Tetco, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I [Although cal Atlantic has a plan to resolve the issue with my upstairs door, the work is still in progress and my house still under construction.  There is no plan for the French door leak that I have been informed of.  Until both doors have proven to be leak free I would like this item left unresolved.]
Regards,
[redacted]

We stand by our previous response.

Our Director of Customer Care spoke to Mr. [redacted]  on Tuesday, 2/28/2017. He  explained the process for repair moving forward and our warranty guidelines. Mr. [redacted]  understood the door will not be replaced and was on board with finding the root cause of the leak and then...

resolving it. The homeowner said that he filed his compliant prior to their discussion. We consider this resolved.

CalAtlantic Homes has spoken with the customer, and we have agreed on a repair process.  CalAtlantic considers this matter closed.

In reference to Mr. [redacted] complaint, CalAtlantic has made attempts on 3 separate accounts to contact Mr. [redacted] and assist with the warranty concerns, the latest being June 23, 2017. To date, we have not heard from Mr. [redacted], but will contact again to pursue closure or complete the warranty items.

Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.We are willing to have the counter tops cleaned and sealed again but would like to make known that the [redacted] contractor has already attempted to clean and reseal with almost no visual difference apparent.  If cleaning and resealing will take out visual darkening defects then that will resolve our complaint.  However we have doubts that cleaning will rectify the issue and we would like to request [redacted] and that point replace the counter top.
Regards,
[redacted]

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
We are not okay with CalAtlantic not fixing their unacceptable mistake.   Regards,
  [redacted] ([redacted]) and [redacted]

A CalAtlantic Homes representative
contacted the customer to address his concerns and further explained the
settlement delays.  The CatAtlantic Homes representative confirmed that
the customer would not be charged for options not received and addressed the
other matters involving the...

extended delays with settlement.  The customer
agreed with outcome of the call and thanked the CalAtlantic Homes
representative for resolution.  The CalAtlantic Homes representative
provided additional contact information if any additional questions should
arise prior to closing.  CalAtlantic Homes considers this matter to be
closed.

Even though the items mentioned in Mrs. [redacted]’s complaint are not warrantable under CalAtlantic’s 10- year structural home warranty, CalAtlantic sent a 3rd Party Engineer to Mrs. [redacted]s residence and determined there was in fact no structural defects in her foundation and everything related to...

Mrs. [redacted]s request was resolved on August 9th, 2016.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Mr. President,As before mentioned, there are granite slabs available in the size of our "Gourmet Kitchen Slab" as you advertise. Again, all your model homes had one full kitchen slab. In fact, your gourmet kitchen is what is on the front page of your warranty book. And again, you seem to have missed that this is what sold us your homes. We also made selection at the granite company to ensure a full slab which you led us to believe. The 2 models you had up when we signed both do not have seams. Again, the president did not address where the seam was placed, nor the quality of the seam once it was placed in my new home. The seam is not of the quality that other contractors would have provided. Also it would have been placed in a better place, away from the area where our major entertaining will be and cooking will take place. My 86 year old father is a gourmet chef and this is where he will be all of his waking hours. So you see, this SLAB as they advertise is VERY important to us and we even signed the contract which indicated it would be one full slab.  Your warranty manager, David made a comment: "Why would you close on this house with all these things left undone? I would have not closed and just let Standard Pacific keep my $5000 earnest money?" To address this, you would have fined me daily for every day we did not close. Yet you did not have a ready home. And you noticeable charged us a greater earnest money according to David's comments. Thank you Revdex.com. The reason I had to go to arbitration here is because Standard Pacific has a management team who are biased to say that everything is completed as they should be weir standard for closing on a house is sub standard to industry in my experience. I have never had to ask Revdex.com to step in on behalf of four other new home builds I have had. I went through Standard Pacific's warranty process form the beginning contrary to what the president is implying. As a senior citizen have to watch over so many repairs on 2 new homes has been very stressful and frustrating and very time consuming. So much that I cannot even sit and relax to enjoy a brand new home and get settled. Their warranty company does not make appointments. It is stated in their own contract that we as homeowners have to be available for their appointment times. So you can see who really honors the contract. I am finding out that Standard Pacific lacks integrity in an industry that already has a biased contract that protects only the builder. But they cannot even live up to their own.[redacted], PD

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
They have addressed all of my concerns, and I have no further need to complain at this time.Regards,
[redacted]

CalAtlantic Homes recently repaired the foundation condition in the customer's home, which the customer confirmed.  CalAtlantic is meeting with the customer on 12/26/16 to review the punch list items and schedule any necessary repairs.  CalAtlantic considers this matter closed.

The customer's home has a stained cedar-faced garage door. Prior to closing, CalAtlantic Homes informed the customer about homeowner maintenance requirements and cosmetic concerns to set expectations. With the thermal extreme conditions present in North Texas (hot and moist and then cold and dry),...

garage door materials expand and contract with the weather and require regular homeowner maintenance. CalAtlantic declined to re-stain the customer's garage doors because it was his responsibility as a homeowner to do so. We consider this matter to be closed.

The customer's home has a 20’ x 5’ multi-slide glass door in the great room.  In June 2015, when the customer closed on his home purchase, a “punch list” of items to be completed / repairs to be made was...

prepared, which the customer signed.  The punch list noted that the 2nd panel of the multi-slide door had a squeak, but no other deficiencies were noted.  CalAtlantic Homes (then Ryland Homes) promptly repaired the squeak.  CalAtlantic did not hear back from the customer regarding the multi-slide door until June 9, 2016, when he reported that the door was hard to open and had begun to squeak again.  Upon receipt of the customer's June 9, 2016 warranty request, CalAtlantic promptly inspected the issues with the door, and repairs were completed by July 14, 2016.  At that time, the customer was asked if the repair was acceptable, and he stated that it was.  No further issues regarding the door’s functionality have been reported.  CalAtlantic has provided the customer with everything that he is legally entitled to regarding the door and considers this matter closed.

In regards to complaint ID #[redacted], [redacted] Homes’ response is as follows:Prior to Ms. [redacted]'s purchase of the home (which occurred when she closed escrow on the home rather than when she entered into a purchase agreement), the finished home was presented to her during a careful Final Presentation that was conducted at the home with the [redacted] Construction Manager and Ms. [redacted].  The tile issue was brought up at that time and [redacted]'s response, following the investigation by the product representative, was that the tile dye lot was within industry standards and that the tile would not be replaced.  Ms. [redacted] chose to continue with the home purchase and closed on the home.As mentioned below, the electrical outlets meet the building code and industry standards which take into consideration access to the electrical outlet.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This is an ongoing issue with the company. We filed another complaint last year after their warranty representative [redacted] sent an email our saying they're cancelling the contract because we criticized their subcontractor. Last year in September, we were left without A/C for over a week in the scorching weather. The person who responded to our complaint said that they will fulfill the warranty in its entirety. They have not. It seems to be in their opinion, they can cancel unilaterally a contract formed when we signed the contract to buy the house. We had and continue to have problems since the beginning. Attached are pictures of the condition of the house. Also, until this day, they have not sent the person seal  the cracks in the basement. The inspector recommended they seal the cracks and watch. Nothing happened. [redacted] ignored our dozens of emails and [redacted] ignored our dozens of our text messages. We have all the emails and text messages from the day we signed the contract to build the house. We have all the pictures as well. I will attach a few.As for the person who responded, he has NO CLUE. What does he mean by "we don' need to be in the house" for the roofer? NO roofer came to check the roof. What part of this doesn't he understand?The list continues to be same: 1- Roof, chimney issue2- Squeaky floors3- Squeaky stairs, which we paid to upgrade4- The stove, counter is slanted toward the front5- Nook door insulation completely came out. Not sealing at bottom6- Rotten wood in the basement, holding the house7- The trim around the house were never primed and painted, now the paint has come out in less than a year. This is one issue that I have notified them over and over again8- The carpet getting black behind the doors from the door hardware. [redacted] said he knew what to do to fix that problem. He never addressed the majority of the problems. He would send [redacted] to do the work, he in turn walks around and always said "I don't have the supplies"9- Master window hasn't been changed, etc, etc. etc. [redacted] has every single request. The problem is that every email we sent, the reply was always "[redacted] will advise"I attached some pictures for you to see.Thank you,[redacted]

All of the items highlighted by the customer have been completed. CalAtlantic considers this matter resolved.

Thank you for your response.  [redacted] will continue to oversee the activity of any agreed upon repairs, as
outlined by the Standard Pacific Homes Warranty Manual.  She will be
assisted by Area Manager – Edward Ebers.  [redacted] will be in touch with
you when she returns from vacation to schedule a time to meet with you, ** and
her.  In the meantime, please respond to [redacted]'s email dated 1/4/16 to
allow us to continue to make positive progress toward all of our end goals.

Our Customer Service Manager for the community reached out to the customer to schedule an appointment for the 24th of February at 10:00 A.M. There are indeed items that remain open from the 50 items they submitted (23 items) have been postponed due to weather and Trade Availability during the...

last quarter of 2016, the original request was sent into the CalAtlantic Web Site on September 9, 2016. Rest assured we will have a concise game plan after the appointment on the 24th of this month.