Hello ***I'm sorry to hear about the difficulties you have been facing due to this dispute, and the inconvenience due to the inability to reverse the dispute with the bank Are you able to send me some information regarding your recent online orders that have been cancelled? I have
been unable to find any orders in our system that have used your current email address or name Might they be under a different name and information? Or, if possible, any order numbers would be greatly helpful, as I will need this information to place a note in our system so that you may place orders online with us in the future.Please let me know, so I can find you in our system and we can get you to start ordering online again.Thank you for your patience,Customer ServiceAbercrombie & Fitch
Dear ***,We are showing your order, ***, was placed on December and has already been delivered to your addressPlease let us know if you have any other questions. Sincerely,Customer ServiceHollister Co
***, After reviewing your customer history, I believe the incident you are referring to, and the disputed charge filed against ***, are two different incidentsWe show that you had previously emailed us about three orders not being deliveredAbercrombie Order *** placed on 10/4/16,
you emailed in (incident #***) saying your package had not been delivered on 10/13/16. Your items were reshipped to you, and delivered, and we were not further notified that you did not receive the reship. This order totaled $Abercrombie Order *** placed on 10/5/16, you emailed in (incident ***) again saying the package was not delivered. Our representative told you that due to your prior history (order *** and order *** from 10/5/under ***’s name was also reshipped), we were unable to further assist you, and you were advised to contact your carrier. However, after calling in again, your order was reshipped for you. Order *** totaled $Abercrombie Order ***, placed with your husband’s information on 10/5/16, was emailed in about (incident ***) which was also reshipped for package not delivered, totaled $The total for these three Abercrombie orders is $445.74. We do not have record of a dispute being received for these three orders, nor do they total the $you have cited in this Revdex.com claimWe have a dispute filed through the bank for an order that had not been emailed in about, for not being received. On 9/21/16, *** order *** was placed using a VisaOn 9/30/16, this order was disputed for a total of $145.91. As stated in emails to both you and *** (incidents ***and ***) we are unable to accept future orders after receiving the dispute, as this is company policyThe order you disputed with your bank still stands, you have received the monetary compensation for your order from your bank, it has not been reversed. The disputed order was shipped to you in four different packages, three FedEx packages and one UPS package. These tracking numbers show they were delivered to your current address, as cited in incident ***. Because this order arrived in four separate packages on two different days, but the order was disputed for the total amount and not a partial amount, and we were not notified that you did not receive that package (again, for $not $483.36) but received a fraudulent dispute, we have to treat the dispute as suchTo reiterate, it is against our policy to fulfill orders after a dispute has been filedWe show that two orders have been placed since the filed dispute, *** and ***. The emails used for these orders were ***[email protected] and ***@YAHOO.COM respectivelyOur system indicates that on 12/4/at 9:44am, a cancellation email for order *** was sent to ***[email protected]. Our system also indicates that on 12/3/at 2:38pm, a cancellation email was sent for order *** to ***@YAHOO.COMWe are unable to accept future orders until the disputed order is reversed. The email incident with *** contains all banking information for the card used in the dispute. You will need to contact the bank to reverse the dispute. You will continue to receive email notifications when your orders are cancelled, as you have for the two orders placed on 12/and 12/
Dear ***,We understand your concernsWe are unable to refund you for your recent Abercrombie & Fitch gift card purchase because the gift card has already been used as payment on two online orders, which is why you are seeing a $balanceThese two online orders were placed on December
and December 25, shipping to North CarolinaBecause your gift card is in your possession and has a $balance we are unable to issue a refund back to your Visa ending in 2921.Sincerely,Customer ServiceAbercrombie & Fitch
We apologize for the frustration this has caused youWe have issued a refund for your missing gift cardPlease allow three to five business days for the $refund to appear back in your bank account. Sincerely, Hollister Customer Service Team
Dear Maria,We do apologize for your experience with our Pick Up in Store serviceBy looking at your order notes, we see you received your order confirmation email on May This email stated that we would email you once your items were available for pick upOn May you received an email stating
your item was on back orderCurrently, your item is still on back orderWe will be unable to ship the item to you, but we would be more happy to issue you a refund and cancel the order. Please let us know if you would like for us to refund and cancel your back ordered item. Sincerely,Customer Serviceabercrombie kids
Dear ***We apologize the experience you faced while shopping at our Northridge store locationIn order to better assist you, please send us the following details of your purchase.Store:Date:Transaction number:Last of credit card used:We hope to hear from you soon.Sincerely,Customer
ServiceAbercrombie & Fitch
Dear ***, Order *** used a gift card that was purchased in order ***Order *** was disputed as an unauthorized fraud transaction on 5/8/ In order to mitigate future risk, we are unable to accept subsequent orders from customers connected to past
fraudulent purchases.A&F Customer Service Team
Dear ***,We are truly sorry for the inconvenience and that you have not yet received your abercrombie kids order *** in fullIt appears that of the items (Textured Fleece Jacket in Navy size Medium and Textured Fleece Jacket in Grey size Small) were shipped from one of our stores,
these are the items that were delivered on January 9thThe remaining items (Boot Jeans in Destroyed Medium Wash size 10, Cargo Pants in Olive size and Bold Logo Graphic Tee in Grey size Medium) that shipped from our Distribution Center appear to be lost in transitAs requested, we have gone ahead and issued a refund in the amount of $back to the Mastercard ending in This should post to your account within 3-business days.We hope that you will continue to be a fan, and that we will see you again soon!Customer Service abercrombie kids
We sincerely apologize for the experience you faced at our *** *** Abercrombie & Fitch store locationWe were able to locate your purchase and see you paid with a gift cardWe will be sending a new gift card for $to the below address. Please let us know if you have any other
questions!Sincerely,Customer ServiceAbercrombie & Fitch
We do apologize for the issues you faced while returning your merchandise at your local Abercrombie & Fitch storePlease send us your order number and return receipt if you did make a return that day so we may follow up with the District Manager of the Whitehall location.We hope to hear from
you soon!Sincerely,Customer ServiceAbercrombie & Fitch
We apologize for the frustration this has caused youOur policy states that each customer is allowed one incident of receiving a reship or refund on missing packagesSince you have prior history of missing packages we are unable to issue a refund or reship the items to youIf the package is
returned to our Distribution Center a refund will be issued. A&F Customer Service Team
They made a mistake on there part by not putting putting the belt I purchased in my bag and wanted me to drive almost 100miles round trip in order to pick it up, which I eventually did, all I wanted was for them to mail my belt to me since its there mistake , I spend a long time on the phone with this company to try to resolve this and finally drove almost a 100miles to pick up a $belt, this is horrible costumer service on the day of purchase my father and I spent $in this store, never again Regards,
*** ***
***We apologize for any inconvenience, but our gift cards and merchandise credits are non-refundable which is why the store was unable to assistAdditionally, the stores and customer service only have the ability to return back to your original form of payment so they were unable to issue more
than $back to the Visa ending in However, we would be happy to issue a PayPal refund for $instead of having your merchandise creditIf you accept, please send us your PayPal account.Sincerely, Abercrombie & Fitch
Dear ***, We apologize for the frustration this has caused youThe billing address that was provided at the time of purchase was *** *** ** and the shipping address provided was *** *** **Each customer is allowed one refund or reship if a shipping error occursAs a one time courtesy we have refunded order *** for $and order *** for $When the orders were reshipped you were already refunded $and $on 2/25/for items that were sold out and unavailable for reshipPlease allow three to five business days for your refund to appear back in your account. Customer Service TeamHollister Co
Dear *** In order to assist you further, please respond back with the date you were at the store and the last four digits of the pre-paid card. Sincerely,Hollister Co
That's the thing - I TRIED to placed an order on December 22nd, but couldn't and ordered something on the 24th (order# ***)The $off $promo for the Visa Checkout was NEVER applied with this orderOnly the $off $promo was applied, along with the $coupon I had
Hello ***I'm sorry to hear about the difficulties you have been facing due to this dispute, and the inconvenience due to the inability to reverse the dispute with the bank Are you able to send me some information regarding your recent online orders that have been cancelled? I have
been unable to find any orders in our system that have used your current email address or name Might they be under a different name and information? Or, if possible, any order numbers would be greatly helpful, as I will need this information to place a note in our system so that you may place orders online with us in the future.Please let me know, so I can find you in our system and we can get you to start ordering online again.Thank you for your patience,Customer ServiceAbercrombie & Fitch
Dear ***,We are showing your order, ***, was placed on December and has already been delivered to your addressPlease let us know if you have any other questions. Sincerely,Customer ServiceHollister Co
Revdex.com:
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me
***, After reviewing your customer history, I believe the incident you are referring to, and the disputed charge filed against ***, are two different incidentsWe show that you had previously emailed us about three orders not being deliveredAbercrombie Order *** placed on 10/4/16,
you emailed in (incident #***) saying your package had not been delivered on 10/13/16. Your items were reshipped to you, and delivered, and we were not further notified that you did not receive the reship. This order totaled $Abercrombie Order *** placed on 10/5/16, you emailed in (incident ***) again saying the package was not delivered. Our representative told you that due to your prior history (order *** and order *** from 10/5/under ***’s name was also reshipped), we were unable to further assist you, and you were advised to contact your carrier. However, after calling in again, your order was reshipped for you. Order *** totaled $Abercrombie Order ***, placed with your husband’s information on 10/5/16, was emailed in about (incident ***) which was also reshipped for package not delivered, totaled $The total for these three Abercrombie orders is $445.74. We do not have record of a dispute being received for these three orders, nor do they total the $you have cited in this Revdex.com claimWe have a dispute filed through the bank for an order that had not been emailed in about, for not being received. On 9/21/16, *** order *** was placed using a VisaOn 9/30/16, this order was disputed for a total of $145.91. As stated in emails to both you and *** (incidents ***and ***) we are unable to accept future orders after receiving the dispute, as this is company policyThe order you disputed with your bank still stands, you have received the monetary compensation for your order from your bank, it has not been reversed. The disputed order was shipped to you in four different packages, three FedEx packages and one UPS package. These tracking numbers show they were delivered to your current address, as cited in incident ***. Because this order arrived in four separate packages on two different days, but the order was disputed for the total amount and not a partial amount, and we were not notified that you did not receive that package (again, for $not $483.36) but received a fraudulent dispute, we have to treat the dispute as suchTo reiterate, it is against our policy to fulfill orders after a dispute has been filedWe show that two orders have been placed since the filed dispute, *** and ***. The emails used for these orders were ***[email protected] and ***@YAHOO.COM respectivelyOur system indicates that on 12/4/at 9:44am, a cancellation email for order *** was sent to ***[email protected]. Our system also indicates that on 12/3/at 2:38pm, a cancellation email was sent for order *** to ***@YAHOO.COMWe are unable to accept future orders until the disputed order is reversed. The email incident with *** contains all banking information for the card used in the dispute. You will need to contact the bank to reverse the dispute. You will continue to receive email notifications when your orders are cancelled, as you have for the two orders placed on 12/and 12/
Dear ***,We understand your concernsWe are unable to refund you for your recent Abercrombie & Fitch gift card purchase because the gift card has already been used as payment on two online orders, which is why you are seeing a $balanceThese two online orders were placed on December
and December 25, shipping to North CarolinaBecause your gift card is in your possession and has a $balance we are unable to issue a refund back to your Visa ending in 2921.Sincerely,Customer ServiceAbercrombie & Fitch
We apologize for the frustration this has caused youWe have issued a refund for your missing gift cardPlease allow three to five business days for the $refund to appear back in your bank account. Sincerely, Hollister Customer Service Team
Dear Maria,We do apologize for your experience with our Pick Up in Store serviceBy looking at your order notes, we see you received your order confirmation email on May This email stated that we would email you once your items were available for pick upOn May you received an email stating
your item was on back orderCurrently, your item is still on back orderWe will be unable to ship the item to you, but we would be more happy to issue you a refund and cancel the order. Please let us know if you would like for us to refund and cancel your back ordered item. Sincerely,Customer Serviceabercrombie kids
Dear ***We apologize the experience you faced while shopping at our Northridge store locationIn order to better assist you, please send us the following details of your purchase.Store:Date:Transaction number:Last of credit card used:We hope to hear from you soon.Sincerely,Customer
ServiceAbercrombie & Fitch
Revdex.com:
I reviewed the response made by the business in reference to complaint ID 10970285, and find the resolution is satisfactory to me
Dear ***, Order *** used a gift card that was purchased in order ***Order *** was disputed as an unauthorized fraud transaction on 5/8/ In order to mitigate future risk, we are unable to accept subsequent orders from customers connected to past
fraudulent purchases.A&F Customer Service Team
Dear ***,We are truly sorry for the inconvenience and that you have not yet received your abercrombie kids order *** in fullIt appears that of the items (Textured Fleece Jacket in Navy size Medium and Textured Fleece Jacket in Grey size Small) were shipped from one of our stores,
these are the items that were delivered on January 9thThe remaining items (Boot Jeans in Destroyed Medium Wash size 10, Cargo Pants in Olive size and Bold Logo Graphic Tee in Grey size Medium) that shipped from our Distribution Center appear to be lost in transitAs requested, we have gone ahead and issued a refund in the amount of $back to the Mastercard ending in This should post to your account within 3-business days.We hope that you will continue to be a fan, and that we will see you again soon!Customer Service abercrombie kids
We sincerely apologize for the experience you faced at our *** *** Abercrombie & Fitch store locationWe were able to locate your purchase and see you paid with a gift cardWe will be sending a new gift card for $to the below address. Please let us know if you have any other
questions!Sincerely,Customer ServiceAbercrombie & Fitch
We do apologize for the issues you faced while returning your merchandise at your local Abercrombie & Fitch storePlease send us your order number and return receipt if you did make a return that day so we may follow up with the District Manager of the Whitehall location.We hope to hear from
you soon!Sincerely,Customer ServiceAbercrombie & Fitch
We apologize for the frustration this has caused youOur policy states that each customer is allowed one incident of receiving a reship or refund on missing packagesSince you have prior history of missing packages we are unable to issue a refund or reship the items to youIf the package is
returned to our Distribution Center a refund will be issued. A&F Customer Service Team
They made a mistake on there part by not putting putting the belt I purchased in my bag and wanted me to drive almost 100miles round trip in order to pick it up, which I eventually did, all I wanted was for them to mail my belt to me since its there mistake , I spend a long time on the phone with this company to try to resolve this and finally drove almost a 100miles to pick up a $belt, this is horrible costumer service on the day of purchase my father and I spent $in this store, never again Regards,
*** ***
***We apologize for any inconvenience, but our gift cards and merchandise credits are non-refundable which is why the store was unable to assistAdditionally, the stores and customer service only have the ability to return back to your original form of payment so they were unable to issue more
than $back to the Visa ending in However, we would be happy to issue a PayPal refund for $instead of having your merchandise creditIf you accept, please send us your PayPal account.Sincerely, Abercrombie & Fitch
Dear ***, We apologize for the frustration this has caused youThe billing address that was provided at the time of purchase was *** *** ** and the shipping address provided was *** *** **Each customer is allowed one refund or reship if a shipping error occursAs a one time courtesy we have refunded order *** for $and order *** for $When the orders were reshipped you were already refunded $and $on 2/25/for items that were sold out and unavailable for reshipPlease allow three to five business days for your refund to appear back in your account. Customer Service TeamHollister Co
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me
Regards, *** ***
Dear *** In order to assist you further, please respond back with the date you were at the store and the last four digits of the pre-paid card. Sincerely,Hollister Co
That's the thing - I TRIED to placed an order on December 22nd, but couldn't and ordered something on the 24th (order# ***)The $off $promo for the Visa Checkout was NEVER applied with this orderOnly the $off $promo was applied, along with the $coupon I had