The College Network, Inc.

The company refunds your exams and administration fees back to you for each examI have in the past received refunds without incident howerver I requested my final exam fees back to me on 8/3/and was informed that it would take weeks which is a 4-weeks longer than usualFast forward a year later and after multiple phone calls and unanswered emails I have still yet to recieve the funds that are owed to meI have called the customer support number who states that the only have the email address that they direct customers to as a contactI am beyond frustrated and I just want my funds returned to me

The College Network Inc(“TCN”) has received and reviewed your email dated February 28, pertaining to*** *** complaint
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TCN is an educational services and eLearning company which provides study material and support to help its customers pass college equivalency examinations. TCN has assisted many customers in obtaining their degrees at the Associate, Bachelor’s or Master’s levelIt is not necessary for TCN to be “recognized” by the state of Georgia as TCN is not a school or a university
*** *** *** has been sent all Test Fees that she has requestedTCN will do it’s best to send out *** *** last Test Fee check as quickly as possible
Please feel free to contact me should you have any additional questions
Sincerely,
*** ** ***
Director Customer Relations
The College Network, Inc
1-800-634-***

I signed on with The College Network to take my pre-requisites in order to apply to the BSN program with *** *** *** I was told that once I finished my pre-requisites I could apply to *** and be guaranteed admissionIt turns out that I can apply but there is no guarantee of admissionWhen I started the first of the two classes ( Chemistry) with The College Network, I struggled a lotI was told that it wouldn't take me any longer than weeks to complete the class which is not the case I even hired a tutor who is an actual teacher of the subject (Chemistry) to help me with the class who confirmed that the formatting, and instruction of the subject is not consistent with how the subject is supposed to be taughtI have asked The College Network repeatedly to withdraw from the remaining class (a psychology class) to no availI was willing to pay for the class I attempted but wanted to be released from the class I have not even started yetThat is all I want, that i

The College Network advertises that they will reimburse for testing exam fees following completion with a passing grade I have attempted to speak with their accounting department regarding the exam fee checks that they have not paid back to me I have been waiting for over a year for these to be reimbursed I have only been able to speak with someone from a contracted company and they inform me that these payments are "pending"I have made formal written complaints to their corporate HQ and have only received a generic response and no contact informationIt is very concerning that I cannot speak with anyone from The College Network financing department regarding this issue, nor do I believe that they have any intent on paying back these fees

financed test fees and supposed to get exam fees released upon completion of examscollege network no longer deals with issue see next
I have been waiting over a year on some of my exam feesi am currently owed 2090$the college network originally assured wait time on exam fees weeks, then it turned into weekscollege network now has customers email [email protected] for inquires on exam fees that customers financedI have sent emails from my primary email and over from my work email with no response since DecemberAt which time they apologized for the delays and informed me they are sending checks out dailywell I still have not received anythingnor do they respond to my emailsI have called the college network and they will give you a number to the accounting department and which is a automated message referring you to email themcollege network academic services does not have a supervisor that one can speak with for accountingI have been waiting over a

The College Network Inc(“TCN”) has received and reviewed your email dated December 10, pertaining to *** *** complaint rebuttal
TCN has promised to cancel *** *** account within 8-weeks of receiving her signed Release and Settlement Agreement
Please feel free to call me if you have any additional questions
Sincerely,
*** ** ***
Director Customer Relations
The College Network, Inc
1-800-634-
&nbs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I will consider this complaint resolved once I receive payment. Until then, I request that this complaint remain open
Regards,
*** ***

I requested my check to take my Microbiology exam in November of I did not receive it and so I called the company several times who instructed me to write a letter to The College NetworkI did this in August of I continued to call and was told that it was "In Progress"I received a response letter on Sept22, from the College Network that stated, "For any pending exam fees, we'll get with accounting so they can be mailed out ASAPWe appreciate your patience." I waited and received nothingI continued to callI was then instructed to email the accounting department and did so on February 17, I received no response from themI resent my email with again no responseAt this time I have completely paid off my loan so it is simply The College Network who owes me for my exam feesI have called several times but am told that there is no contact other then the email addressThey will not allow me to request any further checks for other classes until I test for

I have completely paid off my loan I got through the college network, which was not a student loan, but a personal loan with an interest rate of 12% It was never explained to me that the usual interest rate for a student loan averages 3% and because it was a personal loan, I also could not claim it on my taxesIn the beginning, all went wellThe last couple of years though, it has taken over one year to get a check for the test I need to take to earn my credits for collegeI now have been waiting since November for a check for my current test I need to takeI have emailed them, called them, have been told it will take three months for them to get the test check out only to have the three months pass without a check receivedMy last test, I paid for it, then finally got reimbursed and I am going to have to do the same with my upcoming testAlso, I was told they took sociology off my education plan, for after I enrolled in the college, sociology was not necessary for me to ta

Purchased testing materials to study for exams administered by excelcior college and paid for exam fee and took exam failing miserably, contacted college network reguarding test was told by representative name Greg that the test that I took was the wrong test and was not told prior that a&p test was completely different than a&p and A&p Had taken a&p and passed, failed a&p Information that was given was for credit exam and not seperate a&p& was not given correct information

I am currently an LPNIn 2011, The College Network salesman came to my work place and sold me on signing up to go on to get my RNI signed up by giving a down payment and then charging the rest to my credit card I liked the fact that I could work at my own pace, since I worked in a busy Int Med/peds clinic The first test that I took was Lifespan in 2013, I requested my exam fee check and received it not long after In 2014, I requested another exam fee check for my A & PI received that check as well
On July 2, 2015, I called and requested my exam fee check for MicrobiologyThe College Network proceeded to tell me that they were months behind in issuing the checks due to the amount of requests that they received So I waited, I called several more times and sent several emails to the Accounting deptand I still have not received any funding to take my Micro test I am concerned that this is the way it is going to be for the rest of my courses I have alre

I paid to have my testing fees included in my program and now I can't get my testing fees after waiting since August of last year for one testing fee, the only thing the company says is they are in high demand and told me in August it was up to week process and now it's been months and still no testing feeI have paid my money into this and now I can't use it

The College Network Inc(“TCN”) has received and reviewed your email dated November 13, pertaining to *** *** complaint rebuttal
TCN offered *** *** the option to cancel her contract*** *** did sign a TCN Release and Settlement Agreement and her account is pending cancellation*** *** will be refunded all payments she makes on her contract after the time she signed her release once her loan is closed
Please feel free to call me if you have any additional questions
Sincerely,
Bernard ** ***
Director Customer Relations
The College Network, Inc
1-800-634-
&nb

I have been paying since to a finance company who paid college network in full for educational purposes and have never received appropriate payment for the exams in order to begin my college courses for the program I was promised to be enrolled inI have never received any response for my financial complaints regarding test reimbursement by phone, email or faxI have attempted multiple times to contact the financial department via email with no return response and no live person is available to discuss payment issues

I purchaced The College Network's "phase 1" in This was forclasses for a total of $7,I have not been reimbursed for my class completions in the past months I am owed for nursing classes and Intro to Psych($2,080) I also prepaid for an E Patient module $which I am not able to access and $for NCLEX success that I have no access to I have contacted TCN repeatedly with no response

I signed up for the college network as they stated they would provide me with online courses and exams and a private counselor to keep me on trackWhat I received were online links to print out my own textbooks and I have not spoken to any personal counselor in two yearsI attempted the courses and tried to self teach and then called to set up an exam for an algebra class and they told me they didn't believe I had spent enough time studyingEach class was supposed to take weeksI spent months on this classThey have taken money from me every month and not attempted to help me in any way they had promisedI signed a contract that was all online and as soon as it was signed it was deleted by the college networkI have attempted to have them send me a copy to my residence which they will not do unless I send them more moneyI officially informed them today that I will not be paying on this loan anymore

The College Network Inc(“TCN”) has received and reviewed your email dated February 2, pertaining to *** *** complaint
TCN will be sending out *** *** requested exam
fee check within 10-days
*** *** program was designed so she can study when she is ready to study; the TCN staff is here to assist in obtaining her degree Monday-Friday, from 8:a.mto 9:p.m(Eastern Time)
Please feel free to call me if you have any additional questions
Sincerely,
*** ** ***Director Customer Relations
The College Network, Inc
1-800-634-&

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I phoned *** ***, Director of Customer Relations at 800-634-*** on 3/21/at 1:pm PST to only reach his voicemailI left message for him to return my call regarding this matter as the response requested I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
,I understand their policy about refunds. However they still have not refunded any money for unneeded subject and truly have missed the whole point that if their program was designed to meet my needs why have I not received proper counseling or written response to studying a subject that needed prerequsisits for and another that I did not EVEN needI feel and have felt that my time is valuable and lost a lot of time studying subjects that was wasteful of my time because their 'designed program for my needs' were not metAs far as the time spanThis my 3rd attempt possibly more to contact them for a refund.Each time my requests are sent to another who does not respond by picking up phoneThis is a lot of money and I have nothing to show for it Seriously I will not go back and keep getting rejected with excuses for not being put on completed courses with no refunds
*** ***

The College Network called stating that they were a company that supplied materials for college examinesThis writer misunderstood them to be a loan company to provide finances to complete college courseLoan was obtained through *** *** *** for $*** *** *** *** *** ** *** This writer never recieved any of the materials and was garnished recently for $