The Chama Steam Store

Complaint: ***
I am rejecting this response because:MSB states that their records show that they never called our home phone # more than once a day. That's a total lie and their records are simply wrong. Here's the truth ---1) They've been calling for months on end leaving a recorded message for a person we never heard of, and the last week when we decided to contact the Revdex.com, the recorded calls were coming in to times a day, from early in the morning to late at night, and we couldn't stand it any longer, so we contacted the Revdex.com. 2) Several months ago, my wife returned their call at least twice to a phone # they left on our answering machine. When the person answered that #, we explained that we have had our Private # for at least years, and we never heard of the person they're calling about, so "please take our phone # off your list". They responded that they would. But here we are, several months later, still getting those calls!!
We do appreciate that now they say they our phone # has been added to their "do not call" registry, and that we will not get calls from them any longer. If we do, we will not only contact the Revdex.com, we will also contact the Attorney General of Texas, and the Federal Trade Commission
Regards,
*** ***

Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint filed withthe Revdex.com (Complaint Number ***).MSB is contracted by court systems and municipalities throughout the United States to servicecourt fines, fees and other outstanding municipal
obligations.You indicated in your complaint that you have received unwanted calls from MSB to your phonenumber ending in ***Pursuant to your request, the telephone number has been added to ourinternal “do not call” registry to prevent any future calls from our office to that number.Additionally, in your complaint you also claimed that when calling the callback number left onthe voicemail messages results in a dead line, with no ring or connectionBe advised that wehave looked in to this matter and confirmed that the callback numbers left on our voicemailmessages do in fact reach our call center.MSB apologizes for any inconvenience you experiencedIf you have any additional questionsrelated to this matter you may contact me directly at ***, extension ***

Dear Mr***:Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint filed withthe Revdex.com (Complaint Num***)MSB is contracted by Central TexasRegional Mobility Authority (“CTRMA”) to resolve
unpaid toll transactions.We have confirmed that the images do not match a vehicle registered to youWe have removedyour name from the toll bill and apologize for any inconvenience.If you have any additional questions related to this matter you may contact our Vice Presidentof Operations, *** *** at *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Dear Ms***: Gila LLC is in receipt of your complaint filed with the Revdex.com (Revdex.com Complaint Num***)Gila LLC is contracted by the Greater Nevada Credit Union to provide payment processing servicesYou indicated in your complaint that you are looking for an explanation
for an unknown charge on your debit cardOur records indicate that on September 4, 2015, a payment of $was processed and applied to your Greater Nevada Credit Union loan accountUnfortunately, when you contacted our office you were transferred to departments whose agents have no access to your Credit Union loan account; and were therefore unable to answer your questionsGila LLC apologizes for any inconvenience you have experienced

Dear Ms***:Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint filed withthe Revdex.com (Complaint Num***)MSB is contracted by the CentralTexas Regional Mobility Authority to resolve unpaid toll charges.In your complaint, you indicate that you
received a toll bill from MSB with late fees withoutever receiving the first and second notices.MSB records for the reference number FNLindicate that the initial notice was sent to youraddress on file on December 1, The second notice, which included the first $violationfee was sent to your address on file on January 7, And the third notice, which includestwo $violation fees was sent to your address on file on February 13, 2016.MSB records also indicate that on February 21, the account balance was paid in full witha credit card on our online payment system.MSB apologizes for any inconvenience you experiencedIf you have any additional questionsrelated to this matter you may contact me directly at *** extension ***

Dear Mr***:Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint filed withthe Revdex.com (Complaint Number ***)MSB is contracted by court systems and municipalities throughout the United States to servicecourt fines, fees and other outstanding
municipal obligations.You indicated in your complaint that you have received unwanted calls from MSB to your phonenumberIn your complaint, you provided two phone numbersPursuant to your request, bothtelephone numbers has been added to our internal “do not call” registry to prevent any futurecalls from our office to either number.Additionally, you indicated in your complaint that you had previously spoken with an MSBagent and requested that we discontinue making calls to your phone numberMSB phonerecords indicate that no calls have ever been received in our office from your phone number,and we are unable to locate any documentation of this interaction.If you have any additional questions related to this matter you may contact me directly at ***
***, extension ***.Sincerely,/s/ *** *** ***Dispute Resolution Specialist

Complaint: ***
I am rejecting this response because: they looked under the wrong phone numberThe number they have been calling is *** which is my parents' phone number
Regards,
*** ***

Dear Mr***: Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint filed with the Revdex.com (Case Num***)MSB is contracted by the Central Texas Regional Mobility Authority to resolve unpaid toll
chargesMSB records indicate that on three separate occasions (November 13, 2015, November 18, and December 9, 2015) you have spoken with a member of management in an attempt to address your concernsMSB records also indicate that you have previously been issued a $refund check after disputing the late fees for which you made paymentCurrently, all of your accounts are closed with a zero balance owedMSB apologizes for any inconvenience you experiencedIf you have any additional questions related to this matter you may contact me directly at ***, extension ***

Complaint: ***
I am rejecting this response because:We know for a fact that this is not trueWe have had dealings with this company beforeWe have called all local and state courts for outstanding fines and we do not have anyTwo years ago this same company called my wife harassing her at work and on her cell phone and it was not validIf you Google this number it is listed all over as a scam to get moneyOur local police department had the number listed as well as a scam numberNow they are using local burner numbers to try and get a hold of youSo yes please have them remove our numbers from their list and ask them to please leave us alone
Regards,
*** ***

Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint filed with the Revdex.com (Complaint Number ***)MSB is contracted by Volusia County Civil Traffic (“Client”) to collect unpaid fines and fees.In your complaint you indicated your concern about not
receiving a notice from our Client before the above referenced account was sent to our office for collectionPlease be advised that MSB is a collection agency contracted to collect outstanding balances on behalf of courts and municipalities throughout the United StatesPrior to accounts being placed in our office for collection, MSB has no involvement with collection activitiesThe account was placed in our office on April 3, 2017.Additionally, in your complaint you expressed your concern about the balance amount sent to our office for collectionUpon being placed in our office, an additional fee was added to the principal balance by our ClientOnce this fee is added by our Clients, it must be paid in order to resolve the balance in full.In your complaint, you also made reference to the fact that you had received no notices from MSB since the account was placed in our officePlease be advised that all notices sent from MSB must first be approved by Volusia County.MSB apologizes for any inconvenienceAttached is a letter confirming receipt of your payment and confirmation that this matter is closed in our officeIf you have any additional questions, you may contact me directly at *** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** And *** ***

Dear Ms***: Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint filed with the Revdex.com (Case Num***)MSB is contracted by the Central Texas Regional Mobility Authority to resolve unpaid toll
chargesMSB records indicate that you were contacted by a member of management to address your concerns and answer questions about your balance owedMSB apologizes for any inconvenience you experiencedIf you have any additional questions related to this matter you may contact me directly at 1-800-568-7004, extension

Complaint: ***
I am rejecting this response because: I have NOT spoken to anyone regarding this matter, I'm still paying over for statement feesStatements I never received Please have someone address that issue and reachout to me. Thank you
Regards,
*** ***

Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint filed with the Revdex.com (Complaint Number ***)MSB is contracted by court systems and municipalities throughout the United States to resolve delinquent court fines and fees.You indicated in your
complaint that you wish to have MSB discontinue calls to your telephone numberBe advised that the phone number ending in *** has been removed from the consumer account in our system and added to our internal “Do Not Call” registry to prevent future telephone calls from this office.You also indicated in your complaint that you were experiencing difficulty when attempting to contact our officePlease be advised that all return phone numbers left on voicemail messages dial directly into our call center and are routed to agents upon availabilityIf an agent isn’t available at the time we receive the call, the caller will be placed on hold until an agent becomes available.MSB apologizes for any inconvenience you experiencedIf you have any additional questions, you may contact me directly at ***, extension ***

Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint filed with the Revdex.com (Complaint Num***)MSB is contracted by Central Texas Regional Mobility Authority (“CTRMA”) to resolve unpaid toll transactions.In your complaint, you indicate that you
received a toll notice from MSB for a car that wasn’t yoursYou claim that you were advised that the bill would be voided, however, you are still receiving bills and that our customer service representatives had no clue.MSB records indicate that on December 12, you contacted our office and advised that the toll notice that was sent to you (reference number ***) was not yoursOur agent confirmed that the notice had been sent to you in errorYour name was removed from the account and the balance was waived.On December 21, 2016, a new toll notice (reference number ***) was sent to you by our officeThis notice is regarding different toll transactions and is completely unrelated to the previous notice you receivedIn your complaint, you indicated that you weren’t able to see the images of the vehicleAttached you will find images for the three toll transactions on reference number ***.As of today’s date, our records indicate that your account has a balance of $Payments can be made online by visiting www.paytexastoll.com or by mail to the following address:

Dear Mr***,Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint filed withthe Revdex.com (Complaint # ***).MSB is a private company contracted by court systems and municipalities throughout theUnited States to resolve delinquent court fines, fees,
and other municipal debtYou indicatedin your complaint that you wish to have MSB discontinue calls to your telephone numberending in ***.Using the telephone number you provided, we were able to locate a consumer record in oursystemThe telephone number has been removed from the consumer recordWe have alsoadded this number to our internal “do not call” registry to ensure that no additional telephonecalls are placed in the future.Additionally, be advised that no information regarding this matter has ever been reported toany credit reporting agency by MSB.MSB apologizes for any inconvenience you experiencedIf you have any additional questionsrelated to this matter you may contact me directly at ###-###-####, extension ***

June 2, 2015 Dear *** *** *** Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint filed with the RevDex.com (Revdex.com Complaint Num***)MSB is contracted by Texas Department of Public Safety (“DPS”) to provide customer service
and collection services in connection with the Driver Responsibility Surcharge Program. Your complaint claims that you did not receive correspondence notifying you of your surcharges causing your driver’s license to be suspended and possibly affecting your credit report. The Texas DPS Driver Responsibility Surcharge Program is a three year programEach year, a new surcharge account is created in our system and its notice is sent via US MailMSB sends the new surcharge notices to mailing addresses obtained from the state of Texas. MSB records indicate on that three occasions (April 2, 2012, June 18, and March 12, 2015) you were advised by MSB customer service agents that it is your responsibility to update your mailing address with the state of Texas in order to receive any new surcharge notices from MSB. Additionally, please be advised that MSB does not currently, nor has never reported any sort of activity related to the Texas DPS Driver Responsibility Surcharge Program to any credit bureau reporting organization. MSB apologizes for any inconvenienceIf you have any additional questions, please contact our Vice President of Operations, *** ***, at ###-###-####. Sincerely, *** *** Gila LLC

Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint filed with the Revdex.com (Complaint #***)MSB is contracted by Dallas Municipal Court (“Client”) to resolve unpaid fines and feesYou indicated in your complaint that the balance MSB is attempting to
collect on behalf of our Client has already been paid via the Client’s websiteMSB has contacted Dallas Municipal Court to verify if the balance on this account (Dallas Municipal Court reference num***) is correctThe Client has confirmed the balance is still owedMSB records indicate that a debt validation notice regarding this matter was sent to your address on July 28, Your account has been returned to our Client and MSB will no longer attempt to contact you about this matterHowever, please be advised that this action does not resolve the balance owed to our ClientMSB apologizes for any inconvenience you experiencedIf you have any additional questions related to this matter you may contact me directly at 1-*** *** ***

Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint filed withthe Revdex.com (Complaint Num***)MSB is contracted by Central TexasRegional Mobility Authority (“CTRMA”) to resolve unpaid toll transactions.MSB records indicate that you have spoken with
a member of management to address yourconcerns and resolve the issue.If you have any additional questions related to this matter you may contact our Vice Presidentof Operations, *** *** at *** ***Sincerely,/s/ *** *** ***Dispute Resolution Specialist