Appliance Repairman

). Called for a leaking dishwasher; service guy is there quickly. Waives $80 fee, but starts piling on other fees - $112.00 for a water system service, whatever that means. $90 for a valve/hoses service, whatever that means. $78 for a drain service. Really all repair guy did was take out the filter and rinse it under the tap. Then he diagnoses the issue, a defective water inlet valve (which was leaking so I already knew that was the problem). Doesn't have part; will order part; be here in a couple days. $243.00 plus tax for the part. We pay a $381.00 'deposit'. Guy leaves. We never see or hear from him again. I try calling company; no answer. I email the email address on the invoice; it bounces back 'undeliverable'. So 2 weeks later, and they are just gone, with my money, just like everyone else. And that part I needed? I ordered it from a local shop, it cost $70 and I installed it myself. A very expensive lesson learned.

). Called for a leaking dishwasher; service guy is there quickly. Waives $80 fee, but starts piling on other fees - $112.00 for a water system service, whatever that means. $90 for a valve/hoses service, whatever that means. $78 for a drain service. Really all repair guy did was take out the filter and rinse it under the tap. Then he diagnoses the issue, a defective water inlet valve (which was leaking so I already knew that was the problem). Doesn't have part; will order part; be here in a couple days. $243.00 plus tax for the part. We pay a $381.00 'deposit'. Guy leaves. We never see or hear from him again. I try calling company; no answer. I email the email address on the invoice; it bounces back 'undeliverable'. So 2 weeks later, and they are just gone, with my money, just like everyone else. And that part I needed? I ordered it from a local shop, it cost $70 and I installed it myself. A very expensive lesson learned.

. They sent over a person to install our new dishwasher and they were actually quite pleasant. They took a look at the connectors that went to our old dishwasher and said they would need some adaptor parts and need to comeback and they weren't sure how long that would be with covid-19 going on. I didn't make much of it at the time as we were more than willing to wait.

advance 1 weeks later and there is was still no update, so I decided to call to see if they needed help getting parts as the local *** was open and was incredibly quick even during this epidemic. A very nice lady told me that they were having trouble getting me the parts. I told them I could get them - I just need to know what exactly they need. They said it was a braided cable and some other supply valve but weren't sure on the measurements required. Looking at the *** site while on the call I quickly was able to determine they had various sizes and adaptors available and asked that the technician contact me with the specifics and I'd have the parts ready for the next time they were in town.

advance 3 days later. Still no call. People get busy... I get it. So, I called back and asked what was happening. I was told by a *** person that they were under the assumption I was getting the parts and calling them back when I had them. I explained the mistake and that I was waiting to hear what specifically was needed before I bought the items. At this point I just chalked it up to a misunderstanding. They said they would try to get the parts and I would be contacted when it's in. I was like - great - I don't need to worry about it. They'll get exactly what I need.

Advance 4 more days later. Still hadn't heard anything. I called customer service again to see if there was an ETA. I was then told that the part needed was a plumbing supply and that they wouldn't be able to get that part. I was confused as the technician said they usually have these in his van all the time. She told me this is what their Head technician said. So I said again- ok - that's fine. I'll get the part just tell me what you need. I was told they don't know. At this point I was a bit agitated as there was no direction being provided so I literally asked "are you asking me to use another company?" the woman replied I don't know what we can do. I once again reiterated that I could easily obtain the parts the person needed which would handle the issue. She said she couldn't guarantee any person could let me know what those parts are, but they would let them know. I was like... ok? Will someone get back to me? She said she couldn't guarantee it. I was like then what should I do? Do you not want our business? She went silent... then said I'll see what I can do. (In my mind I just wanted some direction. None was provided)

I gave this 2 days - no response and a very vague way of leaving things. So I decided to send them a summary email through their online service form in case there were any misunderstandings.

3 days later nothing. I was wondering if maybe they were just busy so a friend used their service form about getting their fridge looked at. They got a response within 2 hours of sending the form. (From my experience they went with a different company). After that, my wife and I talked and decided to cut our loses.

We talked to a new company about installing our dishwasher. I told the person I might require some parts and gave a summary of what the last technician said and a description of possible parts I gleaned from the conversations with the last companies customer service. The repair person said there isn't a part to attach a dishwasher that someone who does this for a living shouldn't have on them - except for in the rarest of situations and he didn't think our newer home (built 10 years ago) would be that example. He came over a few days later and looked at our dishwasher. He opened it up and said oh look here is the adapter. It actually came with the dishwasher so he didn't need to charge us for that part. This new installation guy said this is usually his first step as often these things come included. We now have a working dishwasher.

So as the covid virus is rampant I don't want my service fee money back from appliancerepairman.ca as I still want people to make a living ***. However, I do want buyers to be aware that they have pretty horrible customer service and apparently installing dishwashers are not their thing. Seems like some pretty huge misses on their part.

. They sent over a person to install our new dishwasher and they were actually quite pleasant. They took a look at the connectors that went to our old dishwasher and said they would need some adaptor parts and need to comeback and they weren't sure how long that would be with covid-19 going on. I didn't make much of it at the time as we were more than willing to wait.

advance 1 weeks later and there is was still no update, so I decided to call to see if they needed help getting parts as the local *** was open and was incredibly quick even during this epidemic. A very nice lady told me that they were having trouble getting me the parts. I told them I could get them - I just need to know what exactly they need. They said it was a braided cable and some other supply valve but weren't sure on the measurements required. Looking at the *** site while on the call I quickly was able to determine they had various sizes and adaptors available and asked that the technician contact me with the specifics and I'd have the parts ready for the next time they were in town.

advance 3 days later. Still no call. People get busy... I get it. So, I called back and asked what was happening. I was told by a *** person that they were under the assumption I was getting the parts and calling them back when I had them. I explained the mistake and that I was waiting to hear what specifically was needed before I bought the items. At this point I just chalked it up to a misunderstanding. They said they would try to get the parts and I would be contacted when it's in. I was like - great - I don't need to worry about it. They'll get exactly what I need.

Advance 4 more days later. Still hadn't heard anything. I called customer service again to see if there was an ETA. I was then told that the part needed was a plumbing supply and that they wouldn't be able to get that part. I was confused as the technician said they usually have these in his van all the time. She told me this is what their Head technician said. So I said again- ok - that's fine. I'll get the part just tell me what you need. I was told they don't know. At this point I was a bit agitated as there was no direction being provided so I literally asked "are you asking me to use another company?" the woman replied I don't know what we can do. I once again reiterated that I could easily obtain the parts the person needed which would handle the issue. She said she couldn't guarantee any person could let me know what those parts are, but they would let them know. I was like... ok? Will someone get back to me? She said she couldn't guarantee it. I was like then what should I do? Do you not want our business? She went silent... then said I'll see what I can do. (In my mind I just wanted some direction. None was provided)

I gave this 2 days - no response and a very vague way of leaving things. So I decided to send them a summary email through their online service form in case there were any misunderstandings.

3 days later nothing. I was wondering if maybe they were just busy so a friend used their service form about getting their fridge looked at. They got a response within 2 hours of sending the form. (From my experience they went with a different company). After that, my wife and I talked and decided to cut our loses.

We talked to a new company about installing our dishwasher. I told the person I might require some parts and gave a summary of what the last technician said and a description of possible parts I gleaned from the conversations with the last companies customer service. The repair person said there isn't a part to attach a dishwasher that someone who does this for a living shouldn't have on them - except for in the rarest of situations and he didn't think our newer home (built 10 years ago) would be that example. He came over a few days later and looked at our dishwasher. He opened it up and said oh look here is the adapter. It actually came with the dishwasher so he didn't need to charge us for that part. This new installation guy said this is usually his first step as often these things come included. We now have a working dishwasher.

So as the covid virus is rampant I don't want my service fee money back from appliancerepairman.ca as I still want people to make a living ***. However, I do want buyers to be aware that they have pretty horrible customer service and apparently installing dishwashers are not their thing. Seems like some pretty huge misses on their part.

I called to have a washing machine fixed. The repairman offered a diagnosis and gave me a quote. I asked and verified at least 3 times, "Are you sure my machine will work after it is fixed?" The answer was "Yes". It was an old machine and if the repairman told he was unsure about the diagnosis etc. I would not have gone ahead with agreeing to fix it.
It cost me $360.00 for absolutely nothing. He did not fix it at all and previously insisted it would work. They will not refund the money. The secretary must be used to dealing with complaints as she just repeated a poor response to my concerns.

I called to have a washing machine fixed. The repairman offered a diagnosis and gave me a quote. I asked and verified at least 3 times, "Are you sure my machine will work after it is fixed?" The answer was "Yes". It was an old machine and if the repairman told he was unsure about the diagnosis etc. I would not have gone ahead with agreeing to fix it.
It cost me $360.00 for absolutely nothing. He did not fix it at all and previously insisted it would work. They will not refund the money. The secretary must be used to dealing with complaints as she just repeated a poor response to my concerns.

I have requested the fridge repair (***) and was forced to pay $811.35 ( more than 60% from the estimated cost) as a partial payment for parts. I 've been asked to pay cash or by check, however I refused and insisted to pay by credit card. Shortly after the technician visit, I've learned that parts are on a back order and will arrive within 5-10business days due to Christmas rush. Few weeks later after a call inquiry I've learned that it will be another 5-10 days delays. After 30 days, I was promised another 5-10 business days. To date, after 35 calendar days we still did not receive any indication on the repair day and resolution. I filed complaints with *** and Revdex.com.

I have requested the fridge repair (***) and was forced to pay $811.35 ( more than 60% from the estimated cost) as a partial payment for parts. I 've been asked to pay cash or by check, however I refused and insisted to pay by credit card. Shortly after the technician visit, I've learned that parts are on a back order and will arrive within 5-10business days due to Christmas rush. Few weeks later after a call inquiry I've learned that it will be another 5-10 days delays. After 30 days, I was promised another 5-10 business days. To date, after 35 calendar days we still did not receive any indication on the repair day and resolution. I filed complaints with *** and Revdex.com.

It was a horrible experience. My dryer was making squeeze noise one week ago, and we called this company. They sent someone out and advised there would be an $80 consultation fee, which I understand. When the technician came, he was just rolling the unit and told me there will be $280 + tax to fix it. I decided he should go ahead. Once he had the dryer open he found the there was a white cycle part that was burned, need to be replaced, I said okay, and asked how much for that part, he said 145 dollars. I knew that part only cost around $25 on Amazon, even in the Samsung website it around 28$. I searched online and showed to that technician, he said that is the price their company set up, he couldn't do anything about. I asked him if I bought it online, and then you came back to fix it, he said that if he came back, he would have to pay $80.Then I said can you talk to your manager and ask if he/she can give us a lower price, after the call, he said 35 dollars off. Then I decide to just let him repair it because he has already opened the machine. If I buy the parts myself, he has to come back and that will cost extra charges.
After he assembled everything back, he started the dryer, I still can hear some noise come from the back, he said it was normal sound cause the dryer was used 3 years already. Although I not sure it normal sound or not. So total I spent 440 dollars, and not even sure my dryer be complete fixed or not.
My point is the company overcharge the parts, what they charged was 7 times the normal price.
if I know they charge that large amount for the parts, I won't even let them open my dryer.After he opened it, we had to buy parts of their company. Otherwise, we had to pay 280+tax for nothing.

It was a horrible experience. My dryer was making squeeze noise one week ago, and we called this company. They sent someone out and advised there would be an $80 consultation fee, which I understand. When the technician came, he was just rolling the unit and told me there will be $280 + tax to fix it. I decided he should go ahead. Once he had the dryer open he found the there was a white cycle part that was burned, need to be replaced, I said okay, and asked how much for that part, he said 145 dollars. I knew that part only cost around $25 on Amazon, even in the Samsung website it around 28$. I searched online and showed to that technician, he said that is the price their company set up, he couldn't do anything about. I asked him if I bought it online, and then you came back to fix it, he said that if he came back, he would have to pay $80.Then I said can you talk to your manager and ask if he/she can give us a lower price, after the call, he said 35 dollars off. Then I decide to just let him repair it because he has already opened the machine. If I buy the parts myself, he has to come back and that will cost extra charges.
After he assembled everything back, he started the dryer, I still can hear some noise come from the back, he said it was normal sound cause the dryer was used 3 years already. Although I not sure it normal sound or not. So total I spent 440 dollars, and not even sure my dryer be complete fixed or not.
My point is the company overcharge the parts, what they charged was 7 times the normal price.
if I know they charge that large amount for the parts, I won't even let them open my dryer.After he opened it, we had to buy parts of their company. Otherwise, we had to pay 280+tax for nothing.

They sent out a technician to replace the glass top of our expensive induction stovetop, and he "repaired" it in 3 minutes, but most of the buttons didn't work. Said it might be moisture and to wait 48 hours. After 3 days, nothing had changed, so we called and got another technician out after a couple of weeks. He confirmed the first technician made a mistake and did not properly connect the "legs" or "pads" between the induction stovetop and the actual machine mechanism.
he however, didn't have any pads on his, so he connected the ones he could find, but some buttons were not working,

after weeks or calling still no fix for this issue. To make it worse, this was a rental house and we have now moved a month ago and we are still trying to fix the stove top for the Home owners.

They sent out a technician to replace the glass top of our expensive induction stovetop, and he "repaired" it in 3 minutes, but most of the buttons didn't work. Said it might be moisture and to wait 48 hours. After 3 days, nothing had changed, so we called and got another technician out after a couple of weeks. He confirmed the first technician made a mistake and did not properly connect the "legs" or "pads" between the induction stovetop and the actual machine mechanism.
he however, didn't have any pads on his, so he connected the ones he could find, but some buttons were not working,

after weeks or calling still no fix for this issue. To make it worse, this was a rental house and we have now moved a month ago and we are still trying to fix the stove top for the Home owners.

This company diagnosed issues incorrectly and thus changed parts that didn't solve the issue (refrigerator). They had to come to my home numerous times. they would cancel the last minute, not show up or show up late. all the parts they have put in are either defective or not the source of the issues. For weeks now I can't get someone to call me back. They broke my freezers drawer and promised to fix it, this has also not happened. I have spent roughly $1800 so far. I currently have no ice being made (initiation issue for almost a year now), the fridge is not coiling as the fan they replaced is icing up. Broken drawer from their 2nd or thursday visit.

This company diagnosed issues incorrectly and thus changed parts that didn't solve the issue (refrigerator). They had to come to my home numerous times. they would cancel the last minute, not show up or show up late. all the parts they have put in are either defective or not the source of the issues. For weeks now I can't get someone to call me back. They broke my freezers drawer and promised to fix it, this has also not happened. I have spent roughly $1800 so far. I currently have no ice being made (initiation issue for almost a year now), the fridge is not coiling as the fan they replaced is icing up. Broken drawer from their 2nd or thursday visit.

We paid for a service call to estimate the cost to repair the dryer. The rep told us the parts and labour would be $705 to replace the rotation system. We questioned the price and is estimate as he never looked at the dryer. He just said he knew what it was by hearing the noise. He told us to call the company and discuss it further and see if we can get a discount. We called and our call was not returned. We tried another company, they assessed the problem and found it was related to the idler and not the rotation system. The idler was replaced by Appliance RepairMan less than a year ago for $480.25. The same job was $140 from this other company.

While I am not complaining about the overly high pricing charged by Appliance RepairMan, I am complaining about having to pay for the service call and incorrect estimate.

I called to request a refund for this estimate and they said they do not offer refunds. This was the cost of dispatching a person. It didn't matter if the estimate was incorrect or if he didn't actually properly diagnose the problem.

We paid for a service call to estimate the cost to repair the dryer. The rep told us the parts and labour would be $705 to replace the rotation system. We questioned the price and is estimate as he never looked at the dryer. He just said he knew what it was by hearing the noise. He told us to call the company and discuss it further and see if we can get a discount. We called and our call was not returned. We tried another company, they assessed the problem and found it was related to the idler and not the rotation system. The idler was replaced by Appliance RepairMan less than a year ago for $480.25. The same job was $140 from this other company.

While I am not complaining about the overly high pricing charged by Appliance RepairMan, I am complaining about having to pay for the service call and incorrect estimate.

I called to request a refund for this estimate and they said they do not offer refunds. This was the cost of dispatching a person. It didn't matter if the estimate was incorrect or if he didn't actually properly diagnose the problem.

May 13, 2019 we called the company to have a leaky washing machine repaired in condo unit. They sent a technician (named ***) who was arrogant and pushy and insisted he needs to assess the machine. He did not give us time to think about it and said that he was busy and has other jobs waiting for him. We gave him the go ahead. After his assessment he advised that he can repair the machine by sealing it to prevent further leak. We asked him if the machine was worth repairing or should we just replace it with a new one. He assured us that the machine would last a long time after the repair work is done. He later mentioned that it needs a specific part. We told him to go ahead. Total cost we $480. Two months later, the machine has leaked water again this time it was excessive enough that it damaged the flooring of the unit. We called back the company to address this same issue and voiced a concern that this should not have happened so soon; we were told it was outside the warranty and that there will another charge for someone to come out and assess the machine again. We called them several times and tried asking to speak to a manager; they said they will check with their warranty department, however, no one returned our calls and we we kept calling back the customer service reps were resistant to accommodate our complain and said that no one is available and that we have to deal with them at this time without offering a solution or options. The warranty is one month however, we were not sure if it was on the labor or parts. Plus, the fact that the technician assured us that it would last a long time without the need to replace it. What if we decided to get it fixed again only to encounter the same problem, and incurring more costs, that would be beyond replacement costs. Obviously, the customer service reps are trained to be the front line defense and stopping the calls at their level. The technicians are incompetent and unreliable and are trained to use the same tactics by making false promises. We have no option now but to replace the washing machine and deal with a bigger problem of repairing the floor damage. The company has extremely poos customer service, unreliable and *** technicians, terrible service standards, offering disservice to consumers. They should be served with a notice to shut down and all service fees should be reimbursed back to unsatisfied customers, more so, to pay for further damage that was caused as a result of poor repair job, plus the cost of consumer time and aggravation they were put through. Please read the reviews on the internet on this company called 'appliance repairman'

May 13, 2019 we called the company to have a leaky washing machine repaired in condo unit. They sent a technician (named ***) who was arrogant and pushy and insisted he needs to assess the machine. He did not give us time to think about it and said that he was busy and has other jobs waiting for him. We gave him the go ahead. After his assessment he advised that he can repair the machine by sealing it to prevent further leak. We asked him if the machine was worth repairing or should we just replace it with a new one. He assured us that the machine would last a long time after the repair work is done. He later mentioned that it needs a specific part. We told him to go ahead. Total cost we $480. Two months later, the machine has leaked water again this time it was excessive enough that it damaged the flooring of the unit. We called back the company to address this same issue and voiced a concern that this should not have happened so soon; we were told it was outside the warranty and that there will another charge for someone to come out and assess the machine again. We called them several times and tried asking to speak to a manager; they said they will check with their warranty department, however, no one returned our calls and we we kept calling back the customer service reps were resistant to accommodate our complain and said that no one is available and that we have to deal with them at this time without offering a solution or options. The warranty is one month however, we were not sure if it was on the labor or parts. Plus, the fact that the technician assured us that it would last a long time without the need to replace it. What if we decided to get it fixed again only to encounter the same problem, and incurring more costs, that would be beyond replacement costs. Obviously, the customer service reps are trained to be the front line defense and stopping the calls at their level. The technicians are incompetent and unreliable and are trained to use the same tactics by making false promises. We have no option now but to replace the washing machine and deal with a bigger problem of repairing the floor damage. The company has extremely poos customer service, unreliable and *** technicians, terrible service standards, offering disservice to consumers. They should be served with a notice to shut down and all service fees should be reimbursed back to unsatisfied customers, more so, to pay for further damage that was caused as a result of poor repair job, plus the cost of consumer time and aggravation they were put through. Please read the reviews on the internet on this company called 'appliance repairman'

Appliance Repairman holds itself out as a "licensed Appliance Service" company with a "5-stars record." However, no where on their website is there a clickable or expandable view to explain or define: what they're specifically licensed for; who the licensing body is; what standards which they must have to achieve and maintain ongoing lincensure; what "5-stars record" means; who issues the stars and maintains the record, etc.

What started off as an $80 service call, on or about February 16, 2019, after about 5 minutes turned into a $491.55 bill (paid in full), with an additional $200 in labour to install a $155. It wasn't until May 2019, after finding out my dishwasher (*** Model# *** Serial #***) was covered through warranty (a mistake made by my retailer but then corrected to their credit) that I found out that the part they replaced retails (not wholesale, but retails!) for $21.14 (pre-tax), for a 600% markup. I found this out specifically when the warranty company was considering reimbursing for their services but needed the model serial and part numbers (these were suspiciously left off my invoice. I approached Appliance Repairman customer service, speaking to a number of people, but mainly *** at extension *** who initially agreed to amend the invoice to include the missing details required for ***'s warranty consideration. I supply both the Model and Serial number (along with my original invoice) from a picture I'd taken of a sticker on the machine, taken the day their technician was there. The amended the invoice but listed the part as "*stock*" claiming they "...didn't use parts numbers."Both I and *** were incredulous, and thus kept pressing *** and who'd ever listen that they either supply the part number, justifying their price, so I could get reimbursed more reasonably and fairly (*** agreed to consider any official price increase with a different part number to their credit), or Appliance Repairman could refund the difference, and everyone is made whole. They initially agreed, which turned out to be a stalling tactic, so when I finally called several days later, *** told me they couldn't provide the part number, even though I had the part number now, and told her what it was, and she couldn't refund anything, and that was all she was "willing to do." This process of asking and waiting for a part number that never came took about a month, and about a dozen telephone calls. For the record, the part for an OEM *** Inlet Valve number is *** and you can even find it on *** with a picture, identical to the one I took of mine the day of the repair.

Appliance Repairman holds itself out as a "licensed Appliance Service" company with a "5-stars record." However, no where on their website is there a clickable or expandable view to explain or define: what they're specifically licensed for; who the licensing body is; what standards which they must have to achieve and maintain ongoing lincensure; what "5-stars record" means; who issues the stars and maintains the record, etc.

What started off as an $80 service call, on or about February 16, 2019, after about 5 minutes turned into a $491.55 bill (paid in full), with an additional $200 in labour to install a $155. It wasn't until May 2019, after finding out my dishwasher (*** Model# *** Serial #***) was covered through warranty (a mistake made by my retailer but then corrected to their credit) that I found out that the part they replaced retails (not wholesale, but retails!) for $21.14 (pre-tax), for a 600% markup. I found this out specifically when the warranty company was considering reimbursing for their services but needed the model serial and part numbers (these were suspiciously left off my invoice. I approached Appliance Repairman customer service, speaking to a number of people, but mainly *** at extension *** who initially agreed to amend the invoice to include the missing details required for ***'s warranty consideration. I supply both the Model and Serial number (along with my original invoice) from a picture I'd taken of a sticker on the machine, taken the day their technician was there. The amended the invoice but listed the part as "*stock*" claiming they "...didn't use parts numbers."Both I and *** were incredulous, and thus kept pressing *** and who'd ever listen that they either supply the part number, justifying their price, so I could get reimbursed more reasonably and fairly (*** agreed to consider any official price increase with a different part number to their credit), or Appliance Repairman could refund the difference, and everyone is made whole. They initially agreed, which turned out to be a stalling tactic, so when I finally called several days later, *** told me they couldn't provide the part number, even though I had the part number now, and told her what it was, and she couldn't refund anything, and that was all she was "willing to do." This process of asking and waiting for a part number that never came took about a month, and about a dozen telephone calls. For the record, the part for an OEM *** Inlet Valve number is *** and you can even find it on *** with a picture, identical to the one I took of mine the day of the repair.