The Classy Home

We're working on getting a repairman out to assist her with the issue

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedI am disappointed that it had to get to this level in order for a company to treat a customer fairly but I appreciate your help in resolving this problem Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

The customer wants to cancel and order that is already in our warehouse, and according to our return policy there are fees for thatWe were closed for a holiday so it delayed the shipment a bit, as a one time courtesy we offered to cancel the order for a full refund

Hi,Thanks for getting back to us.We've refunded $back to your credit card account.Thanks for your understanding

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:The merchant claims they shipped the order they received from their online advertising platform or processing system That may be the case The problem, however, is that their website misadvertised or misprocessed the order The merchant saying that they processed the order as they received it is totally irrelevant to my contention that their advertising/processing systems are misleading/flawed The merchant is still refusing to accept any responsibility for the mistake and I sincerely doubt they intend to do the honorable thing When placing an order with this company, it is possible that it will go smoothly However, if there is any problem with the order, do not expect them to help even if the problem originated on their end In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Hi [redacted] , We truly apologize for any inconvenience this error may have caused.Please see the following scripts excerpted from our terms and conditions:When ordering a specific item there may be more items shown on the picturePlease be aware that you will be receiving only the specific item you orderedYou may not assume that by selecting the item you will receive all of the items picturedPlease make sure to always read the title of the item before placing your order.Occasionally there may be information on the website which may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, availability, and other informationThe Classy Home reserves the right to correct any errors, inaccuracies or omissions and to change or update the information at any time, without prior noticeThe Classy Home reserves the right to revoke any stated offer and to correct any errors, inaccuracies, or omissions (including the time period after an order has been submitted).This was an error, and as a small internet-based store we unfortunately can't afford to honor this price as it is way below our cost.We appreciate your understanding in this matter

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.I accept the arrangement and agree to the offer made please send me the paypal invoice, I believe this is a fair resolution, thank you kindly for your time Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Receive the parts will not fix this situationThe track has came out of the wall taking some of the wall with itEven if I received a new part I would have to drill a new whole above or below which would make the draw crookedI also noticed last night that the corner of the night stand looks like it has been broken off then regluedI want a new night stand shipped and the damaged nightstand picked up from my residence at my convenience since I will be out of town In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved with the understanding that I will receive 1,000.00( one thousand dollars) credit as soon as possible [redacted]

Hi, This is currently being worked out with your bank and we'll take it from there

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: That's fine that they had limited trucks the week of Passover, and the Monday and Tuesday following Easter, but that does not explain why this wasn't delivered in the original "shipment" window They are shipping from a warehouse in Brooklyn, and they told me it was a local delivery and that they're local deliveries are "shipped and delivered on the same day" So this should have been delivered March [redacted] Alternately, they could have delivered it Wednesday the ***, Thursday the [redacted] or Friday the [redacted] No reason for it to be delivered on Sunday the ***.Further, they scheduled the delivery for Sunday evening The driver called me at 3pm that he would be there in 5-minutes He called again at 3:saying he would be there in minutes, and finally delivered at 3:45pm I rearranged my plans Sunday evening for this delivery, and then had to rearrange my afternoon to get back for him when he arrived earlier than expected And he still arrived minutes late.And to top it all off, there are scratches on the dresser In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Hi, Thanks for contacting our customer support.We apologize for any concern about the warning label; the manufacturer puts that warning on there, so they should be able to sell their product in California tooThere was a late preposition which was passed in the state of California against a specific product used in the production of furniture, which none of the other states in the US have agreed withTherefore this label shouldn’t be of a concern, it is there only to serve the purpose of following the lawAt this point if the customers still wants to return the product we will have to work according to our return policy which is a 25% restocking charge on the item and the original shipping fees we paid to have the order shipped cannot be refunded eitherWe appreciate your understanding

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] />

We truly apologize for all the aggravation this order has caused.According to our terms: we need to go with the repair.We already have a repairman standing by and ready to make the appointment for the repair.(the problem with us taking back items is that we end up dumping them when they come back - we don't resell returned items)

This was my first time of buying online furniture and all went wellOrdered whole set of sectional with end tablePrice range is very low compare to other sites, so saved some $$Shipping was very fast and shipping persons were very helpfulI would like to recommend this for all

Thanks for getting back to us with the photosWe’re again truly sorry for all the damage and inconvenienceWe’ll work on ensuring this shouldn’t happen again.The additional $has been refunded to your accountSorry again for the inconvenience, and we hope you enjoy the furniture

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: This is not the case The item was cancelled before shipment This companies response to their duplicitous ways is getting old [Your Answer Here] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

We initially did not offer compensation since we were working to resolve the claim by ordering partsWe do apologize, it did take a while for us to get the partsWe are truly sorry, however we unfortunately could not get it any soonerAs of now the bed is complete and perfect and can be used, the matter is fully taken care ofSince the entire process of getting the parts took a while we will compensate the customer with a refundWe can refund the customer $to compensate for the inconvenienceThanks for the understanding of the matter