The Chama Steam Store

Complaint: [redacted] I am rejecting this response because: The third unknown party was told it was collection call for an specific debt of court that I supposedly haven't paidThat is Against the lawAnd even more I I legal is the fact that the they are a scam business because I HAVE ZERO zero existing court, municipalities, or fines or records or debtsThat is why they don't call me directly, they try to get money out of people that know my nameI may have to get a lawyerThey can't per law contact me or any other third party related or not related to me and disclosed fake infirmation about me and even if it was real, which is not, they can't disclosed information like they did.There are many complaints online how they call people and tell them they own money for tickets that are not realThey can not contact me or any other third party related to this all fake information Regards, [redacted] ***

Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint filed with the Revdex.com (Complaint # [redacted] )MSB is contracted by court systems and municipalities throughout the United States to resolve delinquent court fines, fees, and other municipal debtYou indicated in your complaint that you have received multiple unwanted calls from MSB to your phone numberBe advised that we have removed the telephone number ending in from the consumer account in our systemThe phone number has also been added to our internal "do not call" registry to prevent any future calls from our office to that numberMSB apologizes for any inconvenience you experiencedIf you have any additional questions related to this matter you may contact me directly at [redacted] ***

Dear Ms [redacted] : Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint filed with the Revdex.com (Complaint # [redacted] )MSB is contracted by court systems and municipalities throughout the United States to resolve delinquent court fines, fees, and other municipal debtYou indicated in your complaint that you have received multiple unwanted calls from MSBThe telephone number you included in the complaint is not in our system, and has never been called by MSBAs a result, we are unable to identify the consumer record that is the subject of this complaintTo enable us to document your dispute and to ensure that you receive no additional telephone calls from MSB, please contact me directly at [redacted] , extension ***Alternatively, you may provide the telephone number via email to [redacted] If you choose to correspond via email, please reference Revdex.com Complaint Number [redacted] in the subject of your email

June 2, www[redacted] .com Via Revdex.com Complaint Portal [redacted] *** [redacted] [redacted] *** [redacted] *** [redacted] * [redacted] *** [redacted] [redacted] Office ###-###-#### MSB Reference Number: *** Fax ###-###-#### Dear [redacted] : Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint filed with the Revdex.com (Revdex.com complaint # [redacted] )MSB is contracted by Central Texas Regional Mobility Authority (CTRMA) to resolve unpaid toll transactionsYour complaint states that you should not have been billed by mail and subsequently charged the $processing fee since you have a valid TX Tag accountMSB apologizes for any inconvenience you have experiencedAs a courtesy we have waived the entire $balance on reference number [redacted] If you have any additional questions regarding this matter, please contact me directly at ###-###-####, extension ***Sincerely, [redacted] *** [redacted] *** Compliance Specialist

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you so much! Regards, [redacted]

Dear Mr. [redacted] : Gila LLC d/b/a Municipal Services Bureau (MSB) is in receipt of your complaint filed with the RevDex.com (Complaint # [redacted] . MSB is contracted by court systems and municipalities throughout the United States to resolve delinquent court fines, fees, and other... municipal debt. Your complaint indicates that you have received unwanted calls placed from our office to telephone number [redacted] Please be advised that we do not have any consumer records in our office that are associated with this telephone number. However, we did enter this number into our internal do-not-call registry on January 13, 2016. If you have any other telephone lines forwarding calls to your number ending in ***, we may be able to isolate the number that is causing your phone to ring. MSB apologizes for any inconvenience you have experienced. If you should receive any additional calls from our office, please note the exact date and time of the call so that we can investigate this matter further. I can be reached directly at [redacted] , extension ***.

Dear Mr [redacted] :Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint filed withthe Revdex.com (Complaint Number [redacted] ).MSB is contracted by court systems and municipalities throughout the United States to servicecourt fines, fees and other outstanding municipal obligations.You indicated in your complaint that you have received multiple unwanted calls from MSB toyour phone numberPursuant to your request, the telephone number has been removed from theconsumer account and added to our internal “do not call” registry to prevent any future callsfrom our office to that number.MSB apologizes for any inconvenience you experiencedIf you have any additional questionsrelated to this matter you may contact me directly at 1-800-568-7004, extension

May 13, www[redacted] .com [redacted] Re: Revdex.com Complaint: [redacted] Office ###-###-#### Fax ###-###-#### Dear [redacted] : Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint filed with the Revdex.com (Revdex.com Complaint Num [redacted] )MSB is contracted by Texas Department of Public Safety (“DPS”) to provide customer service and collection services in connection with the Driver Responsibility Surcharge ProgramYour complaint claims that you have not been accepted into the Texas DPS Surcharge Indigency program even though you have turned in all the documentation required to qualifyMSB records indicate that a notice advising of missing documentation required for Indigency program acceptance was sent to your address on February 17, and again on May 1, Additionally on May 11, you were called by a member of the MSB management team and you were advised what documentation was required in order to be accepted into the programYou may also visit the following website at any time for additional information on the program: https://www.txsurchargeonline.com/Indigence MSB apologizes for any inconvenienceIf you have any additional questions, please contact our Vice President of Operations, [redacted] , at ###-###-####Sincerely, [redacted] *** [redacted] *** Gila LLC

Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint filed with the Revdex.com (Complaint Num [redacted] )MSB is contracted by Central Texas Regional Mobility Authority (“CTRMA”) to resolve unpaid toll transactions.In your complaint, you indicated your frustration about having late payment fees assessed to your balances due to the fact that your payments were past dueYou claimed that you never received the initial notices we sent to your addressPlease be advised that Chapter of the Texas Transportation Code mandates that we must mail the first toll notice to the registered owner at the address on file with the Department of Motor Vehicles (DMV)To ensure that you receive your initial toll invoices, please contact the DMV at [redacted] or visit their website at www.txdmv.gov and follow the instructions for updating your address.MSB records indicate that on December 3, you were contacted via email and advised that the violations fees on your accounts had been waivedA total of $was credited back to the card you used to make your payment on November 23, 2016.If you have any additional questions related to this matter you may contact our Vice President of Operations, [redacted] at [redacted]

Dear Sir/Madam; Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of the complaint filed with the Revdex.com (Complaint # 11426471)MSB is the contract vendor for Marion County Court-Oregon Judicial District (“Client“) to resolve unpaid court fines and feesThe complaint claims that the consumer feels bullied when MSB agents advise her of the consequences for not making a payment every daysThe requirements of our Client’s Driver’s License Reinstatement Program (“LRP”) must be honored in order to prevent a suspension of the consumer’s driver’s licenseOur Client depends on MSB agents to educate consumers of the requirements of the LRP and the consequences of payment defaultsThese advisories are not intended to bully or intimidate the consumerThey are intended to prevent the consumer from facing further hardships resulting from our Client suspending their driver’s license due to a default on the agreed upon payment arrangementThe complaint also indicates that you have experienced some difficulty when attempting to discuss this matter on behalf of the consumerPlease be advised that in order to protect consumer privacy, our representatives are required to authenticate the identity of the consumer with whom they are speaking prior to providing detailsThe complaint also indicates that MSB doesn’t send bills or receiptsWhile MSB does not send out partial balance collection notices or payment receipts, our procedure is to send these notices upon consumer requestMSB records indicate that upon making payment of $on December 5, 2015, a payment receipt was requestedOn December 7, 2015, a payment receipt notice was mailed to the consumer address on your accountAs of today’s date, the total unpaid balance for the three consumer accounts is $2,The original balance owed was $3,MSB has processed payments for a total of $If you have any additional questions related to this matter you may contact me directly at 1-800-568-7004, extension Sincerely, /s/ [redacted] Dispute Resolution Specialist

Dear Ms [redacted] :Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint filed withthe Revdex.com (Complaint Number [redacted] )MSB is contracted by courtsystems and municipalities throughout the United States to service court fines, fees and otheroutstanding municipal obligations.Your complaint indicates that you have received unwanted calls placed from our office to thetelephone number ending in ***Please be advised that we do not have any consumer recordsin our office that are associated with this telephone number and our phone systems have neverdialed this number.If you should receive any additional calls from our office, please note the exact date and time ofthe call so that we can investigate this matter further.If we are calling a different phone number than the one provided in your complaint, pleaseprovide us with this number.My name is [redacted] and you may reach me directly at [redacted] , extension ***.Alternatively, you may provide information via email to [redacted] If youchoose to correspond via email, please reference Revdex.com Complaint Number: [redacted] in thesubject of your email

May 12, Dear [redacted] : Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint filed with the Revdex.com (Revdex.com complaint # [redacted] )MSB is a private company contracted by court systems throughout the United States to resolve unpaid fines and feesYou indicated in your complaint that you wish to have MSB discontinue calls to your telephone numberMSB’s records indicate that your telephone number ending in was removed from our system on May 12, This telephone number was also added to our internal “do not call” registry to ensure that there are no future calls placed to this numberMSB apologizes for any inconvenience you have experiencedPlease contact me directly if you have any additional questions related to this matterI can be reached directly at ###-###-####, extension ***Sincerely, [redacted] *** Gila LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

I am rejecting this response because:Dear Ms [redacted] :Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your rejection of ourresponse to your complaint filed with the Revdex.com (Complaint Num [redacted] ).MSB is contracted by Central Texas Regional Mobility Authority (“CTRMA”) to resolve unpaidtoll transactions.MSB records indicate that you were contacted by one of our agents on July 12, and wereoffered an amended payment plan to resolve your balance in fullThe terms of the plan wereexplained by the agent and you agreed and accepted them.A recording of the July 12, call is attached with this response.If you have any additional questions related to this matter you may contact our Vice Presidentof Operations, [redacted] at [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: This has not been resolvedThey are still holding our moneyI spoke to the judge in Sommerville and he read me an email for [redacted] stating a check was being mail to usThat was weeks ago and nothingI spoke to [redacted] and she claims she never sent an emailI asked her if the Judge was lying and she didn't respondI am not sure why both parties are giving me a different store at this pointSommerville will not give me copies of these emails as proof either Regards, [redacted]

Dear Ms***, Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your second rejection of our response to your complaint filed with the Revdex.com (Complaint # [redacted] )MSB is contracted by the Central Texas Regional Mobility Authority to resolve unpaid toll chargesYou indicated in your second rejection that the documents we previously provided did not supply you with the information you requestedOur records indicate that you were contacted by a member of management on February 9, You were advised that additional information was being gathered and you would receive a call back the following day to discussOur records also indicate that we were advised not to contact you before 2:PMMSB management attempted to reach you after 2:PM on February th and February 11th, Voicemail messages with direct callback phone numbers were left on both callsMSB wishes to resolve this issue by providing you with all the information you have requested and answering all questions you may have about the matterAt your earliest convenience, please call the number left on your voicemail messageSincerely, /s/ [redacted] ***

Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint filed with the Revdex.com (Complaint Number [redacted] ).We appreciate that you brought your concerns to our attentionYou indicated in your complaint that you have received unwanted calls from MSB to your phone numberPursuant to your request, the telephone number ending in [redacted] has been removed from the record in our system and added to our internal “do not call” registry to prevent any future calls from our office to that number.You also indicated in your complaint that you were unable to reach anyone when attempting to contact our officePlease be advised that all return phone numbers left on voicemail messages dial directly into our call center and are routed to agents upon availabilityIf an agent isn’t available at the time we receive the call, the caller will be placed on hold until an agent becomes available.We have taken direct action to resolve your concernsIf you have additional questions, you may contact me directly at [redacted] , extension ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Thank You very muchThey refunded me my $
Regards,
*** ***

Dear Mr***: Gila LLC d/b/a Municipal Services Bureau (MSB) is in receipt of your complaint filed with the Revdex.com (Complaint # ***)MSB is contracted by court systems and municipalities throughout the United States to resolve delinquent court fines, fees, and other
municipal debtThis office recognizes your complaint as a dispute of balances MSB was contracted to collect from you on behalf of one of our clientsMSB has located multiple consumer records under the name “*** ***”, but none of them fit the description of the accounts described in your complaintIn order to properly identify the consumer records that are the subject of this complaint and conduct an investigation, additional information is requiredTo enable us to document your dispute, you may contact me directly at ***, extension ***Alternatively, you may provide the reference numbers associated with your accounts via email to *** If you choose to correspond via email, please reference Revdex.com Complaint Number: *** in the subject of your email