Tetco, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Supervisor is providing incorrect information to corporateThis complaint was filed after my multiple attempts with business to resolve the issues I have included in this complaintIssues reported in this complaint are still pending as of 05-Nov-Even after this complaint I have been regularly trying to reach business to resolve the issues but no action takenI have also sent a written letter with inspection report from a licensed inspectorOnce again, following warranty issues have still not been resolved by business and business is outright lyingAs of 05-Nov-all the following items are still pending and there is no communication from businessAll these are accepted warranty items
Broken crown moldingsA guy came to fix and he completely broke that instead of fixingThis complaint is after we have tried multiple times to contact the business to get it fixedAutomatic garage close hinge in garage doorSupervisor said he will come to take a look but he never showed upDry Wall imperfectionsDry wall company did come to fix this issue before my complaintThis complaint is about the issue which still exists even after their attempt to fixIn our first floor excessive floor pops still existsThe company came to fix the issue could not fixed it.We have already sent written mail to business to resolve all these issuesAfter days if issues are not resolved or we do not receive a written response with reason what was done to fix the issue and why pending issues will not be fixed will result in legal action.I am also CCing this response to Mr*** *** who is the highest authority from this business in this area for his visibilityWe have tried reaching out to him about our experience dealing with the Warranty Staff and all the unprofessional behavior they have been showing but have not received any response
Regards,
*** ***

Our Customer Service Manager for the community reached out to the customer to schedule an appointment for the 24th of February at 10:A.MThere are indeed items that remain open from the items they submitted (items) have been postponed due to weather and Trade Availability during the last quarter of 2016, the original request was sent into the CalAtlantic Web Site on September 9, 2016. Rest assured we will have a concise game plan after the appointment on the 24th of this month

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The NC Code doesn't care much about vibrating windowsThis is a bedroomA vibrating windows that cause rattling noise inflicts nuance and irritating condition to whom sleep in this bedroomAlso as I have mentioned the vibrating windows may cause premature leak of the gas inside the e-low glass pane.This house cost almost half of millionIt's simply not acceptable by anyone who has the right mine that the house at this price have the windows vibrating when the A/C unit is on.I respectfully request a formal arbitration from Revdex.com.Regards,*** ***

CalAtlantic was under the impression the client’s issue was resolvedWe have contacted the client and expedited the necessary resources to repair the item

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined
that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have not received any communication from CalAtlanticNobody has contacted me either through phone or email since this complaint has been filed
Regards,
*** ***

When the ***’s purchased their home with us they were promptly sent their option manual by the sales personUpon reviewing the options with the designer they found there were a few items which had been discontinued by one of our suppliers It took us a few days to provide the updated
manual as we were in the midst of finding replacements for the discontinued items and did not immediately have all of the necessary information Additionally, the customer asked for custom change to the kitchen which we do not do, but the customer mistakenly believes we did this for other customers We have continued in good faith to provide the ***’s with product availability and pricing in a timely manner

Revdex.com:
I have reviewed the response made by the business in reference
to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***s

We have discussed this with the customer and have reached a resolution and we consider this matter resolved

We have been in contact with this customer and consider this matter resolved

The mutual release was the second page of the certified letterIf the customer received the default letter, he received the mutual releaseWe will mail it to him again

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Forgive me for not having confidence that the work will be completed by the date statedThere has been a habit of not fulfilling promises dating back to our 30-day walk. What consequences are there for CalAtl if the work is not completed by that date? For example, some work took place on 3/by the Centerline foremanThere was a hole left in the side of our stairs. At that time, he stated he would not want to live with this hole for minutes let alone over the weekend so he will have it completed on 4/3. The attached images are how the project looks days laterI have also attached a pdf of an example of one of our concernsThe house was not painted the correct colors because the body and trim colors were switched. We accept the colors staying as they are but there were many details that remainThe original painter only wants to "touch up a few areas". We have worked exhaustively to get the paint colors correct with *** and we do not want a "touch up"*** is in agreement and wants to help us get what we are asking forIt requires removal of dirt that was painted over, painting those areas, and finishing the job as outlined in the diagramsI believe this will be completed correctly but I am asking for assurance that this will be completed as shown and what repercussions are there if the work is not done. I can provide many more photos of work to be done as well as a timeline of events.]
Regards,
*** ***

In response to complaint ID#*** Standard Pacific Homes’ response is as follows: The Standard Pacific Homes warranty representative and trade partners have attempted to contact the customer in regards to the cited concerns as recently as 1/4/ The customer may reach out
to these parties to discuss and resolve any outstanding issues Here is their contact information: *** ***Customer Service Representative CalAtlantic Homes Email: ***.*** *** ***Retail Coordinator *** *** *** Email: A***

*** Homes believes that the items listed in the complaint are
homeowner maintenance items and have previously been addressed with the
customer. As a courtesy, *** Homes will contact the customer, inspect
the items, and make any corrections that are covered by the warranty.
*** *** from *** Homes will contact the customer to schedule a time for
the inspection early next week

Our VP spoke to the home owner and emailed the most current information as requested We also explained there are items changing on a daily basis and our policy when suppliers change or discontinue their products to give them the new version or next available upgrade when any item is no longer available The home owner seems satisfied at this time

In an ongoing effort to build great homes and continuously improve our product we are now offering flooring choices that meet the requirements as stated by the homeownerWe apologize that our previous selections did not meet their expectation but the vast majority of our customer have been pleased
and satisfied with our homes and flooring choicesWe suggest the customer contact our design center to review the latest offerings and finalize their choice of flooring

This is a manufacturer warrantyGE met its commitments with the homeowner by originally repairing the washer and dryer as the customer statesFront loading washers on a second floor level may experience bouncing and vibration depending on the type of load in the machineThe appliances the
homeowner has now work perfectly according to GEGE was trying to assist the homeowner by offering a top load washer which would minimize the bouncingCalAtlantic’s understanding is that when the homeowner stated she was going to sell the replacement washer and dryer, GE retracted their offer as they are not in the business of providing appliances for the homeowner to resell. GE believes the customer now has perfectly operating appliances, and if they want to sell them and purchase different models they are currently in a position to do thatSince this issue is a manufacturer warranty issue that has been resolved and the homeowner currently has properly operating appliances, we consider this matter resolved

Thank you for the opportunity to allow CalAtlantic Homes to respond to Mr***’s complaint. Prior to receiving this complaint from the Revdex.com, CalAtlantic Homes received and responded to multiple requests for service from Mr***, including the problem described in his complaintRepresentatives from CalAtlantic Homes, the window installer, and the HVAC company visited Mr***’s home and provided service that included installing foam foot pads under the HVAC unit in the attic in order to minimize vibration of the HVAC unit. CalAtlantic Homes and our licensed subcontractors believe that all windows and HVAC units are correctly installed and operating normallyThese components were installed, inspected, and passed per all NC Residential Code requirementsWe consider this matter resolved

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The builder is inaccurate about the facts surrounding the erosion, sinkhole and work done in the yard in the Shady Oaks properties.   The description made by the builder regarding the reshaping of our back yard completing underestimated the impact on its usability.  The lower yard is now completely unusable.  Prior to completing this work, I expressed my disapproval but this went unheeded and we were told that they were not making any other changes.  Since that time, there is further erosion in the same location which worsens continuously.  Furthermore, when the work was done on the yard, bales of rolled hay were placed against the back of our fence as well as along adjoining properties.  They are an eyesore.  I have asked the builder to remove them but the builder denies that they placed them there, suggesting that "someone" "coincidentally" placed them there at the same time that they were digging up our yard.  All of these concerns regarding drainage and runoff were expressed to the builder prior to closing on the house but we were told that it "would be fine".Additionally, multiple punch items persist unfinished throughout the house seven months later.  Completion is at a snail's pace.  There has been damage to our cabinets, sink and floor which remain unfixed when one of their contractors came in to fix a faulty kitchen top.  A month has passed and these items remain unattended with no completion time in site.  Refrigerator panels remain uninstalled after sitting in our garage for 4 months.  Tile in the bathroom remains uneven after several sloppy attempts at repair.  Office built ins are incomplete 7 months after moving in with knobs still missing on drawers.  We are profoundly disappointed in every aspect of the building process and warranty process.  Caps to the fire extinguishing system repetitively fall out of the ceiling.  One has sprung a water leak.  We have found CalAtlantic arrogant and uncaring with multiple rude personnel working with them.  
Regards,
[redacted]

In regards to complaint ID #[redacted], Standard Pacific’s response is as follows:Standard Pacific has determined that all of Mr. [redacted]'s items have been addressed and no further action is needed.

CalAtlantic is building the customer's home to the specifications that he purchased and reviewed not only with our Sales Counselor but also with our Job Superintendent. The customer's ethnicity has nothing to do with this, and CalAtlantic denies that it discriminated against the customer in any...

way. We consider this matter closed.