Tetco, Inc.

We met with the customer and addressed his concerns. We consider this matter resolved.

CalAtlantic has recently agreed to cover $5,000 of the cost for the Stucco.  I have signed a form agreeing to this and releasing CalAtlantic from my Stucco claim.  However, I would prefer to wait until I receive the $5,000 before closing my claim.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
At the time of the meeting at my rescidence we never agreed that the repairs to be conducted will waive the warranty and or agreed thise repairs to be the final repair as Calatlantic is falsely alleging. At that time I informed them that I would continue to call and submit repairs resquests during my year of warranty until thet finally repair my florrs correctly, which they never did. The floors have undergone multiple repairs that have never solve the issue of them being cracked, moving, squeaking. We submitted one additional repair request in May 2016, ( Within our Full warranty coverage which was fo one year of the time of purchase) . If the wood company decline to repair the floors Calatlantic still bound by a contract to repair under my warranty. The floors were originally damaged by one of theur Construction Manager who turned the AC unit off during the time the floor were in acclamation and instructed painters to come into the house and paint. The painters it spilled water and paint all over the floors damaging them. The floors bucled and they tried to hide that  by sanding them down and hand scraping them before the rescidence to me. There is not a single document in which their allegation of an agreement to waive the wood floors warranty that exist because we never agreed to that verbally or in writing. The floors NEED to be repaired by Calatlantic and if the wood company declines Calatlantic is still  responsible for the repairs regardless of their opinion. Disliking a client does not automatically waives a warranty contract or excludes them from following laws and regulations they need to comply with. The only other solution would be pay the cost amount of all the wood floors back to me in order to repair them. Please produce evidence where we waived the wood floor warranty. Attached pictures of the current condition of the floors.  [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I agree that some items have since been handled.  I do not agree with this case being resolved however.  I will consider it resolved once all items are completely repaired not some of them.   As follow up in the past was not sufficient I will not feel at ease until all items are corrected. I also now have another major issue.  The A/C is not working and the temperature today in Central Florida was in the mid 90's.  I am starting to feel like this house is a lemon.  Constant issues since day 1.  
Regards,
[redacted]

We have been in contact with Mrs. [redacted]. Our landscaper installed the back flow earlier this week. Landscaping will be installed in a few weeks. We consider this issue resolved.

We have worked with the customer to resolve this issue. We consider this matter closed.

We have been in contact with the customer to repair a chipped stone. We consider this matter resolved.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Contract does not say that I will have seams in the Kitchen Island Granite. Furthermore, my compromise was to have the seam sealed tighter and they are not able to do that either. We were forced to close on closing date without major items completed due to builders contract that we would be fined if we did not close on the date they chose. We still do not have screens in our patio and around our house, we do not have the upgraded padding we paid for in the master closet, we do not have door knobs jams fixed, we do not have the touch up paint and texture that many builders would have done already.  In our other new house, we have a hole in the wall and ink markings on the wall from construction. Furthermore, construction crew walked all over our new flooring with muddy shoes and we discovered this right after closing. The sod and sprinkler system we received right after closing is inferior to our neighbors, as noted by our new neighbors also. List of other items still not addressed.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear 
I do not agree that the rendering for my house showed "colorful tile" around the archway. Attached is the photo of the Spanish elevation for my model home taken directly from Standard Pacifics website. Please point out to me where the colorful tile around the archway is? My house is even the same color as the house in the rendering. Regarding the other issues, saying that they have been passed on to someone else to handle and are therefore resolved is not a satisfactory response. After more than 4 months of raising this issue and not getting any resolution this shouldn't be closed out until it is actually resolved. 
Regards,
[redacted]

CalAtlantic Homes continues to work with the customer to address his concerns while accommodating his schedule, and many repairs have been completed or scheduled.  The drainage swale on the lower portion of the property is performing as intended and according to the approved grading plans and customer approval.  The hay behind his lot is a wattle on the neighbor’s property that is very small in size and installed by that homeowner.  CalAtlantic considers this matter closed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the...

business to perform this action and, if it does, will consider this complaint resolved. Business have agree and schedule to fix and repair the second floor on September 25th as promised, if any change or uncompleted or unacceptable job I will let you know to fellow up with the business again. Thanks
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[redacted]The response is totally false! The previous window leak has nothing to do with the chalking, and, the chalking is NOT DONE by me, the owner. It was done by the Standard pacific warranty service (rob, DE Smith, etc., I can name all of them, and I have all the email records).CalAtlantic, formerly standpacific had explored several options before the latest repair in Jan 206, and ALL failed to fix the problem! This time, they ([redacted]) decided that luver window is the cause and arranged the mason to  brick over the louver vent. WE AGREED that both luever should be bricked, but CalAtlantic refused to do the second!The response from CalAtlantic is totally false, lying, distorting the truth and facts. I won't accept it and reserve the rights to seek legal actions.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] 
It appears that there is a enormous lack of accountability taken by CalAtlantic in regard to our complaint.  It was our hope that we would be contacted by someone in a position of more authority/control/accountability than M. [redacted].  While [redacted] is a very nice individual, we have been met with nothing more than a disarray of information, lack of accountability, poor communication and excuses in our dealings with handling our warranty repairs.  We attempted to escalate the situation to her boss on site as well which returned no advancement in work being done and quite honestly he was extremely condescending and immediately dismissive of our request for written timelines.  Aside from [redacted]'s response to this complaint we have not heard from her.  We have only heard from the individual contractor taking on many of the repairs, repairs he was actually not originally going to take on but is willing to take care of because he is here.   The statement that we were contacted by Smith and Willis on 1/4 and twice prior was false.  We reached out again to Smith and Willis on our own to find out if we had in fact missed something and while they stated they had tried to reach us, they did not have the correct contact information to reach me.   We have been dealing with the temperature issue in our home for months, over a year now in fact, in which insulation has been missing and we have been paying higher utility fees attempting to warm the rooms that are extremely cold.  This was brought to [redacted]'s attention before the summer to ensure we not reach these times of extreme cold again.  If there isn't a frustrated phone call or email sent to ask what is going on numerous times, we hear nothing from [redacted].  The duration of the warranty process has been as such.  We have structural issues being addressed and we have zero confidence that 1) the items will be fixed and zero hope that 2) if we have cosmetic or further structural issues that we can trust [redacted] to take care of them in a timely manner.  Months is not an acceptable time frame.  We should not wait as long as some wait to have an entire home finished, to have insulation repaired in one room.   We have been given the run around about the floor and the structural issues and it was excused by [redacted] until we had an inspector come and look, then she was forced to acknowledge. We more than understand that the business of building homes is not without error, but the warranty process has been a frustrating and disappointing one at best.  We also understand that it is [redacted]'s job to not spend money making warranty repairs but it has stretched outside of our comfort zone at this time.   We have dealt with so little communication that [redacted] was not even aware when contractors were coming and neither was my wife, would we have asked repeatedly not be left to deal with repairs while I am not present, nonetheless, contractors continue to show up with no clear plan of what they are expected to do.   Going forward, we wish to continue this process to expedite the repair of the issues in our home with another contact at CalAtlantic as the relationship has proven unsuccessful in managing, scheduling and completing warranty issues.  We have a substantial list of outstanding items that we will look forward to sharing when contacted in hopes to complete this process.   If necessary, we can provide all written documentation of emails, calls and text messages throughout the warranty process.[redacted]

We have met with this customer and are working to resolve the issues. Thanks.

With regard to complaint ID# [redacted], Standard Pacific’s response is
as follows:As promised to Mr. [redacted], Standard Pacific hired two outside parties
to conduct inspections on the residence.An engineering firm was brought in to test his complaints of a failure
in the garage slab and a building envelope specialist was retained to
investigate all possible water intrusion locations.  The slab test was passed without incident
and  two points of possible water
intrusion were located.In the meantime, we repaired all other issues that were brought to our
attention.As of this writing, two items remain open;1.            Cut back of the foam
trim around the base of the home, then seal and paint. 2.            Repaint the tested
area in the garage.
Both of these items are scheduled for completion this week.

Representatives from CalAtlantic Homes met with the customer at his home on January 27, 2017, and they agreed on a repair plan.  CalAtlantic considers this matter closed.

CalAtlantic has agreed to install the [redacted]’ fence as per the Shadow Glen’s HOA guidelines and are currently in the process of getting the necessary information from the homeowners directly behind and to the right of the [redacted] residence so that we can generate the required fence agreement and...

release documentation.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] While there has been movement in verbal communications of "some" information, we never have received "ANY" updated printed material and the sales person says they cannot print anything from their terminal.  We keep proceeding without having complete information in writing that is current or newer than the original.  And we are still working off the original and ONLY list we were provided. We are making decisions without the benefit of new, updated or complete information in print which as I interpret this reply they have.  The response we received here was not what we were expecting especially when we still can't understand why a current price and available list in print cannot be provided.  At this point it seems they have us in a position of either dealing with whatever we can get or quitting, but it would be interesting to see if they can provide anyone a newer printed version of what they say they can provide because we certainly cannot get one printed.  Can they , will they, provide an updated current printed list to ensure we have made the best decisions based on the latest information and options.  Seems pretty simple... Would satisfy us on the facts that all the decisions we have made with what we were told and knew about were sound based on knowing the total and current information. Thank you, [redacted]

Ms. [redacted]’s irrigation was completed last Thursday, June 9th . Our Customer Care Representative spoke with Ms. [redacted] about other ossible solutions regarding the drainage and a/c pad. To date, CalAtlantic remains in conversation with Ms. [redacted] to come up with a drainage plan acceptable for...

both parties.

The issue is due to irrigation maintenance. It has been addressed and removed to mitigate future issues. We will reach out to the buyer to correct any impacts that the irrigation lines may have caused.