The Chama Steam Store

Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint filed with the Revdex.com (Complaint Num. [redacted]). MSB is contracted by Central Texas Regional Mobility Authority (“CTRMA”) to resolve unpaid toll transactions.In your complaint, you indicated that you had...

an issue receiving your first initial bill. We're sorry to hear you are not receiving all of your notices. By law all bills are mailed to the address on file with The Department of Motor Vehicles. If you are having problems receiving your mail in a timely manner, please contact your local post office as we do not show any mail returned to us.In your complaint, you also indicated your frustration regarding your interaction with one of our supervisors. MSB appreciates that you brought your concerns to our attention. We take concerns such as these very seriously because we hold our agents to high standards of customer service and professionalism. Your interactions with each of our agents have been reviewed and it was determined that the interaction could have handled more professionally. Please be advised that your concerns have been escalated to MSB management.As of March 15, 2017, we have submitted a request to have your credit card refunded in the amount of $20.00 as a one-time courtesy. Please allow 5-7 business days for this to reflect on your account.If you have any additional questions related to this matter you may contact our Vice President of Operations, [redacted] at [redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Dear Ms. [redacted]:Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint filed withthe Revdex.com (Complaint Number [redacted]). MSB is contracted by courtsystems and municipalities throughout the United States to service court fines, fees and otheroutstanding...

municipal obligations.Your complaint indicates that you have received unwanted calls placed from our office to thetelephone number ending in [redacted]. Please be advised that we do not have any consumer recordsin our office that are associated with this telephone number and our phone systems have neverdialed this number.If you should receive any additional calls from our office, please note the exact date and time ofthe call so that we can investigate this matter further.If we are calling a different phone number than the one provided in your complaint, pleaseprovide us with this number.My name is [redacted] and you may reach me directly at [redacted], extension [redacted].Alternatively, you may provide information via email to [redacted]. If youchoose to correspond via email, please reference Revdex.com Complaint Number: [redacted] in thesubject of your email.

Dear Mr. [redacted]: Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint filed with the Revdex.com (Complaint #[redacted]). MSB is a private company contracted by court systems and municipalities throughout the...

United States to resolve delinquent court fines, fees, and other municipal debt. You indicated in your complaint that you wish to have MSB discontinue calls to your telephone number ending in [redacted]. Pursuant to your request, this telephone number has been removed from the consumer record. We have also added this number to our internal “do not call” registry to ensure that no additional telephone calls are placed in the future. MSB apologizes for any inconvenience you experienced.

Dear Ms. [redacted], Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your second rejection of our response to your complaint filed with the Revdex.com (Complaint # [redacted]). MSB is contracted by the Central Texas Regional Mobility Authority to resolve unpaid toll charges. You indicated in your second rejection that the documents we previously provided did not supply you with the information you requested. Our records indicate that you were contacted by a member of management on February 9, 2016. You were advised that additional information was being gathered and you would receive a call back the following day to discuss. Our records also indicate that we were advised not to contact you before 2:00 PM. MSB management attempted to reach you after 2:00 PM on February 10 th and February 11th, 2016. Voicemail messages with direct callback phone numbers were left on both calls. MSB wishes to resolve this issue by providing you with all the information you have requested and answering all questions you may have about the matter. At your earliest convenience, please call the number left on your voicemail message. Sincerely, /s/ [redacted]

Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint filed with the Revdex.com (Complaint # [redacted]). MSB is contracted by court systems and municipalities throughout the United States to resolve delinquent court fines, fees and other outstanding municipal...

debt. You indicated in your complaint that your parents were called by our office in an attempt to reach you about an unpaid debt owed to one of our clients. Upon verification of your date of birth, it was made clear that we were attempting to contact the wrong party regarding this unpaid balance owed to our client. MSB records indicate that the telephone number ending in [redacted] was removed from the consumer account on December 29, 2015. The phone number was also added to our internal do-not-call registry, to prevent any additional calls in the future. MSB utilizes various researching tools which use the consumer’s name and other pieces of identifying information to obtain current contact numbers. This is an obligation we have to our clients, as well as consumers who may be unaware of outstanding fines and fees. MSB apologizes for any inconvenience you and your parents experienced. If you have any additional questions related to this matter you may contact me directly at [redacted] extension [redacted]

Dear Mr. [redacted]: Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint filed with the Revdex.com (Complaint Num. [redacted]). MSB is contracted by Central Texas Regional Mobility Authority (“CTRMA”) to resolve unpaid toll transactions.   Our...

records indicate a member of management contacted you on July 5, 2017, to address the issue you were having with your TX TAG transponder. Per our conversation with TXTAG, they confirmed that the account was in good standing for the dates of March 1, 2017 to April 23, 2017.  In addition, we have requested a new invoice using TXTAG rates, omitting the violation and processing fee.  Please allow 7-10 business days to generate. A member of management will contact you once it’s finalized with the updated total.  If you have any additional questions related to this matter you may contact our Vice President of Operations, [redacted] at [redacted].

Dear Mr. [redacted],Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint filed withthe Revdex.com (Complaint # [redacted]).MSB is a private company contracted by court systems and municipalities throughout the UnitedStates to resolve delinquent court fines, fees,...

and other municipal debt. You indicated in yourcomplaint that you wish to have MSB discontinue calls to your telephone number ending in[redacted], and have demanded on numerous occasions for us to do so.Using the telephone number you provided, we were able to locate a consumer record in oursystem that matches your first and last name. MSB records indicate no consumer interaction ofany kind on this account.Pursuant to your request, the telephone number has been removed from the consumer record.We have also added this number to our internal “do not call” registry to ensure that no additionaltelephone calls are placed in the future.MSB apologizes for any inconvenience you experienced. If you have any additional questionsrelated to this matter you may contact me directly at [redacted] extension [redacted].

MSB records indicate that you were contacted by a member of management to address your concerns and that your complaint has been resolved. MSB apologizes for any inconvenience you experienced. If you have any additional questions related to this matter you may contact me directly at [redacted]...

[redacted] Sincerely, [redacted] Compliance Specialist

Complaint: [redacted]
I am rejecting this response because: Revdex.com Regarding Complaint #[redacted] They gave me a phony call back number now and claimed I hadn't paid what I have.  This is not resolved at all.[redacted]
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: The third unknown party was told it was collection call for an specific debt of court that I supposedly haven't paid. That is Against the law. And even more I I legal is the fact that the they are a scam business because I HAVE ZERO zero existing court, municipalities, or fines or records or debts. That is why they don't call me directly, they try to get money out of people that know my name. I may have to get a lawyer. They can't per law contact me or any other third party related or not related to me and disclosed fake infirmation about me and even if it was real, which is not, they can't disclosed information like they did.There are many complaints online how they call people and tell them they own money for tickets that are not real. They can not contact me or any other third party related to this all fake information.
Regards,
[redacted]

Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint filed with the Revdex.com (Complaint Number [redacted]). MSB is contracted by Austin Energy (“client”) to resolve unpaid debts.You indicated in your complaint that you previously disputed the debt balance we...

were contracted to collect from you on behalf of our client and received no response from our office. In your complaint, you also requested the deletion of information regarding this matter from your credit report.MSB records indicate that we received written correspondence from you on November 14, 2016. In this correspondence, you indicated that you were disputing the debt balance and requesting debt validation documentation. Our client was contacted and debt validation documentation was obtained. The debt validation document was mailed to you on November 18, 2016. However, the notice was sent to the Austin, TX mailing address provided by our client.Due to this error, a trade line deletion request has been submitted. This deletion request will remove the information we previously reported. Please allow sufficient time for the national consumer reporting agencies to make the appropriate updates to your credit report.A copy of the debt validation document obtained from our client in November has been attached along with this response.MSB will no longer attempt to contact you regarding this matter. However, please be advised that this action does not resolve the balance owed to our client.If you have any additional questions related to this matter you may contact me directly at [redacted], extension [redacted].

Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint filed with the Revdex.com (Complaint Num. [redacted]). MSB is contracted by Central Texas Regional Mobility Authority (“CTRMA”) to resolve unpaid toll transactions.In your complaint, you indicate that you are...

a TxTag account holder and are questioning why you still received toll notices via mail. Please be advised that Municipal Services Bureau (MSB) is not associated with TxTag and cannot access their consumer account information. We contacted TxTag for information on your TxTag account. Based on the information they provided, your TxTag account balance was negative from July 20, 2016 through November 15, 2016. Therefore, any toll transactions during that timeframe would be billed by mail. Please contact TxTag customer service at [redacted] if you have any questions regarding your TxTag account.Attached you will find a current toll transaction and billing summary regarding the plate number listed above.In your complaint, you also detailed your frustration regarding your attempts to contact our office for assistance. MSB records indicate that you contacted our office on January 12, 2017 and requested a callback via our automated phone system. Due to an internal error, a callback to your number was not placed. MSB apologizes for the inconvenience. Attempts were made to contact you by phone on January 24th and 25th.If you have any additional questions related to this matter you may contact our Vice President of Operations, [redacted] at [redacted].

A detailed response to the consumer is attached.Dear [redacted],Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint filed with the Revdex.com (Complaint # [redacted]).MSB is a private company contracted by court systems and municipalities throughout the...

United States to resolve delinquent court fines, fees, and other municipal debt. You indicated in your complaint that you wish to have MSB discontinue calls to your telephone number ending in [redacted].Using the telephone number you provided, we were able to locate a consumer record in our system that matches your first and last name. Pursuant to your request, this telephone number has been removed from the consumer record. We have also added this number to our internal “do not call” registry to ensure that no additional telephone calls are placed in the future.If you would like more information on the consumer record, you can contact one of our representatives at 1-800-866-9436. Our call center hours of operation are Monday-Friday 7:00 AM-11:00 PM CST and Saturday 8:00 AM-5:00 PM CST.MSB apologizes for any inconvenience you experienced. If you have any additional questions related to this matter you may contact me directly at [redacted], extension [redacted].

Dear Mr. [redacted]:Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint filed withthe Revdex.com (Complaint Number [redacted]).MSB is contracted by court systems and municipalities throughout the United States to...

servicecourt fines, fees and other outstanding municipal obligations.You indicated in your complaint that you have received multiple unwanted calls from MSB toyour phone number. Pursuant to your request, the telephone number has been removed from theconsumer account and added to our internal “do not call” registry to prevent any future callsfrom our office to that number.MSB apologizes for any inconvenience you experienced. If you have any additional questionsrelated to this matter you may contact me directly at 1-800-568-7004, extension 3376.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I would also like evidence of a zero balance at this time.
Regards,
[redacted]

June 2, 2015 www.[redacted].com Via Revdex.com Complaint Portal [redacted] 
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[redacted] 
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[redacted] 
Office ###-###-#### MSB Reference Number: [redacted] Fax ###-###-#### Dear [redacted]: Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint filed with the Revdex.com (Revdex.com complaint #[redacted]). MSB is contracted by Central Texas Regional Mobility Authority (CTRMA) to resolve unpaid toll transactions. Your complaint states that you should not have been billed by mail and subsequently charged the $1.00 processing fee since you have a valid TX Tag account. MSB apologizes for any inconvenience you have experienced. As a courtesy we have waived the entire $4.80 balance on reference number [redacted] If you have any additional questions regarding this matter, please contact me directly at ###-###-####, extension [redacted]. Sincerely, [redacted] 
[redacted] Compliance Specialist

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: it doesn't explain why this happened and why it continues to happen.  Look at how many of the exact same complaints are filed against this company.  
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: The statement are too late because you were held in defaut. Since you've violated both the FDCPA and the FIOA you were sent a default notice. The statement below is from 1 of the 3 letters you ignored and can be used in discovery.
"As proof of claim, complete the attached ‘CREDITOR DISCLOSURE STATEMENT’ and return within 30 days. Failure to respond with the completed  ‘CREDITOR DISCLOSURE STATEMENT’, thereby providing your verified Proof of Claim, signed under the Penalties of Perjury and verified by your affidavit, you, MSB/GILA LLC CEO [redacted] are agreeing to your Commercial Dishonor, exhausting My Administrative Remedies. I will accept your Silence as an Acceptance, and your agreement that a Default be entered against you. You will also agree to a Full Tacit Contractual Agreement being a participant in Fraud and to forfeit all remedies under Administrative Law, Judicial Law, and / or MARITIME CLAIM  RULES C (6).  You should also be aware that sending unsubstantiated demands for payment through the United States Mail System might constitute mail fraud under federal and state law."According to your website you are a 3rd party debt collector, it doesn't used the word "fine" but a notice of Affirmation of Cancellation of Contract by grantor was also sent and ignored ending any claim you had against me. 
Regards,
[redacted]