The College Network, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
,I understand their policy about refunds. However they still have not refunded any money for unneeded subject and truly have missed the whole point that if their program was designed to meet my needs why have I not received proper counseling or written response to studying a subject that needed prerequsisits for and another that I did not EVEN needI feel and have felt that my time is valuable and lost a lot of time studying subjects that was wasteful of my time because their 'designed program for my needs' were not metAs far as the time spanThis my 3rd attempt possibly more to contact them for a refund.Each time my requests are sent to another who does not respond by picking up phoneThis is a lot of money and I have nothing to show for it Seriously I will not go back and keep getting rejected with excuses for not being put on completed courses with no refunds
*** ***

About to years ago I decided to start my RN classes online with the College NetworkAfter months they decided to add more prerecord classes to my **rri**lum increasing the initial amount initially dis**ssed with the academic counselorThey signed me up with ** *** *** ** x about dollarsthis company took 122-dollars every month from my checking acc and payments were never reported to my credit report and the amount report to
My ** reminded dollars x monthsI decided I did not wanted to take more classes with college Network bc u felt deceived and dissatisfied d/ t lack of academic support and the rudnesss of their customer services when a problem arrived they never had the correct answer to my questions and also I felt that it was always the same person answering the phoneAfter I stopped payment the credit union their collection dpt decided to harassed
Me not only by phones but emails and reported my acc as delinquentI feel that they way they sell

The College Network Inc(“TCN”) has received and reviewed your email dated November 13, pertaining to *** *** complaint rebuttal
TCN offered *** *** the option to cancel her contract*** *** did sign a TCN Release and Settlement Agreement and her account is pending cancellation*** *** will be refunded all payments she makes on her contract after the time she signed her release once her loan is closed
Please feel free to call me if you have any additional questions
Sincerely,
Bernard ** ***
Director Customer Relations
The College Network, Inc
1-800-634-
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I have multiple concerns
I have not received reimbursement for the last exams that I have takenI can not go any further in my program at this time
No return call or email from customer service department after placing dozens of calls and emails
Misleading advertisementNot at all what they advertise and sell to you
I am unsure if I am even going to be able to graduate from *** *** as I signed up for because they have lost their accreditation with them

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I phoned *** ***, Director of Customer Relations at 800-634-*** on 3/21/at 1:pm PST to only reach his voicemailI left message for him to return my call regarding this matter as the response requested I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

The College Network, Inc(“TCN”) has received and reviewed your email dated March 12, 2014, pertaining to *** *** complaint
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TCN is an educational services and eLearning company which provides study material and support to help its customers pass college equivalency examinations. TCN has assisted many customers in obtaining their degrees at the Associate, Bachelor’s or Master’s level
*** *** signed her purchase agreement for her Bachelor of Science degree program according to its terms on January 05, 2011. At the time she signed her purchase agreement, the program that *** *** purchased was approved by the California Board of Registered Nursing (the “CBRN”). In December, 2012, the CBRN changed its position and determined that its prior approval was erroneous. TCN is working on solutions to this issue.
TCN believes it has fulfilled its obligations under the contract and that *** *** is obligated to fulfill its obligations under the contract, specifically to pay TCN for the educational materials and services provided. It should be noted that ** *** contract with TCN under the heading Customer Acknowledgment clearly states that TCN customers understand that “TCN is not responsible for changes to state board of nursing or other regulatory requirements, nor is it responsible for changes to state board of nursing or other regulatory requirements, nor is it responsible for the approval of various programs by any boards or agencies.”
However, as a good corporate citizen, and without any admission and without any waiver, at this time TCN is willing to grant *** *** request for cancellation under the following conditions:
1. *** *** execute TCN’s Release and Settlement Agreement; and
2. Upon that execution:
(a) TCN will pay off and close *** *** loan in the approximate amount of $*** with Southeast Financial Credit Union
(b) Monies paid by *** *** under her contract with TCN will be treated as an “Educational Credit” which can be used by her at any time in the future to complete her advanced non-Certificate TCN educational program using TCN materials.
Please have *** *** call me and I will make arrangements to forward to her TCN’s Release and Settlement Agreement for her review and approval
Sincerely,
*** ** ***
Director of Customer Relations
The College Network, Inc
1-800-634-***
** The following is a copy of TCN’s testing guarantee, which is a part of TCN’s contract that customers receive on the day they sign up for their degree program
“The College Network, Incagrees to provide to all customers in good standing the following support for the Comprehensive Learning Modules purchased as long as I have taken at least one of the tests related to the Comprehensive Learning Modules purchased every twelve months from the purchase date forward: Free updated versions of the Comprehensive Learning Modules (shipping and handling may apply) for the duration of my testing program with The College Network, Incand assistance in obtaining information and identifying test site locations
If I have not passed the CLEP, DANTES or Excelsior College* Exam for a particular TCN Comprehensive Learning Module after two attempts, TCN will pay the future cost of re-taConry the exam in question, up to the maximum attempts allowed (if any) by CLEP, DANTES, or Excelsior College*Additionally, TCN will provide me with specific study plans with one of its Academic Advisors and/or the use of an approved tutor in my local areaApproval and assignment of a special tutor is solely at the discretion of The College Network, Inc.”
*The College Network, Incis not affiliated, formally or informally, with ExcelsiorCollege

The College Network Inc(“TCN”) has received and reviewed your email dated March 26, pertaining to *** *** complaint
I have sent the TCN accounting department a follow up email regarding *** *** partial refund check to ensure it is sent shortly
Please feel free to call me in the event you have any additional questions
Sincerely,
Bernard ** ***
Director Customer Relations
The College Network, Inc
1-800-634-

I have reviewed your email dated May 30, pertaining to *** *** complaint
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The College Network, Inc(“TCN”) is an educational services and eLearning company which provides study material and support to help its customers pass college equivalency examinations. TCN has assisted many customers in obtaining their degrees at the Associate, Bachelor’s or Master’s level
TCN had a 5-Day Cancellation Policy*** *** did not contact TCN within five business days to cancel her contract
*** *** enrolled with TCN on May 17, for the purchase of Comprehensive Learning Modules related to the Associate of Science in Nursing degree program offered by Excelsior College*TCN then worked with *** *** to change her degree program to a Bachelor of Science degree from IndianaStateUniversity per *** *** request
TCN would like to take this opportunity to remind *** *** that her TCN program has a “Lifetime Guarantee”, including a testing guarantee**In addition, TCN has developed the Academic Guidance Planner and TCNResourceCenter. Those features were designed to assist TCN customers in reaching their educational goals. The Academic Guidance Planner offers resources to help TCN customers determine what type of learner they are and the best way for them to study, organize their studies, and have a point of reference for their degree program progressionThe TCNResourceCenter is a learning environment that allows TCN customers to access their Comprehensive Learning Module program in an online, interactive format. TCN also offers customers online practice testing and the ability to take examinations in the comfort of your home
*** *** program was designed so *** *** can study when she is ready to study; the TCN staff is here to assist in obtaining her degree Monday-Friday, from 8:a.mto 9:p.m(Eastern Time)
TCN hopes that *** *** will decide to allow us to help her obtain her dream of achieving an advanced degreeTCN’s mission is to make quality education as accessible and affordable as possible for working adults.
If I can be of further service, please don’t hesitate to contact me
Sincerely,
*** ** ***
Director of Customer Relations
The College Network, Inc
1-800-634-
** The following is a copy of TCN’s testing guarantee, which is a part of TCN’s contract that customers receive on the day they sign up for their degree program
“The College Network, Incagrees to provide to all customers in good standing the following support for the Comprehensive Learning Modules purchased as long as I have taken at least one of the tests related to the Comprehensive Learning Modules purchased every twelve months from the purchase date forward: Free updated versions of the Comprehensive Learning Modules (shipping and handling may apply) for the duration of my testing program with The College Network, Incand assistance in obtaining information and identifying test site locations
If I have not passed the CLEP, DANTES or Excelsior College* Exam for a particular TCN Comprehensive Learning Module after two attempts, TCN will pay the future cost of re-taking the exam in question, up to the maximum attempts allowed (if any) by CLEP, DANTES, or Excelsior College*Additionally, TCN will provide me with specific study plans with one of its Academic Advisors and/or the use of an approved tutor in my local areaApproval and assignment of a special tutor is solely at the discretion of The College Network, Inc.”
*The College Network, Incis not affiliated with ExcelsiorCollege

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
This does not only disregard the main complaint I have against the company, it exacerbates itI attempted to cancel my contract with TCN over years ago and was told that I would continue to have to pay my loan to them in full because I had access to all of the information since day So if I was to cancel the services with TCN now, after I paid my loan off in full, not only would I have to wait an ADDITIONAL 10-weeks for the requested exam fees I asked for over weeks ago, but I would lose all of the resources I've already paid forHypothetically, if I was to accept the offer, at very best I am looking to receive all monies owed 26-weeks (out of weeks in a calendar year) after initial request, which by any business standard is unacceptable.This does not address the fact that TCN has already failed to deliver on their promise to process and send the monies owed within the 2, then 6-8, then 10-week time frame I have been repeatedly toldTo have a resolution to cancel my services that are already paid in full and hope in good faith that TCN would follow on their word now is rather insulting and provides absolutely no benefit or resolution to me whatsoever
Regards,
*** ***

I signed a contract to go from LPN to RN with the college networkI only received two books due to my lack of motivation at the timeI continued to pay the monthly payments and my loan is paid in fullAt one point they gave me two more classes to take that I didn't sign up to takeAltogether these classes equaled up to being $ I have been trying to get a refund for almost two years nowEverytime I call they tell me that it's still processingOne associate told me it would only take up to daysThey even had me send a letter that would be reviewed with a response within weeksThat was months ago with no responseWhat can I do? I have paid this company over 9,for two booksI did my part in paying them in full to save my credit scoreNow I would like them to do their part in paying me back what is owed to me

This business solicited a program to me that would provide test prep material and exam fees to complete a nursing degree with Excelsior CollegeThis program was financed through Southeast Financial via an application with College Network Representative Gary ***I have since completed all nursing classes and have NOT been reimbursed by College Network for these fees, for a total of over $I have spent the last year calling, emailing, and filing disputes with College Network and have yet to receive any response or exam reimbursements

In I signed up an online class through The College NetworkIt was a personal loan that I started paying monthly around $a monthTheir study guides and online modules was not very helpfulI continued to do the online class approximately monthsEvery time I call to inquire about the clinical portion of the program the College Network representative always says that their contract with *** *** and *** *** *** is still pendingI finally decided to call The College Network and told them that I would stop with the online program because of their poor service and their online formatting is not helpful to learning and passing the classesI requested them numerous times to send me credit for the subjects I passed but never receive anything from them even though I paid for it
When I called them back in the College Network informed me that they are not accepting students from California and I owe them the full loan of almost $10,I was paying them $

I submitted a request for my test fee payment weeks agoAccording to the Academic support department (which is contracted out) my fee is still pendingThis is unacceptable and is delaying my program completionI have been approved to schedule my exam, however am not able to schedule without my exam fee (which is money that I have already paid to the College Network)I have sent emails to them with no responseI have called the college network different times and am unable to talk to a personThey advise you to email them your request, as I have done times with no responseI am told by the advisors that this department is "backlogged"This is NOT my problem, however I am the one paying for it

In I purchased multiple learning modules from the College NetworkI purchased the modules based on an unofficial review of my transcriptsMy official transcripts were not reviewed until almost one year laterAfter the official review of my transcripts, The College Network determined that I did not need all the courses I had purchasedI then received an adjustment, or credit back to my account for approximately $4,
In 2014, I paid off my loan through South East Financial, the credit union that I financed the learning modules throughI have maintained a zero balance with the College Network since this time
Currently, I have two outstanding issues with the College Network that require further action:
In November I took the Life Span and Development Psychology ExamI requested the exam fee check in November in the sum of $As of today, April 21, The College Network shows the check as processingI have called over times to check the status a

I was convinced that I would be able to get a degree through this site, through high pressure sales tactics I signed up and that has been a $10,mistakeI learned within just a few months that I had made an error but by that time there was nothing I could do, so I ended up paying all of that money for absolutely nothing

The College Network Inc(“TCN”) has received and reviewed your email dated July 11, pertaining to *** *** complaint
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TCN is an educational services and eLearning company which provides study material and support to help its customers pass college equivalency examinations. TCN has assisted many customers in obtaining their degrees at the Associate, Bachelor’s or Master’s level
*** *** signed her Purchase Agreement and all applicable documentation for her degree program on September 25,
However, as a good corporate citizen TCN is willing to grant *** *** request for cancellation under the following conditions
TCN requests that *** *** execute TCN’s Release and Settlement Agreement
TCN will pay off and close *** *** loan in the approximate amount of $5,with *** *** Credit UnionMonies retained by TCN will be treated as an “Educational Credit” which can be utilized by *** *** at any time in the future to complete her non Certificate TCN educational program using TCN materials
Please have *** *** call me at her convenience and I will send her TCN’s Release and Settlement Agreement for her review and signature.
Sincerely,
Bern*** ** ***
Director Customer Relations
The College Network, Inc
1-800-634-1***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The changes were made by those boards and colleges prior to my agreeing to the package and I was intentionally mislead by your sales representative.
Your organization has a documented history of willful failure to properly represent yourselves and this is the case hereI was sold a package I could not use as offeredI do not wish to offer your company any more chances than I already have to fix the issue; it is outside of your control now.
Regards,
*** ***

Revdex.com:
Please address the complaint originally discussed, that of the three outstanding exam fees totaling $ My records show my last exam fee was received in November of I have called numerous times regarding the remaining three
Thank you,
*** ***Regards,*** ***

I have reviewed your email dated August 10, pertaining to *** *** complaint
The College Network, Inc(“TCN”) is an educational services and eLearning company which provides
study material and support to help its customers pass college equivalency examinations. TCN has assisted many customers in obtaining their degrees at the Associate, Bachelor’s or Master’s level
TCN had a 5-Day Cancellation Policy*** *** did not contact TCN within five business days to cancel her contract
*** *** signed her contract with TCN on June 29, for the purchase of Comprehensive Learning Modules related to the Associate of Science Degree in nursing offered by Excelsior College*.
TCN would like to take this opportunity to remind *** *** that her TCN program has a “Lifetime Guarantee”, including a testing guarantee**In addition, TCN has developed the Academic Guidance Planner and TCN Resource Center. Those features were designed to assist TCN customers in reaching their educational goals. The Academic Guidance Planner offers resources to help TCN customers determine what type of learner they are and the best way for them to study, organize their studies, and have a point of reference for their degree program progressionThe TCN Resource Center is a learning environment that allows TCN customers to access their Comprehensive Learning Module program in an online, interactive format. TCN also offers customers online practice testing and the ability to take examinations in the comfort of your home
*** *** program was designed so she can study when she is ready to study; the TCN staff is here to assist her in obtaining her degree Monday-Friday, from 8:a.mto 9:p.m(Eastern Time)
TCN hopes that *** *** will decide to allow us to help her obtain her dream of achieving an advanced degreeTCN’s mission is to make quality education as accessible and affordable as possible for working adults.
If I can be of further service, please don’t hesitate to contact me
Sincerely,
Bernard J***
Director of Customer Relations
The College Network, Inc
1-800-634-
*The College Network, Incis not affiliated, formally or informally, with Excelsior College
** The following is a copy of TCN’s testing guarantee, which is a part of TCN’s contract that customers receive on the day they sign up for their degree program
“The College Network, Incagrees to provide to all customers in good standing the following support for the Comprehensive Learning Modules purchased as long as I have taken at least one of the tests related to the Comprehensive Learning Modules purchased every twelve months from the purchase date forward: Free updated versions of the Comprehensive Learning Modules (shipping and handling may apply) for the duration of my testing program with The College Network, Incand assistance in obtaining information and identifying test site locations
If I have not passed the CLEP, DANTES or Excelsior College* Exam for a particular TCN Comprehensive Learning Module after two attempts, TCN will pay the future cost of re-taking the exam in question, up to the maximum attempts allowed (if any) by CLEP, DANTES, or Excelsior College*Additionally, TCN will provide me with specific study plans with one of its Academic Advisors and/or the use of an approved tutor in my local areaApproval and assignment of a special tutor is solely at the discretion of The College Network, Inc.”

I have received and reviewed your letter dated January 13, pertaining to *** *** complaint
The College Network, Inc(“TCN”) is an educational services and eLearning company which provides study material and support to help its customers pass college equivalency examinations. TCN has assisted many customers in obtaining their degrees at the Associate, Bachelor’s or Master’s level
TCN had a 5-Day Cancellation Policy*** *** did not contact TCN within five business days to cancel her contract
*** *** purchased her TCN educational program on January 16, for the purchase of Comprehensive Learning Modules related to the Associate of Science in Nursing degree program offered by Excelsior College*The Test Fee check you recently requested was sent to you on January 22, 2015.
TCN would like to take this opportunity to remind *** *** that her TCN program has a “Lifetime Guarantee”, including a testing guarantee**In addition, TCN has developed the Academic Guidance Planner and TCN Resource Center. Those features were designed to assist TCN customers in reaching their educational goals. The Academic Guidance Planner offers resources to help TCN customers determine what type of learner they are and the best way for them to study, organize their studies, and have a point of reference for their degree program progressionThe TCN Resource Center is a learning environment that allows TCN customers to access their Comprehensive Learning Module program in an online, interactive format. TCN also offers customers online practice testing and the ability to take examinations in the comfort of your home
*** *** program was designed so *** *** can study when she is ready to study; the TCN staff is here to assist in obtaining her degree Monday-Friday, from 8:a.mto 9:p.m(Eastern Time)
TCN hopes that *** *** will decide to allow us to help her obtain her dream of achieving an advanced degreeTCN’s mission is to make quality education as accessible and affordable as possible for working adults.
If I can be of further service, please don’t hesitate to contact me
Sincerely,
Bernard ** ***
Director of Customer Relations
The College Network, Inc
1-800-634-
** The following is a copy of TCN’s testing guarantee, which is a part of TCN’s contract that customers receive on the day they sign up for their degree program
“The College Network, Incagrees to provide to all customers in good standing the following support for the Comprehensive Learning Modules purchased as long as I have taken at least one of the tests related to the Comprehensive Learning Modules purchased every twelve months from the purchase date forward: Free updated versions of the Comprehensive Learning Modules (shipping and handling may apply) for the duration of my testing program with The College Network, Incand assistance in obtaining information and identifying test site locations
If I have not passed the CLEP, DANTES or Excelsior College* Exam for a particular TCN Comprehensive Learning Module after two attempts, TCN will pay the future cost of re-taking the exam in question, up to the maximum attempts allowed (if any) by CLEP, DANTES, or Excelsior College*Additionally, TCN will provide me with specific study plans with one of its Academic Advisors and/or the use of an approved tutor in my local areaApproval and assignment of a special tutor is solely at the discretion of The College Network, Inc.”
*The College Network, Incis not affiliated with Excelsior College