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Dear Mr [redacted] : Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint filed with the Revdex.com (Complaint # [redacted] )MSB is a private company contracted by court systems and municipalities throughout the United States to resolve delinquent court fines, fees, and other municipal debtYou indicated in your complaint that you wish to have MSB discontinue calls to your telephone number ending in ***Pursuant to your request, this telephone number has been removed from the consumer recordWe have also added this number to our internal “do not call” registry to ensure that no additional telephone calls are placed in the futureMSB apologizes for any inconvenience you experienced

Dear Ms***: Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your rejection of our response to your complaint filed with the Revdex.com (Complaint # [redacted] )MSB is contracted by Dallas Municipal Court (“Client”) to resolve unpaid fines and feesYou indicated in your rejection that our previous response contained a “phony call back number” as well as a claim that you hadn’t paid what you say you have paidIf you were unable to reach us via the phone number previously provided, you can also call in to our customer service center at 1-800-616-Monday-Friday from 7:AM–11:PM, and on Saturdays 8:AM–5:PM(Central Standard Time) As previously stated, MSB has confirmed with our Client that the balance on Dallas Municipal Court Reference Num [redacted] remains unresolvedYour account has been returned to our Client and MSB will no longer attempt to contact you about this matterOnce again, please be advised that this action does not resolve the balance owed to our ClientMSB apologizes for any inconvenience you experiencedIf you have any additional questions related to this matter you may contact me directly at 1- [redacted] Sincerely, [redacted] Compliance Specialist

A detailed response to the consumer is attached.Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your rejection of our response to your complaint filed with the Revdex.com (Complaint # [redacted] ).MSB is a private company contracted by court systems and municipalities (“clients”) throughout the United States to resolve delinquent court fines, fees, and other municipal debtYou indicated in your rejection that you would like an explanation of why your phone number was being called.MSB utilizes various researching tools which use the consumer’s name and other pieces of identifying information to find good contact numbersThis is an obligation we have to our clients, as well as consumers who may be unaware of outstanding fines and fees.Once again, your telephone number ending in [redacted] was removed from a consumer record we received from one of our clients, which lists your first and last name as the consumerYour number was also added to our internal “do not call” registry to ensure that no additional telephone calls are placed in the future.MSB apologizes for any inconvenience you experiencedIf you have any additional questions related to this matter you may contact me directly at [redacted] , extension ***

Complaint: [redacted] I am rejecting this response because:I have tried to return their call- but received a voice mailbox and left a follmessage that I had calledI have not heard back from them yet.I am waiting on my bank to mail me the proof of the payments that I made to them (or payments), and then will forward these to themHowever, I feel that they should be investigating this matter further instead of putting the burden solely on me (when they accepted my money).Also, there were many late charges and fees for not paying assessed that need to be reversed, because made my payment on time Regards, [redacted]

Dear Ms***: Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your rejection of our response to your complaint filed with the Revdex.com (Complaint # [redacted] )MSB is contracted by court systems and municipalities throughout the United States to resolve delinquent court fines, fees, and other municipal debtIn your rejection, you provided the phone number which was receiving the unwanted phone calls from our officeThis number was not previously provided in your original complaintBe advised that we have removed your telephone number ending in [redacted] from the consumer account in our systemThe phone number has also been added to our internal "do not call" registry to prevent any future calls from our office to that numberMSB apologizes for any inconvenience you have experiencedIf you have any additional questions related to this matter you may contact me directly at [redacted] , extension ***

Complaint: [redacted] I am rejecting this response because:The underlying problems have not been solved by this solution.This company will continue to defraud customers of their client company, the Central Texas Regional Mobility Authority.Charging $"violation fees" for late payments when payments may be as low as $is fraudulent, exorbitant, extreme, and extortionist.Furthermore, their failure to send bills in a timely manner, and their short window for payment results in nearly all toll bills eventually being assessed these extreme "violation fees".This effectively extorts the customers of the Central Texas Regional Mobility Authority into contacting the MSB in order to complain about the ridiculous nature of the so-called "violation fee".Every single time, the representatives at the MSB will say, "Well, if you pay your bill...", which is supposedly late, "over the phone with a credit card right now, then we will wave the late fee as a 'one-time courtesy'."This is NOT a "one-time courtesy" This is the way they do business This is extortion, pure and simple Their leverage is the fact that the State of Texas has authorized them to tack on arbitrarily large fees to toll bills which are subject to unusually short due periods.The alternative toll company, TxTag, does not have this problem Why? Because they simply tally the toll fees, and keep their records, and are not allowed to charge late fees totaling 3% of the total due or $100, whichever is smaller.The restrictions on TxTag are reasonable and fair, and their staff are a pleasure to work with However, MSB is a debt-collection agency, and their goal is to maximize their profits through late fees and revenue extraction through any means necessary, ethical or otherwise.Their racketeering business model should be terminated, and I will not accept any other solution to my complaints against this company except a change of company policy to adopt the late fee-limiting which their competitor has been forced to adopt by Texas State legislatures and enormous collective outcries from Texas citizens Regards, [redacted]

A detailed response to the consumer is attached.Dear [redacted] ***:Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint filed with the Revdex.com (Complaint [redacted] )MSB is contracted by Central Texas Regional Mobility Authority (CTRMA) to resolve unpaid toll transactions.You indicated in your complaint that you were unhappy about receiving a bill with a violation fee without seeing your original bill.Your payment of $is being refundedA check will be mailed to your address on file within 7-days.MSB apologizes for any inconvenience you experiencedIf you have any additional questions related to this matter you may contact me directly at [redacted] , extension ***

Dear Ms [redacted] ;Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint filed withthe Revdex.com (Complaint Number [redacted] ).MSB is contracted by the 1st Judicial Circuit Court of Hawaii to resolve delinquent court fines,fees, and other municipal debt.In your complaint, you indicate that an unauthorized charge was made by MSB to your checkingaccount, and you are requesting an explanation of why the matter has not yet been resolved.MSB records indicate that you were contacted by a member of management on May 16, 2016and you were advised of the resolution of the matter.MSB apologizes for any inconvenience you experiencedIf you have any additional questionsrelated to this matter you may contact me directly at [redacted] , extension ***

A detailed response to the consumer is attached.Dear [redacted] ,Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint filed with the Revdex.com (Complaint # [redacted] ).MSB is a private company contracted by court systems and municipalities throughout the United States to resolve delinquent court fines, fees, and other municipal debtYou indicated in your complaint that you wish to have MSB discontinue calls to your telephone number ending in ***.Using the telephone number you provided, we were able to locate a consumer record in our system that matches your first and last namePursuant to your request, this telephone number has been removed from the consumer recordWe have also added this number to our internal “do not call” registry to ensure that no additional telephone calls are placed in the future.If you would like more information on the consumer record, you can contact one of our representatives at 1-800-866-Our call center hours of operation are Monday-Friday 7:AM-11:PM CST and Saturday 8:AM-5:PM CST.MSB apologizes for any inconvenience you experiencedIf you have any additional questions related to this matter you may contact me directly at [redacted] , extension ***

Dear MsHill:Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint filed withthe Revdex.com (Complaint Num [redacted] )MSB is contracted by the NortheastTexas Regional Mobility Authority to resolve unpaid toll charges.In your complaint, you indicate that you received a toll bill from MSB with late fees for anaccount that you claim was previously paid in fullYou also indicate that you called into MSBcustomer service and you were advised by an MSB agent that this balance would be put on yourcredit if not paid in full.The phone call from January 5, has been reviewedThe agent with whom you spokeadvised you that the late fees were being removed from your account, leaving a balance of $0.00.Additionally, the MSB agent made no reference to this balance being reported to any creditreporting agencyMSB does not report unpaid toll charges to credit reporting agencies on behalfof our clients.Currently, your account (Reference Number [redacted] ) is closed with a zero balance owedThebalance was not reported to any credit reporting agency by MSB.MSB apologizes for any inconvenience you experiencedIf you have any additional questionsrelated to this matter you may contact me directly at [redacted] extension ***

Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint filed with the Revdex.com (Revdex.com Complaint Number [redacted] )MSB is contracted by the Texas Department of Public Safety (“DPS”) to provide customer service and collection services in connection with the Driver Responsibility Surcharge ProgramIn your complaint, you indicated that you would like assistance with your application for the Indigence/Incentive programsMSB records indicate that you were contacted by a member of management on November 29, During this interaction, the MSB supervisor explained what is required to apply for the Indigence/Incentive programs we offer.In your complaint, you also indicated that you wanted an explanation of the process to change your monthly payment datesDuring the aforementioned interaction on November 29th, you were informed that changing your monthly payment dates was possible as long as all surcharge accounts are currently in compliance.At the conclusion of the interaction, you were provided with the supervisor’s direct line for future assistance on either of these or any other surcharge related matter.Additionally, in your complaint, you indicated that you have been told on six different occasions that you were not allowed to change your monthly payment datesMSB records indicate that you have contacted our office on February 22, and October 4, During these interactions, your request to change your monthly payment dates was declined due to the fact that your accounts were in defaultMSB apologizes that this information was not explained in detail.If you have any additional questions, you may also contact our Vice President of Operations, [redacted] , at [redacted]

Revdex.com Complaint: [redacted] MSB Reference: [redacted] & [redacted] Dear [redacted] Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your rejection of our response to your complaint filed with the Revdex.com (Complaint # [redacted] )MSB is contracted by Central Texas Regional Mobility Authority (CTRMA) to resolve unpaid toll transactions.You have indicated in your rejection that you didn’t receive your first toll bill and the first bill you received had a $ violation fee.At the completion of the day billing period, a toll bill is sent to the owner of the vehicle according to Texas state automobile ownership recordsThe consumer has days to pay this bill before a $violation fee is addedA second bill, with the $violation fee, is then sent.MSB records indicate that the $violation fee was waived on your account with a reference number [redacted] I also had the $ violation fee waived as a courtesy on your account with a reference number [redacted] .Please feel free to contact MSB Customer Service for any additional questions related to your toll bills you receiveMSB's Customer Service Center is open Monday to Thursday from 8:a.mto 7:p.m., Friday from 8:a.mto 6:p.m., and Saturday from 8:a.mto 12:p.m CSTYou can contact MSB by phone at [redacted] .MSB apologizes for any inconvenience you experiencedIf you have any additional questions related to this matter you may contact me directly at [redacted] ***Sincerely, [redacted] *** [redacted] ***Compliance Specialist

Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint filed with the Revdex.com (Complaint Number [redacted] )MSB is contracted by Austin Energy (“client”) to resolve unpaid debts.You indicated in your complaint that you previously disputed the debt balance we were contracted to collect from you on behalf of our client and received no response from our officeIn your complaint, you also requested the deletion of information regarding this matter from your credit report.MSB records indicate that we received written correspondence from you on November 14, In this correspondence, you indicated that you were disputing the debt balance and requesting debt validation documentationOur client was contacted and debt validation documentation was obtainedThe debt validation document was mailed to you on November 18, However, the notice was sent to the Austin, TX mailing address provided by our client.Due to this error, a trade line deletion request has been submittedThis deletion request will remove the information we previously reportedPlease allow sufficient time for the national consumer reporting agencies to make the appropriate updates to your credit report.A copy of the debt validation document obtained from our client in November has been attached along with this response.MSB will no longer attempt to contact you regarding this matterHowever, please be advised that this action does not resolve the balance owed to our client.If you have any additional questions related to this matter you may contact me directly at [redacted] , extension ***

Complaint: [redacted] I am rejecting this response because: I have asked MSB several times for an email with a detailed summary of "ALL" the transactions regarding my toll bills so I can compare the dates sent and amounts with my checking account All they ever emailed was another late bill they say I owe I paid the $including the $late fee with check # [redacted] on 1-26- Until I receive my detailed summary I have been asking for I will continue disputing all the late fees I have already paid in amount of $ If they cannot prove to me all the transaction I want a refund in full amount Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: The statement are too late because you were held in defautSince you've violated both the FDCPA and the FIOA you were sent a default noticeThe statement below is from of the letters you ignored and can be used in discovery "As proof of claim, complete the attached ‘CREDITOR DISCLOSURE STATEMENT’ and return within daysFailure to respond with the completed ‘CREDITOR DISCLOSURE STATEMENT’, thereby providing your verified Proof of Claim, signed under the Penalties of Perjury and verified by your affidavit, you, MSB/GILA LLC CEO [redacted] are agreeing to your Commercial Dishonor, exhausting My Administrative RemediesI will accept your Silence as an Acceptance, and your agreement that a Default be entered against youYou will also agree to a Full Tacit Contractual Agreement being a participant in Fraud and to forfeit all remedies under Administrative Law, Judicial Law, and / or MARITIME CLAIM RULES C (6) You should also be aware that sending unsubstantiated demands for payment through the United States Mail System might constitute mail fraud under federal and state law."According to your website you are a 3rd party debt collector, it doesn't used the word "fine" but a notice of Affirmation of Cancellation of Contract by grantor was also sent and ignored ending any claim you had against me Regards, [redacted] ***

Dear Ms***:Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your rejection of ourresponse to your complaint filed with the Revdex.com (Complaint # [redacted] )MSBis contracted by Central Texas Regional Mobility Authority (CTRMA) to resolve unpaid tolltransactions.You indicated in your rejection that you didn’t receive the first and second notices from MSBand paid the balance owed in full on your account in order to avoid further fees.MSB is refunding the two $violation fees on your accountA total of $will be refundedback to the credit card used for the paymentPlease allow up to 3-business days for the refundprocess.MSB apologizes for any inconvenience you experiencedIf you have any additional questionsrelated to this matter you may contact me directly at [redacted] extension ***

Dear Ms***;Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint filed withthe Revdex.com (Complaint Number [redacted] ).MSB is contracted by court systems and municipalities throughout the United States to resolvedelinquent court fines and feesYou indicated in your complaint that you wish to have MSBdiscontinue calls to your telephone number.Although your complaint does not indicate the telephone number that has received calls fromour office, we believe that we have identified the telephone number that is the subject of thiscomplaintThis number has been removed from the consumer account and added to our internal“Do Not Call” registry to prevent future telephone calls from this office.In your complaint, you allege that MSB is communicating the nature of our phone calls tounknown partiesBe advised that MSB discloses no specific information regarding the natureof our calls until we obtain verification that the right party has been reached.Additionally, please be advised that contacting a third party in an attempt to obtain right partycontact information is acceptable per Fair Debt Collection Practices Act (FDCPA) guidelines.If you receive additional calls from our office to any other number or you have any questions,you may contact me directly at [redacted] , extension ***Alternatively, you contact usvia email at [redacted] If you choose to correspond via email, please referenceRevdex.com Complaint Number [redacted] in the subject of your email

Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint filed with the Revdex.com (Complaint Num [redacted] )MSB is contracted by the Central Texas Regional Mobility Authority (CTRMA) to resolve unpaid toll transactions.In your complaint, you indicated that you have previously spoken with a member of MSB management regarding your frustrations with excessive fees.MSB records indicate no previous customer interactions regarding your accountsEnclosed is a license plate summary for the plate number you provided ( [redacted] )The current balance due to MSB is a fraction of the dollar amount indicated in your complaint.Be advised that MSB does not handle billing and payment processing for every central Texas tolling locationOther tolling locations in the area are serviced by TxTagIt is possible that they are attempting to resolve some of your outstanding toll transactions.MSB is a separate company from TxTag and we do not have access to view customer accounts in their systemTo verify other pending toll charges, please contact TxTag customer service at [redacted] .If you have any additional questions related to this matter you may contact our Vice President of Operations, [redacted] at [redacted]

Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint filed with the Revdex.com (Complaint Num [redacted] )MSB is contracted by Central Texas Regional Mobility Authority (“CTRMA”) to resolve unpaid toll transactions.In your complaint, you indicated that you haven’t been receiving any of our noticesBy law all initial toll bills are mailed to the address on file with The Department of Motor VehiclesFor more information about updating information, please contact the Department of Motor Vehicles at [redacted] or you may also visit their website at www.txdmv.govPlease note that future bills will not be mailed to the updated address if not updated with DMV.Our records don’t indicate that any notices sent to your address were returned to usIf you are having problems receiving your mail in a timely manner, please contact your local post office.MSB records indicate that you contacted our office on April 10, and made payment in full of $Please be advised that you have a new pending bill (reference number [redacted] ) that will be mailed to your address within the next weekIf you do not receive it, please give us a call or access the account online at www.paytexastoll.comIn order to avoid late fees please make sure all future payments are made on or before the due date.If you have any additional questions related to this matter you may contact our Vice President of Operations, [redacted] at [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meFor the record, one point within the business response was incorrect The business claimed no record of a call from us in the past however I personally had spoken with a representative at the company regarding the Do Not Call list in the past In the end, the resolution is acceptable Regards, [redacted]