabinet in the kitchenI was upsetMy cabinets are not old as I had my kitchen completely gutted and remodeled in I decided to look at my bathrooms and he had gotten it on my cabinet doors alsoI called and told the young man what had happened and that he needed to fix itHe wanted me to handle it at first and I told him no that he had to find something to get it off without damaging the cabinetHe said he would find something and come over and take care of itHe came in with Goo Gone and said that it would workHe worked on it and rubbed it until there was an indention in the woodHe said he was going to get clear varnish to go over it and I told hi

Terminix has for the past one year and a half not provided me with good pest control serviceLast year, I noticed a decline in service, they would call and schedule pest service appointments and a technician the day before or sometime the day of service, cancel and rescheduleThis continued to happen for about a year (2017-2018) before I realized that we were not receiving regular serviceI continued to call and make complaints with the company and Finally, I thought we had resolved the issue, because they sent a technician to service my homeWell, I must report that they have already resorted to their old habit (May, 2018)A representative called and cancelled my service appointment, provided me with an unacceptable excuse as to whyI informed my daughter of the call because of the many service interruptions and contacts with management, my daughter handles the account contacts on my behalf because Terminix has been repeatedly ignoring their responsibility to provide me with goo

We bought a house and paid to take over the "termite bond" that has been on the house for yearsWe started to renovate and found A LOT of termite damage to a load bearing wall, around door frames, and even have personally seen live termites since around different areas of the houseAfter terminix refused multiple times to come and take care of the damage and calling for over weeks requesting a call from a manager, finally a manager visited our homeWe showed him the damaged studs that had been removed only for him to tell us that they only treat and don't take care of damageWhen we showed him the studs with damage he told us the damage was older then th year old bond
Guarantee? I don't think soUnfortunately terminix does not guarantee a product that failed to work and seems to not care anything about taking the customer's money they charge for a service they fails to performThey refuse to reimburse the money to transfer the bond nor will they tent the house with live termitesWe are very unhappy and feel that a major corporation has taken advantage of the customerMy advice is to not trust them with protecting your home from termites

I had automatic quarterly service set up with TerminixOn my last appointment, I was working from home on a conference call and unable to answer the door I witnessed the technician standing in my yard for a minute, and then he sat in his vehicle for the rest of the appointment He charged my credit card for the full service I contacted Terminix and they agreed to cancel my account but told me I had to ask for a credit through my local office I could never reach them so I ended up disputing this with my bank Terminix is now contacting me for a late payment, I don't want to pay for something that I didn't actually receive, but they threaten to report you to credit bureaus It won't end!

Irresponsible employees and liersWont be doing business with Terminix anymore, I had this company tent my home trusting it would be in good hands do to Terminix reputation and was left with roof tiles broken, and was never informed, I found out because it rained for daysThen customer service was useless, I contacted them times and I never saw results, same story all the time, "if they dont contact me, call back"Finally the employee that tent my house called me and was very unprofessional, called back was told they were gonna replace the tiles and months past and no signs from terminixDO NOT SIGN WAYVERS THEY USE THAT AS AN EXCUSE TO DAMAGE YOUR PROPERTY

I canceled my service in and Terminix refuse to honor my request to cancel service
I canceled my service by send a message via the web account provided by TerminixThey replied and said that this must be done by calling their contact number providedI called the number and canceled service in Service had stop for a while but this year I've receiving calls to times a week and emails of serviceI responded to one of the emails that I canceled this serviceHowever, that didn't help, on the 20th., Paul even called 9:PMI told him that I cancelled this service and not to call me againNow on the 21stI came home and found a note that service was checked

Have had an ant problem since the beginning of spring My service technician was amazing He gave me his personal mobile number should I continue to need him for additional ant service He said you will want to keep this number b/c you will have problems getting another appointment scheduled Boy was he right Of course he left the company for a new career and I have had the worst service since When I called for a tech to come to my home to service ants they gave me a guy in Indiana ( I live in northern Illinois) He called me and even questioned why he got me as a customer He was so nice that he was going to call his manager to figure out what went wrong I write this as I talk to Cameron, a customer service rep as he tries to assist me I have paid up front mosquito service and they have come once Two months ago!!! AS Cameron was trying to transfer me to a manager he disconnected me! Don't use this service!!! #terminixsucks