Tetco, Inc.

Prior to the customer filing his complaint, we contacted him and proposed a resolution to his concerns. To date, we have not received any response to our proposal.

In regards to complaint ID
#[redacted], Standard Pacific’s response is as follows:
Prior to Mr. [redacted]’s complaint,
Standard Pacific resolved all of his identified concerns, including re-floating
and re-texturing the designated walls and ceilings in question.  In
addition, Standard Pacific...

repaired the damaged crown moulding.  Standard
Pacific considers this matter to be closed.

Hello,In reference to our compliant #[redacted]. The company Calatlantic contacted us directly and the issue was resolved. They honored the promotion that was promised to us. Thank you for your assistance.[redacted]

The referenced document was sent to the customer via email in mid-May. Is there a different email address she would like us to use?

CalAtlantic has spoken with the customer on several occasions and explained that each home's heating, ventilation, and air conditioning system is designed specifically to meet local and national codes and other specifications. The location of furnace in the customer's attic was determined to be the...

most efficient placement by the system designer. CalAtlantic never represented that the attic access door for the customer's home would be in the customer's now desired location, and the parties' agreement specifically states that model homes are for illustrative purposes only. CalAtlantic considers this matter to be closed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

We have met with the customer to address their concerns and we are in the process of resolving this issue.

We have been in contact with the homeowner, work is scheduled to be completed on 9/15/17.

We will contact the customer to schedule an appointment to clean the granite countertops. We believe that this is a fair resolution of the complaint.

In regards to complaint ID
#[redacted], CalAtlantic Homes’ response is as follows:
Our Customer Care
Representative, [redacted] has been in contact with Mr. [redacted] and they
met on 1/20/16 to review all outstanding items. The sod issues were
resolved and repairs for all other...

concerns are in the process of being
scheduled.  CalAtlantic Homes considers this matter resolved.

With regard to complaint ID #[redacted], CalAtlantic Homes’ (formerly Standard Pacific Homes) response
is as follows.
[redacted] of CalAtlantic Homes has
been in contact with the customer and is in the process of scheduling
repairs.  This matter has been resolved.

We first attempted to utilize each individual trade to correct the cabinet alignment issue. After further investigation we found the need to re-set the refrigerator niche cabinet as well as tile splash in order to create proper spacing. After locating material and receiving all necessary parts we...

were able to begin this repair last Thursday 4/27 and are scheduled for completion this Friday 5/5. The door leak repair is scheduled for 5/2 also with a proposed completion date of 5/5. Our main goal was to remediate the water damage then proceed with repairs.

We stand by our prior response.

Customers received an Energy Star certified home and an Energy Star dishwasher and refrigerator. There is no Energy Star label for residential ovens, ranges, or microwave ovens at this time. See https://www.energystar.gov/products/appliances/microwaves_ovens_and_ranges.
No other appliances...

were included in the purchase. We have discussed this with the homeowner and consider this matter closed.

We are working towards a resolution of this issue.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The swale has destroyed the value of our lower yard for which we paid a lot premium.  It is not as the builder described and the refused to stop work once it was begun and refused to do any more work on it despite the fact it is nothing like when we purchased the home and lot.  The grass that was laid has already washed away and there is continued erosion in the same area which the builder continues to ignore.  The hay laid out back beyond our fence was NOT laid by the neighboring property.  It was witnessed coming off of the contractor who the builder had working on the yard.  The vast majority of the issues in the house are NOT resolved and remain outstanding since closing.  Shady Oaks community has persistent problems which drainage and runoff with the builder refusing to acknowledge it and ongoing damage to our property.
Regards,
[redacted]

In connection with the closing of the customer's mortgage loan transaction, the customer signed a document entitled Borrower’s Certification & Authorization in which they acknowledged that CalAtlantic as Lender “may verify information contained in my/our loan application and in other documents...

required in connection with the loan either before the loan is closed or as part of [our] quality control program”. To facilitate such a verification process, the Borrower’s Certification & Authorization the customer signed authorized the release of credit history information to CalAtlantic Mortgage as part of the Company's Quality Control program. As part of CalAtlantic Mortgage’s Quality Control program, and in accordance with investor regulations, CalAtlantic Mortgage is required to perform post-closing re-verification of income, assets and liabilities on a random 10% sample of closed loans. This customer's loan was in that random selection in April 2016 and therefore CalAtlantic Mortgage sought to re-verify and validate the liabilities reported by the credit bureaus and used in the underwriting decision when the customer's loan was approved. As part of that re-verification and validation process, and as fully authorized by the customer in the Borrower’s Certification & Authorization form previously signed, CalAtlantic Mortgage obtained credit history information for that purpose. We trust that this response addresses any concerns the customer may have as to why CalAtlantic obtained credit history information after the closing of the loan. We consider this matter resolved. Should the customer require any further clarification, please contact customer service.

We apologize for the delays in getting your concerns remedied.  Our team, along with management takes these concerns seriously, and are working to get all items completed no later than May 15th (barring weather and customer availability (Monday – Friday, 8 to 5)).  Should you have questions or concerns – please feel free to reach out to us at 303-486-5000.

With regard to complaint ID # [redacted], Standard Pacific’s response is as follows:Standard Pacific has already repaired and/or replaced many of the items identified by Mr. [redacted]. With respect to other items, Standard Pacific has engaged subcontractors to inspect and evaluate...

the conditions and will be in contact with Mr. [redacted] to discuss their findings and, if appropriate, schedule repairs.  This matter has been resolved.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and found nothing in the response that would remotely resemble a resolution of my complaint.In short, I am asking Revdex.com to help with facilitating this mediation process. Below please find more detailed explanation. The response from CalAtlantics Homes consists of multiple claims designed to cloud the issue and to conceal the responsible parties. The response is not signed, which is suspicious. In my reply I will refer to the person who wrote the response as "the anonymous". First of all, the anonymous response tries to shift responsibility for the abuse from CalAtlantic Homes to the [redacted] HOA. Not going to happen, because the HOA board is staffed by CalAtlantic Homes employees: [redacted], [redacted] and [redacted]. Their actions as HOA Board members are governed by several well-known documents, like Declaration of Condominium Regime, Community Manual (incl. bylaws), to name a few. The Bylaws, for example, state (paragraph 1.6. General Powers and Duties), that "The Assotiation, acting through the Board ... may do any and all things that are lawful and which are necessary, proper, or desirable in operating for the best interests of its Members...". When talking about landscaping services at our community, [redacted] states that they (the Board members/CalAtlantic Homes employees, I assume) "receive positive feedback on the appearance of the community from our internal team, but from outside folks as well, to include some of our direct competitors" -- not a word about what homeowners think about the crappy services the business associates of the Board members provide to our community. He cares about what his competitors say more that he cares about what homeowners have to say! And also, how is abusing my newborn daughter is an act in the best interests of the Members -- I cannot understand. [redacted] says: "We disagree with your opinion that we have failed to act in the best interest of anyone" -- what are wonderful statement! It must be in the best interests of my family and my newborn daughter to be abused by lawn mowers every Monday morning at 7 a.m.   Next, the anonymous goes on by either falsifying the facts or showing me that he or she does not know what is he or she talking about. According to [redacted], CalAtlantic employee and member of the [redacted] HOA Board of Directors, "The HOA contracts directly with [redacted] and [redacted] Landscapes". The anonymous states that "the HOA property manager is responsible for selecting and managing the landscape vendors". So either [redacted] or the anonymous is lying, but either way, both of them are CalAtlantic Employees.   The claim that I agreed to have my daughter abused by signing some document is puny. The Declaration of Condominium Regime in paragraph 9.2.1 says "The Association will cause Landscape Services to be provided to each Yard Area. Accordingly, the Association is hereby granted an easement over and across each Unit to the extent reasonably necessary or convenient for the Association or its designated landscaping contractor to perform the Landscape Services. Access to each Yard Area is limited to Monday through Friday, between the hours of 7 a.m. and 6 p.m., and then only in conjunction with the actual performance of the Landscape Services". Where does it say that I agreed to allow the CalAtlantic Homes-staffed HOA Board and their business associate [redacted] to abuse my daughter every Monday morning at 7 a.m.? Where??   The note that the anonymous makes about my complaint being the only complaint ever received corresponds to the above quoted claim made by [redacted] (regarding who he receives feedback from). And I am willing to believe that this is true. [redacted], [redacted] and [redacted] are hiding from homeowners behind the CalAtlantic Homes sales team (the sales people conceal board members identities and contact information and even claim that the Board does not exists). They refuse to perform their duties as outlined in the HOA governing documents. They put all their efforts into protecting their business associates and ignore everything else.   Now, since CalAtlantic Homes employees are so good at referring documents I signed, I would like to point them to one document as well. It is attached to this message. Declaration of Condominium Regime, Article 20: DISPUTE RESOLUTION. This article clearly describes the dispute resolution process the Parties should follow "to encourage the amicable resolution of disputes involving the Property and to avoid the emotional and financial costs of litigation and arbitration if at all possible". I have been trying to follow that process, while CalAtlantic Employees and their business associates have been ignoring it completely. In my email from May 23rd, that was addressed to the three HOA Board members (Jay [redacted], [redacted] and [redacted], all three are CalAtlantic Homes employees), I asked them "to confirm that this is the Board's intention to ignore claim resolution process as it is described in the Article 20 and to proceed directly to arbitration and litigation steps". The answer I received from [redacted] was "the answer to your request to change the hours of common area and front yard maintenance is in fact no.  7:00 a.m. is widely recognized in our industry as the proper ‘starting hour’ of construction and maintenance activities". I take this as refusal to negotiate and resolve my claim in good faith (as per paragraph 20.4) and the Board's desire to proceed with Mediation (as per paragraph 20.5). I am asking the Revdex.com to help with facilitating this mediation process.
Regards,
[redacted]