Tetco, Inc.

We have been in contact with the customer and reached an agreement to resolve this situation.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The business response is same as last time. They are doing NOTHING to repair their shabby work.
Regards,
[redacted]

In regards to complaint ID
#[redacted] CalAtlantic Homes’ response is as follows:
CalAtlantic has been in contact
with Mr. [redacted] regarding his potential slab repair. Within the discussion, a
timeline was created as to the next steps in the process to complete Mr.
[redacted] request. We consider...

this matter resolved.

We are working with the customer as well as the vendor to schedule these repairs to the customer's satisfaction.

My name is Giles Patterson, I’m Division President of Colorado for Standard Pacific Homes.  I appreciate the opportunity you’ve afforded us to respond to this complaint dated April 30, 2015.I assure you that Standard Pacific Homes takes matters such as these very seriously and we pride ourselves on the quality of work and customer service we provide.Item 1:  “Contract does not say that I will have seams in the kitchen island granite.”  All purchasers sign a natural materials addendum in which we disclose that granite counters have seams.  Given the size of the islands we provide, this is unavoidable.  No action will be taken to replace the granite.Item 2:  “We do not have screens in our patio and around our house.”We have confirmed that all included screens have been provided and installed.  Item 3:  “We do not have the upgraded padding we paid for in the master closet.”Our Construction Manager has inspected the installed carpet pad and confirmed the correct product is installed.Item 4:  “We do not have door knob jams fixed”Our Construction Manager inspected the door knobs and corrections have been made.  Doors are operating correctly.Item 5:  “We do not have the touch up paint and texture that many builders would have done already.”After inspecting with Ms. [redacted], we have contacted our Painter and all noted touch up items will be repaired.  This is an open warranty item which will be completed.Item 6:  “We have a hole in the wall and ink markings on the wall from construction.”Similar to Item 5, this will be corrected and notice has been given to our painter.Item 7:  “The sod and sprinkler system we received after closing is inferior to our neighbors, as noted by our neighbors”.Our Construction Manager has inspected the irrigation system and determined that it is installed correctly and operating correctly.  As a courtesy, we have requested that our Landscaper fertilize the front yard.In the future, [redacted] can contact our warranty department directly through the contact list provided her at closing and we will be happy to respond and take care of her warrantable items.I hope this concludes this matter from the Revdex.com’s standpoint.Respectfully,Giles PattersonPresident, ColoradoStandard Pacific Homes, Colorado, LLC.

With regard to complaint ID #[redacted], Standard Pacific’s response is as follows.[redacted] and [redacted] of Standard Pacific have been in contact with Mr. [redacted].  Standard Pacific is moving forward with making certain repairs to Mr. [redacted]'s home.  This matter has been...

resolved.

In regards to complaint ID #[redacted] CalAtlantic Homes’ (formerly Standard Pacific Homes) response is as follows: CalAtlantic is aware of Mr. [redacted]’s three outstanding service requests. We have been in contact with Mr. [redacted] regarding these requests, and informed him of the steps necessary to...

take place both on CalAtlantic’s and his side to complete. Thank you, CalAtlantic Homes

We've resolved this matter to the customer's satisfaction and consider the matter closed.

This is an open warranty request that we are actively working to complete. On February 3, our warranty representative met with our masonry contractor and they scheduled the work on the wall to be completed. To resolve this matter, we need to rebuild a pilaster because it sunk. Our Warranty...

Representative advised the homeowner of this on February 8.  We have every intention of resolving this matter by rebuilding the masonry wall.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]; however, there is no mention about how to fix my foundation and the timeline yet. 
Regards,
[redacted]

We spoke with [redacted], on 10-18-2016 to address his concerns. We are installing backyard irrigation and sod. CalAtlantic Homes has executed the paperwork we consider all issues to be resolved.

Our Customer Care team spoke with the customer and scheduled an appointment for next Thursday with an engineer to review the situation.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Unfortunately a previous complaint (#[redacted]) was filed. CalAtl explained at that time "Our Customer Service Manager for the community reached out to the customer to schedule an appointment for the 24th of February at 10:00 A.M. ... Rest assured we will have a concise game plan after the appointment on the 24th of this month" At that time we were promised that all items would be completed in one month. Friday the 24th of March marks one month and not a single item of the over 50 items have been addressed. In the previous response CalAtl explained that the original request was sent on Sept 9th but that must have been the representative that waited until then to submit it because our document was presented to the CalAtl on June 29 as part of our 30-day walk through which took place at the end of 4 months. Even if the date they want to use is Sept 9, (which means our 30-day walk through was after 6 months) Denver had record temperatures over 70 degrees until Thanksgiving. That is almost 3 months to fix our issues and complete the exterior painting. In other words, the excuse for weather days is invalid because they built entire homes and worked on the exteriors from Sept 9 to Feb 24. Besides, it was expressed to us that one month is sufficient time to complete our tasks. That would mean that from Sept 9 they should have completed everything by Oct 9. Trade availability is not a responsible excuse for such a large company. They should have stronger relationships with their subs. Again, I mentioned that I am a principal in a large architectural firm. Typically, a reputable builder will address warranty issues immediately. Our home is the laughing stock of the neighborhood because of how it was mis-painted. I would think that alone would make CalAtl want to hide their mistakes. When my company starts construction we remind the builder that they are building it for someone. Treat the construction as though they are building it for their close relative.Our home deserves attention. This is our home. We paid a lot of money for it and we don't deserve to be ignored. we would like all of the items we discussed on Feb 24 to be resolved. In addition we sent in 4 additional warranty items. Garbage Disposal, Door Hinges, Bedroom AC, and cracking along the walls in the basement. I would also like the written notes from the 11 month walk through sent to me. We want in writing which items will be addressed and how long it will take. We want in writing an exception that if it is not done by their agreed upon time, that we as the owner, can have someone else do the work and CalAtl will pay us back.
Regards,
[redacted]

A meeting was conducted with [redacted] and [redacted] at their residence on Saturday 2/21/2015 to review any outstanding warranty items and to clarify warranty procedures. A comprehensive inspection took place at that time where we discussed and clarified the Standard Pacific Homes warranties of...

1-year functional, 2-year mechanical and 10-year structural. All parties recognized this is the contractual agreement.  A short list of items were generated to be addressed between March 9-13 while Mr. [redacted] will be at home and will be completed at that time.

CalAtlantic Homes met with the customer and determined that his window leak was caused by a poor caulking job that he had done previously.  As an accommodation for the customer, CalAtlantic Homes arranged to have its mason come to the customer's home to brick over the louver vent above the...

window that leaked in order to alleviate potential issues involving future severe weather events.  CalAtlantic Homes did not agree to make any other accommodations for the customer, and the damage caused by the previous window leak is the customer's responsibility.  CalAtlantic Homes considers this matter to be closed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I did follow the request from Standard Pacific in their last correspondence to contact [redacted] and her body [redacted] to set up a meeting. I met with [redacted] and Ed for 3 hours to discuss our concerns and how we have felt that not only has our warranty been mishandled by [redacted] but that we are concerned about the safety of our home.Our concerns were met with excuses and pushback from ** about pulling a permit for the work underway in our home and no plan of how to bring our home into tolerances.We have been documenting the concerns with photos to show the rooms of our home that are outside tolerance.The structural repairs made did not fix the issues and during the repair it was discovered that an electrical wire was run improperly and was a fire, life safety hazard. We are concerned about the amount of movement in our home and it has only been 14 months.So to this point we still do not have a plan of how to move forward, we have an HVAC repair that was not submitted to the Town of Parker fro review, permitting or inspection. Our home is not performing properly and we have one bedroom of our home that is not safe to leave an infant in because it is either too cold or too hot for her safety. We have construction dust that was not contained and we are breathing daily which raises health concerns not to mention the housekeeping task it has created daily.We do not have confidence that Standard pacific, now Cal Atlantic, has operated in good faith to remedy our concerns in a timely manor. We have sought legal advisement concerning the structural issues, negligence and the health affects from the items referenced above.It does not feel like we are being taking seriously by Standard Pacific nor its representatives in this matter. We feel that the complaint that we brought to the Revdex.com was intended to escalate our concerns to a higher authority, instead they were kicked back to [redacted]. Then her boss Ed became involved but after the Ryland merger ** seems to be playing catchup on everything since he has not previously been involved. [redacted]s former boss, told us that the repairs would have been made before Christmas and that we had his word “he is the boss. it will get done."To say we are frustrated is an understatement, trust and confidence have been broken and we invested in his home with the expectation that things would have been built safe and that the home be comfortable. We should not have to deal with this treatment from Standard Pacific nor should our neighbors in this community.
Regards,
[redacted]

With regard to complain ID #[redacted], [redacted] Pacific’s response is as follows.Ms. [redacted] contacted [redacted] Pacific directly via text message.  She did not submit through [redacted] Pacific’s website or [email protected] email.When asked about the Revdex.com claim, Ms....

[redacted] said that she wanted to make sure that the outstanding issues were resolved because she hadn’t heard from [redacted] Electric.She had 3 items of concern:  1. A third party garage door installer had told her the sensor wire to the opener was damaged. The wire was deemed in good shape per [redacted] Electric who installed the wire originally for S[redacted].  2. She had cosmetic issues (paint and caulk)  3. Leaking p-trap under kitchen sink. This item was corrected in January. Currently, Ms. [redacted] has a Service Request submitted through [redacted] Pacific and all items are scheduled to be completed by April 24th.When asked about the Revdex.com complaint, Ms. [redacted] said that she is completely satisfied with how things ended up and the progress of her current service request (a 3rd party inspection report).

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
No mention of expanding/contracting wood was made prior to closing, especially of the garage door surface. Actually our builder contact was terminated or resigned  within weeks of our closing. Service followthru was terrible.
Regards,
[redacted]

CalAtlantic Homes stands by our previous response.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[CalAtlantic is refusing to reimburse purchase price for items that are clearly defective. Additionally they are refusing to do a proper electrical inspection or extend the electrical warranty on our house which has a very well documented history of faulty and unsafe electrical work. Their resolution for these items is not accepted by us. ]
Regards,
[redacted]