The Chama Steam Store

Dear Ms. [redacted]: Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint filed with the Revdex.com (Complaint # [redacted]). MSB is contracted by court systems and municipalities throughout the United States to resolve delinquent court fines, fees, and other...

municipal debt. You indicated in your complaint that you have received multiple unwanted calls from MSB to your phone number. Be advised that we have removed the telephone number ending in 0837 from a consumer account in our system. The phone number has also been added to our internal "do not call" registry to prevent any future calls from our office to that number. MSB apologizes for any inconvenience you experienced. If you have any additional questions related to this matter you may contact me directly at [redacted]

Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint filed with the Revdex.com (Complaint Num. [redacted]). MSB is contracted by Central Texas Regional Mobility Authority (“CTRMA”) to resolve unpaid toll transactions.In your complaint, you indicated your...

frustration about having late payment fees assessed to your balances due to the fact that your payments were past due. You claimed that you never received the initial notices we sent to your address. Please be advised that Chapter 370 of the Texas Transportation Code mandates that we must mail the first toll notice to the registered owner at the address on file with the Department of Motor Vehicles (DMV). To ensure that you receive your initial toll invoices, please contact the DMV at [redacted] or visit their website at www.txdmv.gov and follow the instructions for updating your address.MSB records indicate that on December 3, 2016 you were contacted via email and advised that the violations fees on your accounts had been waived. A total of $120.00 was credited back to the card you used to make your payment on November 23, 2016.If you have any additional questions related to this matter you may contact our Vice President of Operations, [redacted] at [redacted].

Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint filed with the Revdex.com (Complaint Num. [redacted]). MSB is contracted by Central Texas Regional Mobility Authority (“CTRMA”) to resolve unpaid toll transactions.In your complaint, you indicated that you...

have been making payments but your account has not been credited. MSB wishes to resolve this issue, however we are unable to locate any mis-applied payments that match your name and address. MSB records indicate that a member of management attempted to contact you on February 3, 2017 in order to answer questions and resolve your concerns.If you wish to provide additional information to resolve the issue, you may contact the member of management directly at the number left in the voicemail message. If you wish to send in documentation regarding the payments you claim have not been added to your account, you may do so at the address below:CTRMA Processing [redacted]
[redacted]Once documents have been received and reviewed we will contact you with the results of the investigation and your current balance owed.Additionally, in your complaint you indicated a balance owed of $141.98. Our records indicate a current balance of $79.23 associated with this license plate number. Please be advised that non¬payment of this balance can result in additional fees.If you own or have owned another vehicle for which we have not provided you a balance, please bring this to our attention immediately.In your complaint, you also indicated your frustration about excessive hold times while waiting to speak with one of our representatives. MSB apologizes for the inconvenience. Please be advised that MSB always strives to assist each customer as quickly as possible; while still providing thorough customer service and always resolving all questions and concerns.If you have any additional questions related to this matter you may contact our Vice President of Operations, [redacted].

Dear Sir/Madam; Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of the complaint filed with the Revdex.com (Complaint # 11426471). MSB is the contract vendor for Marion County Court-Oregon Judicial District (“Client“) to resolve unpaid court fines and fees. The complaint...

claims that the consumer feels bullied when MSB agents advise her of the consequences for not making a payment every 30 days. The requirements of our Client’s Driver’s License Reinstatement Program (“LRP”) must be honored in order to prevent a suspension of the consumer’s driver’s license. Our Client depends on MSB agents to educate consumers of the requirements of the LRP and the consequences of payment defaults. These advisories are not intended to bully or intimidate the consumer. They are intended to prevent the consumer from facing further hardships resulting from our Client suspending their driver’s license due to a default on the agreed upon payment arrangement. The complaint also indicates that you have experienced some difficulty when attempting to discuss this matter on behalf of the consumer. Please be advised that in order to protect consumer privacy, our representatives are required to authenticate the identity of the consumer with whom they are speaking prior to providing details. The complaint also indicates that MSB doesn’t send bills or receipts. While MSB does not send out partial balance collection notices or payment receipts, our procedure is to send these notices upon consumer request. MSB records indicate that upon making payment of $50.00 on December 5, 2015, a payment receipt was requested. On December 7, 2015, a payment receipt notice was mailed to the consumer address on your account. As of today’s date, the total unpaid balance for the three consumer accounts is $2,214.25. The original balance owed was $3,114.25. MSB has processed 12 payments for a total of $900.00. If you have any additional questions related to this matter you may contact me directly at 1-800-568-7004, extension 3376. Sincerely, /s/ [redacted] Dispute Resolution Specialist

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Dear Ms. [redacted]: Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your rejection of our response to your complaint filed with the Revdex.com (Complaint #[redacted]). MSB is contracted by Dallas Municipal Court (“Client”) to resolve unpaid fines and fees. You indicated in your rejection that our previous response contained a “phony call back number” as well as a claim that you hadn’t paid what you say you have paid. If you were unable to reach us via the phone number previously provided, you can also call in to our customer service center at 1-800-616-0166 Monday-Friday from 7:00 AM–11:00 PM, and on Saturdays 8:00 AM–5:00 PM. (Central Standard Time) As previously stated, MSB has confirmed with our Client that the balance on Dallas Municipal Court Reference Num. [redacted] remains unresolved. Your account has been returned to our Client and MSB will no longer attempt to contact you about this matter. Once again, please be advised that this action does not resolve the balance owed to our Client. MSB apologizes for any inconvenience you experienced. If you have any additional questions related to this matter you may contact me directly at 1-[redacted] Sincerely, [redacted]
[redacted] Compliance Specialist

Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint filed with the Revdex.com (Complaint # [redacted]). MSB is contracted by court systems and municipalities throughout the United States to resolve delinquent court fines, fees, and other municipal debt. You...

indicated in your complaint that you have received multiple unwanted calls from MSB to your phone number. Be advised that we have removed the telephone number ending in 9031 from the consumer account in our system. The phone number has also been added to our internal "do not call" registry to prevent any future calls from our office to that number. MSB apologizes for any inconvenience you experienced. If you have any additional questions related to this matter you may contact me directly at [redacted]

Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint filed with the Revdex.com (Complaint Num. [redacted]). MSB is contracted by Central Texas Regional Mobility Authority (“CTRMA”) to resolve unpaid toll transactions.In your complaint, you indicated that you...

haven’t been receiving any of our notices. By law all initial toll bills are mailed to the address on file with The Department of Motor Vehicles. For more information about updating information, please contact the Department of Motor Vehicles at [redacted] or you may also visit their website at www.txdmv.gov. Please note that future bills will not be mailed to the updated address if not updated with DMV.Our records don’t indicate that any notices sent to your address were returned to us. If you are having problems receiving your mail in a timely manner, please contact your local post office.MSB records indicate that you contacted our office on April 10, 2017 and made payment in full of $28.83. Please be advised that you have a new pending bill (reference number [redacted]) that will be mailed to your address within the next week. If you do not receive it, please give us a call or access the account online at www.paytexastoll.com. In order to avoid late fees please make sure all future payments are made on or before the due date.If you have any additional questions related to this matter you may contact our Vice President of Operations, [redacted] at [redacted].

Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint filed with the Revdex.com (Revdex.com Complaint Num. [redacted]).  MSB is contracted by Texas Department of Public Safety (“DPS”) to provide customer service and collection services in connection with the Driver...

Responsibility Surcharge Program. Gila LLC d/b/a MSB is in receipt of your inquiry regarding the above referenced account. Your complaint indicates that you would like MSB to refund all of the money and fees you have paid.  Please be advised that MSB does not have the ability to dismiss any surcharge fees.  Surcharges are assessed in accordance with the Driver Responsibility Law; and are considered additional fines assessed by the State of Texas.  Additional information can be found in Chapter 708 of the Texas Transportation Code; Driver Responsibility Program or by visiting www.dps.texas.gov/DriverLicense/drp.htm.  In your complaint, you claim that the citation connected with the surcharges was dropped.  Any court dismissal proof must be sent to the main DPS office for review and correction.  The fax number for dismissals is [redacted].  If you have questions relating to this or any other surcharge accounts, you may speak to an MSB Program Specialist by calling [redacted] and selecting menu tree option (0) Program Specialist.

Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint filed with the Revdex.com (Revdex.com Complaint Number [redacted]). MSB is contracted by the Texas Department of Public Safety (“DPS”) to provide customer service and collection services in connection with the Driver...

Responsibility Surcharge ProgramIn your complaint, you indicated that you would like assistance with your application for the Indigence/Incentive programs. MSB records indicate that you were contacted by a member of management on November 29, 2016. During this interaction, the MSB supervisor explained what is required to apply for the Indigence/Incentive programs we offer.In your complaint, you also indicated that you wanted an explanation of the process to change your monthly payment dates. During the aforementioned interaction on November 29th, you were informed that changing your monthly payment dates was possible as long as all surcharge accounts are currently in compliance.At the conclusion of the interaction, you were provided with the supervisor’s direct line for future assistance on either of these or any other surcharge related matter.Additionally, in your complaint, you indicated that you have been told on six different occasions that you were not allowed to change your monthly payment dates. MSB records indicate that you have contacted our office on February 22, 2016 and October 4, 2016. During these interactions, your request to change your monthly payment dates was declined due to the fact that your accounts were in default. MSB apologizes that this information was not explained in detail.If you have any additional questions, you may also contact our Vice President of Operations, [redacted], at [redacted].

Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your rejection of our
response to your complaint filed with the Revdex.com (Complaint Number
[redacted]). MSB is contracted by Central Texas Regional Mobility Authority (“CTRMA”) to
resolve unpaid toll transactions.
In your rejection, you explained that the initial notices from MSB were sent to a mailing address
that was never yours. As previously advised, state law requires MSB to mail all toll notices to
the address on file with The Texas Department of Motor Vehicles (“DMV”).
You also advised that you have made a payment that included a violation fee and are requesting
the remaining balance owed to be dismissed. As of today’s date, MSB records indicate all
accounts associated with license plate [redacted] are closed.
Currently, DMV records indicate that the mailing address above is associated with license plate
[redacted]; and MSB will send any subsequent toll notices associated with that plate number
to that address. Please be advised that address changes must be communicated to the DMV to
ensure that notices are received in a timely manner.
Should you have any questions regarding this matter or need further assistance, please contact a
customer service representative toll free at [redacted] Monday through Thursday 8:00 am
to 7:00 pm, Friday 8:00 am to 6:00 pm, and Saturday 8:00 am to 12:00 pm or visit
www.paytexastoll.com.

Complaint: [redacted]
I am rejecting this response because:I've never lived at address you sent the bills. Looks like it's from previous owner. The car I registered at [redacted] since 2016. Have no idea why you used not my address. I paid second bill with fine already. Please, dismiss the first bill and we are good. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Thank you so much!
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: It misstates my reason for complaint: I requested the company to provide a copy of the original ticket, which I have never seen or had a chance to pay. Instead they sent me a letter from...

collections office requiring to pay a penalty for nonpayment of a ticket I was not aware of. It contains the license plate of a rental car and was issued on Sunday (free parking day in the area). My numerous requests of providing the original ticket by the parking authorities have not been met.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Trans Union just notified me that they have deleted this bogus debt
Regards,
[redacted]

Revdex.com Complaint: [redacted]MSB Reference: [redacted] & [redacted]Dear [redacted]Gila LLC d/b/a Municipal Services Bureau (“MSB”)
is in receipt of your rejection of our response to your complaint filed with
the Revdex.com (Complaint #[redacted]). MSB is contracted by Central
Texas Regional Mobility Authority (CTRMA) to resolve unpaid toll transactions.You have indicated in your rejection that you
didn’t receive your first toll bill and the first bill you received had a $15
violation fee.At the completion of the 15 day billing period,
a toll bill is sent to the owner of the vehicle according to Texas state
automobile ownership records. The consumer has 30 days to pay this bill before
a $15 violation fee is added. A second bill, with the $15 violation fee, is
then sent.MSB records indicate that the $15 violation fee
was waived on your account with a reference number [redacted]. I also had the $15
violation fee waived as a courtesy on your account with a reference number
[redacted].Please feel free to contact MSB Customer Service
for any additional questions related to your toll bills you receive. MSB's
Customer Service Center is open Monday to Thursday from 8:00 a.m. to 7:00 p.m.,
Friday from 8:00 a.m. to 6:00 p.m., and Saturday from 8:00 a.m. to 12:00 p.m.
CST. You can contact MSB by phone at [redacted].MSB apologizes for any inconvenience you
experienced. If you have any additional questions related to this matter you
may contact me directly at [redacted]Sincerely,[redacted]Compliance
Specialist

I am rejecting this response because:Dear Ms. [redacted]:Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your rejection of ourresponse to your complaint filed with the Revdex.com (Complaint Num. [redacted]).MSB is contracted by Central Texas Regional Mobility Authority (“CTRMA”) to resolve unpaidtoll transactions.MSB records indicate that you were contacted by one of our agents on July 12, 2016 and wereoffered an amended payment plan to resolve your balance in full. The terms of the plan wereexplained by the agent and you agreed and accepted them.A recording of the July 12, 2016 call is attached with this response.If you have any additional questions related to this matter you may contact our Vice Presidentof Operations, [redacted] at [redacted].

Dear Mr. [redacted]:Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint filed withthe Revdex.com (Complaint # [redacted]). MSB is a private company contracted bycourt systems and municipalities throughout the United States to resolve delinquent court fines,fees, and...

other municipal debt.You indicated in your complaint that you wish to have MSB discontinue calls to your telephonenumber ending in [redacted].MSB records indicate that this telephone number was removed from all associated consumerrecords in this office. The number was also added to our internal “do not call” registry to ensurethat no additional telephone calls are placed in the future.MSB apologizes for any inconvenience you experienced. If you have any additional questionsrelated to this matter you may contact me directly at [redacted], extension [redacted].

Dear Mr. [redacted]: Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint filed with the Revdex.com (Complaint Num. [redacted]). MSB is contracted by Northeast Texas Regional Mobility Authority (“NETRMA”) to resolve unpaid toll transactions. MSB records indicate that...

you have spoken with a member of management to address your concerns and resolve the issue. MSB apologizes for any inconvenience you experienced. If you have any additional questions related to this matter you may contact me directly at ###-###-####, extension [redacted]

Complaint: [redacted]
I am rejecting this response because:I have not received any response as of this moment.  I suspect that the business in question did not do adequate research on my alleged debts to the State of Texas.  The only...

solution the business in question offered me was "would you like to make a minimum payment?" No place to turn to correct this problem  - nothing.Another thing - If I am required to contract an attorney to assure that this issue is resolved, I will also sue for that cost as well as damages.
Regards,
[redacted]