The Chama Steam Store

Complaint: ***
I am rejecting this response because: The basic summary you supplied me does not give me the information I requested. I don't need the dates that I went through the tolls, I need all the dates that you actually sent out my notices and what address the notices went to. You sent breakdowns of amounts ands dates paid and thats not what I need. I want the TOTAL amounts I paid with EACH one of my checks and when you posted them so I can compare with my bank statements. Also, the summary is out of sequence which makes it hard to understand. I'm sure your reasoning for that is to keep the us customers dazed and confused about what bills we have or have not paid so you can tack on those ridiculous violation charges!!!!
Regards,
*** ***

Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint filed with the Revdex.com (Complaint Number ***). MSB is contracted by court systems and municipalities throughout the United States to resolve delinquent court fines, fees and other municipal
debt. This office recognizes your complaint as a dispute of the unresolved balance indicated on notices you have received from us. Pursuant to your request, your mailing address has been permanently removed from the above referenced account and no further contact regarding this matter will be attempted by MSB. Additionally, in your complaint you requested that corrections be made to your credit report. Be advised that no information regarding this matter has been forwarded to any credit reporting agencies by MSB. If you have any additional questions, you may contact me directly at ***, extension

Dear Mr***: Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint filed with the Revdex.com (Complaint #***MSB is contracted by Central Texas Regional Mobility Authority (“CTRMA”) to resolve unpaid toll transactionsMSB records indicate that you
were contacted by a member of management to address your concerns and that your balance has been resolvedMSB apologizes for any inconvenience you experiencedIf you have any additional questions related to this matter you may contact me directly at *** *** ***

Dear Mr***; Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of the complaint filed with the Revdex.com (Complaint # ***)MSB is the contract vendor for Travis County EMS (“Client “) to resolve unpaid debtsThe
complaint indicates that “All of a sudden a $charge appeared on my credit report from these people, who have never notified me of such charge, who have never written or called me about this charge” Our Client placed this account in our office on May 11, Subsequently, multiple attempts have been made by MSB to reach you by mail and phoneLetters were sent to a mailing address (provided by our Client) in May, June and July Our office received no notification that our correspondence was returned as undeliverableWe attempted to reach you by phone on various dates between and at numbers ending in *** and ***The complaint also indicates that “I did not ride in any ambulance anywhere in the country in 2010.” We contacted our Client for verification of the debt balance sent to our office for collectionOur Client has responded with the attached service invoiceThe invoice indicates that services were rendered on July 3, and are currently unpaidPursuant to the complaint, MSB has submitted a request to remove the credit bureau reporting trade lineHowever, please be advised that this action does not resolve the matter with our Client, Travis County EMSIf you have any additional questions related to this matter you may contact me directly at 1-800-568- 7004, extension ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

A detailed response to the consumer is attached. Dear *** ***, Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint filed with the Revdex.com (Complaint Number ***)MSB is contracted by the Somerville Municipal Court (“Client”) to
collect delinquent court fines and fees. This office recognizes your complaint as a demand for the refund of a payment made to our office on January 8, in the amount of $The payment resolved citation number 2013-0924A in full; and left an unpaid balance of $on citation number 2013-0924. In your complaint, you indicate that you contacted our office shortly after the payment was processed to request a refundYou claimed that a duplicate payment had been made directly to our Client. The MSB agent advised that upon confirmation of the receipt of the duplicate payment made to our client, the payment made to MSB would be refundedOn February 27, 2018, our Client advised our office that the only payment they had on record was the $payment made to MSB on January 8, 2018. MSB records indicate that on January 31, 2018, the $payment was invoiced to our Client. On February 26th, February 27th, February 28th and March 19th, you and/or *** *** have contacted our office inquiring about a refund of the paymentIn each instance, you were correctly advised that the funds were in the possession of our Client and MSB was unable to issue a refund. On March 19, 2018, MSB received notification from our Client advising that citation number 2013-0924A had been dismissedPer our Client’s instruction, the payment previously applied to that citation was applied to citation number *** which resolved the balance in full. If you have any additional questions, you may contact me directly at ###-###-####, extension *** Sincerely, /s/ *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
Ramon ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because:As stated, the first bill I receive has the $penalty - I never receive the bill BEFORE the penalty was tacked onAlso, there is no PHOTO evidence?!? The NTTA does not conduct their
business in this mannerI receive photo evidence from them within the days the toll was used, then days to payCTRMA does not do this - maybe because the tolls on and are double and triple the amount of Dallas tolls and have much less usage, and you're losing money? It's the only explanation that makes any sense
The attached bill HAS a TxDOT transponder but this fact doesn't seem to make any differAnd I have more paid tolls that have the same issueThe organization you represent is forcing toll users to maintain a credit card and balance to avoid this situationThe only other way to avoid the penalties is the vigilantly monitor a vehicle after using a tollI inadvertently used the toll on 9/5/and it doesn't show up on a searchDo I get a week to pay or get another $penalty for a $toll? So after days of using the toll the fact that it happened is not visible yet - why?? Just a side note - your search page must have been developed by junior high studentsThe search doesn't remember a damn thing - the search has to be done over and over from scratchI would expect a much more user friendly interface considering the volume of usage the site must receive
Regards,
*** ***

Dear Ms***:Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint filed withthe Revdex.com (Complaint Num***)MSB is contracted by Central TexasRegional Mobility Authority (“CTRMA”) to resolve unpaid toll transactions.MSB records indicate that you
have spoken with a member of management to address yourconcerns and resolve the issue.We have reviewed your account and you have an outstanding balance of $For verificationpurposes please review enclosed license plate summaryMSB is a private company, which isnot associated with the TxTag program and cannot accept payments on behalf of TxTag.In your complaint, you requested for MSB to send no more bills to youNo further notices willbe sent regarding this matterHowever, please be advised that future toll transactions notassociated with a valid toll transponder such as a TxTag will result in a pay-by-mail toll notice.Per Chapter of the Texas Transportation Code, MSB is required to send notices for unpaidtoll transactions to the registered owner of the involved vehicle.If you have any additional questions related to this matter you may contact our Vice Presidentof Operations, *** *** at *** ***

Dear Ms***:Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint filed withthe Revdex.com (Complaint Number ***)MSB is contracted by ***
*** *** (“client”) to resolve unpaid debts.You indicated in your complaint that you are
disputing the remaining balance after yourpayment in June 2015.MSB records indicate that our client forwarded this account to our office on April 23, 2015with an outstanding balance of $Our records also indicate that a check payment in theamount of $was posted on the account on June 4, The unpaid balance of $10.18resulted in additional fees and monthly interest being added by *** *** ***, as perour client contractual agreement.As a courtesy, the account balance has been adjusted to $and the account has beenremoved from our officeMSB will no longer attempt to contact you about this matter.Our client has been notified of these actions and their records should reflect the updates withinthe next 3-business days.If you have any additional questions related to this matter you may contact me directly at ***, extension ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***I have sent a check it to them

Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint filed withthe Revdex.com (Complaint Number ***).MSB is contracted by court systems and municipalities throughout the United States to servicecourt fines, fees and other outstanding municipal
obligations.You indicated in your complaint that you have received unwanted calls from MSB to your phonenumber ending in ***Pursuant to your request, the telephone number has been added to ourinternal “do not call” registry to prevent any future calls from our office to that number.Additionally, in your complaint you also indicated your frustration about the fact that ourmessages don’t include personal information, such as a consumer’s name or specific accountinformationPlease be advised that per the guidelines set by the Fair Debt Collection PracticesAct, disclosing personal information to an unknown party would be considered a violation ofthe right party consumer’s privacyThis information would only be disclosed once we haveobtained verification that we have contacted the right party.MSB apologizes for any inconvenience you experiencedIf you have any additional questionsrelated to this matter you may contact me directly at ***, extension ***

Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint filed with the Revdex.com (Complaint Num***)MSB is contracted by Central Texas Regional Mobility Authority (“CTRMA”) to resolve unpaid toll transactions.In your complaint, you claimed that you
received erroneous toll bills from MSBMSB records indicate that on February 14, you contacted our office to resolve your toll billsThis interaction has been reviewedThe agent with whom you spoke advised that she was waiving a portion of your violation fees as a courtesyYou then provided your payment information and the payment was processedIt has been determined that the credits were not correctly applied to your accounts, which resulted in an unpaid balance left on your accountsBecause of this, additional fees were added, and new notices were sent to your address.MSB records indicate that on March 15, you contacted our office and were able to resolve this issue with one of our team leadsDuring this interaction, the team lead advised you that he was removing the fees from your accounts as a courtesyThis was a poor choice of words, as the fees should never have been added to your accounts.MSB appreciates that you brought these concerns to our attentionWe take concerns such as these very seriously because we hold our agents to high standards of customer service, professionalism and accuracyMSB apologizes for any inconvenience you have experiencedPlease be advised that your concerns have been escalated to MSB management.In your complaint, you also indicated your frustration with the fact that MSB does not offer a paperless billing optionUnfortunately, at this time we don’t have the database capabilities to launch bills electronically.If you have any additional questions related to this matter you may contact our Vice President of Operations, *** *** at *** ***

Complaint: ***
I am rejecting this response because:You have not shown proof of signed ticket nor license plate numberIn your letter u sent to my house didn’t even have the right spelling of my nameSo I have contacted the court office they do not have a copy of a signed ticket nor the license plate number to car in questionI have contacted your business and also the court to get proof this was actually me and no one can provide me with any proofI know longer live in hawaii it has been yearsYea it’s only but I’m not paying it just because you guys think it’s meAnyone can use anyone’s name which concerns me especially since my name was spelled incorrectlyI need proof and u guys are obligated to provide that as a collection business especially if you guys are receiving your information from a court
Regards,
*** ***

Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your rejection of our response toyour complaint filed with the Revdex.com (Revdex.com Complaint Num***)MSB iscontracted by Texas Department of Public Safety (“DPS”) to provide customer service and collectionservices in connection with the Driver Responsibility Surcharge Program.While your obligation to the Department of Public Safety remains a requirement under the DriverResponsibility Law, and our business record reflects that MSB has previously provided you with a trueand accurate representation of your surcharge account balance, MSB will not continue its activecollections processThis will not resolve the matter for DPS or result in a reinstatement of your licenseas MSB does not possess that authority.As you were previously informed, the surcharges assessed in conjunction with the DriverResponsibility Law are considered fines and not debt within the meaning of the Fair Debt CollectionPractices act (FDCPA) which requires the “debt” to arise from a consumer transactionTherefore,there can be no violation of the FDCPA with respect to the surcharges placed by the DPS.If you have any additional questions, please contact our Vice President of Operations, *** ***, at*** ***

Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint filed with the Revdex.com (Revdex.com Complaint Num***MSB is contracted by Texas Department of Public Safety (“DPS”) to provide customer service and collection services in connection with the Driver
Responsibility Surcharge Program.In your complaint you indicated MSB is still reflecting a default status on your surcharge accounts which were paid in full.MSB records indicate that on February 28, each of your surcharge accounts were paid in full and placed in ‘compliance’ statusHowever, due to an isolated system issue, the account balance was not updated to reflect a zero balance, which prevented the compliance status update from being reported to the DPS.On March 6, MSB reported to the DPS that your accounts have been in compliance since February 28, Reference number *** currently reflects an overpayment in the amount of $that will be refunded to the address on filePlease allow 60-days to receive the refund.In your complaint, you also claimed that you have attempted to call MSB and have received a busy signalAs the contract vendor for the Texas Driver Responsibility Program, MSB handles a large number of calls from drivers with questions about their surcharge accountsIncoming call volumes can rise very quickly, and there is a limit to the number of calls we can continue to accept into our queue.In the future if you wish to contact MSB via email, you may do so at ***You can request to be contacted by phone for assistance or assistance can be provided via email response.MSB records indicate you were able to speak with someone in office March 6, and the representative was able to submit your account for review.MSB apologizes for any inconvenience you have experiencedIf you have any additional questions, please contact our Vice President of Operations, *** ***, at *** ***

Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint filed with the Revdex.com (Complaint # ***)MSB is a private company contracted by court systems and municipalities throughout the United States to resolve delinquent court fines, fees, and other
municipal debtYou indicated in your complaint that you wish to have MSB discontinue calls to your telephone number ending in ***This telephone number has been removed from all associated consumer records in this officeWe have also added this number to our internal “do not call” registry to ensure that no additional telephone calls are placed in the futureMSB apologizes for any inconvenience you experiencedIf you have any additional questions related to this matter you may contact me directly at ***, extension ***

Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint filed withthe Revdex.com (Complaint Number ***)MSB is contracted by CentralTexas Regional Mobility Authority (“CTRMA”) to resolve unpaid toll transactions.In your complaint, you indicated that you
have received a notice of violation only and neverreceived the initial bill.By law, MSB mails all toll notices to the address on file with The Texas Department of MotorVehicles (“DMV”)MSB records indicate that the initial notices sent to you were sent to 81The Hills DrPlease be advised that this was the address provided to MSB by the DMV.Currently, the DMV indicates your address as * *** ***If you are having problemsreceiving your mail in a timely manner, please contact your local post office.As of February 26, 2018, the violation fees have been waived on your accounts as a one-timecourtesyPlease be advised that any future toll notices will be subject to violation fees if theamount listed on your initial bill is not paid by the due datePlease allow at least two businessdays for these changes to reflect online.Should you have any questions regarding this matter or need further assistance, please contact acustomer service representative toll free at *** *** Monday through Thursday 8:amto 7:pm, Friday 8:am to 6:pm, and Saturday 8:am to 12:pm or visitwww.paytexastoll.com

Dear Mr. [redacted]:Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint filed withthe Revdex.com (Complaint Num. [redacted]). MSB is contracted by Central TexasRegional Mobility Authority (“CTRMA”) to resolve unpaid toll transactions.MSB records indicate that you...

were contacted by a member of management to address yourconcerns and resolve the issue.MSB apologizes for any inconvenience you experienced. If you have any additional questionsrelated to this matter you may contact me directly at [redacted]