The Chama Steam Store

Dear Mr***:Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint filed withthe Revdex.com (Complaint Num***)MSB is contracted by Central TexasRegional Mobility Authority (“CTRMA”) to resolve unpaid toll transactions.MSB records indicate that you
have spoken with a member of management to address yourconcerns and resolve the issue.MSB apologizes for any inconvenience you experiencedIf you have any additional questionsrelated to this matter you may contact me directly at *** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint filed withthe Revdex.com (Revdex.com Complaint Num***)MSB is contracted by TexasDepartment of Public Safety (“DPS”) to provide customer service and collection services inconnection with the Driver
Responsibility Surcharge Program.In your complaint, you indicate that you would like MSB to reinstate your driving privileges.Please be advised that Municipal Services Bureau does not have the ability to reinstate drivingprivilegesWhen the Texas Department of Public Safety suspends driving privileges due tounpaid surcharges, the customer must make a payment of at least the minimum amount oneach surcharge accountWhen MSB receives the payment(s), the information is forwarded toDPS, and driving privileges can be reinstated provided there are no other restrictions on thedriver record assessed by the Texas Department of Public Safety.In your complaint, you also indicated that you believe MSB has violated debt collectionguidelines of the Fair Debt Collection Practices ActPlease be advised that the surchargesassessed in conjunction with the Driver Responsibility Law are considered fines, not debt.Therefore, there is no violation of the FDCPA.Additionally, in your complaint, you questioned MSB’s authorization to collect surchargeaccounts on behalf of the state of TexasFor information on MSB’s contract with the TexasDepartment of Public Safety, you may contact the DPS at *** or visit***.Below you will find your account informationThe minimum payment to each account isrequired to start the driver’s license reinstatement process. If you have any additional questions, please contact our Vice President of Operations, ***
***, at *** ***

Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint filed with the Revdex.com (Complaint # ***)MSB is a private company contracted by court systems and municipalities throughout the United States to resolve delinquent court fines, fees, and other
municipal debtYou indicated in your complaint that you wish to have MSB discontinue calls to your telephone number ending in MSB records indicate only one consumer interaction at that phone number; an inbound call from a female consumer on October 14, who was advised of a debt in her nameAlthough she was unaware of the debt, she did not advise us to stop calling the numberPursuant to your request, this telephone number has been removed from all associated consumer records in this officeWe have also added this number to our internal “do not call” registry to ensure that no additional telephone calls are placed in the futureMSB apologizes for any inconvenience you experiencedIf you have any additional questions related to this matter you may contact me directly at *** *** ***

A detailed response to the consumer is attached. In your complaint, you indicated that you have been attempting to get in contact with someone at MSB for months. MSB records indicate that you contacted our office on the morning of March 21, During this interaction, you were
assisted with a payment as well as provided details on reinstating your driving privilegesDuring a subsequent interaction with a member of our management team on March 21st, details regarding the surcharge reduction programs were provided to you. In your complaint, you also made reference to the fact that you were unable to access your surcharge accounts on our websiteIn order to access online surcharge accounts, customers must enter their driver license or state issued identification numberAs you advised our agent, you do not have access to your identification number, and therefore you were previously not able to access your account information. Additionally in your complaint, you stated you would like the charges dropped because you were unable to attend a court hearingPlease be advised that MSB does not have the ability to dismiss any surcharge feesSurcharges are assessed in accordance with the Driver Responsibility Law; and are considered additional fines assessed by the State of TexasAdditional information can be found in Chapter of the Texas Transportation Code; Driver Responsibility Program or by visiting www.dps.texas.gov/DriverLicense/drp.htm. If you have questions relating to this or any other surcharge accounts, you may speak to an MSB Program Specialist by calling 800-688-and selecting menu tree option (0) Program Specialist

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

May 22, 2015 www.GilaCorp.com Dear *** ***: Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint filed with the RevDex.com (Revdex.com complaint #***)MSB is a private company contracted by court systems throughout the United States
to resolve unpaid fines and fees. MSB’s records indicate that your telephone number ending in *** has been removed from our system. This telephone number was also added to our internal “do not call” registry to ensure that there are no future calls placed to this numberMSB apologizes for any inconvenience you have experienced. Please contact me directly if you have any additional questions related to this matterI can be reached directly at ###-###-####, extension ***Sincerely, *** *** ***
*** *** Compliance Specialist

Dear MrWilliams:Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint
filed withthe Revdex.com (Complaint # ***)MSB is contracted by court systems andmunicipalities throughout the United States to resolve delinquent court fines, fees, and othermunicipal debt.You indicated in your complaint that you have received multiple unwanted calls from MSB toyour phone number.Be advised that we have removed the telephone number ending in *** from the consumeraccount in our systemThe phone number has also been added to our internal "do not call"registry to prevent any future calls from our office to that number.MSB apologizes for any inconvenience you experiencedIf you have any additional questionsrelated to this matter you may contact me directly at ###-###-####, extension ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Please immediately close this complaint as it has been resolved 100%.
Regards,
*** ***

Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint filed with the Revdex.com (Complaint Number ***)MSB is contracted by court systems and municipalities throughout the United States to resolve delinquent court fines and fees.You indicated in your
complaint that you wish to have MSB discontinue calls to your telephone numberBe advised that the phone number ending in *** has been removed from the consumer account in our system and added to our internal “Do Not Call” registry to prevent future telephone calls from this office.Additionally, in your complaint you indicated that you are on “the no call list” and claimed that MSB’s daily calls are illegalPlease be advised that all MSB dialing practices fall within the guidelines set by the Fair Debt Collection Practices Act (FDCPA) as well as the Telephone Consumer Protection Act (TCPA) and are not intended to annoy or harass but rather to contact individuals who may be unware of outstanding court matters.MSB apologizes for any inconvenience you experiencedIf you have any additional questions or wish to provide any additional information, you may contact me directly at ***, extension ***

Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint filed with the Revdex.comMSB is contracted by court systems and municipalities throughout the United States to resolve delinquent court fines, fees, and other municipal debtYou indicated in your
complaint that you have received multiple unwanted calls from MSB to your phone numberBe advised that we have removed the telephone number ending in from the consumer account in our systemThe phone number has also been added to our internal "do not call" registry to prevent any future calls from our office to that numberMSB apologizes for any inconvenience you experiencedIf you have any additional questions related to this matter you may contact me directly

Dear Ms***:Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint filed withthe Revdex.com (Revdex.com Complaint Num***)MSB is contracted by TexasDepartment of Public Safety (“DPS”) to provide customer service and collection services inconnection with the
Driver Responsibility Surcharge Program.Your complaint indicates that you would like MSB to review your application for a surchargereduction so that your driver’s license suspension will be removed.We received your application by mail on May 20, Per the guidelines of the Texas DPSDriver Responsibility Indigency/Incentive Program (www.txsurchargeonline/com/Indigence)the response timeframe for mailed applications can take up to days after the completedapplication is submitted.On June 20, 2016, your application was reviewedYour application meets the qualifications forsurcharge reduction set by the state of Texas, and you have been added to the Indigency program.The Indigency program clears your surcharge account balances completely unless there is a newconviction received that has not yet generate surchargesYour surcharge accounts have beenupdated to reflect your approval status and balance reduction.If you have any additional questions, please contact our Vice President of Operations, ***, at *** ***

Complaint: ***
I am rejecting this response because: Yes I was contacted and agreed but also told the rep to call me back no payment has been made, I wanted to wait until I got a response back from you A payment would solidify an agreement I will agree and begin paying when the remaining fees are removed from the accounts and I just pay for my toll usages No more and no less It's not right to ask this of me because I never got any correspondence until I got settled about six months ago I literally can't pay more than my usage but because I am responsible for them I have to But even paying these will be a hardship on my familyPlease remove the fees,have a rep contact me and we can go from there with getting me on a payment schedule
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meRegards,
*** ***

Dear Mr***: Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint filed with the Revdex.com (Complaint # ***)MSB is contracted by court systems and municipalities throughout the United States to resolve delinquent court fines, fees, and other
municipal debtYou indicated in your complaint that you have received multiple unwanted calls from MSB to your phone numberBe advised that we have removed the telephone number ending in *** from the consumer account in our systemThe phone number has also been added to our internal "do not call" registry to prevent any future calls from our office to that numberMSB apologizes for any inconvenience you experiencedIf you have any additional questions related to this matter you may contact me directly at *** extension ***Sincerely, /s/ *** ***

Dear Ms***: Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint filed with the Revdex.com (Complaint Num***)MSB is contracted by Central Texas Regional Mobility Authority (“CTRMA”) to resolve
unpaid toll transactionsMSB records indicate that you have spoken with a member of management to address your concerns and resolve the issueMSB apologizes for any inconvenience you experiencedIf you have any additional questions related to this matter you may contact our Vice President of Operations, *** *** at *** ***S

Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint filed with the Revdex.com (Complaint Number ***) MSB is contracted by court systems and municipalities throughout the United States to resolve delinquent court fines and fees You indicated
in your complaint that you wish to have MSB discontinue calls to your telephone number Be advised that the phone numbers ending in *** and *** have been removed from the consumer account in our system and added to our internal “Do Not Call” registry to prevent future telephone calls from this office. You also claimed in your complaint that you spoke with one of our agents who was “very threatening on the phone” MSB records indicate that no live party contact has been made when either of these numbers were dialed by our office. Additionally, in your complaint you claimed that the phone number from which our calls originate indicates that we are a “scam” and are using “burner numbers” Please be advised that all phone numbers from which our calls originate are valid phone numbers, which reach directly to our call center when dialed. MSB apologizes for any inconvenience you experienced If you have any additional questions, you may contact me directly at ***, extension ***

Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint filed with the Revdex.com (Complaint Number ***)MSB is contracted by court systems and municipalities throughout the United States to resolve delinquent court fines and fees.You indicated in your
complaint that you wish to have MSB discontinue calls to your telephone number.Be advised that the phone number ending in *** has been removed from the consumer account in our system and added to our internal “Do Not Call” registry to prevent future telephone calls from this office.In your complaint, you also claimed that there was no way to stop the callsPlease be advised that MSB agents are trained to remove phone numbers from our system immediately upon request to do soMSB records indicate that no live party contact was ever made when this number was dialedAdditionally, no other previous requests to cease calls to this number have been received prior to this complaint.In your complaint, you also indicated that you wished for MSB to stop calling ‘all ***XXX numbers’Please be advised that MSB is unable to add unspecified phone numbers to our internal “Do Not Call” registryIf the removal of the above reference phone number does not resolve this issue, you may provide us with additional phone numbers to add to our registry and we will happily oblige.MSB apologizes for any inconvenience you experiencedIf you have any additional questions or wish to provide any additional information, you may contact me directly at ***, extension ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***My request that the original source of the incorrect information about me be corrected was not addressed, but I will accept this response
Regards,
*** ***