Tetco, Inc.

We responded to the customer letting him know that we understand the frustration. Dealing with living and breathing landscaping is difficult for everyone to predict and manage.
In lieu of the $600 cost, the company will cover the full replacement. We consider this matter resolved.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to...

perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

[redacted], the company that installed the system, tested the system and determined that it was functioning properly and met all industry standards. Following this determination, the case was closed.
At the time of Mr. [redacted]’ complaint, [redacted] was experiencing extraordinary high temperatures...

that at times exceeded 114 degrees. In contrast, normal high temperatures are 105 – 106 degrees. The State standard for air conditioning temperatures is a 30 degrees below the outdoor temperature. Under normal high temperatures, a homeowner should be able to maintain an indoor temperature of 75 degrees.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

The customer's demand for payment is not valid under his home warranty because he did not provide CalAtlantic prior notice of the problem or the repair.  CalAtlantic considers this matter closed.

This loan was approved without the need to pay off any debt subject to the borrower’s annual salary increase of 3% (same as prior year) which is the amount that he received not the 3.5% that was anticipated. Subsequent to that approval, the customer increased his monthly credit / loan payments by...

an additional $248.00 per month causing his qualifying ratio to exceed approval guidelines and the need to pay off debt in order to still qualify for the mortgage loan. Loan could no longer be approved by CalAtlantic Mortgage without the payoff of debt.

CalAtlantic spoke to this customer about his concern and explained that the front courtyard area in question was graded to sheet drain out of the courtyard, over the walkway to the street and adding rain gutters, if desired, is the responsibility of the homeowner.  Gutters were not included on...

any of the homes with this same configuration, but were offered as an option if so desired.  After monitoring the situation we did not feel that the amount of  standing water exceeded the Performance Standard stated in our “Homeowners Limited Warranty and Maintenance Manual” which states no ponding of water should remain more than 48 hours after rain.  Once the rain stops the water drains out of the courtyard as designed, therefore this is not a construction defect.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I HAVE BEEN IN CONTACT WITH [redacted] AND HE JUST KEEPS TELLING ME THAT A CONTRACTOR WILL CONTACT ME SOON. THERE HAS NOT BEEN ANYTHING DONE ON CALATLANTIC'S PART AT THIS POINT.I WELCOME REAL ACTION FROM THEM AND HAPPY TO RESEND THE REPORT TO THE APPROPRIATR PERSON (SUBMITTED ON THE WEBSITE PN JUNE 7th - RECEIPT ATTACHED)
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I have not been contacted by anyone nor have I been sent any copies of the paperwork that the company states I signed stating I agreed for them to pull my credit 2 months after closing.  I don't recall signing this document.
Regards,
[redacted]

In regards to complaint ID [redacted], CalAtlantic Homes' response is as follows: Our goal is to deliver a home that closely matches the rendering, and while the buyer does not like the tile, it was shown in our artist’s conception and will not be changed.  With regard to the door sills, our customer care team called the customer prior to responding to the first inquiry, and the customer confirmed the matter had been resolved.  If that is not the case, the customer should call customer care and open a new service request.  The yard does require re-grading which we will perform.  Customer Care will communicate the timing and nature of the work to be done.  It was not our intent to imply no corrections would be made by stating the matter was considered closed.

With regard to complaint ID # [redacted], CalAtlantic Homes’
response is as follows:
The customer purchased a home with a front elevation that is
a Spanish-style elevation.  The use of colorful tile is a standard feature
for this type of elevation, as was shown on the rendering of the home...

at the
time of purchase.  The customer can always change the tile (at their expense)
if they choose to do so after closing.  The other items mentioned by the
customer related to drainage and door sills have been brought the attention of
the division's Vice President of Operations to ensure that the matters are
resolved expeditiously.  CalAtlantic Homes considers this matter to be
closed.

[redacted] Homes has responded to all claims and warranty requests by Mr. and Mrs. [redacted].  All work has been completed and we have no outstanding warranty requests.  For outside work like the roof repairs, it is not necessary for the homeowner to be present for the work to be...

completed.   As discussed, can you please post this to this complaint since I do not have access? Please let me know if you have any questions and thank you for your help with this. [redacted]Digital Marketing Manager

For the third time: I would like to go take this matter to mediation, as per paragraph 20.5 of the Declaration of Condominium Regime. I AM ASKING Revdex.com's HELP WITH ARRANGING THIS MEDIATION.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The form (punch-list) you are referring simply acknowledges items on 6/10/15 needing to be addressed before close. It does not imply nor note that the work was completed; this form is not a completion of work, rather than it's identifying the items that would be completed by close. [redacted] also communicated this form and my real estate agent was also present, I never signed off or acknowledged that any of this work was complete; the house hadn't even closed. Regarding the Multi-Slide door being initially addressed first as a squeak, that's how [redacted] initially described, and as mentioned over the phone, the door gradually over the course of the first 3-4 months of moving in, went from squeaking when opening to becoming non-functional and unable to open eventually. As the notes show from [redacted], it was finally deemed that the drywall was improperly installed and was pushing down on the door frame, preventing it from opening and worsened as the house settled over time. As per why your records show inconsistent reports to mine, I can't answer that and don't find it to be factually accurate. Paul, and two other technicians/trades-men come out prior to 6/9/16 (which is when [redacted] got involved), in addition to the correspondence via in person, phone, and email with [redacted], [redacted], and [redacted] Glass. Regardless, as the punch-list shows this item was first identified on 6/10/15 and has not been resolved, effectively making this an approximate 18-month duration. I did not sign, nor verbally acknowledge it as being fixed or resolved, because it wasn't.  I hope this adds clarity and allows you to re-evaluate your decision. However, if we are still unable to come to an agreement regarding compensation, then I ask that you provide me with your legal departments contact information with whom my attorney may direct further correspondence.
Regards,
[redacted]

Our understanding is this case has been resolved. The manufacturer and or [redacted] has repaired the faulty HVAC equipment and is working with the home owner on reimbursement for their expenses.

We received a service request/inquiry on Thursday January 12 and are in the process of trying to contact the owner to set up a time for a Customer Care Representative to inspect the cracks to see if they meet our exceed the warranty standard.

Revdex.com:
I have reviewed the response and it is the first step.  I will wait for the business to perform this action and see where it takes us.  
Regards,
[redacted]

With regard
to complaint ID #[redacted], Standard Pacific’s response is as follows.
Since Ms.
[redacted] filed her complaint, several things have happened.  First, she closed
escrow on her home.  Second, Standard Pacific made certain repairs noted
and requested by Ms. [redacted].  With...

respect to the granite countertop, seams
can be present in granite countertops.  This was disclosed to Ms. [redacted] in
her contractual disclosure documents.  Standard Pacific considers this
matter to be closed.

Due to circumstances not completely in the control of CalAtlantic Homes, the community pool has not yet been opened.  The pool will be opened as soon as all permitting, safety, and inspection requirements are met and passed by the Bexar County Fire Marshal inspector.  In addition, as soon...

as permits are issued, construction of the rear exit gate for the community will begin.  CalAtlantic Homes received an email from the customer in late April 2017 through our Customer Service Department expressing her concerns.  One day after receiving her email, a CalAtlantic management representative contacted her via phone and conveyed the status of the project in detail.  On May 3, 2017, the customer contacted CalAtlantic's Division President via email and expressed her concerns.  The next day, our Division President responded with a phone call and left a message.  He also sent her an email responding to her concerns.  We consider this matter closed. Tell us why here...

We have met with the customer to address these concerns and have arranged to install the screens and other open issues by the week of June 20th.