The College Network, Inc.

I have reviewed your email dated August 13, pertaining to *** *** complaint
"margin: 0in 0in 0pt;">The College Network, Inc(“TCN”) is an educational services and eLearning company which provides study material and support to help its customers pass college equivalency examinations. TCN has assisted many customers in obtaining their degrees at the Associate, Bachelor’s or Master’s level
TCN had a 5-Day Cancellation Policy*** *** did not contact TCN within five business days to cancel her contract
*** *** enrolled with TCN on January 2, for the purchase of Comprehensive Learning Modules related to the Associate of Science in Nursing degree program offered by Excelsior College*
TCN would like to take this opportunity to remind *** *** that her TCN program has a “Lifetime Guarantee”, including a testing guarantee**In addition, TCN has developed the Academic Guidance Planner and TCNResourceCenter. Those features were designed to assist TCN customers in reaching their educational goals. The Academic Guidance Planner offers resources to help TCN customers determine what type of learner they are and the best way for them to study, organize their studies, and have a point of reference for their degree program progressionThe TCNResourceCenter is a learning environment that allows TCN customers to access their Comprehensive Learning Module program in an online, interactive format. TCN also offers customers online practice testing and the ability to take examinations in the comfort of your home
*** *** program was designed so *** *** can study when she is ready to study; the TCN staff is here to assist in obtaining her degree Monday-Friday, from 8:a.mto 9:p.m(Eastern Time)
TCN hopes that *** *** will decide to allow us to help her obtain her dream of achieving an advanced degreeTCN’s mission is to make quality education as accessible and affordable as possible for working adults.
If I can be of further service, please don’t hesitate to contact me
Sincerely,
Director of Customer Relations
The College Network, Inc
1-800-634-
** The following is a copy of TCN’s testing guarantee, which is a part of TCN’s contract that customers receive on the day they sign up for their degree program
“The College Network, Incagrees to provide to all customers in good standing the following support for the Comprehensive Learning Modules purchased as long as I have taken at least one of the tests related to the Comprehensive Learning Modules purchased every twelve months from the purchase date forward: Free updated versions of the Comprehensive Learning Modules (shipping and handling may apply) for the duration of my testing program with The College Network, Incand assistance in obtaining information and identifying test site locations
If I have not passed the CLEP, DANTES or Excelsior College* Exam for a particular TCN Comprehensive Learning Module after two attempts, TCN will pay the future cost of re-taking the exam in question, up to the maximum attempts allowed (if any) by CLEP, DANTES, or Excelsior College*Additionally, TCN will provide me with specific study plans with one of its Academic Advisors and/or the use of an approved tutor in my local areaApproval and assignment of a special tutor is solely at the discretion of The College Network, Inc.”
*The College Network, Incis not affiliated with ExcelsiorCollege

Looking into this Revdex.com website, I have found that others have the same problem I haveI have paid extra, with interest on my loan for a service to provide test fee checks as needed when I am about to testI have been delayed in my testing and now have to work extra to pay for something I have already paid for in a loanThis is not to mention the fact, since I have been delayed, Excelsior has charged me an extra dollars for not meeting my quota of credits last year

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
If I was only given business days to cancel, I must add that days is not enough time to even become familiar with navigation of all of the website's different areas nor is it enough time to complete one lesson of a learning moduleLike stated before, the resource center is not a reliable source for help with the learning modulesIt would only be a reliable source for help if the representative for the resource center had a degree in the specific area of discussionOnce again, I am a unsatisfied customer and I deserve a refundNo customer of any business should have to settle with customer service of this sort
Regards,
*** ***

The College Network Inc(“TCN”) has received and reviewed your email dated August 27, pertaining to *** *** complaint
TCN is an educational services and eLearning company which provides study material and support to help its customers pass college equivalency examinations. TCN has assisted many customers in obtaining their degrees at the Associate, Bachelor’s or Master’s level
*** *** signed her Purchase Agreement and all applicable documentation for her degree program on June 29,
However, as a good corporate citizen TCN is willing to grant *** *** request for cancellation under the following conditions
TCN requests that *** *** execute TCN’s Release and Settlement Agreement
TCN will pay off and close *** *** loan in the approximate amount of $2,with LifeWay Credit Union
Monies retained by TCN will be treated as an “Educational Credit” which can be utilized by *** *** at any time in the future to complete her non Certificate TCN educational program using TCN materials
Please have *** *** call me at her convenience and I will send her TCN’s Release and Settlement Agreement for her review and signature.
Sincerely,
Bernard J***
Director Customer Relations
The College Network, Inc
1-800-634-

Last April was a check process issued for reimbursement for class "Life Span 3" Currently I havent received this check! I have called several times and either disconnected or transfer to another agency for their customer service and all they can tell me is that the check is being processed! I have also emailed the college network as told to amd never received an answer!! Email is [email protected]
The check should be the amiunt of $
I would like to recieved this money as promised!!
Thank you
*** ***

I have been paying Thc College Network for services they have yet to provide me with At this point I could have finished my degree at another college But since I am paying them I can't afford to I have never been late with a payment.They are impossible to contact And when you finally do contact them they put it back onto us saying we have not contacted them That there is no record of contact I was told upon signing that I would be able to take the testing on line from home and the last time I contacted them they said that was impossible That all testing takes place in a classroom I have not used their services d/t the inability to contact and to gain the resources needed to use them At this point I would like to just call everything even and be done paying for something I am not using and have not used I know there has been numerous complaints regarding The College Network I think its time they are held responsible for their actions They say they are there to as

I signed a contract with The College Network in April,I financed the testing fees so I would not have the burden of saving for my required tests to achieve a nursing degreeI was instructed to call and request a check for my tests when I was ready to go to a testing center for the examWhen I requested it I was told it would take up to weeks, it's been a yearI have repeatedly called and now there is no option to speak to anybody, only a recording instructing callers to send an e-mail I sent multiple e-mails with NO response the last being April,I have the sent e-mails saved Also, I financed on-line modules and printed textbooks that I was instructed to request when I was ready I received the first one and now the academic support line says they no longer send book because it's available to print on-line It was available when I received the first one so I don't understand how they can change their practice after I paid $each for modules I have to cont

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
8/22/
Dear Sir/Madam
Thank you for reviewing my complaint regarding TCNI have
read the offer made to me by Tpay off the remaining loan I have with
*** Financial Credit Union in the approximation amount of $I am
rejecting the offer based on these,
TCN lied to me
when I initially contacted them on the 7/27/about their problem with
California BRNI believed that they did that so that I will continue to make
the payment on the loanSecondly, they used my time by pretending that their
program is still approved by California BRNWhen *** came to my house, he never
told me that their classes cannot be transferred to other schools/colleges
within United StatesAll these, boiled down to dishonesty and deceitfulnessI
have never defaulted in making my monthly payment of $from 2011-
To make long story
short, the only offer I will accept from TCN is 50% refund of the money I paid towards the loan, and
the termination of the loan balance of 3,from *** Financial Credit UnionI want my name taken off from anything about TCNThis company is a rip-offI also want my name cleared from any
loan arrangement with *** Financial
Regards,
*** ***

I am an LVN seeking to further my education as an RN
In 2008, I met with a program adviser who represented The College Network
Many years has passed feeling at loss with this scam program I purchased for almost $10k
I recently saw online that a law suit against TCN has been filled by the attorney general in New YorkI reviewed the court case and court papers, and I everything described is what I experiencedadvertising, and/or misleading information just to name a few Here is a link: ***
I want to know if there is any hope recovering my money I spent for this program that did not help me they way I was told I was unable to cancel my contract when I decided I wanted toFive day cancellation period was not disclosed The modules did not help when it came to testing24/support was not available as promisedThe Universities they mentioned are not "partnered" with themT

When I signed my contract with this company I was promised to be sent a book for each course I would need, I would also have access to an online course content, which reads allowed important information needed for each testThe company has now decided that if I want the books that I have already paid for, I must use my own money for paper and ink to print each book myself, costing me a ton of money per book for books that I already paid them to send to meI have contacted the company via their phone, which has an answering system that does not receive messages, and also via email multiple times and they refuse to respond

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Thank you for the same exact response on two separate occasions with absolutely no resolution, but the problem is not the fact that I signed up, the problem is the fact that you have not applied the downward adjustment to my loan. You are still charging me the full amount of a bachelors degree in nursing when I signed up for an associates degree in nursing. There is almost a difference. I continue to be told the same thing, that you are contacting the accounting department. It will be a year in July. Where is my money, where is the banks money, and when is the credit going to be applied?Regards,*** ***

This is twice that I have contacted the Revdex.com about this companyznd im having the same problem I have no received my exam fee that I requested in September of I think that the company wants the costumers to fail so that they can keep the moneyI am and have been charging my exam fees to a credit card and would like to request interest charges be refunded I would also like th rest of my exam fees paid up front The college network was the wost choice I hsve ever made with my career They are inhibiting me from my education If they can not resolve this probleI wll have no choice but to contact my lawyer I also intend on newspaper and other media puplications In effort to contact the compay I am never allowed to speak with anyone but academic support I have also e-mailed the company several time with no response Ididnotice that the company is not taking new students im assuming the D rating and money swindling is the reason for this All I want is my money to fi

I have been using College Network since In the beginning I would receive my exam fee checks within a couple weeksThe last check I received was in August after waiting monthsNow I have been waiting since SeptemberI have tried to call, email, and mail themI tried to cancel and get my money back

On or around 04/09/2015, The College Network, Inc and their Program Advisor, Jeryl W***, fraudulently misrepresented to my mother and I that The College Network's online nursing degree program could make a reasonable accommodation to accommodate my disability (severe testing anxiety and attention deficit disorder), by allowing me to take final exams for my online nursing degree courses over the computer with a relaxed time limit Relying upon W***'s representations, I agreed to enroll in the online nursing degree programAt the conclusion of the first course, W*** and The College Network reneged on their promises and refused to provide the accommodation To date, The College Network has refused all attempts to resolve the matter Recently, I became aware that MrW***'s contact information, which he provided to me at our 04/09/meeting, is no longer valid Neither The College Network, nor MrW***, has since provided any updated contact information

I financed all fees related to obtaining credits towards a college degree including testing fees that were to be mailed to me when requested after completion of online course to pay testing centerI have been paying on said loan and requested my first exam fee in October (possibly November) I was told it would be sentAfter waiting I called back and was told their financial department was "behind"Since then I have called multiple times (now there is a message when you call to e-mail any concerns) and emailed requesting these funds and have received no return response
Over year...no response, no funds, no test, no credit for the exam and I am still paying almost $a month
The total amount paid to TCN was This includes $in Exam Fees
My total financed was but $was deposited into a savings account in my name
The total amount that the credit will cost me
12% interest

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The response from The College Network fails to address my first and primary complaint, that I have not received a testing fee reimbursement check in a timely mannerThere is no reference in their response at all about my testing fee reimbursement that was requested in October of last yearSince my initial complaint, I have spoken with a Tier representative (Albert, 800-634-1443, ext***) at The College Network who assures me that he has never seen a delay as significant as this, and that typical processing times, in his experience, take only to weeksI view this as inaccurate since my previous check request took months to process.Regarding cancellation of the educational program, I have been directed to the Director of Customer Relations and the Dispute Resolution Committee at The College NetworkI'll note that it wasn't until a phone a conversation with Albert on March 13th that I was made aware of a dispute resolution processPrior to speaking with Albert on the 13th, I had been told by Academic Support call takers it was not possible to speak with someone directly at a supervisory level.I intend to follow through with the dispute resolution process and and the complaint process with the Revdex.com until this matter is resolved.Regards,*** ***

I am needing assistance to receive my check for my Reproductive health examI took this exam in July; I was told by the College Network they were backlogged but I should receive my checkHere it is, late November and I have yet to receive a check from themI am not sure what the issue is, as I never had a problem with them beforeI have called and emailed the College Network repeatedly, requesting my check but without successIs there anyway the Revdex.com can help me with this?

Yes, this company is scaryI signed up with them in and they sent horrible materials and I immediately cancelled my contractFast forward years they keep calling me, my sick mother, demanding money and threatening to have me sent to jailI will file a complaint with Texas Attorney GeneralEnough is enoughStay far away from these scammers

I enrolled in the college network back in for the LPN-BSN program, I did sign the contract which never stated changes in the way the schooling would workI signed up for the convenience of working full time and being able to do school at home and do all the testing onlineWithout my knowledge, a couple months after, all the exams now have to be done at a testing center which you have to pay extra to use the testing centerAlso, having to request exam fees back from the college network, requesting one at a time and they control when you can get your money backI paid off my loan for them months ago of over $10,Now one of the classes that was included in my contract that I've already paid for but have not completed isn't accepted anymore for the transfer school but the college network won't refund me of the class or exam feeI have had to call numerous times to see where my exam fee check was that I requesting before a test in February which was finally received in

The College Network Inc(“TCN”) has received and reviewed your email dated January 28, pertaining to *** *** complaint
TCN will be sending out *** *** check for Microbiology within 7-days
Please feel free to call me if you have any additional questions
Sincerely,
Bernard ** ***
Director Customer Relations
The College Network, Inc
1-800-634-
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