The College Network, Inc.

The College Network Inc(“TCN”) has received and reviewed your email dated June 9, pertaining to*** *** complaint
TCN will send out the Exam Fee check that was requested
soon.
Please feel free to call me in the event you have any additional questions
Sincerely,
*** ** ***
Director Customer Relations
The College Network, Inc
1-800-634-

I have requested exam fee checks multiple times to only be told that they are backed upI was also told that I could request multiple checks at one time in order to take two tests on the same day, and they now say they will not do it until the previous requested class grade is recordedIt appears that they change the rules to suit their needs, not the needs of the customerI am currently waiting on an exam fee that I requested months agoI now will not be able to complete my degree in time, as they are holding my money that I have already paid them, making this program a waste of almost $8,

I have reviewed your email dated May 11, pertaining to *** *** complaint
The College Network, Inc(“TCN”) is an educational services and eLearning company which provides
study material and support to help its customers pass college equivalency examinations. TCN has assisted many customers in obtaining their degrees at the Associate, Bachelor’s or Master’s level
TCN had a 5-Day Cancellation Policy*** *** did not contact TCN within five business days to cancel her contract
*** *** enrolled with TCN on October 29, for the purchase of Comprehensive Learning Modules related to the Bachelor of Science in Nursing degree program offered by Indiana State University
TCN would like to take this opportunity to remind *** *** that her TCN program has a “Lifetime Guarantee”, including a testing guarantee**In addition, TCN has developed the Academic Guidance Planner and TCN Resource Center. Those features were designed to assist TCN customers in reaching their educational goals. The Academic Guidance Planner offers resources to help TCN customers determine what type of learner they are and the best way for them to study, organize their studies, and have a point of reference for their degree program progressionThe TCN Resource Center is a learning environment that allows TCN customers to access their Comprehensive Learning Module program in an online, interactive format. TCN also offers customers online practice testing and the ability to take examinations in the comfort of your home
*** *** program was designed so she can study when she is ready to study; the TCN staff is here to assist in obtaining her degree Monday-Friday, from 8:a.mto 9:p.m(Eastern Time)
TCN hopes that *** *** will decide to allow us to help her obtain her dream of achieving an advanced degreeTCN’s mission is to make quality education as accessible and affordable as possible for working adults.
If I can be of further service, please don’t hesitate to contact me
Sincerely,
*** ** ***
Director of Customer Relations
The College Network, Inc
1-800-634-
“The College Network, Incagrees to provide to all customers in good standing the following support for the Comprehensive Learning Modules purchased as long as I have taken at least one of the tests related to the Comprehensive Learning Modules purchased every twelve months from the purchase date forward: Free updated versions of the Comprehensive Learning Modules (shipping and handling may apply) for the duration of my testing program with The College Network, Incand assistance in obtaining information and identifying test site locations
If I have not passed the CLEP, DANTES or Excelsior College* Exam for a particular TCN Comprehensive Learning Module after two attempts, TCN will pay the future cost of re-taking the exam in question, up to the maximum attempts allowed (if any) by CLEP, DANTES, or Excelsior College*Additionally, TCN will provide me with specific study plans with one of its Academic Advisors and/or the use of an approved tutor in my local areaApproval and assignment of a special tutor is solely at the discretion of The College Network, Inc.”

The College Network Inc(“TCN”) has received and reviewed your email dated September 25, pertaining to *** *** complaint
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TCN will be sending out *** *** Test Fee check within the next few days
Please feel free to call me if you have any additional questions
Sincerely,
*** ** ***
Director Customer Relations
The College Network, Inc
1-800-634-

Paid for program that is not accreditedDon't want to reimburse my money backadvertisement

I've been a College Network customer since and I signed a contract and took a loan through South East financial to have College network provide studying materials and pay for my exams fees for me to test out of college classesSince May of 2015, I have been waiting for my Anatomy and Physiology exam check so I can take the exam, I was informed that too many students had requested exams fees at the same time and the financial department was running behindI was offered the alternative to take my classes somewhere else and send my credits in so College Network could refund my money but halfway through my classes I was told they cannot refund my money they can only give me College Network creditI have complained and even requested to talk to the president of the company (this was denied) but all their customer service do is apologize for the delays in the financial dept with no further actions, they basically want us to continue studying for other classes while they take their sw

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]Regards,*** ***

The College Network Inc(“TCN”) has received and reviewed your email dated November 17, pertaining to *** *** complaint
TCN is an educational services and eLearning
company which provides study material and support to help its customers pass college equivalency examinations. TCN has assisted many customers in obtaining their degrees at the Associate, Bachelor’s or Master’s level
*** *** *** her Purchase Agreement and all applicable documentation for her degree program on May 14,
However, as a good corporate citizen TCN is willing to grant *** *** request for cancellation under the following conditions
TCN requests that *** *** execute TCN’s Release and Settlement Agreement
TCN will pay off and close *** *** loan in the approximate amount of $7,with *** *** Credit Union
Monies retained by TCN will be treated as an “Educational Credit” which can be utilized by *** *** at any time in the future to complete her non Certificate TCN educational program using TCN materials
Please have *** *** call me at her convenience and I will send her TCN’s Release and Settlement Agreement for her review and signature.
Sincerely,
*** ** ***
Director Customer Relations
The College Network, Inc
1-800-634-

I signed up after completing LPN school in to try to go RN through this programI didn't have a job at the time so I had no incomeThe guy came to my house talk me into signing up with no way to pay for loanI had tried to call an cancel with no luck they denied meI was talked into not only paying for classes I didn't need but also exam fees up frontI have repeatedly called an email which you can no longer talk to a person they only give you email nowI wanted at least all my exam fees money back to put back on the loanI have never used thisThey were paid in so they should have my money for exam fees which I won't be taking through themI have struggled to pay this to not ruin my credit for years nowWith also a ridiculous interest rate

I signed a contract to go from LPN to RN with the college networkI only received two books due to my lack of motivation at the timeI continued to pay the monthly payments and my loan is paid in fullAt one point they gave me two more classes to take that I didn't sign up to takeAltogether these classes equaled up to being $ I have been trying to get a refund for almost two years nowEverytime I call they tell me that it's still processingOne associate told me it would only take up to daysThey even had me send a letter that would be reviewed with a response within weeksThat was months ago with no responseWhat can I do? I have paid this company over 9,for two booksI did my part in paying them in full to save my credit scoreNow I would like them to do their part in paying me back what is owed to me

I am an LPN and was looking for an LPN to RN bridge programI signed up with TCN and was told that they give me all the materials to pass the tests through partner excelsior and then I would be an RNI paid in full on my credit card over $6,I took the class that they suggested first and failed all timesI was then sent a letter from excelsior that I was removed as a student and kicked outI contacted customer service at TCN and they stated....send us a copy of the letter, which I faxed directly overI called them to make sure they received and they didThey then said since I failed the one class test taken times, I could not go for the LPN to RN program, what I signed up for but had to pick another programI said there was not another oneThey said to give what I paid TCN to someone else and I said no, I just want a refund since I am unable/and cant use/ to get the degree I paid forThey said to write a letter so I did stating what they told me to, and never heard any

The College Network Inc(“TCN”) has received and reviewed your email dated August 07, pertaining to *** *** complaint
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TCN is an educational services and eLearning company which provides study material and support to help its customers pass college equivalency examinations. TCN has assisted many customers in obtaining their degrees at the Associate, Bachelor’s or Master’s level
*** *** signed her Purchase Agreement and all applicable documentation for her degree program on April 24,
However, as a good corporate citizen TCN is willing to grant *** *** request for cancellation under the following conditions
TCN requests that *** *** execute TCN’s Release and Settlement Agreement
TCN will pay off and close *** *** loan in the approximate amount of $7,with *** *** Credit Union
Monies retained by TCN will be treated as an “Educational Credit” which can be utilized by *** *** at any time in the future to complete her non Certificate TCN educational program using TCN materials
Please have *** *** call me at her convenience and I will send her TCN’s Release and Settlement Agreement for her review and signature.
Sincerely,
Director Customer Relations
The College Network, Inc
1-800-634-

The College Network called stating that they were a company that supplied materials for college examinesThis writer misunderstood them to be a loan company to provide finances to complete college courseLoan was obtained through *** *** *** for $*** *** *** *** *** ** *** This writer never recieved any of the materials and was garnished recently for $

In august I was recruited by and signed a contract with The College Network TCN sells online test preparation materials and academic support for customers to pass equivalency exams for college credit TCN told me the cost for their materials and exams would be $9,With interest I owe $14,to *** *** *** *** and I was led to beleive I was getting the loan through TCN In the contract, TCN is to reimburse me for the exam costs when I take them I requested exam reimbursements in March and have still not received themI called them monthly to get an update on the status of my checks and all anyone could tell me was "it is processing" In January I tried calling to follow up with them again The financial department was no longer an option on the automated system The only option was technical support Technical support supposedly have no way to get in touch with the financial department and said that "they can only be emailed"Seemed

The College Network, Inc("TCN") is an educational
services and eLearning company which provides study material and support
to
help its customers pass college equivalency examinationsTCN has assisted many
customers in obtaining their degrees at the Associate, Bachelor's or Master's
level
TCN had a 5-Day Cancellation Policy*** *** did not
contact TCN within five business days to cancel her contract
*** *** enrolled with TCN on February 13, for the
purchase of Comprehensive Learning Modules related to the Bachelor of Science
in Nursing degree program offered by Indiana State University
TCN would like to take this opportunity to remind *** that her TCN program has a "Lifetime Guarantee",
including a testing guarantee**In addition, TCN has developed the Academic
Guidance Planner and TCN Resource CenterThose features were designed to
assist TCN customers in reaching their educational goalsThe Academic Guidance
Planner offers resources to help TCN customers determine what type of learner
they are and the best way for them to study, organize their studies, and have a
point of reference for their degree program progressionThe TCN Resource
Center is a learning environment that allows TCN customers to access their
Comprehensive Learning Module program in an online, interactive formatTCN
also offers customers online practice testing and the ability to take
examinations in the comfort of your home
*** *** program was designed so Leanna Mink-Farmer
can study when she is ready to study; the TCN staff is here to assist in
obtaining her degree Monday-Friday, from 8:a.mto 9:p.m(Eastern Time)
TCN hopes that *** *** will decide to allow us to help
her obtain her dream of achieving an advanced degreeTCN's mission is to make
quality education as accessible and affordable as possible for working adults
If I can be of further service, please don't hesitate to contact
meSincerely,
*** ** ***
Director of Customer Relations The College
Network, Inc
1-800-634-
** The following is a copy of TCN's testing guarantee, which is a
part of TCN's contract that customers receive on the day they sign up for their
degree program
"The College Network,
Incagrees to provide to all customers in good standing the following support
for the Comprehensive Learning Modules purchased as long as I have taken at
least one of the tests related to the Comprehensive Learning Modules purchased
every twelve months from the purchase date forward: Free updated versions of
the Comprehensive Learning Modules (shipping and handling may apply) for the
duration of my testing program with The College Network, Incand assistance in
obtaining information and identifying test site locations
If I have not passed the
CLEP, DANTES or Excelsior College* Exam for a particular TCN Comprehensive
Learning Module after two attempts, TCN will pay the future cost of re-taking
the exam in question, up to the maximum attempts allowed (if any) by CLEP, DANTES,
or Excelsior College*Additionally, TCN will provide me with specific study
plans with one of its Academic Advisors and/or the use of an approved tutor in
my local areaApproval and assignment of a special tutor is solely at the discretion of The College Network, Inc."

I have MULTIPLE reimbursement checks due to me and have been waiting for months to have them reimbursed I have multiple more to submit as I progress in the RN process I am afraid of getting my test fees back I am unable to speak to anyone about this issue I just keep being told to submit a request through [email protected] I need a resolution on this matter

I have reviewed your email dated September 01, pertaining to *** *** complaint
The College Network, Inc(“TCN”) is an educational services and eLearning company which
provides study material and support to help its customers pass college equivalency examinations. TCN has assisted many customers in obtaining their degrees at the Associate, Bachelor’s or Master’s level
TCN has a 5-Day Cancellation Policy*** *** did not contact TCN within five business days to cancel her contract
*** *** signed her contract with TCN on March 28, for the purchase of Comprehensive Learning Modules related to the Bachelor of Science Degree in nursing offered by Indiana State University.
TCN would like to take this opportunity to remind *** *** that her TCN program has a “Lifetime Guarantee”, including a testing guarantee**In addition, TCN has developed the Academic Guidance Planner and TCN Resource Center. Those features were designed to assist TCN customers in reaching their educational goals. The Academic Guidance Planner offers resources to help TCN customers determine what type of learner they are and the best way for them to study, organize their studies, and have a point of reference for their degree program progressionThe TCN Resource Center is a learning environment that allows TCN customers to access their Comprehensive Learning Module program in an online, interactive format. TCN also offers customers online practice testing and the ability to take examinations in the comfort of your home
*** *** program was designed so she can study when she is ready to study; the TCN staff is here to assist her in obtaining her degree Monday-Friday, from 9:a.mto 7:p.m(Eastern Time)
TCN hopes that *** *** will decide to allow us to help her obtain her dream of achieving an advanced degreeTCN’s mission is to make quality education as accessible and affordable as possible for working adults.
If I can be of further service, please don’t hesitate to contact me
Sincerely,
Bernard ** ***
Director of Customer Relations
The College Network, Inc
1-800-634-
** The following is a copy of TCN’s testing guarantee, which is a part of TCN’s contract that customers receive on the day they sign up for their degree program
“The College Network, Incagrees to provide to all customers in good standing the following support for the Comprehensive Learning Modules purchased as long as I have taken at least one of the tests related to the Comprehensive Learning Modules purchased every twelve months from the purchase date forward: Free updated versions of the Comprehensive Learning Modules (shipping and handling may apply) for the duration of my testing program with The College Network, Incand assistance in obtaining information and identifying test site locations
If I have not passed the CLEP, DANTES or Excelsior College* Exam for a particular TCN Comprehensive Learning Module after two attempts, TCN will pay the future cost of re-taking the exam in question, up to the maximum attempts allowed (if any) by CLEP, DANTES, or Excelsior College*Additionally, TCN will provide me with specific study plans with one of its Academic Advisors and/or the use of an approved tutor in my local areaApproval and assignment of a special tutor is solely at the discretion of The College Network, Inc.”

The information given included accreditation, time frame, acceptance by other school and a working relationship with Excelsior CollegeAccreditation did not exist as it was explained, I have not found a school that would accept the credits obtained if anyTime frame was completely no where in line with what I was told at the sales spielWorking relationship with Excelsior again was not found to be reliable, or truthfulI have not used the program at all becoming extremely upset with all inconsistenciesI have asked for a full refund to which I was told we simply don't do that if you choose not to use our services that's your choiceAsking to speak with a Supervisor I was told there was no one else, this was all I would getI would like a full refund, including financing costs, it was deceptive, wrong, unusable, totally unacceptableThis is now paid in full and unusable

I have been going through The College Network to obtain my required courses to complete my LVN to RN classesI have completed all my courses and have requested numerous times to receive a testing fee check from themI have sent numerous emails because that is the only way to get in touch with the financial department, I have spoken to people from their company and all they can tell me is that it is being processedI have been told to pay for the testing fees myself and they will reimburse me but I am unable to even get the requires forms needed to do take the test and pay for it myself

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The response is inadequate and vagueThis is my SECOND complaint regarding the same issue of nonpaymentMy first complaint was answered by the same person and that response stated I would receive payment within business daysThose days have come and gone, and no payment was ever receivedMultiple calls to this person have not been returnedThe time frame originally stated for payment was WEEKS; it has been an astonishing MONTHS. I am a single mother to childrenI do not have money to spend on superfluous itemsI consider my education to be very importantIt will be extremely difficult for me to continue my education without this reimbursementIt is unfortunate that some people take advantage of innocent, honest, hard working people and prevent them from furthering their education. It is for these reasons that I feel this company is a SCAM and should be investigated as such
Regards,
*** ***