Tetco, Inc.

We stand by our initial response. Thank you.

CalAtlantic Homes has been in contact with the customer. The issues raised by the customer are not covered under our warranty. In addition, repairs were performed before CalAtlantic could conduct its own inspection and investigation. For these reasons, we are unable to compensate the customer. ...

We consider this matter closed.

Revdex.com:
I would like to go take this matter to mediation, as per paragraph 20.5 of the Declaration of Condominium Regime. I am asking Revdex.com's help with arranging this mediation.
Regards,[redacted]

In regards to complaint ID #
[redacted], Standard Pacific Homes’ response is as
follows:
We have sent numerous
professionals out to review the customer’s driveway and have not found the driveway
cement or its application to be defective.  The customer has observed
signs of “dusting,” a...

common phenomenon associated with newly poured driveways.
“Dusting” abates over time and is not a warrantable item. Standard Pacific
Homes considers this matter resolved.

Although CalAtlantic acknowledges Mr. [redacted]’s request, he was contacted by phone in July and then by email on August 5th to properly submit his 3rd Party Inspection Report specifically by item on CalAtlantic’s warranty website. To date, Mr. [redacted] has not responded to CalAtlantic’s policy on...

submitting 3rd Party Inspection items.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Information provided by [redacted] Homes is incorrect and inaccurate, please see below.All warranty requests made have been emailed to both "warranty@[redacted]homes.com" and "[redacted]homes.com.' The email for the items addressed in this complaint was sent on January 12th and was sent to both addresses simultaneously and was copied to my personal email for reference (please see attached screen shot). After sending these emails [redacted] Homes personnel [redacted] initiated text message contact by means of "following up' rather than responding to my initial emails in kind. If text message contact is not condoned by [redacted] Homes, they should advise their personnel not to utilize it as a means for contact. If this is the 'explanation' for the delay in repairs, then it is inaccurate and untruthful. My warranty request email highlighted a total of 8 items in need of repair - both cosmetic and structural. [redacted] Homes identified only 3 items in their response, one of which was from a different warranty repair request. (see attached). In my opinion, the nature of the item (i.e.: cosmetic vs structural) should not impact the way in which it is covered by the New Home Warranty and how [redacted] Homes chooses to address the repairs. The Warranty handbook does not discriminate between types of requests, other than emergency requests, so [redacted] Homes should not reference that in their response to my complaint. When I was contacted by [redacted] via telephone call regarding my Revdex.com complaint, I advised him that I had filed the complaint due to what was in my opinion an excessive amount of time, follow up efforts, and negative impact to my personal and work life. I advised Mr. [redacted] that my complaint was in effort to get pending work items completed, and when they were completed, then I would be satisfied... I did not state that I was satisfied at the time of this conversation - when work items were still pending and incomplete 60 days after initial identification and request. During the above conversation, Mr. [redacted] mentioned that he had been informed by 'his boss" of the Revdex.com complaint. At that time I requested that "his boss' feel free to contact me himself in order to address the issues. Also during text message conversations regarding delays to repairs Mr. [redacted] was asked for the contact information for "his boss" in order to perpetuate repairs when Mr. [redacted] was unavailable to do so. As of this writing no contact from any supervisory or managerial personnel has been made and the requests for that contact information have not been fulfilled. According to [redacted] Homes response, "all work is scheduled to be completed by April 24th" however, of this writing (April 19th) no contact has been made in order to schedule time for the repairs to be completed. As stated above, there were 8 total items identified in the request for which this complaint references. Once again, I would like to request that a senior member of the [redacted] Homes team inquire into the status of my pending requests and provide me with an update as to that status. I also would like some form of compensation for the large amount of time which has been dedicated to following up with repairs, time which I and my partner were required to take off of work for repair appointments (some of which were canceled after the appointment was scheduled to begin and resulted in a loss of pay for missing work).
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have not received any updates and the company not being responsive.  [redacted]l, the rep that had been in contact with me, now doesn’t even reply to emails or phone calls; whereas before he would at least reply prolonging service.
Regards,
[redacted]

Dear Revdex.com rep. I would have not known what to do if it wasn’t for your help. Yes I accept the response received from VP of Communication - Cal Atlantic – HQ California. I met with the local Orlando Office Cal Atlantic Service manager, he went back to the president of the local office - Cal Atlantic, and a week later, the local service manager contacted me and advised me that they resolve all my 5 outstanding items, however I am not so sure they will be able to resolve the two items listed out of five, but I advised the Service manager Mr. [redacted] I will give your venders the benefit of the doubt, and give them one last opportunity to correct and fix the two listed items, otherwise I will go back to my initial request and that is getting reimbursed the money I paid, the two Items I am referring two are as listed: I paid $7,900.00 upgrade option for the sliding doors, but they kept replacing them with defective panels, making very loud noises, also not sealing my bedroom from the outside temperature correctly, our bedroom during the summer is very hot, and during the winter the room is very cold, My sliding doors in my master bedroom is a big issue for us, as I mentioned previously, all 5 panels are making very loud noises as the glass keep expanding and shrinking due to weather temperature, so loud making us jump from bed during the night, also not sealing my bedroom from the outside temperature correctly, and it is not the location of our room otherwise we would have the same issue with our bathroom but we don’t! and the temperature of this room should not be this bad, our bedroom during the summer is very hot and during the winter is very cold, we even had to celebrate/adjust our AC few times but that did not make a difference when the seal of our sliding doors/panels is broken, I will give both [redacted] and GTE the benefit of the doubt one last time and I will go with Cal Atlantic Service manager request one last time, to have them service my sliding doors, but again if they can’t resolve this painful item that we have been suffering for a long time, we will have no choice but go back to our initial request and that is getting our refund back for this upgrade option/item that we paid $7,900,00 but let’s see what they can do first! We paid allot of money (big upgrade option to our interior walls) to have them with smooth finish, our interior walls have all kind of defects, it was brought up to the builder’s attention in the 1st month after we moved it, they came back few times to fix the roughness of the drywall but they could never get them right, either they compensate me back the money we paid $6,000.00 or they fix all my drywall concerns as they promised, however I need to emphasize if they won’t be able to, we will I have to go back to our initial request and that is getting back the money we paid for this expensive upgrade option for the amount of $6,000.00. Cal Atlantic local service manager has agreed to correct and resolve the following next three items: Fixing my roofs (the master bathroom and the line over the main entrance door) The service manager is in the process of contacting the roofing company and schedule a service call to resolve, and have the drywall company fix the ceiling few weeks later when they address my rough drywalls issues – this item listed previously.Fixing my long floor crack, hopefully Cal Atlantic will be able to locate a box or two for the same type of tiles I have, they have informed me that they are in the process of conducting a nationwide search for the tiles, if not than a different option will be offered as discussed, and that is replacing the area where the cracked tiles are located with hardwood floor as a continuation to my existing hardwood floor, this option was discussed instead. This option will be considered only if the tiles that I currently have is not found, the hardwood floor will be installed in my hallway, kitchen area and master bedroom, and only replace our walk-in closet with same tiles that I still have a couple of boxes left but not enough to replace everything!Fixing my 2nd floor bathroom 5 x wall tiles, but I need Cal Atlantic and their vendor to investigate why they cracked, is it due to humidity coming from the outside, is there a structural defect? or is the metal framing from the inside getting bend, if so what’s causing it to bend, we need to make sure this problem will be fixed permanently, specifically when this shower only used on occasions by a 13 years old child!! 
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory...

to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 The response of Calatlantic shows their lack of knowledge in thiswhile situation and I dont agree with it. It also shows their lack of interest in trully resolving the situation and they should be held accountable as a Revdex.com acreadited bussiness. Wet did not meet CalAtlantic representatives July 2015 and no one ever waived the warranty those are false statement. We met in November 6, 2015 and I personally told them during the meeting they have to responded to warranty as I amentioned covered by contract. This whole situation of making up makes me believe they are hiding something. No evidence has been submited by CalAtlantic of their allegation as they LIE. If you don't honor the contract and warranty we will end in court. You are breaching a contract as simple as that. Why would you want that?I also want to document that our wood floors were damaged by CalAtlantic during construction and not me. In the months of May and June during conatruction CalAtlantic employees and Subcontractors damaged the floorsame and instead of replacing them they tried to hide it by finishing the floors and selling the house to me as if the floors were ok. I have a have written email from June 2015 from Construction ManagerJustin Motes admitting that this happened. Feel free to request it if need proof of it. Also, during the last year'so CalAtlantic never made any type of testto the floors to verify if they were installed correctly or in complieance with regulations.They should have to make someone accountable. Why do they lie and an say I agree to  waive the warranty? I am not to blame. I didn't build the house or spilled water and  paint onot the floors. I didn'the install the floors and omitted acclamation process. It was your construction Manager and subcontracted company who are ultimately made those decisions and is  making you go through this whole headache. It is concerning that after all the proof I submitted they should have done an official inspection to be 100 percent sure the floors were in compliance and never did. CalAtlantic representatives only observed the floors superficially without submiting them to tests with inspectors etc.  Based on their unresponsiveness I was forced last week to retain an independent National Wood Floor Association Inspector at a cost of $500 dollars. The inspector will verify that the floors were installed in compliance with code and regullations and will also verify with the pictures I already submited to CalAtlantic during the installation if the floor should have been replaced instead of superficially refinish it which never solved the problem.  If the inspector finds they incurred in negligence lack of materials utilized for installation or faliure to comply with codes. My floors alhtought might apear fine at have are suffering from major structural problems with movement sqeaking and cracks that they witnesses and ignored thoughout this year. If the floor were in good condition as they are alleging  why is that the sent personell to refinish and glue them in more than 7 occasions. As I told them you should have replaced the floor which is what was needed from the beginning. I  have in my possesion hundreds of corresponding  email communication in which I notified VP of Construction [redacted], Area Manager [redacted], flooring Services representative [redacted], Construction Manager [redacted], and since May with Sheri [redacted] that my floors were damaged during construction with water and paint, poor acclamation and other factors. If you need copies of the email I can supply them to you. Additionally I sent emails to Mrs [redacted] with videos showing the current status of the floors for which I submited a warranty request in May 2016 for repairs and now they are making false allegations to evade the company obligation by contract under warranty. I state again I have never waived my warranty and they know it. I ask again an to submit  proof of that false allegation. I was informed by their prior Warranty  representative, known as [redacted], at one point that  Calatlantic they are trying to evade fixing my floors  and complete my warranty requests so I get tired  and leave.  Either CalAtlantic  replace all the floors and complete the warranty ticket or pay for all costs associated with replacing them and completing all items on the list to include demolition cost, repainting, inspection fees, and attorney fees I may incur if they want this to go to court. Additionally you will leave me no option in addition to go to court  go to the local news and show everyone what they've done. I am not selling the house so I have a lot of time to get this resolved. I am also including pictures for your review of the window in question  and how they left  it las week during rain. The job is unfinished as you can see is unfinished and now damaged the wall and possibly has  created mold. The pictures are of the room of an 8 year old in which water is penetrating through a window and the also are not repairing or responding to fix. As stated I have documentation of all my communications pictures videos etc with CalAtlantic representatives and if needed to prove the case and of knowledge of the floor conditions all items they are available for your review. Regards,[redacted]

Due to the fact that this home is two years beyond the original 10-year structural warranty, we will be unable to assist Mr. [redacted] with this matter.

With regard to complaint ID #[redacted], [redacted] Pacific’s response is as follows.Standard Pacific management is aware of Ms. [redacted]'s complaints, and [redacted] Pacific is being responsive to her complaints.  Indeed, as of April 22, 2015, Ms. [redacted] and Mr. [redacted] are in contact to finalize the damper replacement and remaining items to be corrected from the inspection report.  Standard Pacific is willing to make repairs based on the actual warranty coverage provided with respect to Ms. [redacted]'s home.  Regarding matters that are not covered by warranty (such as compensation for lost time), [redacted] Pacific is not legally obligated to pay for such matters.  Standard Pacific will continue to work with Ms. [redacted] to resolve her concerns.

CalAtlantic Homes has informed the customer that the island counter top and the seam in the middle meet the standard shown in the model homes and satisfies the ROC standards in Arizona.  Replacing one side or the other will not guarantee a better match than has been achieved by these two...

slabs.  Thus, the top currently installed fulfills our obligations under the purchase agreement.  Accordingly, CalAtlantic will not install a new slab on the customer's island.  CalAtlantic considers this matter closed. .

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this...

proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Ryland staff has come to discuss with us. HOWEVER, they did not take care of the large areas' mold within the wall, which you can see from attachments 4050 and 4051. Also, they did not mention the hospital fee of my wife, which you can see from attachments 4041 and 4042.Our inspector came this afternoon and found several other problems, which should be taken care of before our closing the townhouse. We would provide more details later.Based on the experiences, we are not able to close this complaint. Also, the Calatlantic Company replied to us more efficiently through Revdex.com than direct contact.Best Regards,
[redacted]

We spoke with the homeowner and agreed to replace the motor, rail, transmitter and conduct a comprehensive inspection of garage door and assembly to resolve this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[I cannot agree that the tile around the archway matches the illustrations of the home. Attached please find 2 marketing illustrations of the home and two photos of the tile that was actually installed on the home. I would like to ask the Revdex.com to mediate this dispute by looking at the two sets of photos and advising if the illustrations of the home showed that blue Mexican tile would be installed. As further reference I also attach a photo of the color schemes offered for the outside of the home -- I chose the middle option. You will see that color was specified for everything - house, doors, trim, roof, pavers, shutters, etc. No where does it say that blue Mexican tile would be installed -- if it had been specified I would have objected as blue tile does not match the color scheme of the house.]
Regards,
[redacted]

Standard Pacific management spoke to Mr. [redacted] about his
concerns.  Ultimately, Standard Pacific and Mr. [redacted] were able to agree on
a price and closing date that accommodates the [redacted] family's relocation. 
Mr. [redacted] purchased a Standard Pacific home and looks forward to closing.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.CalAtlantic has failed to provide any evidence to substantiate that the current location of the furnace would be the most efficient compared to any other location in the attic and that moving the furnace would compromise its performance.  In order to provide clearance for the attic access door, the furnace only needs to be moved approximately three feet.  The customer has consulted with a number of contractors who believe that the furnace could be relocated without sacrificing furnace performance.  There should be some flexibility in the location of furnace and its placement should not impact the location of attic access door which now severely limits the usability of the second floor gameroom.  The location of attic access door is not a new specification.  The customer has made mention of the location of the door/doorframe from the very initial stages of development.  Upon framing, it was noticed that the doorframe was entirely overlooked, and the customer requested it be added in.  At no point during these correspondences was it mentioned that there was a need to have this door moved.  CalAtlantic has implicitly represented that the location of the attic access door based upon the placement of the attic access door in its model home.  It is the customer’s reasonable expectation that all doorways would be built as represented in the model home so that the room can be utilized as displayed in model home.  In fact, the model home has a television installed in the same location of wall where CalAtlantic built the attic access door in customer’s home.  The customer has also paid for optional upgraded speaker outlets placed in the wall based on the understanding that there would not be a doorway interfering with furniture placement. 
Regards,
[redacted]

We have resolved this complaint with the customer.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for...

the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]