I contacted Abercrombie via email on July 23rd with my order number, ***. A*** from Abercrombie responded but would not assist me as she was looking for a special case number and didn't know what the Revdex.com wasI asked her to check with whoever responds to Revdex.com casesFollowing that, I never received a responseI sent another follemail yesterday that did not receive a responseThis issue is taking up a lot of my time and going through the Revdex.com is a courtesy versus going through the legal system for the advertising issue that has been presented via emailI would like 100% of order number *** refunded for the lack of support from Abercrombie, the time spent on emailing back and forth with Abercrombie only to stop receiving responses, and Abercrombie's lack of timely action on this caseIt has been days since I responded to Abercrombie's response via emailing them, and I still was never refunded and am apparently being ignored by A*** (reference #***5)
Regards,
***
*** Gift card *** has a balance of $The two gift cards you purchased on *** (*** and *** were reported "lost or stolen" and we are unable to restore the remaining balancePlease contact *** to discuss this issue and to receive
a refundFor future gift card purchases please purchase them from our website or in store rather than a third party company to guarantee that they are legitimate. We apologize for the inconvenience. Abercrombie & FitchCustomer Service Team
Dear ***,We sincerely apologize for any inconvenience this has caused, and if you feel our service did not meet your expectationsWe are showing that there was a third jacket on the order that you requested to cancel on 11/14/The charge you are seeing may be an authorization from that third
jacketTypically these fall off of your account within a few business daysWe are however looking into to your claim, and will let you know once we have an update.We want to ensure that you receive the best experience with us, and want to help make this rightWe have gone ahead and sent you a promotion code for $of your next purchase in store or online with usYou will receive a separate email with the code as well as the expiration and terms and conditions.We also see that you have chosen to open a second complaint through the Revdex.com, and will send you the same response there as wellWe will also no longer be responding to your latest contact to our general Customer Service and we will only respond through this medium
As a one-time courtesy we have refunded your Visa $and closed your gift cardAs a reminder, our gift cards are non-refundable per our policy which is why the store was unable to refund youAdditionally, this is a very common practice across most retailers.Please allow 3-business days for this refund to post.Sincerely,Abercrombie & Fitch
***Thank you for your feedback, we appreciate you letting us know how you feelWe believe there may be a miscommunication, all of the merchandise on the site was marked downThe sale price was listed as the item price (the discount was reflected in the price listed)If the item was full price, the promotion would have applied to your order during check out.As previously stated, you should have received a 40% off promotion from us to help make up for the inconvenience.Thank you, we hope to see you again.Customer Service
We apologize for the frustration this has caused youOur policy is to allow one refund or reship per customerAs a one time courtesy we have issued a refund of $Please allow three to five business days for the refund to appear back in your account. Customer Service TeamAbercrombie
& Fitch
ID 1***this is the second string of emails after I did not receive the second shipment! Thank you *** *** *** *** ***To: "Abercrombie & Fitch" Sent: Thursday, March 3, 6:54:
PMSubject: RE: New Incident with Chaining Order and Order Map [Incident: 160302-003196]Are you telling me that there is no other department that this can be escalated to? Basically, Hollister has stolen from me close to $For merchandise I did NOT receiveI will file a complaint with the BBC as well as file a complaint with PayPal as to how payment was rendered on February 11thThe CSR That took my phone call on Feb 25th should have insured that my replacement order shipped to the right placeThat NEVER happenedShame on you as a company, I will NEVER do business with you again and I will be sure to share my story on all social media outletsYou are a farce! I'm not talking about few dollars, this was an order close to $Thank you for ABSOLUTELY NOTHINGThis company is a ddisgraceSent from my Sprint Samsung Galaxy Note5.Are you telling me that there is no other department that this can be escalated to? Basically, Hollister has stolen from me close to $For merchandise I did NOT receiveI will file a complaint with the BBC as well as file a complaint with PayPal as to how payment was rendered on February 11thThe CSR That took my phone call on Feb 25th should have insured that my replacement order shipped to the right placeThat NEVER happenedShame on you as a company, I will NEVER do business with you again and I will be sure to share my story on all social media outletsYou are a farce! I'm not talking about few dollars, this was an order close to $Thank you for ABSOLUTELY NOTHINGThis company is a ddisgraceSent from my Sprint Samsung Galaxy Note5.-------- Original message --------From: Abercrombie & Fitch Date: 3/3/3:PM (GMT-05:00)To: ***Subject: New Incident with Chaining Order and Order Map [Incident: 160302-003196]...SubjectNew Incident with Chaining Order and Order MapDiscussion ThreadResponse Via Email (Lynn)03/03/03:PM***,Thank you for contacting Abercrombie & Fitch about order #20110777548.We are sorry the decision of the Shipping and Tracking Team is finalWe are unable to assist with this order as it was shipped twice to the address on the orderWhich is *** *** *** *** *** ** ***.Feel free to contact the shipping carrier to get a better idea of where and when this package was delivered, but there is nothing further our company can do for you.LynnCustomer Service Abercrombie & Fitch Don't Forget to check us out on Facebook!Customer By Email (*** ***)03/03/07:AMLynn,We have not discussed a refund policyHollister shipped my merchandise to the wrong address, not once but twiceThis is NOT my faultThere was a glitch in YOUR systemThe shipping and billing address has always been the sameI'm not responsible for your errorYou have charged my account almost $And I do NOT have anything I paid forDo I need to file a complaint with the Revdex.comThis is ridiculous S ent from my Sprint Samsung Galaxy Note-------- Original message -------- From: Abercrombie& Fitch Date: 3/2/10:PM (GMT-05:00) To:***[email protected]: New Incident with Chaining Order and Order Map [Incident: 160302-003196]Response Via Email (Lynn)03/02/10:PM***,Thanks for emailing us at Hollister and taking the time to share your views about our refund policyIt is important to hear feedback provided by our customers, so we have documented your comments and will share them with the relevant business teams.All feedback from our customers, whether positive or negative, is valuable and we appreciate the time you took to tell us what you think.LynnCustomer Service Hollister CoCheck us out!Customer By Email (*** ***)03/02/09:PMYes it was shipped and reshipped to the wrong addressThe address was not verifiedI selected the box for shipping being the same as the billing addressI don't know how a 258Replaced my billing and shipping being the sameI don't know those neighbors and went down to their house and have left signsHollister has had my money since the beginning of February and we are now in the beginning of March and I have nothing I ordered for my kids.Sent from XFINITY Connect Mobile App-----OriginalMessage-----Response Via Email (Lynn)03/02/09:PM***,Thank you for contacting Hollister Coabout order #20110777548.We're sorry that the shipping information on your order is not correctYour order has already been processed for shipping so we can no longer modify your orderIf it turns out your package cannot be delivered it will be returned to usHowever, if you entered a valid shipping address, the order will likely be delivered and you will be responsible for all charges associated with your order."We would like to offer you free standard shipping on your next order.After your place a new order, reply back with your new order number and this reference number: #***We hope to see you shopping with us soon.LynnCustomer Service Hollister CoCheck us out!td.header { }td.text { padding-left: 4px; padding-right: 4px; }td.label { }td.data { }p {margin-bottom:0;}New Incident with Chaining Order and Order Map-------- Original message --------From: Abercrombie & Fitch Date: 3/3/ 3:PM (GMT-05:00) To: ***[email protected] Subject: New Incident with Chaining Order and Order Map [Incident: 160302-003196] ... SubjectNew Incident with Chaining Order and Order Map Discussion Thread Response Via Email (Lynn)03/03/03:PM***,Thank you for contacting Abercrombie & Fitch about order #20110777548. We are sorry the decision of the Shipping and Tracking Team is finalWe are unable to assist with this order as it was shipped twice to the address on the order. Which is Freeport Road New Kensington PA 15068. Feel free to contact the shipping carrier to get a better idea of where and when this package was delivered, but there is nothing further our company can do for you.LynnCustomer Service Abercrombie & Fitch Don't Forget to check us out on Facebook! Customer By Email (*** ***)03/03/07:AMLynn, We have not discussed a refund policyHollister shipped my merchandise to the wrong address, not once but twiceThis is NOT my faultThere was a glitch in YOUR systemThe shipping and billing address has always been the sameI'm not responsible for your errorYou have charged my account almost $And I do NOT have anything I paid forDo I need to file a complaint with the Revdex.comThis is ridiculous S ent from my Sprint Samsung Galaxy Note-------- Original message -------- From: Abercrombie & Fitch Date: 3/2/10:PM (GMT-05:00) To: ***[email protected] Subject: New Incident with Chaining Order and Order Map [Incident: 160302-003196] Response Via Email (Lynn)03/02/10:PM***,Thanks for emailing us at Hollister and taking the time to share your views about our refund policy. It is important to hear feedback provided by our customers, so we have documented your comments and will share them with the relevant business teams. All feedback from our customers, whether positive or negative, is valuable and we appreciate the time you took to tell us what you think.LynnCustomer Service Hollister CoCheck us out! Customer By Email (*** ***)03/02/09:PMYes it was shipped and reshipped to the wrong addressThe address was not verifiedI selected the box for shipping being the same as the billing addressI don't know how a 258 Replaced my billing and shipping being the sameI don't know those neighbors and went down to their house and have left signsHollister has had my money since the beginning of February and we are now in the beginning of March and I have nothing I ordered for my kids. Sent from XFINITY Connect Mobile App -----Original Message----- Response Via Email (Lynn)03/02/09:PM***,Thank you for contacting Hollister Coabout order #***.We're sorry that the shipping information on your order is not correctYour order has already been processed for shipping so we can no longer modify your orderIf it turns out your package cannot be delivered it will be returned to usHowever, if you entered a valid shipping address, the order will likely be delivered and you will be responsible for all charges associated with your order."We would like to offer you free standard shipping on your next order.After your place a new order, reply back with your new order number and this reference number: #***We hope to see you shopping with us soon.LynnCustomer Service Hollister CoCheck us out!
Attached are documents proving my complaint.The company stated that if I signed up for their mailing list I would receive an email for 15% off.A screenshot is attached of the companies claim to do thisA screenshot is attached of the only email I received - which DID NOT have a 15% off codeChad
Hicks***
Dear ***On January 23, Abercrombie order *** was placedThis order was shipping to *** *** *** *** *** **, which is the same address you are using on yoru orderThe shipping name on this order was *** ***. On February 26, we received a chargeback against
this order with a fraud reason code (reason code 83). As the charback was listed as a fraudulent transaciton, and shipping to the same address with the same last name, we are unable to accept future orders in order to mitigate risk.SincerelyCustomer ServiceAbercrombie & Fitch
We apologize that the jeans you ordered were back ordered and then went out of stockSince your order was cancelled your *** account was not
charged and the transaction was voidedIf you are still seeing an authorization hold on your account please contact Paypal and they will be able to remove the holdFor the inconvenience we have sent you a promo code for 30% off your next orderThe code for that is ***. Customer Service TeamHollister Co
As stated on our website, HCo will not accept any order that is deemed to possess characteristics of resellingBecause of your order history and promo code usage we are unable to accept future ordersSeveral attempts to use expired and previously used promo codes has been notedHCo reserves the right to cancel any subsequent order from a customer who has been suspected of reselling along with promo code abuse.Customer Service TeamHollister Co
We apologize that you are not satisfied with your recent experience while trying to make a return in one of our storesWe have looked into your order and see that you paid using PayPal when you placed order ***As our policy states online as well as on the invoice, when placing an
order using PayPal, in order to receive a full refund back to your PayPal account you have to return the items back to our Distribution Center and merchandise credit will be the only option available when returning to a storeYou can click here for additional information regarding our return and exchange policies.Thank you and let us know if you still have any additional questions.Customer ServiceAbercrombie & Fitch
Revdex.com Complaint ID # *** - Abercrombie & Fitch
*** *** ***) Sun, 08/28/7:am Dear Revdex.com, Is it possible to change the response to this closed complaint to "customer satisfied", or something along those lines? I just found both of the Revdex.com messages from the last month in my spam folderI would have responded that I was more than satisfied with the actions taken by Abercrombie and FitchThey were fantastic at honoring my request, once we went through a paper trailI was very satisfied with their responseThank you, *** ***
Dear ***We apologize for the experience you had when trying to place an order with usWhile we know that marketing and promotions can be confusing and hard to decipher, the current promotion on the site right now that is 40-60% off already has the discounted price listed with the itemInstead
of applying a promotional code, the sale prices are already reflected and you cannot stack additional promotional codes on to this promotion and this is all stated in the details section We have listed the details here for you to reference and you can click *** to see them on the site.Offer valid beginning September 10, through September 14, online only at Abercrombie.comNot valid outside the US and CanadaOffer not valid in-storeOffer not valid on Clearance merchandise, Special Edition Jeans (All Way Stretch, Woven Terry), Fragrance, Cologne, Body Care, Mens A&F Down Series Outerwear, Mens A&F Essentials, and 3rd party merchandise under the 'Our Favorite Brands' categories online (New Balance, Woolrich, LSTN, K-Way, Minnetonka, Triple C, Dolce Vita, Superga, Swedish Hasbeens, One Teaspoon, Plush, Bella Dahl, Baggu, Wilt, Surgarlips, Frends, and Eddie Harrop)Not valid on abercrombie kids merchandiseApplies pre-tax and does not apply to gift cards, e-gift cards, gift wrapping or shipping & handling of discounted itemsCannot be applied to previous purchasesCannot be used in combination with other offers or promo codes on the same items, or in combination with Associate DiscountOnline price reflects discountPurchase quantities may be limitedNot redeemable for cash or creditOther restrictions may apply.Thank you for your feedback, it is important to us and we encourage you to continue to be a fan! We hope to see you shopping again soon!Sincerely,Customer ServiceAbercrombie & Fitch
Dear ***,We sincerely apologize for the misunderstanding, we were able to locate the item mentioned (sku ***) on your Abercrombie & Fitch order ***We do not like to see our customers upset and we uphold that our quality of merchandise should be better than thatTo
help make this right, we have gone ahead and applied a 30% off price adjustment to the parka, issuing you a refund in the amount of $back to the *** ending in ***This should post to your account within 3-business days.We hope to see you shopping with us again soon!Customer ServiceAbercrombie & Fitch
Dear Randy,We sincerely apologize for your experience with making a purchase and the subsequent return in one of our Abercrombie & Fitch store locationsWe value our customers and their feedback and take complaints very seriously and are eager to assist in any way we canHowever, in order to
look into this further, we will need a bit more informationIf you are able to provide the following, we will be more than happy to help.Purchase InformationStore location (City/Mall Name) where purchase was made:Date of purchase:Total purchase amount:Last digits of card used (if a credit card was used):Return InformationStore location (City/Mall Name) where you attempted to return:The more information you are able to provide, the better we will be able to assist in locating your original purchase receipt which will allow you to return your merchandise in store and receive your original form of paymentWe look forward to hearing from you.Sincerely,Customer ServiceAbercrombie & Fitch
Dear ***We have followed up on your most recent order and can confirm your order has been shippedYou should have been sent a shipment confirmation email late last night or early this morning containing your tracking informationAs of right now, your order is scheduled to be delivered
on Friday, December We have sent you a 20% off coupon as an apology for the inconvenience. Sincerely,Hollister Co
We apologize for the experience you faced with your recent Abercrombie & Fitch orderAs of July 5, we do see that a reship was processed for your Slim Ribbed Crew Sweater and Ruffle Front RomperHowever, your Mixed Stitch Sweater was sold our so we have processed a $refund to your Visa
ending in ***Please let us know if you have any other issues or concerns.We hope you'll continue to shop with Abercrombie & Fitch! Sincerely,Customer ServiceAbercrombie & Fitch
I contacted Abercrombie via email on July 23rd with my order number, ***. A*** from Abercrombie responded but would not assist me as she was looking for a special case number and didn't know what the Revdex.com wasI asked her to check with whoever responds to Revdex.com casesFollowing that, I never received a responseI sent another follemail yesterday that did not receive a responseThis issue is taking up a lot of my time and going through the Revdex.com is a courtesy versus going through the legal system for the advertising issue that has been presented via emailI would like 100% of order number *** refunded for the lack of support from Abercrombie, the time spent on emailing back and forth with Abercrombie only to stop receiving responses, and Abercrombie's lack of timely action on this caseIt has been days since I responded to Abercrombie's response via emailing them, and I still was never refunded and am apparently being ignored by A*** (reference #***5)
Regards,
***
*** Gift card *** has a balance of $The two gift cards you purchased on *** (*** and *** were reported "lost or stolen" and we are unable to restore the remaining balancePlease contact *** to discuss this issue and to receive
a refundFor future gift card purchases please purchase them from our website or in store rather than a third party company to guarantee that they are legitimate. We apologize for the inconvenience. Abercrombie & FitchCustomer Service Team
Dear ***,We sincerely apologize for any inconvenience this has caused, and if you feel our service did not meet your expectationsWe are showing that there was a third jacket on the order that you requested to cancel on 11/14/The charge you are seeing may be an authorization from that third
jacketTypically these fall off of your account within a few business daysWe are however looking into to your claim, and will let you know once we have an update.We want to ensure that you receive the best experience with us, and want to help make this rightWe have gone ahead and sent you a promotion code for $of your next purchase in store or online with usYou will receive a separate email with the code as well as the expiration and terms and conditions.We also see that you have chosen to open a second complaint through the Revdex.com, and will send you the same response there as wellWe will also no longer be responding to your latest contact to our general Customer Service and we will only respond through this medium
As a one-time courtesy we have refunded your Visa $and closed your gift cardAs a reminder, our gift cards are non-refundable per our policy which is why the store was unable to refund youAdditionally, this is a very common practice across most retailers.Please allow 3-business days for this refund to post.Sincerely,Abercrombie & Fitch
***Thank you for your feedback, we appreciate you letting us know how you feelWe believe there may be a miscommunication, all of the merchandise on the site was marked downThe sale price was listed as the item price (the discount was reflected in the price listed)If the item was full price, the promotion would have applied to your order during check out.As previously stated, you should have received a 40% off promotion from us to help make up for the inconvenience.Thank you, we hope to see you again.Customer Service
We apologize for the frustration this has caused youOur policy is to allow one refund or reship per customerAs a one time courtesy we have issued a refund of $Please allow three to five business days for the refund to appear back in your account. Customer Service TeamAbercrombie
& Fitch
ID 1***this is the second string of emails after I did not receive the second shipment! Thank you *** *** *** *** ***To: "Abercrombie & Fitch" Sent: Thursday, March 3, 6:54:
PMSubject: RE: New Incident with Chaining Order and Order Map [Incident: 160302-003196]Are you telling me that there is no other department that this can be escalated to? Basically, Hollister has stolen from me close to $For merchandise I did NOT receiveI will file a complaint with the BBC as well as file a complaint with PayPal as to how payment was rendered on February 11thThe CSR That took my phone call on Feb 25th should have insured that my replacement order shipped to the right placeThat NEVER happenedShame on you as a company, I will NEVER do business with you again and I will be sure to share my story on all social media outletsYou are a farce! I'm not talking about few dollars, this was an order close to $Thank you for ABSOLUTELY NOTHINGThis company is a ddisgraceSent from my Sprint Samsung Galaxy Note5.Are you telling me that there is no other department that this can be escalated to? Basically, Hollister has stolen from me close to $For merchandise I did NOT receiveI will file a complaint with the BBC as well as file a complaint with PayPal as to how payment was rendered on February 11thThe CSR That took my phone call on Feb 25th should have insured that my replacement order shipped to the right placeThat NEVER happenedShame on you as a company, I will NEVER do business with you again and I will be sure to share my story on all social media outletsYou are a farce! I'm not talking about few dollars, this was an order close to $Thank you for ABSOLUTELY NOTHINGThis company is a ddisgraceSent from my Sprint Samsung Galaxy Note5.-------- Original message --------From: Abercrombie & Fitch Date: 3/3/3:PM (GMT-05:00)To: ***Subject: New Incident with Chaining Order and Order Map [Incident: 160302-003196]...SubjectNew Incident with Chaining Order and Order MapDiscussion ThreadResponse Via Email (Lynn)03/03/03:PM***,Thank you for contacting Abercrombie & Fitch about order #20110777548.We are sorry the decision of the Shipping and Tracking Team is finalWe are unable to assist with this order as it was shipped twice to the address on the orderWhich is *** *** *** *** *** ** ***.Feel free to contact the shipping carrier to get a better idea of where and when this package was delivered, but there is nothing further our company can do for you.LynnCustomer Service Abercrombie & Fitch Don't Forget to check us out on Facebook!Customer By Email (*** ***)03/03/07:AMLynn,We have not discussed a refund policyHollister shipped my merchandise to the wrong address, not once but twiceThis is NOT my faultThere was a glitch in YOUR systemThe shipping and billing address has always been the sameI'm not responsible for your errorYou have charged my account almost $And I do NOT have anything I paid forDo I need to file a complaint with the Revdex.comThis is ridiculous S ent from my Sprint Samsung Galaxy Note-------- Original message -------- From: Abercrombie& Fitch Date: 3/2/10:PM (GMT-05:00) To:***[email protected]: New Incident with Chaining Order and Order Map [Incident: 160302-003196]Response Via Email (Lynn)03/02/10:PM***,Thanks for emailing us at Hollister and taking the time to share your views about our refund policyIt is important to hear feedback provided by our customers, so we have documented your comments and will share them with the relevant business teams.All feedback from our customers, whether positive or negative, is valuable and we appreciate the time you took to tell us what you think.LynnCustomer Service Hollister CoCheck us out!Customer By Email (*** ***)03/02/09:PMYes it was shipped and reshipped to the wrong addressThe address was not verifiedI selected the box for shipping being the same as the billing addressI don't know how a 258Replaced my billing and shipping being the sameI don't know those neighbors and went down to their house and have left signsHollister has had my money since the beginning of February and we are now in the beginning of March and I have nothing I ordered for my kids.Sent from XFINITY Connect Mobile App-----OriginalMessage-----Response Via Email (Lynn)03/02/09:PM***,Thank you for contacting Hollister Coabout order #20110777548.We're sorry that the shipping information on your order is not correctYour order has already been processed for shipping so we can no longer modify your orderIf it turns out your package cannot be delivered it will be returned to usHowever, if you entered a valid shipping address, the order will likely be delivered and you will be responsible for all charges associated with your order."We would like to offer you free standard shipping on your next order.After your place a new order, reply back with your new order number and this reference number: #***We hope to see you shopping with us soon.LynnCustomer Service Hollister CoCheck us out!td.header { }td.text { padding-left: 4px; padding-right: 4px; }td.label { }td.data { }p {margin-bottom:0;}New Incident with Chaining Order and Order Map-------- Original message --------From: Abercrombie & Fitch Date: 3/3/ 3:PM (GMT-05:00) To: ***[email protected] Subject: New Incident with Chaining Order and Order Map [Incident: 160302-003196] ... SubjectNew Incident with Chaining Order and Order Map Discussion Thread Response Via Email (Lynn)03/03/03:PM***,Thank you for contacting Abercrombie & Fitch about order #20110777548. We are sorry the decision of the Shipping and Tracking Team is finalWe are unable to assist with this order as it was shipped twice to the address on the order. Which is Freeport Road New Kensington PA 15068. Feel free to contact the shipping carrier to get a better idea of where and when this package was delivered, but there is nothing further our company can do for you.LynnCustomer Service Abercrombie & Fitch Don't Forget to check us out on Facebook! Customer By Email (*** ***)03/03/07:AMLynn, We have not discussed a refund policyHollister shipped my merchandise to the wrong address, not once but twiceThis is NOT my faultThere was a glitch in YOUR systemThe shipping and billing address has always been the sameI'm not responsible for your errorYou have charged my account almost $And I do NOT have anything I paid forDo I need to file a complaint with the Revdex.comThis is ridiculous S ent from my Sprint Samsung Galaxy Note-------- Original message -------- From: Abercrombie & Fitch Date: 3/2/10:PM (GMT-05:00) To: ***[email protected] Subject: New Incident with Chaining Order and Order Map [Incident: 160302-003196] Response Via Email (Lynn)03/02/10:PM***,Thanks for emailing us at Hollister and taking the time to share your views about our refund policy. It is important to hear feedback provided by our customers, so we have documented your comments and will share them with the relevant business teams. All feedback from our customers, whether positive or negative, is valuable and we appreciate the time you took to tell us what you think.LynnCustomer Service Hollister CoCheck us out! Customer By Email (*** ***)03/02/09:PMYes it was shipped and reshipped to the wrong addressThe address was not verifiedI selected the box for shipping being the same as the billing addressI don't know how a 258 Replaced my billing and shipping being the sameI don't know those neighbors and went down to their house and have left signsHollister has had my money since the beginning of February and we are now in the beginning of March and I have nothing I ordered for my kids. Sent from XFINITY Connect Mobile App -----Original Message----- Response Via Email (Lynn)03/02/09:PM***,Thank you for contacting Hollister Coabout order #***.We're sorry that the shipping information on your order is not correctYour order has already been processed for shipping so we can no longer modify your orderIf it turns out your package cannot be delivered it will be returned to usHowever, if you entered a valid shipping address, the order will likely be delivered and you will be responsible for all charges associated with your order."We would like to offer you free standard shipping on your next order.After your place a new order, reply back with your new order number and this reference number: #***We hope to see you shopping with us soon.LynnCustomer Service Hollister CoCheck us out!
Since it is business product defect, business have to responsible for the all additional costs that will be caused
Regards, ** **
Attached are documents proving my complaint.The company stated that if I signed up for their mailing list I would receive an email for 15% off.A screenshot is attached of the companies claim to do thisA screenshot is attached of the only email I received - which DID NOT have a 15% off codeChad
Hicks***
I am rejecting this response because you should inform consumers buying online that PayPal transaction are not refundable in your stores
Dear ***On January 23, Abercrombie order *** was placedThis order was shipping to *** *** *** *** *** **, which is the same address you are using on yoru orderThe shipping name on this order was *** ***. On February 26, we received a chargeback against
this order with a fraud reason code (reason code 83). As the charback was listed as a fraudulent transaciton, and shipping to the same address with the same last name, we are unable to accept future orders in order to mitigate risk.SincerelyCustomer ServiceAbercrombie & Fitch
We apologize that the jeans you ordered were back ordered and then went out of stockSince your order was cancelled your *** account was not
charged and the transaction was voidedIf you are still seeing an authorization hold on your account please contact Paypal and they will be able to remove the holdFor the inconvenience we have sent you a promo code for 30% off your next orderThe code for that is ***. Customer Service TeamHollister Co
As stated on our website, HCo will not accept any order that is deemed to possess characteristics of resellingBecause of your order history and promo code usage we are unable to accept future ordersSeveral attempts to use expired and previously used promo codes has been notedHCo reserves the right to cancel any subsequent order from a customer who has been suspected of reselling along with promo code abuse.Customer Service TeamHollister Co
We apologize that you are not satisfied with your recent experience while trying to make a return in one of our storesWe have looked into your order and see that you paid using PayPal when you placed order ***As our policy states online as well as on the invoice, when placing an
order using PayPal, in order to receive a full refund back to your PayPal account you have to return the items back to our Distribution Center and merchandise credit will be the only option available when returning to a storeYou can click here for additional information regarding our return and exchange policies.Thank you and let us know if you still have any additional questions.Customer ServiceAbercrombie & Fitch
Revdex.com Complaint ID # *** - Abercrombie & Fitch
*** *** ***) Sun, 08/28/7:am Dear Revdex.com, Is it possible to change the response to this closed complaint to "customer satisfied", or something along those lines? I just found both of the Revdex.com messages from the last month in my spam folderI would have responded that I was more than satisfied with the actions taken by Abercrombie and FitchThey were fantastic at honoring my request, once we went through a paper trailI was very satisfied with their responseThank you, *** ***
Dear ***We apologize for the experience you had when trying to place an order with usWhile we know that marketing and promotions can be confusing and hard to decipher, the current promotion on the site right now that is 40-60% off already has the discounted price listed with the itemInstead
of applying a promotional code, the sale prices are already reflected and you cannot stack additional promotional codes on to this promotion and this is all stated in the details section We have listed the details here for you to reference and you can click *** to see them on the site.Offer valid beginning September 10, through September 14, online only at Abercrombie.comNot valid outside the US and CanadaOffer not valid in-storeOffer not valid on Clearance merchandise, Special Edition Jeans (All Way Stretch, Woven Terry), Fragrance, Cologne, Body Care, Mens A&F Down Series Outerwear, Mens A&F Essentials, and 3rd party merchandise under the 'Our Favorite Brands' categories online (New Balance, Woolrich, LSTN, K-Way, Minnetonka, Triple C, Dolce Vita, Superga, Swedish Hasbeens, One Teaspoon, Plush, Bella Dahl, Baggu, Wilt, Surgarlips, Frends, and Eddie Harrop)Not valid on abercrombie kids merchandiseApplies pre-tax and does not apply to gift cards, e-gift cards, gift wrapping or shipping & handling of discounted itemsCannot be applied to previous purchasesCannot be used in combination with other offers or promo codes on the same items, or in combination with Associate DiscountOnline price reflects discountPurchase quantities may be limitedNot redeemable for cash or creditOther restrictions may apply.Thank you for your feedback, it is important to us and we encourage you to continue to be a fan! We hope to see you shopping again soon!Sincerely,Customer ServiceAbercrombie & Fitch
Dear ***,We sincerely apologize for the misunderstanding, we were able to locate the item mentioned (sku ***) on your Abercrombie & Fitch order ***We do not like to see our customers upset and we uphold that our quality of merchandise should be better than thatTo
help make this right, we have gone ahead and applied a 30% off price adjustment to the parka, issuing you a refund in the amount of $back to the *** ending in ***This should post to your account within 3-business days.We hope to see you shopping with us again soon!Customer ServiceAbercrombie & Fitch
Dear Randy,We sincerely apologize for your experience with making a purchase and the subsequent return in one of our Abercrombie & Fitch store locationsWe value our customers and their feedback and take complaints very seriously and are eager to assist in any way we canHowever, in order to
look into this further, we will need a bit more informationIf you are able to provide the following, we will be more than happy to help.Purchase InformationStore location (City/Mall Name) where purchase was made:Date of purchase:Total purchase amount:Last digits of card used (if a credit card was used):Return InformationStore location (City/Mall Name) where you attempted to return:The more information you are able to provide, the better we will be able to assist in locating your original purchase receipt which will allow you to return your merchandise in store and receive your original form of paymentWe look forward to hearing from you.Sincerely,Customer ServiceAbercrombie & Fitch
Dear ***We have followed up on your most recent order and can confirm your order has been shippedYou should have been sent a shipment confirmation email late last night or early this morning containing your tracking informationAs of right now, your order is scheduled to be delivered
on Friday, December We have sent you a 20% off coupon as an apology for the inconvenience. Sincerely,Hollister Co
We apologize for the experience you faced with your recent Abercrombie & Fitch orderAs of July 5, we do see that a reship was processed for your Slim Ribbed Crew Sweater and Ruffle Front RomperHowever, your Mixed Stitch Sweater was sold our so we have processed a $refund to your Visa
ending in ***Please let us know if you have any other issues or concerns.We hope you'll continue to shop with Abercrombie & Fitch! Sincerely,Customer ServiceAbercrombie & Fitch