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Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint filed with the Revdex.com (Complaint Number [redacted]). MSB is contracted by court systems and municipalities throughout the United States to service court fines, fees and other outstanding municipal...

obligations.You indicated in your complaint that you have received unwanted calls from MSB to your phone number. The phone number provided in your complaint has never been called by our office. We contacted you via email and you provided another phone number that was forwarding calls to your phone.Pursuant to your request, the telephone number you provided via email correspondence has been removed from the record in our system and added to our internal “do not call” registry to prevent any future calls from our office to that number.MSB apologizes for any inconvenience you experienced. If you have any additional questions related to this matter you may contact me directly at [redacted], extension [redacted].

Complaint: [redacted]
I am rejecting this response because:even though the MSA records say that these notices were mailed or sent, they were not mailed to me and I never received them. The only letter received was the second notice. I paid the full balance because I did not want to incur further penalties. I have checked many websites such as Yelp, and there are many of the same complaints. So obviously this is not an isolated incident and you are allowed to make up whatever you want about sending bogus reports. I never have a problem receiving my bills from anywhere else or even from Txtag. I will notifying my congressman, city council, and investigative reports. 
Regards,
[redacted]

May 12, 2015 Dear [redacted]: Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint filed with the Revdex.com (Revdex.com complaint #[redacted]). MSB is a private company contracted by court systems throughout the United States to resolve unpaid...

fines and fees. You indicated in your complaint that you wish to have MSB discontinue calls to your telephone number. MSB’s records indicate that your telephone number ending in 1100 was removed from our system on May 12, 2015. This telephone number was also added to our internal “do not call” registry to ensure that there are no future calls placed to this number. MSB apologizes for any inconvenience you have experienced. Please contact me directly if you have any additional questions related to this matter. I can be reached directly at ###-###-####, extension [redacted]. Sincerely, [redacted] Gila LLC

A detailed response to the consumer is attached.Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your rejection of our response to your complaint filed with the Revdex.com (Complaint # [redacted]).MSB is a private company contracted by court systems and municipalities (“clients”) throughout the United States to resolve delinquent court fines, fees, and other municipal debt. You indicated in your rejection that you would like an explanation of why your phone number was being called.MSB utilizes various researching tools which use the consumer’s name and other pieces of identifying information to find good contact numbers. This is an obligation we have to our clients, as well as consumers who may be unaware of outstanding fines and fees.Once again, your telephone number ending in [redacted] was removed from a consumer record we received from one of our clients, which lists your first and last name as the consumer. Your number was also added to our internal “do not call” registry to ensure that no additional telephone calls are placed in the future.MSB apologizes for any inconvenience you experienced. If you have any additional questions related to this matter you may contact me directly at [redacted], extension [redacted].

Dear Mr. [redacted]:Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint filed withthe Revdex.com (Complaint Number [redacted]).MSB is contracted by court systems and municipalities throughout the United States to...

servicecourt fines, fees and other outstanding municipal obligations.You indicated in your complaint that you have received multiple unwanted calls from MSB toyour phone number. Pursuant to your request, the telephone number has been removed from theconsumer account and added to our internal “do not call” registry to prevent any future callsfrom our office to that number.In your complaint you also indicated that you and/or your wife have previously informed MSBthat you are not the person we are trying to reach yet still continue to receive calls from ouroffice. MSB records indicate that no live party contact was ever made on this consumer account.Additionally, please be advised that Municipal Services Bureau is in no way affiliated with anyentity known as “Dynamic Recovery Systems”.MSB apologizes for any inconvenience you experienced. If you have any additional questionsrelated to this matter you may contact me directly at [redacted].

Complaint: [redacted]
I am rejecting this response because:The underlying problems have not been solved by this solution.This company will continue to defraud customers of their client company, the Central Texas Regional Mobility Authority.Charging $15 "violation fees" for late payments when payments may be as low as $1.25 is fraudulent, exorbitant, extreme, and extortionist.Furthermore, their failure to send bills in a timely manner, and their short window for payment results in nearly all toll bills eventually being assessed these extreme "violation fees".This effectively extorts the customers of the Central Texas Regional Mobility Authority into contacting the MSB in order to complain about the ridiculous nature of the so-called "violation fee".Every single time, the representatives at the MSB will say, "Well, if you pay your bill...", which is supposedly late, "... over the phone with a credit card right now, then we will wave the late fee as a 'one-time courtesy'."This is NOT a "one-time courtesy".  This is the way they do business.  This is extortion, pure and simple.  Their leverage is the fact that the State of Texas has authorized them to tack on arbitrarily large fees to toll bills which are subject to unusually short due periods.The alternative toll company, TxTag, does not have this problem.  Why?  Because they simply tally the toll fees, and keep their records, and are not allowed to charge late fees totaling 3% of the total due or $100, whichever is smaller.The restrictions on TxTag are reasonable and fair, and their staff are a pleasure to work with.  However, MSB is a debt-collection agency, and their goal is to maximize their profits through late fees and revenue extraction through any means necessary, ethical or otherwise.Their racketeering business model should be terminated, and I will not accept any other solution to my complaints against this company except a change of company policy to adopt the late fee-limiting which their competitor has been forced to adopt by Texas State legislatures and enormous collective outcries from Texas citizens.
Regards,
[redacted]

May 13, 2015 www.[redacted].com [redacted] Re: Revdex.com Complaint: [redacted] Office ###-###-#### Fax ###-###-#### Dear [redacted]: Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint filed with the Revdex.com (Revdex.com Complaint Num....

[redacted]). MSB is contracted by Texas Department of Public Safety (“DPS”) to provide customer service and collection services in connection with the Driver Responsibility Surcharge Program. Your complaint claims that you have not been accepted into the Texas DPS Surcharge Indigency program even though you have turned in all the documentation required to qualify. MSB records indicate that a notice advising of missing documentation required for Indigency program acceptance was sent to your address on February 17, 2015 and again on May 1, 2015. Additionally on May 11, 2015 you were called by a member of the MSB management team and you were advised what documentation was required in order to be accepted into the program. You may also visit the following website at any time for additional information on the program: https://www.txsurchargeonline.com/Indigence MSB apologizes for any inconvenience. If you have any additional questions, please contact our Vice President of Operations, [redacted], at ###-###-####. Sincerely, [redacted] Gila LLC

Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint filed with the Revdex.com (Complaint # [redacted]). MSB is a private company contracted by court systems and municipalities throughout the United States to resolve delinquent court fines, fees, and other...

municipal debt. You indicated in your complaint that you were receiving unwanted telephone calls from our office and would like someone to contact you to confirm that you have no business with MSB. MSB records indicate that you were contacted by a member of management on January 6, 2016 to confirm that the calls were made to you in error and you have no affiliation with the matter that we were attempting to resolve on behalf of our client. MSB records also indicate that your phone number was removed from the consumer record on January 4, 2016. We have also added your phone number to our internal “do not call” registry to ensure that no additional telephone calls are placed in the future. MSB apologizes for any inconvenience you experienced. If you have any additional questions related to this matter you may contact me directly at [redacted], extension [redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Dear Ms. [redacted]: Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint filed with the Revdex.com (Complaint # [redacted]). MSB is contracted by court systems and municipalities throughout the United States to resolve delinquent court fines, fees, and other...

municipal debt. You indicated in your complaint that you have received multiple unwanted calls from MSB. The telephone number you included in the complaint is not in our system, and has never been called by MSB. As a result, we are unable to identify the consumer record that is the subject of this complaint. To enable us to document your dispute and to ensure that you receive no additional telephone calls from MSB, please contact me directly at [redacted], extension [redacted]. Alternatively, you may provide the telephone number via email to [redacted]. If you choose to correspond via email, please reference Revdex.com Complaint Number [redacted] in the subject of your email.

Dear Ms. [redacted]:Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint filed withthe Revdex.com (Complaint Number [redacted]).MSB is contracted by court systems and municipalities throughout the United States to...

servicecourt fines, fees and other outstanding municipal obligations.You indicated in your complaint that you have received multiple unwanted calls from MSB toyour phone number. Pursuant to your request, the telephone number has been removed from theconsumer account and added to our internal “do not call” registry to prevent any future callsfrom our office to that number.In your complaint you also indicated your frustration when attempting to contact MSB to informus of this situation. When consumers call into our office, both options offered through ourautomated system are designed to transfer the caller to a representative. This is to ensure that alive representative is assigned to fulfill any request, answer any question or resolve any issuethe caller may have.Additionally, please be advised that when consumers contact MSB through our online consumerportal, a consumer email address is required in order for us to respond to the consumer. Thisenables us the ability to provide information and/or advise the consumer of the resolution of theissue. Email addresses provided on our online consumer portal are not saved on any sort of listfor any other purpose.MSB apologizes for any inconvenience you experienced. If you have any additional questionsrelated to this matter you may contact me directly at [redacted]

Dear [redacted]: Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint filed with the Revdex.com (Revdex.com Complaint Num. [redacted]). MSB is contracted by Texas Department of Public Safety (“DPS”) to provide customer service and collection services in connection...

with the Driver Responsibility Surcharge Program. Your complaint claims that you have not been accepted into the Texas DPS Surcharge Indigency program even though you have turned in all the documentation required to qualify. MSB records indicate that you have been accepted into the Indigency program as of December 1, 2015. A letter of acceptance was sent to your address on file on December 2, 2015. MSB apologizes for any inconvenience. If you have any additional questions, please contact our Vice President of Operations, [redacted]

Complaint: [redacted]
I am rejecting this response because:
Dear Ms. [redacted]:Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your rejection of ourresponse to your complaint filed with the Revdex.com (Complaint Num. [redacted]).MSB is contracted by Central Texas Regional Mobility Authority (“CTRMA”) to resolve unpaidtoll transactions.MSB records indicate that you were contacted by one of our agents on July 12, 2016 and wereoffered an amended payment plan to resolve your balance in full. The terms of the plan wereexplained by the agent and you agreed and accepted them.A recording of the July 12, 2016 call is attached with this response.If you have any additional questions related to this matter you may contact our Vice Presidentof Operations, [redacted] at [redacted].
Regards,
[redacted]

Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint filed with the Revdex.com (Complaint Number [redacted]). MSB is contracted by court systems and municipalities throughout the United States to resolve delinquent court fines and fees.You indicated in your...

complaint that you wish to have MSB discontinue calls to your telephone number. Be advised that the phone number ending in [redacted] has been removed from the consumer account in our system and added to our internal “Do Not Call” registry to prevent future telephone calls from this office.Please be advised that the attempted phone calls made to your phone number fall within the debt collection guidelines set by the Fair Debt Collection Practices Act (FDCPA) and are not intended to harass or annoy; but rather to contact consumers who may not be aware of outstanding debts owed to our clients.MSB apologizes for any inconvenience you experienced. If you have any additional questions, you may contact me directly at [redacted], extension [redacted].

Dear Mr. [redacted]:Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint filed withthe Revdex.com (Revdex.com Complaint Num. [redacted]). MSB is contracted by TexasDepartment of Public Safety (“DPS”) to provide customer...

service and collection services inconnection with the Driver Responsibility Surcharge Program.Your complaint indicates that you would like an honest and accurate review of your application.There are two reduction programs available for which consumers can apply. The IndigenceProgram and the Incentive Program both have guidelines set by Texas Department of PublicSafety in order to qualify for a reduction. The United States Department of Health and HumanServices annually defines the poverty level which is used to determine the eligibility for areduction. The decision is reached by calculating the income received per household, notincluding any expenses.Your application was accurately reviewed to determine whether or not you were eligible foreither program. Due to the income documentation submitted on your application, you are noteligible for a reduction for the Drivers Responsibility Program. Your income exceeds 125% ofthe federal poverty level as well as 300% of the poverty level.For your reference, we have included the United States Department of Health and HumanServices reduction program qualifications table as an additional attachment. For moreinformation on the program you can visit the following website:https://www.txsurchargeonline.com/IndigenceIf you have any additional questions, please contact our Vice President of Operations, [redacted], at [redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. For the record, one point within the business response was incorrect.   The business claimed no record of a call from us in the past however I personally had spoken with a representative at the company regarding the Do Not Call list in the past.   In the end, the resolution is acceptable. 
Regards,
[redacted]

A detailed response to the consumer is attached.Dear [redacted]:Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint filed with the Revdex.com (Complaint [redacted]). MSB is contracted by Central Texas Regional Mobility Authority (CTRMA) to resolve unpaid toll...

transactions.You indicated in your complaint that you were unhappy about receiving a bill with a violation fee without seeing your original bill.Your payment of $7.90 is being refunded. A check will be mailed to your address on file within 7-10 days.MSB apologizes for any inconvenience you experienced. If you have any additional questions related to this matter you may contact me directly at [redacted], extension [redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint filed withthe Revdex.com (Complaint Number [redacted]).MSB is contracted by court systems and municipalities throughout the United States to servicecourt fines, fees and other outstanding municipal...

obligations.You indicated in your complaint that you have received multiple unwanted calls from MSB toyour phone number ending in [redacted]. Pursuant to your request, the telephone number has beenremoved from the consumer account and added to our internal “do not call” registry to preventany future calls from our office to that number.MSB apologizes for any inconvenience you experienced. If you have any additional questionsrelated to this matter you may contact me directly at [redacted], extension [redacted].

Complaint: [redacted]
I am rejecting this response because:I have tried to return their call-  but received a voice mailbox and left a follow-up message that I had called. I have not heard back from them yet.I am waiting on my bank to mail me the proof of the payments that I made to them (6 or 7 payments), and then will forward these to them. However, I feel that they should be investigating this matter further instead of putting the burden solely on me (when they accepted my money).Also, there were many late charges and fees for not paying assessed that need to be reversed, because made my payment on time.
Regards,
[redacted]