The Chama Steam Store

Dear Mr. [redacted]; Gila LLC d/b/a Municipal Services Bureau (MSB) is in receipt of your complaint filed with the Revdex.com (Complaint # [redacted]). MSB is contracted by court systems and municipalities throughout the United States to resolve delinquent court fines, fees, and other...

municipal debt. Your complaint indicates that you have received unwanted calls placed from our office to telephone number [redacted]. Please be advised that we do not have any consumer records in our office that are associated with this telephone number. However, I have entered this number into our internal do-not-call registry to prevent any future calls. If you have any other telephone lines forwarding calls to your number ending in [redacted], we may be able to isolate the number that is causing your phone to ring. MSB apologizes for any inconvenience you have experienced. If you should receive any additional calls from our office, please note the exact date and time of the call so that we can investigate this matter further. I can be reached directly at [redacted]

Dear Mr. [redacted];Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint filed withthe Revdex.com (Complaint Number [redacted]).MSB is contracted by court systems and municipalities throughout the United States to resolvedelinquent court fines, fees, and...

other municipal debt.In your complaint, you are requesting that MSB cease our attempts to contact you regardingunpaid tickets. Your complaint indicates that you do not owe any unpaid tickets.Pursuant to your request, your address has been permanently removed from two consumeraccounts in our system. No additional notices will be sent to your address.MSB apologizes for any inconvenience you experienced. If you have any additional questionsrelated to this matter you may contact me directly at [redacted], extension [redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

A detailed response to the consumer is attached.

Dear Mr. [redacted];Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint filed withthe Revdex.com (Complaint Num. [redacted]). MSB is contracted by Central TexasRegional Mobility Authority (“CTRMA”) to resolve unpaid toll transactions.In your complaint, you indicated...

that your company’s bank account was debited for anauthorized charge. MSB records indicate a member of our commercial department contactedyou October 21, 2016 to address your concerns and resolve the issue. We’re glad we wereable to locate the debit payment in question. As discussed on the call, the payment wasapplied to a 2008 Lexus, and was submitted online. You acknowledged the charge and statedthat this information had answered all your concerns.In your complaint, you also indicated your frustration when attempting to contact our call centerfor customer service. We apologize for the extensive hold time and for not contacting yousooner. MSB appreciates that you brought your concerns to our attention. We take concernssuch as these very seriously because we hold our agents to high standards of customer serviceand professionalism. Please be advised that your concerns were escalated to MSB management.If you have any additional questions related to this matter you may contact our Vice Presidentof Operations, [redacted] at [redacted].

Dear Mr. [redacted]:Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint filed withthe Revdex.com (Complaint # [redacted]). MSB is contracted by court systems andmunicipalities throughout the United States to resolve delinquent court fines, fees, and othermunicipal...

debt.You indicated in your complaint that you have received multiple unwanted calls from MSB toyour phone number.Be advised that we have removed the telephone number ending in [redacted] from the consumeraccount in our system. The phone number has also been added to our internal "do not call"registry to prevent any future calls from our office to that number.MSB apologizes for any inconvenience you experienced. If you have any additional questionsrelated to this matter you may contact me directly at ###-###-####, extension [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I appreciate your contacting me to get this resolved.  Unfortunately I am disappointed that it required me to contact the Revdex.com in order to get it resolved.  As a contractor for the great State of Texas I would hope that customer service within your company improves because of issues such as this one.  I can only imagine the number of people that may not have access to contact the Revdex.com online whom have experienced the same or more frustration.
Regards,
[redacted]

Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint filed with the Revdex.com (Revdex.com Complaint Num. [redacted]). MSB is contracted by Texas Department of Public Safety (“DPS”) to provide customer service and collection services in connection with the Driver...

Responsibility Surcharge Program.Your complaint indicates that you would like MSB to discontinue our current business practices.When the Texas Department of Public Safety receives information from a court that an individual has been convicted, a surcharge account is created. At that time, the individual is required to make monthly payments, or pay the full account balance to prevent driving privileges from being suspended. When MSB receives the payment(s), the information is forwarded to DPS, and the individual’s driving records are updated accordingly. If there is no payment submitted by the due date, that information is also forwarded to DPS and they will suspend the driving privileges until the surcharges are brought back into compliance status.At the time of a default, a surcharge suspension notice is sent via first class mail to the address on file. For the reference number listed above, a suspension notice was sent on July 14, 2012 to [redacted] [redacted]Please be advised that MSB does not have the ability to dismiss any charges. Surcharges are assessed in accordance with the Driver Responsibility Law; and are considered additional fines assessed by the State of Texas.Additionally, in your complaint you indicated your disputed amount at $20,000.00. MSB records indicate that you submitted two applications for surcharge reduction programs, which were both approved. The approval dates were on January 4, 2012 and July 8, 2015. With the application of the surcharge reduction, your current balance owed is $260.00.If you have any additional questions, please contact our Vice President of Operations, [redacted], at [redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint filed with the BetterBusiness Bureau (Revdex.com Complaint Num. [redacted]). MSB is contracted by the Texas Department ofPublic Safety to provide customer service and collection services in connection with the...

DriverResponsibility Surcharge Program.Your complaint indicates that you would like MSB to reduce your surcharge account balance due to thefact you have provided all the required documentation needed to review your application for theSurcharge Reduction Program.MSB records indicate that on September 6, 2016 you spoke with a supervisor and were advised that thedocumentation you provided with your application was sufficient and that you have been accepted intothe Reduction Program. The supervisor also provided directions on where and how to locate your newaccount information.Be advised that due to your previous surcharge payments, the remaining balance after the reduction wasapplied to your account is $0.00.Additionally, in your complaint you claim that every time you call, you’re told that a supervisor wouldcall you back and this never happens.MSB records indicate that the first time you were advised of a supervisor callback was on September 6,2016. On the call, you requested to speak with a supervisor. The agent with whom you spoke advisedthat a supervisor would call you back within 72 business hours at the phone number you provided. Lateron that same date, you called into our office again, and this time a supervisor was available to take thecall and resolve your issue.MSB apologizes for any inconvenience. If you have any additional questions, please contact our VicePresident of Operations, [redacted], at [redacted].Sincerely,/s/ J[redacted]Gila LLC

Dear Ms. [redacted]:Gila LLC d/b/a Municipal Services Bureau (MSB) is in receipt of your complaint filed with theRevdex.com (Complaint # [redacted]). MSB is contracted by the city of Dallas, TexasMunicipal Court (Client) to resolve delinquent court fines, fees, and other municipal debt.Your...

complaint indicates that you are disputing the balance we were contracted to collect fromyou on behalf of our Client.This account was sent to our office for collection on December 20, 2014. Upon receipt of yourcomplaint, we reached out to our Client for verification of the balance amount that was sent toour office. Along with this response, we have attached the documentation provided by our Clientupon our request.MSB will no longer attempt to contact you about this matter. However, please be advised thatthis action does not resolve the balance owed to our Client.MSB apologizes for any inconvenience you have experienced. If you should receive anyadditional calls from our office, please note the exact date and time of the call so that we caninvestigate this matter further. I can be reached directly at ###-###-####, extension [redacted].Sincerely

A detailed response to the consumer's rejection of our previous response is attached. Dear [redacted], Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your rejection of our response to your complaint filed with the Revdex.com (Complaint Number [redacted]). MSB is contracted by the Somerville Municipal Court (“Client”) to collect delinquent court fines and fees. This office recognizes this rejection of our response to your complaint as another demand for the refund of a payment made to our office on January 8, 2018 in the amount of $367.10. MSB records indicate that on January 31, 2018, the $367.10 payment was invoiced to our Client. On February 26th, February 27th, February 28th, March 19th and March 28th, you and/or [redacted] have contacted our office inquiring about a refund of the payment. In each instance, you were correctly advised that the funds were in the possession of our Client and MSB was unable to issue a refund. In your original complaint, you claimed that a payment was made directly at the court on January 9, 2018. Please be advised that any payments made directly to our Clients can only be refunded by the Client. If you have any additional questions, you may contact me directly at ###-###-####, extension [redacted] Sincerely, [redacted]

Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint filed with the Revdex.com (Complaint Number [redacted]). MSB is contracted by court systems and municipalities throughout the United States to resolve delinquent court fines and fees.You indicated in your...

complaint that you wish to have MSB discontinue calls to your telephone number.Per our email communication, you identified the telephone number that is the subject of this complaint. Be advised that the phone number ending in 7101 has been removed from the consumer account in our system and added to our internal “Do Not Call” registry to prevent future telephone calls from this office.In your complaint, you also claimed that unsolicited phone calls to numbers on a no call list are illegal. Please be advised that the attempted phone calls made to your phone number fall within the debt collection guidelines set by the Fair Debt Collection Practices Act (FDCPA) and are not intended to harass or annoy; but rather to contact consumers who may not be aware of outstanding debts owed to our clients.MSB apologizes for any inconvenience you experienced. If you have any additional questions related to this matter you may contact me directly at [redacted], extension [redacted].

Complaint: [redacted]
I am rejecting this response because: These are charges per their bill that are for HWY 183A activity. As I have already highlighted, I have a toll tag for this road, they are double charging customers. Period.They should be shut...

down for their incompetence. 
Regards,
[redacted]

Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint filed with the Revdex.com (Complaint Number [redacted]). MSB is contracted by Johnson County District Court (“client”) to resolve unpaid court fines and fees.You claimed in your complaint that MSB calls you...

and doesn’t provide information about why we’re calling and that you owe no balance to any court. MSB records indicate that we spoke with you on October 12, 2016. On that call, you were advised that we were calling on behalf of our client, Johnson County District Court regarding an unpaid fine. This was disputed by you, claiming that the matter had been resolved.We contacted our client, and on November 10, 2016, our client confirmed that the balance was still unpaid. At that time, the first collection notice was sent to the mailing address provided by our client.We have included, for your reference, a copy of the documentation received from our client which validates that the account balance is still unresolved. Please note: the document provided by our client represents the balance that would have been due had the account been resolved by the original due date. As the account is currently in collections, additional fees are now due.In your complaint, you also claim that you wish for MSB to cease our efforts to contact you. Pursuant to your request, MSB will no longer attempt to contact you regarding this matter. However, please be advised that this action does not resolve the balance owed to our client.If you have any additional questions related to this matter you may contact me directly at [redacted], extension [redacted].

Dear Mr. [redacted]: Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint filed with the Revdex.com (Complaint # [redacted]). MSB is contracted by court systems and municipalities throughout the United States to resolve delinquent court fines, fees, and other...

municipal debt. You indicated in your complaint that you have received multiple unwanted calls from MSB to your telephone number ending in [redacted]. MSB records indicate that this telephone number was removed from all associated consumer records in this office on January 14, 2016. The number was also added to our internal “do not call” registry to ensure that no additional telephone calls are placed in the future. MSB apologizes for any inconvenience you experienced. If you have any additional questions related to this matter you may contact me directly at [redacted], extension [redacted].

Dear Mr. [redacted]:Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint filed with the BetterBusiness Bureau (Revdex.com Complaint Num. [redacted]). MSB is contracted by Texas Department of PublicSafety (“DPS”) to provide customer service and collection services in connection with...

the DriverResponsibility Surcharge Program.Your complaint indicates that you would like MSB to reduce your surcharges and report the satisfactionto the State of Texas.We are unable to locate an application for a reduction of your surcharge accounts. In order for MSB toreduce the surcharge amount owed, a surcharge reduction application must be completed and submittedto MSB either online or via standard mail. Applications are then reviewed in comparison with the Humanand Health Service poverty guidelines for reduction approval.There are two ways to apply for a surcharge reduction program; online or by mail. The timeframe foronline applications can take 10-14 business days for a response. The timeframe for applicationssubmitted by mail can take up to 60 days for a response.If you wish to submit an application, you may visit www.[redacted]. Under the‘To Apply’ section, the online and mail submission options are both offered. If you choose the onlineoption, you will be required to provide your driver’s license number, date of birth, last name and the zipcode associated with your surcharges in order to log in and complete the application.Municipal Services Bureau is responsible for providing information related to the surcharges (DriverResponsibility Law) and processing surcharge customer payments. MSB is not authorized to negotiateor reduce surcharge fees.The Driver Responsibility Law was established by the State of Texas on September 1st 2003 and isconsidered a fine not a debt. Surcharges are state fines and will need to be taken care of in order toreinstate your driving privileges.If you have any additional questions, please contact our Vice President of Operations, [redacted], at[redacted].Sincerely,/s/ [redacted]Gila LLC

Dear Ms. [redacted]:Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint filed withthe Revdex.com (Revdex.com Complaint Num. [redacted]). MSB is contracted by TexasDepartment of Public Safety (“DPS”) to provide customer service and collection services inconnection with the Driver Responsibility Surcharge Program.Your complaint indicates that you would like MSB to review your application for a surchargereduction so that your driver’s license suspension will be removed.We received your application by mail on May 20, 2016. Per the guidelines of the Texas DPSDriver Responsibility Indigency/Incentive Program (www.[redacted])the response timeframe for mailed applications can take up to 60 days after the completedapplication is submitted.On June 20, 2016, your application was reviewed. Your application meets the qualifications forsurcharge reduction set by the state of Texas, and you have been added to the Indigency program.The Indigency program clears your surcharge account balances completely unless there is a newconviction received that has not yet generate surcharges. Your surcharge accounts have beenupdated to reflect your approval status and balance reduction.If you have any additional questions, please contact our Vice President of Operations, [redacted], at [redacted].

Dear Ms. [redacted]: Gila LLC d/b/a Municipal Services Bureau (MSB) is in receipt of your complaint filed with the Revdex.com (Complaint # [redacted]). MSB is contracted by court systems and municipalities throughout the United States to resolve delinquent court fines, fees, and other municipal...

debt. Your complaint indicates that you have received unwanted calls placed from our office to telephone number [redacted]. Please be advised that we do not have any consumer records in our office that are associated with this telephone number. However, I have entered this number into our internal do-not-call registry to prevent any future calls. If you have any other telephone lines forwarding calls to your number ending in [redacted], we may be able to isolate the number that is causing your phone to ring. MSB apologizes for any inconvenience you have experienced. If you should receive any additional calls from our office, please note the exact date and time of the call so that we can investigate this matter further. I can be reached directly at [redacted], extension [redacted]. Sincerely, [redacted]

Complaint: [redacted]
I am rejecting this response because:like when I called your company I asked for the license plate number which was empty on my paperwork also I would like to see a copy of the signed ticket.
Regards,
[redacted]