The College Network, Inc.

I have reviewed your email dated March 31, pertaining to*** *** complaint
The College Network, Inc(“TCN”) is an educational services and eLearning company which provides study
material and support to help its customers pass college equivalency examinations. TCN has assisted many customers in obtaining their degrees at the Associate, Bachelor’s or Master’s level
TCN had a 5-Day Cancellation Policy*** *** did not contact TCN within five business days to cancel her contract
*** *** enrolled with TCN on December 13, for the purchase of Comprehensive Learning Modules related to the Associates of Science in Nursing degree program offered by Excelsior College
TCN would like to take this opportunity to remind *** *** that her TCN program has a “Lifetime Guarantee”, including a testing guarantee**In addition, TCN has developed the Academic Guidance Planner and TCN Resource Center. Those features were designed to assist TCN customers in reaching their educational goals. The Academic Guidance Planner offers resources to help TCN customers determine what type of learner they are and the best way for them to study, organize their studies, and have a point of reference for their degree program progressionThe TCN Resource Center is a learning environment that allows TCN customers to access their Comprehensive Learning Module program in an online, interactive format. TCN also offers customers online practice testing and the ability to take examinations in the comfort of your home
*** *** program was designed so she can study when she is ready to study; the TCN staff is here to assist in obtaining her degree Monday-Friday, from 8:a.mto 9:p.m(Eastern Time)
TCN hopes that *** *** will decide to allow us to help her obtain her dream of achieving an advanced degreeTCN’s mission is to make quality education as accessible and affordable as possible for working adults.
If I can be of further service, please don’t hesitate to contact me
Sincerely,
*** ** ***
Director of Customer Relations
The College Network, Inc
1-800-634-
“The College Network, Incagrees to provide to all customers in good standing the following support for the Comprehensive Learning Modules purchased as long as I have taken at least one of the tests related to the Comprehensive Learning Modules purchased every twelve months from the purchase date forward: Free updated versions of the Comprehensive Learning Modules (shipping and handling may apply) for the duration of my testing program with The College Network, Incand assistance in obtaining information and identifying test site locationsIf I have not passed the CLEP, DANTES or Excelsior College* Exam for a particular TCN Comprehensive Learning Module after two attempts, TCN will pay the future cost of re-taking the exam in question, up to the maximum attempts allowed (if any) by CLEP, DANTES, or Excelsior College*Additionally, TCN will provide me with specific study plans with one of its Academic Advisors and/or the use of an approved tutor in my local areaApproval and assignment of a special tutor is solely at the discretion of The College Network, Inc.”
similar reasonings, of breach in verbal contract, As I believed what *** was telling me to be true at that time, which again I was given informationI feel that college network is picking and choosing who they let out of the contract. Regards,*** ***

The College Network Inc(“TCN”) has received and reviewed your email dated June 27, pertaining to *** *** complaint
TCN is an educational services and eLearning company which provides study material and support to help its customers pass college equivalency examinations. TCN has assisted many customers in obtaining their degrees at the Associate, Bachelor’s or Master’s level
*** *** signed her Purchase Agreement and all applicable documentation for her degree program on May 26,
However, as a good corporate citizen TCN is willing to grant *** *** request for cancellation under the following conditions
TCN requests that *** *** execute TCN’s Release and Settlement Agreement
TCN will refund *** *** $1,
Monies retained by TCN will be treated as an “Educational Credit” which can be utilized by *** *** at any time in the future to complete her non Certificate TCN educational program using TCN materials
Please have *** *** call me at her convenience and I will send her TCN’s Release and Settlement Agreement for her review and signature.
Sincerely,
*** ** ***
Director Customer Relations
The College Network, Inc
1-800-634-

I filed a complaint #*** and it was settled in Octwith the agreement they were to pay me with in weeksIt is Feband I still have not received paymentYou closed the case based on the AGREEMENT BUT THEY DIDNT PAYI just want them to send the check they promised
Desired Outcome: The company to pay the agreed apon amount from compaint #

I signed a contract with the college network for the LPN to BSN programThey stated this program would help me get through schooling easilyThe salesman also stated he would like to hang sometime, also inappropriateThey stated that all credits were transferrable to the Excelsior collegeAfter signing the contract I learned that Excelsior does not accept anything from them and they have had multiple complaints about this businessdays after signing the contract my debt was sold to two different creditorsI spent hours on the phone trying to figure out who they sold it toI am now in debt $7,for something I can never useThey are currently aggressively pursing me to pay them the full amountI have read that there are many complaints filed against themI feel cheated for trying to better myself and attempting to better serve my community!

I have not received ANY reimbursement checks for my testing feesI requested my check for my first test almost a year ago now and recently requested a second check for a second testWhen I call the phone number listed for The College Network I am connected with the "education" department who claim they have nothing to do with the payments and I need to contact the finance departmentWhen asked for contact info for the finance department I am given an email address [email protected] have sent several emails without any type of responseI call back and advise I have not received any responses and still have not received payment and am told to continue sending emails and I will get a replyStill to this date I have not received a reply and have not recieved any type of reimbursement or given any assistance in attempting to locate my payment

The College Network representative I met with informed me that before graduating from my selected nursing program, I would need to complete learning modules through them One of the modules, microbiology, I had already completed as a college course as part of my RN program He informed me that it wouldn't transfer because it was a different level, and that I would need to take the module so it will transfer to the MSN program I enrolled in the modules, and began classes at Regis University concurrently After speaking with my academic adviser, I was informed that all of the classes I would need to graduate were available through Regis University, and that my microbiology class would transfer I have contacted The College Network about feeling swindled by their representative, but they have been less than helpful on numerous occasions

I filled out online for an inquiry and a lady came to my house at a previous address in a white bmw describing how the program worked (excelsior papers she had with her) she said that excelsior was the school they paid directly on my behalf and that she was an advisor so when I gave her my credit card number I would be able to start class that day and she hooked her computer up to my internet and showed me different screens I could log into for learning and how to take exams and quizes before *** *** *** was the loan that she had me signing but she explained it as financial aid and that I had to be approved first whcih would take several days to processThis lady came on thursday and after I could not log in I called and could not reach anyone until monday*** *** loan could only be cancelled in 24hours which had passed with my password not workingMonday following they reset and I was able to only go to screens that would always lock upThe books n

I signed up for classes with the college network in with the intention of completing my BSN in nursingI later found out that the information I received from the sales person was not trueI paid approximately $to the college network for course modulesI did not take any of the exams after finding out that the credits were not transferableI contacted the college network to ask for a refund but received an answering service that provided me with an email addressI sent an email but received no answerI am requesting a refund of my money from the college network
Thank you for your help in this matter
Yours sincerely,
*** ***

I am a student of College Network that has financed my exam fee with my tuitionI was told when I was ready to take an exam to contact College Network and they will release a check for my exam in about weeksIt has been over months since I have requested my exam fee checkWhen I call the customer service number I am directed to an e-mailI have sent over e-mails to [email protected], with no response I have looked at some reviews online and noticed this is an ongoing problem with several other studentsI am at a point that I want to pay off my financed tuition but worried I will not get my exam fee checks, as this is what several other students have reportedI am paying for my exam fee upfront so I can proceed with my education as plannedSo now I'm paying for my exams twice at $eachMy problem is I have no one with College Network to speak toI have sent several e-mails, as they instructed, with no response

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below The "educational credits" they refer to will not help me in any way with my career or educational aspirationsThese "classes" from the College Network do not transfer to ANY accredited college here in California therefore is useless to me since my goal is getting my BSNThe College Network claims they want to help people pursue their "dreams" then by no means do I accept that this offer is being "a good corporate citizen"My resolution is a refund which I was not offeredI have paid over $4,for their program which I have not used nor have any use forAs the College Network stated in their above response to my complaint they were accredited until I feel that anything I have have paid since should be refunded to me.
Regards,
*** **

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be almost satisfactory to meI would like my current loan to be cancelled without any penaltiesI have made paid for three years now and haven't used but one resource I will be out of the country until July
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
This program is in no way associated with Excelsior College, as TCN continues to falsely advertise, including in their response to my complaintI will not ever use any publication from TCN, do not wish to remain their customer and want out of my remaining contract with them ASAPThe company should be pursued for misleading the public with their claims
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
The CollegeNetwork ,as always,in its response is evasive and deceptive in answering questions .....they have left out ONE of the MANY important facts...they DID NOT send me ANY paperwork!!!!the paperwork that includes the form that you need to sign in order to cancel!!!!?i only receive this paperwork after contacting them numerous times to receive anything !!!!so yeah they sent me some paperwork....about a month later.....INTENTIONALLY AFTER the deadline!!!!

I signed up for the college network as they stated they would provide me with online courses and exams and a private counselor to keep me on trackWhat I received were online links to print out my own textbooks and I have not spoken to any personal counselor in two yearsI attempted the courses and tried to self teach and then called to set up an exam for an algebra class and they told me they didn't believe I had spent enough time studyingEach class was supposed to take weeksI spent months on this classThey have taken money from me every month and not attempted to help me in any way they had promisedI signed a contract that was all online and as soon as it was signed it was deleted by the college networkI have attempted to have them send me a copy to my residence which they will not do unless I send them more moneyI officially informed them today that I will not be paying on this loan anymore

The College Network Inc(“TCN”) has received and reviewed your email dated September 19, pertaining to *** *** complaint rebuttal
TCN will be sending out the requested Test Fee for Foundations of Gerontology to *** *** in the next few daysTCN apologizes for the delay and is striving to improve the turn around time on these types of requests
*** *** purchased her educational program in Please note: All TCN Lifetime Credits (LTC) for customers must be utilized via program usage there are no refund of LTCs
Please feel free to call me if you have any additional questions
Sincerely,
*** ** ***
Director Customer Relations
The College Network, Inc
1-800-634- %

The College Network Inc(“TCN”) has received and reviewed your email dated April 20, pertaining to *** *** complaint
TCN is an educational services and eLearning company which provides study material and support to help its customers pass college equivalency examinations. TCN has assisted many customers in obtaining their degrees at the Associate, Bachelor’s or Master’s level
*** *** signed her Purchase Agreement and all applicable documentation for her degree program on January 26,
However, as a good corporate citizen TCN is willing to grant *** *** request for cancellation under the following conditions
TCN requests that *** *** execute TCN’s Release and Settlement Agreement
TCN will pay off and close *** *** loan in the approximate amount of $10,with ** *** *** *** agrees to pay TCN a Settlement Fee in the amount of $1,
Monies retained by TCN will be treated as an “Educational Credit” which can be utilized by *** *** at any time in the future to complete her non Certificate TCN educational program using TCN materials
Please have *** *** call me at her convenience and I will send her TCN’s Release and Settlement Agreement for her review and signature.
Sincerely,
*** ** ***
Director Customer Relations
The College Network, Inc
1-800-634-

The College Network Inc(“TCN”) has received and reviewed your email dated August 12, pertaining to *** *** complaint
TCN’s Accounting Department, will send out *** *** partial refund check within the next 10-business days
Please feel free to call me in the
event you have any additional questions
Sincerely,
Bernard ** ***
Director Customer Relations
The College Network, Inc
1-800-634-

I have reviewed your email dated January 05, pertaining to *** *** complaint
TCN will be sending *** *** requested Exam Fee check to her within the next
business days
*** *** program was designed so *** *** can study when she is ready to study; the TCN staff is here to assist in obtaining her degree Monday-Friday, from 8:a.mto 9:p.m(Eastern Time)
If I can be of further service, please don’t hesitate to contact me
Sincerely,
*** ** ***
Director of Customer Relations
The College Network, Inc
1-800-634-