The Chama Steam Store

Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint filed with the BetterBusiness Bureau (Revdex.com Complaint Num [redacted] )MSB is contracted by the Texas Department ofPublic Safety to provide customer service and collection services in connection with the DriverResponsibility Surcharge Program.Your complaint indicates that you would like MSB to reduce your surcharge account balance due to thefact you have provided all the required documentation needed to review your application for theSurcharge Reduction Program.MSB records indicate that on September 6, you spoke with a supervisor and were advised that thedocumentation you provided with your application was sufficient and that you have been accepted intothe Reduction ProgramThe supervisor also provided directions on where and how to locate your newaccount information.Be advised that due to your previous surcharge payments, the remaining balance after the reduction wasapplied to your account is $0.00.Additionally, in your complaint you claim that every time you call, you’re told that a supervisor wouldcall you back and this never happens.MSB records indicate that the first time you were advised of a supervisor callback was on September 6,On the call, you requested to speak with a supervisorThe agent with whom you spoke advisedthat a supervisor would call you back within business hours at the phone number you providedLateron that same date, you called into our office again, and this time a supervisor was available to take thecall and resolve your issue.MSB apologizes for any inconvenienceIf you have any additional questions, please contact our VicePresident of Operations, [redacted] , at [redacted] .Sincerely,/s/ J [redacted] ***Gila LLC

Complaint: [redacted] I am rejecting this response because: I already paid the $fee and was requesting that my credit card be credited back that amount Regards, [redacted]

Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint filed withthe Revdex.com (Complaint Number [redacted] ).MSB is contracted by court systems and municipalities throughout the United States to servicecourt fines, fees and other outstanding municipal obligations.You indicated in your complaint that you have received multiple unwanted calls from MSB toyour phone number ending in ***Pursuant to your request, the telephone number has beenremoved from the consumer account and added to our internal “do not call” registry to preventany future calls from our office to that number.MSB apologizes for any inconvenience you experiencedIf you have any additional questionsrelated to this matter you may contact me directly at [redacted] , extension ***

Complaint: [redacted] I am rejecting this response because:even though the MSA records say that these notices were mailed or sent, they were not mailed to me and I never received themThe only letter received was the second noticeI paid the full balance because I did not want to incur further penaltiesI have checked many websites such as Yelp, and there are many of the same complaintsSo obviously this is not an isolated incident and you are allowed to make up whatever you want about sending bogus reportsI never have a problem receiving my bills from anywhere else or even from TxtagI will notifying my congressman, city council, and investigative reports Regards, [redacted] ***

Dear Mr [redacted] : Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint filed with the Revdex.com (Complaint Num [redacted] )MSB is contracted by Central Texas Regional Mobility Authority (“CTRMA”) to resolve unpaid toll transactions Our records indicate a member of management contacted you on July 5, 2017, to address the issue you were having with your TX TAG transponderPer our conversation with TXTAG, they confirmed that the account was in good standing for the dates of March 1, to April 23, In addition, we have requested a new invoice using TXTAG rates, omitting the violation and processing fee Please allow 7-business days to generateA member of management will contact you once it’s finalized with the updated total If you have any additional questions related to this matter you may contact our Vice President of Operations, [redacted] at [redacted]

Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint filed with the Revdex.com (Complaint Number [redacted] ) MSB is contracted by court systems and municipalities throughout the United States to resolve delinquent court fines and fees You indicated in your complaint that you wish to have MSB discontinue calls to your telephone number Be advised that the phone number ending in [redacted] has been removed from the consumer account in our system and added to our internal “Do Not Call” registry to prevent future telephone calls from this officeIn your complaint you claimed that we “never say what we want” when calling your phone number MSB records indicate no instances of live party contact when dialing your phone MSB apologizes for any inconvenience you experienced If you have any additional questions, you may contact me directly at [redacted] ***

Complaint: [redacted] I am rejecting this response because:I have not received any response as of this moment I suspect that the business in question did not do adequate research on my alleged debts to the State of Texas The only solution the business in question offered me was "would you like to make a minimum payment?" No place to turn to correct this problem - nothing.Another thing - If I am required to contract an attorney to assure that this issue is resolved, I will also sue for that cost as well as damages Regards, [redacted] ***

Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint filed with the Revdex.com (Complaint Number [redacted] )Founded in 1991, Gila d/b/a MSB is contracted by the 1st Judicial Circuit of Hawaii (“Client”) to resolve delinquent court fines and fees Please be advised that the above referenced accounts represent unpaid balances as reported to MSB by the 1st Judicial Circuit of HawaiiThis office recognizes your complaint as a dispute of the balances we were contracted to collect from you on behalf of our clientIn response to a previous dispute you filed with one of our agents on December 18, 2017, our Client was contacted and asked to provide verification of the balance amounts sent to our office for collection Our client responded with copies of the citations; which were forwarded to you via mail on January 30, to the mailing address you providedMSB will no longer attempt to contact you about these matters However, please be advised that this action does not resolve the balances owed to our ClientIf you believe you may be the victim of identity theft, please contact our client at the following mailing address: [redacted] *** [redacted] *** If you have any additional questions, you may contact me directly at [redacted] , extension

Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint filed with the Revdex.com (Complaint Number [redacted] )MSB is contracted by the Maricopa County Department of Finance to collect unpaid balances.You indicated in your complaint that you have not received a refund check within the timeframe you were previously advised.MSB records indicate that on March 31, a member of MSB management submitted a request for a check in the amount of $to be mailed to your addressDue to an internal error, this request was not fulfilledNormally, requests such as these would be fulfilled within daysMSB acknowledges that the lack of fulfillment of this request within our standard timeframe is unacceptable.MSB records indicate that on May 4, a check in the amount of $was mailed to your address.MSB apologizes for any inconvenience you experiencedIf you have any additional questions, you may contact me directly at [redacted] , extension ***

Dear Ms [redacted] ,Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint filed with the Revdex.com (Complaint Number [redacted] )MSB is a collection agency contracted by theOklahoma Tax Commission (“Client”) to collect unpaid balances owed to the state of OklahomaYou indicated in your complaint that you dispute the debt balance owed to our Client and you wish forMSB to discontinue collection efforts on their behalfUpon receipt of your complaint, our Client wascontacted and asked to provide verification of the balance sent to our office for collectionOur Clienthas responded with the attached screenshot from their system and the following statement:“Our records reflect the balance in the attached screenshotI also show that a tax return for 2013was filed, signed and dated November 13, (late) by Ms [redacted] I would suggest that shecontact the Oklahoma Tax Commission at [redacted] and ask to speak to Individual Income TaxAssessments if she is disputing the balanceI see no indication that this balance is invalid.”MSB will no longer attempt to contact you regarding this matterHowever, please be advised that thisaction does not resolve the balance owed to our Client.In your complaint you also claimed that you had previously contacted MSB and advised that you do notowe this balanceOur Client forwarded this account to our office on October 17, Our recordsindicate no contact from you prior to the receipt of this complaint.Additionally, in your complaint you requested the removal of this item from your credit reportPleasebe advised that MSB has not reported any information regarding this matter to any credit reportingagency.We have taken direct action in response to your complaintIf you have any additional questions, youmay contact me directly at [redacted] , extension ***.Sincerely,/s/ [redacted] ***

Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint filed with the Revdex.com (Complaint Num [redacted] )MSB is contracted by Central Texas Regional Mobility Authority (“CTRMA”) to resolve unpaid toll transactions.In your complaint, you indicated that you had an issue receiving your first initial billWe're sorry to hear you are not receiving all of your noticesBy law all bills are mailed to the address on file with The Department of Motor VehiclesIf you are having problems receiving your mail in a timely manner, please contact your local post office as we do not show any mail returned to us.In your complaint, you also indicated your frustration regarding your interaction with one of our supervisorsMSB appreciates that you brought your concerns to our attentionWe take concerns such as these very seriously because we hold our agents to high standards of customer service and professionalismYour interactions with each of our agents have been reviewed and it was determined that the interaction could have handled more professionallyPlease be advised that your concerns have been escalated to MSB management.As of March 15, 2017, we have submitted a request to have your credit card refunded in the amount of $as a one-time courtesyPlease allow 5-business days for this to reflect on your account.If you have any additional questions related to this matter you may contact our Vice President of Operations, [redacted] at [redacted]

Dear Ms [redacted] :Gila LLC d/b/a Municipal Services Bureau (MSB) is in receipt of your complaint filed with theRevdex.com (Complaint # [redacted] )MSB is contracted by the city of Dallas, TexasMunicipal Court (Client) to resolve delinquent court fines, fees, and other municipal debt.Your complaint indicates that you are disputing the balance we were contracted to collect fromyou on behalf of our Client.This account was sent to our office for collection on December 20, Upon receipt of yourcomplaint, we reached out to our Client for verification of the balance amount that was sent toour officeAlong with this response, we have attached the documentation provided by our Clientupon our request.MSB will no longer attempt to contact you about this matterHowever, please be advised thatthis action does not resolve the balance owed to our Client.MSB apologizes for any inconvenience you have experiencedIf you should receive anyadditional calls from our office, please note the exact date and time of the call so that we caninvestigate this matter furtherI can be reached directly at ###-###-####, extension ***.Sincerely

Dear Mr [redacted] : Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint filed with the Revdex.com (Complaint # [redacted] )MSB is contracted by court systems and municipalities throughout the United States to resolve delinquent court fines, fees, and other municipal debtYou indicated in your complaint that you have received multiple unwanted calls from MSB to your telephone number ending in ***MSB records indicate that this telephone number was removed from all associated consumer records in this office on January 14, The number was also added to our internal “do not call” registry to ensure that no additional telephone calls are placed in the futureMSB apologizes for any inconvenience you experiencedIf you have any additional questions related to this matter you may contact me directly at [redacted] , extension ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me In fact, their response was incorrect, btut they did (finally) respond to my email with the original complaint Regards, [redacted]

Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint filed with the Revdex.com (Complaint Number [redacted] )MSB is contracted by court systems and municipalities throughout the United States to service court fines, fees and other outstanding municipal obligations.You indicated in your complaint that you have received unwanted calls from MSB to your phone numberThe phone number provided in your complaint has never been called by our officeWe contacted you via email and you provided another phone number that was forwarding calls to your phone.Pursuant to your request, the telephone number you provided via email correspondence has been removed from the record in our system and added to our internal “do not call” registry to prevent any future calls from our office to that number.MSB apologizes for any inconvenience you experiencedIf you have any additional questions related to this matter you may contact me directly at [redacted] , extension ***

Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint filed with the Revdex.com (Complaint # [redacted] )MSB is a private company contracted by court systems and municipalities throughout the United States to resolve delinquent court fines, fees, and other municipal debtYou indicated in your complaint that you were receiving unwanted telephone calls from our office and would like someone to contact you to confirm that you have no business with MSBMSB records indicate that you were contacted by a member of management on January 6, to confirm that the calls were made to you in error and you have no affiliation with the matter that we were attempting to resolve on behalf of our clientMSB records also indicate that your phone number was removed from the consumer record on January 4, We have also added your phone number to our internal “do not call” registry to ensure that no additional telephone calls are placed in the futureMSB apologizes for any inconvenience you experiencedIf you have any additional questions related to this matter you may contact me directly at [redacted] , extension ***

Complaint: [redacted] I am rejecting this response because: Revdex.com Regarding Complaint # [redacted] They gave me a phony call back number now and claimed I hadn't paid what I have This is not resolved at all[redacted] Regards, [redacted] ***

Dear Mr [redacted] , Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint filed with the Revdex.com (Complaint # [redacted] )MSB is a private company contracted by [redacted] to resolve delinquent feesYou indicated in your complaint that you were unaware of any matter or issue that would have any kind of impact on your credit reportMSB records indicate that an outstanding balance owed to our client and under your name was first sent to our office on July 16, Multiple notices were sent to a ‘ [redacted] ’ street address in [redacted] **The unpaid balance was reported to Transunion on October 30, MSB records show that on November 11, 2015, you contacted one of our representatives and paid the balance in full of $This office considers the balance and other account information reported to Transunion as accurateTo reflect your payment, the status will be updated as Paid in FullMSB apologizes for any inconvenience you experiencedIf you have any additional questions related to this matter you may contact me directly at [redacted] ***

Dear Ms***, Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your rejection of our response to your complaint filed with the Revdex.com (Complaint # [redacted] )MSB is contracted by the Central Texas Regional Mobility Authority to resolve unpaid toll chargesYou indicated in your rejection that you would like a detailed summary of the toll bills previously sent to you from our officeMSB records indicate that you were contacted by a member of management on February 2, You were advised that you would be provided with a detailed summary of your account detail as well as a mail report summary of all letters sent to you from our officeI have attached the two spreadsheets along with this responsePlease be advised that a second license plate number with unpaid toll bills matching your information was found in our systemThat information is also included on the account summary spreadsheetThe manager with whom you previously spoke left a message with her direct phone numberIf you have any questions regarding this matter, please give her a call back

Dear Mr [redacted] :Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint filed with the BetterBusiness Bureau (Revdex.com Complaint Num [redacted] )MSB is contracted by Texas Department of PublicSafety (“DPS”) to provide customer service and collection services in connection with the DriverResponsibility Surcharge Program.Your complaint indicates that you would like MSB to reduce your surcharges and report the satisfactionto the State of Texas.We are unable to locate an application for a reduction of your surcharge accountsIn order for MSB toreduce the surcharge amount owed, a surcharge reduction application must be completed and submittedto MSB either online or via standard mailApplications are then reviewed in comparison with the Humanand Health Service poverty guidelines for reduction approval.There are two ways to apply for a surcharge reduction program; online or by mailThe timeframe foronline applications can take 10-business days for a responseThe timeframe for applicationssubmitted by mail can take up to days for a response.If you wish to submit an application, you may visit www[redacted] Under the‘To Apply’ section, the online and mail submission options are both offeredIf you choose the onlineoption, you will be required to provide your driver’s license number, date of birth, last name and the zipcode associated with your surcharges in order to log in and complete the application.Municipal Services Bureau is responsible for providing information related to the surcharges (DriverResponsibility Law) and processing surcharge customer paymentsMSB is not authorized to negotiateor reduce surcharge fees.The Driver Responsibility Law was established by the State of Texas on September 1st and isconsidered a fine not a debtSurcharges are state fines and will need to be taken care of in order toreinstate your driving privileges.If you have any additional questions, please contact our Vice President of Operations, [redacted] , at [redacted] .Sincerely,/s/ [redacted] ***Gila LLC