Tetco, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not
resolve my complaint. For your reference, details of the offer I reviewed appear below
I never recieved a mutual releaseJust a letter stating I had defaultedItems can be mailed to me at *** ***, *** *** *** *** *** ** ***
Regards,
*** ***

Hi,I can't find away how to update my complaint through your system, so Ijust write this one instead.A few day after I filed this complained to Revdex.com, the representatives(*** ***) started to respond to me again and he finally agreed toinstall the *** SmartSense switch in other bathrooms
so they all cancommunicate with each other in order to do better circulation of indoorair and hopefully reduce the indoor humidity, especially in the baths.Yesterday, 09/12/2016, they have sent the electrician to intall them and Ihave verified they can all be programmed and works as intended.Please close this case.Thank you very much for your kind help

Although CalAtlantic acknowledges Mr***’s request, he was contacted by phone in July and then by email on August 5th to properly submit his 3rd Party Inspection Report specifically by item on CalAtlantic’s warranty websiteTo date, Mr*** has not responded to CalAtlantic’s policy on submitting 3rd Party Inspection items

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will
wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

We met with the customer on 6/The cabinet issue has been repaired and the last item is switching a closet door which should be completed around 6/

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Cal Atlantic did not address my calls and emails to the association as early as February, 2017, and my visits to the cal atlantic sales representative in the development, all with the same questions about the pool and the gate Their assertions that I contacted them only in April, and then they responded immediately, means that they are dismissing the numerous attempts to get an answer to no avail Just saying that the pool will be open sometime, and the gate built sometime, in their minds means that this case is closed although the pool remains inaccessible and the gate nonexistent regardless of the $we have paid for a pool and a gate And I reiterate, promised dates for the pool to be open have occurred for over a year, and it remains closed with as yet no published date for it to be open
Regards,
*** ***

We are in the process of reviewing this complaint and will respond shortlyThanks

Within the *** *** community, front and side yard maintenance is provided by the *** *** HOAThe HOA property manager is responsible for selecting and managing the landscape vendors in the project who provide front and side yard maintenance to homeownersGiven CalAtlantic Homes
involvement with the HOA Board, we have requested that the property manager take this specific homeowner’s issue into consideration when discussing the matter with their landscape vendorWe unfortunately cannot make any promises as to the results of that requestWe would note that the Condo Information Statement signed and agreed to by all *** *** homeowners notes the landscape service times are from 7:AM to 6:PMWe would also note that this is the only complaint ever received despite the fact that there are nearly a hundred homeowners in the project, and the mowing schedule has been consistent for over a yearWhile we certainly do not wish to have any homeowner disrupted by the lawn servicing in the community, it is a scheduled necessity to insure the community maintains the look and appearance that all the homeowners enjoy

The complaint was the result of a miscommunicationWe spoke to the customer and the matter is resolvedTell us why here

In response to complaint ID #***, Standard Pacific Homes' response is as follows: On August 24, 2015, Mr***'s escrow account was reimbursed for the PMI This matter has been resolved

As of 10/7/2016, CalAtlantic’s Customer Care department has contacted Mr*** and service work is currently being scheduled

We met with the homeowners and have formulated a plan to resolve their concerns in a timely fashionWe consider this matter resolved

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***,
and find that they are correct to assert the situation has been resolved Today my private landscaper assessed the back yard and said everything that was needed for them to proceed today had been done
Regards,
*** ***

Although we do not believe that the Customer's granite kitchen countertops are defective in any way, we are willing to have the countertops cleaned and re-sealed at no cost to the Customer. We believe that this is a fair resolution of the complaint

We have worked with the customer to resolve this issue

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Good Afternoon,I filed a complaint against Standard Pacific/Cal Atlantic homes on September 28th for failure to make agreed repairs under our home warranty. The complaint ID# is ***I did not pursue the claim because the company contact both your office and myself and agreed to make full repairs. To this day, no repairs have been made although we have sent multiple emails and made many phone calls. I have emails from the company promising to make appointments and they never follow up. Last week my husband was told they they have now decided that repairs are not authorized and will not move forward. I would like to reopen my claim because the company has not acted as agreed upon.Please contact me with any questions.Thank you so much for your time,*** *** *** ***
*** ***
*** ***

Although Mr***’s aforementioned sink was deemed in excellent condition at his final home acceptance, CalAtlantic properly denied Mr***’s request on June 28th, 2016, as it is not covered under our Homebuyer’s WarrantyIn retrospect, CalAtlantic is obligated to repair Mr
***’s cracked window, as this specific item was documented in need of repair at his final home acceptance

Hi *** I have additional new item#I would like to add to my existing items compliant, because I know if I will bring it to the attention of the builder Cal Atlantic I know they would not respond or even bother as a result I would like to add the listed Item in my
compliant: Item#5: Crane fail on my master bathroom roof by The Builder “Cal Atlantic” construction crew when my next door neighbor home was under construction about a year and half ago, than my roof started to leak, they have contacted the tile roof company, they came and replaced many broken tiles in that section of my house roof, and they end up repairing and painting my drywall ceiling, yesterday because of the excessive amount of rain we received, exactly on that same area my ceiling started to excessively dripping water and leaking, exactly on that same spot from a year or so ago when their crew dropped the crane on my roofThe tile roof company obviously still responsible as they did not repair my roof correctly, it seems they only replaced the broken tiles but they never bothered replacing the rubber/seal underneath the tiles and around the bathroom vent where the damage of the failing crane took place, as a result I need them to come back immediately to avoid more damages to my celling/roofs, and fix my roof this time correctly as my roofs should be under warranty for years!!. Best Regards, *** *** ***SrSAN/Cloud Computing ArchitectOrlando Utilities CommissionInformation Technology/Information SystemsPhone: (407) 864-3671Email : ***@ouc.com

The Company has responded to the customer verbally and in writing and has proposed a solution for the gutter run off concernsWe have provided a letter which addresses all concerns and are waiting on customer reply for additional information

CalAtlantic Homes contacted the customer and has resolved this issue with himWe consider this matter closed