The Chama Steam Store

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Dear Ms. [redacted],Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint filed with the Revdex.com (Complaint Number [redacted]). MSB is a collection agency contracted by theOklahoma Tax Commission (“Client”) to collect unpaid balances owed to the state of...

Oklahoma. You indicated in your complaint that you dispute the debt balance owed to our Client and you wish forMSB to discontinue collection efforts on their behalf. Upon receipt of your complaint, our Client wascontacted and asked to provide verification of the balance sent to our office for collection. Our Clienthas responded with the attached screenshot from their system and the following statement:“Our records reflect the balance in the attached screenshot. I also show that a tax return for 2013was filed, signed and dated November 13, 2015 (late) by Ms. [redacted]. I would suggest that shecontact the Oklahoma Tax Commission at [redacted] and ask to speak to Individual Income TaxAssessments if she is disputing the balance. I see no indication that this balance is invalid.”MSB will no longer attempt to contact you regarding this matter. However, please be advised that thisaction does not resolve the balance owed to our Client.In your complaint you also claimed that you had previously contacted MSB and advised that you do notowe this balance. Our Client forwarded this account to our office on October 17, 2017. Our recordsindicate no contact from you prior to the receipt of this complaint.Additionally, in your complaint you requested the removal of this item from your credit report. Pleasebe advised that MSB has not reported any information regarding this matter to any credit reportingagency.We have taken direct action in response to your complaint. If you have any additional questions, youmay contact me directly at [redacted], extension [redacted].Sincerely,/s/ [redacted]

Dear Ms. Hill:Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint filed withthe Revdex.com (Complaint Num. [redacted]). MSB is contracted by the NortheastTexas Regional Mobility Authority to resolve unpaid toll charges.In your complaint, you indicate that you...

received a toll bill from MSB with late fees for anaccount that you claim was previously paid in full. You also indicate that you called into MSBcustomer service and you were advised by an MSB agent that this balance would be put on yourcredit if not paid in full.The phone call from January 5, 2016 has been reviewed. The agent with whom you spokeadvised you that the late fees were being removed from your account, leaving a balance of $0.00.Additionally, the MSB agent made no reference to this balance being reported to any creditreporting agency. MSB does not report unpaid toll charges to credit reporting agencies on behalfof our clients.Currently, your account (Reference Number [redacted]) is closed with a zero balance owed. Thebalance was not reported to any credit reporting agency by MSB.MSB apologizes for any inconvenience you experienced. If you have any additional questionsrelated to this matter you may contact me directly at [redacted] extension [redacted].

Dear Ms. [redacted];Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint filed withthe Revdex.com (Complaint Number [redacted]).MSB is contracted by court systems and municipalities throughout the United States to resolvedelinquent court fines and fees. You indicated...

in your complaint that you wish to have MSBdiscontinue calls to your telephone number.Although your complaint does not indicate the telephone number that has received calls fromour office, we believe that we have identified the telephone number that is the subject of thiscomplaint. This number has been removed from the consumer account and added to our internal“Do Not Call” registry to prevent future telephone calls from this office.In your complaint, you allege that MSB is communicating the nature of our phone calls tounknown parties. Be advised that MSB discloses no specific information regarding the natureof our calls until we obtain verification that the right party has been reached.Additionally, please be advised that contacting a third party in an attempt to obtain right partycontact information is acceptable per Fair Debt Collection Practices Act (FDCPA) guidelines.If you receive additional calls from our office to any other number or you have any questions,you may contact me directly at [redacted], extension [redacted]. Alternatively, you contact usvia email at [redacted]. If you choose to correspond via email, please referenceRevdex.com Complaint Number [redacted] in the subject of your email

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Dear Mr. [redacted]:Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint filed withthe Revdex.com (Complaint Number [redacted]). MSB is contracted by courtsystems and municipalities throughout the United States to service court fines, fees and otheroutstanding...

municipal obligations.Your complaint indicates that you have received unwanted calls placed from our office to thetelephone number. Per our email correspondence, we obtained additional information whichenabled us to locate the number we were dialing which was causing your phone to ring.The number ending in [redacted] has been removed from the consumer account and added to ourinternal “do not call” registry to prevent any future calls from our office to that number.MSB apologizes for any inconvenience you experienced. If you have any additional questionsrelated to this matter you may contact me directly at [redacted], extension [redacted].

Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint filed withthe Revdex.com (Complaint Number [redacted]).MSB is contracted by court systems and municipalities throughout the United States to servicecourt fines, fees and other outstanding municipal...

obligations.You indicated in your complaint that you have received multiple unwanted calls from MSB toyour phone number ending in [redacted]. Pursuant to your request, the telephone number has beenremoved from the consumer account and added to our internal “do not call” registry to preventany future calls from our office to that number.You also indicated in your complaint that you have previously requested that we cease calls toyour phone number. MSB records indicate that we received a phone call from you on August16, 2016. In the call, you requested calls to your number to cease. However, you did not providethe phone number to our agent, and therefore the agent was unable to locate the account in oursystem and fulfill your request.MSB apologizes for any inconvenience you experienced. If you have any additional questionsrelated to this matter you may contact me directly at [redacted], extension [redacted].

Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint filed with the Revdex.com (Complaint Num. [redacted]). MSB is contracted by the Central Texas Regional Mobility Authority (CTRMA) to resolve unpaid toll transactions.In your complaint, you indicated that you...

have previously spoken with a member of MSB management regarding your frustrations with excessive fees.MSB records indicate no previous customer interactions regarding your accounts. Enclosed is a license plate summary for the plate number you provided ([redacted]). The current balance due to MSB is a fraction of the dollar amount indicated in your complaint.Be advised that MSB does not handle billing and payment processing for every central Texas tolling location. Other tolling locations in the area are serviced by TxTag. It is possible that they are attempting to resolve some of your outstanding toll transactions.MSB is a separate company from TxTag and we do not have access to view customer accounts in their system. To verify other pending toll charges, please contact TxTag customer service at [redacted].If you have any additional questions related to this matter you may contact our Vice President of Operations, [redacted] at [redacted].

Complaint: [redacted]
I am rejecting this response because: This has not been resolved. They are still holding our money. I spoke to the judge in Sommerville and he read me an email for [redacted] stating a check was being mail to us. That was 2 weeks ago and nothing. I spoke to [redacted] and she claims she never sent an email. I asked her if the Judge was lying and she didn't respond. I am not sure why both parties are giving me a different store at this point. Sommerville will not give me copies of these emails as proof either. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
In fact, their response was incorrect, btut they did (finally) respond to my email with the original complaint.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Dear Mr. [redacted], Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint filed with the Revdex.com (Complaint # [redacted]). MSB is a private company contracted by [redacted] to resolve delinquent fees. You indicated in your complaint that you were unaware...

of any matter or issue that would have any kind of impact on your credit report. MSB records indicate that an outstanding balance owed to our client and under your name was first sent to our office on July 16, 2010. Multiple notices were sent to a ‘[redacted]’ street address in [redacted]. The unpaid balance was reported to Transunion on October 30, 2015. MSB records show that on November 11, 2015, you contacted one of our representatives and paid the balance in full of $500.00. This office considers the balance and other account information reported to Transunion as accurate. To reflect your payment, the status will be updated as Paid in Full. MSB apologizes for any inconvenience you experienced. If you have any additional questions related to this matter you may contact me directly at [redacted]

Dear Mr. [redacted]:Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint filed withthe Revdex.com (Complaint Number [redacted]).MSB is contracted by court systems and municipalities throughout the United States to servicecourt fines, fees and other outstanding...

municipal obligations.You indicated in your complaint that you have received multiple unwanted calls from MSB toyour phone number. Pursuant to your request, the telephone number has been removed from theconsumer account and added to our internal “do not call” registry to prevent any future callsfrom our office to that number.MSB apologizes for any inconvenience you experienced. If you have any additional questionsrelated to this matter you may contact me directly at [redacted], extension [redacted]

Dear Mr. Connell:Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint filed withthe Revdex.com (Complaint # [redacted]).MSB is a private company contracted by court systems and municipalities throughout the UnitedStates to resolve delinquent court fines, fees,...

and other municipal debt. You indicated in yourcomplaint that you wish to have MSB discontinue calls to your telephone number ending in[redacted].This telephone number has been removed from all associated consumer records in this office.We have also added this number to our internal “do not call” registry to ensure that no additionaltelephone calls are placed in the future.MSB apologizes for any inconvenience you experienced. If you have any additional questionsrelated to this matter you may contact me directly at [redacted].

Dear Mr. and Mrs. [redacted]: Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint filed with the Revdex.com (Complaint # [redacted]). MSB is contracted by court systems and municipalities throughout the United States to resolve delinquent court fines, fees, and...

other municipal debt. You indicated in your complaint that you have received multiple unwanted calls from MSB to your phone number. Be advised that we have removed the telephone number ending in [redacted] from the consumer account in our system. The phone number has also been added to our internal "do not call" registry to prevent any future calls from our office to that number. MSB apologizes for any inconvenience you experienced. If you have any additional questions related to this matter you may contact me directly at [redacted], extension [redacted]. Sincerely, /s/ [redacted] Compliance Specialist

Complaint: [redacted]
I am rejecting this response because: My filing information was incorrect and I am being treated unfairly. These attached documents are evidence of my financials during the year 2014 and the fact that I had to establish my own...

independence as a young adult who was starting over. I know my rights and I can not afford to pay the money demanded. I have trouble finding employment as it is and to be denied something so vital to perform everyday tasks makes me see the system is designed  to make one continue to remain in a hole once tagged with that mistake. I was 18 years old  when these events took place, and far out of reality. I only will continue to fight for my right to be forgiven by society and make a statement by improving my life through positive outlets.
Regards,
[redacted]

Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint filed withthe Revdex.com (Complaint Num. [redacted]). MSB is contracted by Central TexasRegional Mobility Authority (“CTRMA”) to resolve unpaid toll transactions.In your complaint, you indicated you have...

received toll bills from MSB with violation feesincluded without ever receiving the initial notices. MSB has investigated this matter andconfirmed that all of the required notices were sent to the [redacted] address for each ofyour reference numbers on the following dates:? [redacted]: March 9, 2016, April 15, 2016, May 29, 2016 and July 5, 2016? [redacted]: March 22, 2016, May 29, 2016 and July 5, 2016? [redacted]: April 15, 2016, May 29, 2016 and July 5, 2016For your reference, a file containing each of these notices is attached along with this response.In your complaint, you also indicated your frustration about MSB not returning your phone callsas expected. MSB records indicate that on July 18, 2016, we attempted to reach you to resolvethe matter and a voicemail message was left. On August 4, 2016, we again attempted to reachyou and left another voicemail message.Your complaint also alleges that MSB has not responded to multiple inquiries submitted to ouroffice via email. MSB records indicate that we have received multiple email inquiries from youand we have responded on the following dates:? February 19, 2016: via email? April 23, 2016: via USPS? August 8, 2016: via USPSMSB records indicate that credits have been applied on previous toll bills, with the explanationthat this was done as a onetime courtesy. As an additional courtesy credit, all violation fees have been waived on the above referenced accounts. As of August 26, 2016 our records reflectyour total current balance due at $11.76.Payments can be made online at www.paytexastoll.com or mailed to the following address:

Dear Ms. [redacted]: Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your rejection of our response to your complaint filed with the Revdex.com (Complaint # [redacted]). MSB is contracted by court systems and municipalities throughout the United States to resolve delinquent court fines, fees, and other municipal debt. In your rejection, you provided the phone number which was receiving the unwanted phone calls from our office. This number was not previously provided in your original complaint. Be advised that we have removed your telephone number ending in [redacted] from the consumer account in our system. The phone number has also been added to our internal "do not call" registry to prevent any future calls from our office to that number. MSB apologizes for any inconvenience you have experienced. If you have any additional questions related to this matter you may contact me directly at [redacted], extension [redacted]

May , 2015 www.[redacted]com Dear [redacted]: Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint filed with the Revdex.com (Complaint # [redacted]). MSB is contracted by the Northeast Texas Regional Mobility Authority (NETRMA) to resolve...

unpaid toll transactions. You indicated in your complaint that you are disputing a violation fee added to a toll bill you were attempting to pay on our website. Your complaint does not include an account reference number or license plate number. As a result, we are unable to identify the consumer record that is the subject of this complaint. Please contact me directly with your license plate number or a reference number at ###-###-####, extension [redacted]. Alternatively, you may contact me via email to compliance@[redacted]com. If you choose to correspond via email, please reference Revdex.com Complaint Number [redacted] in the subject of your email. Sincerely, [redacted] Compliance Specialist

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
My complaint has been resolved
Regards,
[redacted]