The College Network, Inc.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear belowThe college Network failed to address any of the concerns I submittedIt appears that he utilized some sort of copy and paste blanket response that is probably used for the multiple complaints he responds toThis continues to be further evidence of the lack of customer service continually exhibited by The College NetworkIn addition to Mr. Bernard J* *** cookie cutter response, I attempted to contact him on the evening of 9/18/15, 9/21/and 9/28/as the "customer service" department provided his name as the "customer relations" departmentUnfortunately, I have yet to receive a call backHe did indicate in his letter response to contact him if he could be any further assistance but it appears that is just for show and not a request he chooses to follow through on.
To make this simple, I will highlight point by point Mr*** response in relation to my concerns.
TCN has a 5-Day Cancellation Policy*** *** *** did not contact TCN within five business days to cancel her contract
College Network is not reliable in their contacting practices. I did contact the person I was advised I needed to contact. I went through the channels that was provided to me. I was told to contact the salesperson. Once I noticed that no action was taken by the salesperson I contacted South East financial who held the loan information, they then advised me to contact the program directly. After several phone calls I was told that the day window had passed and I was now bound by the contractNow I am told I was within the day cancellation window and my contract should have been terminated
I sent a follow up email to TCN’s accounting department pertaining to the “Credit to Account” *** *** *** is due in the amount of $
I contacted customer service and they stated they see no communication for an expedition of my testing fee refund. I have checked South East Financial and they also have yet to receive a payment. This is the same program that has assured me that I would be receiving my testing fee's " out of courtesy" and not because I was due. Same company that continuously says one thing to the customer and does another. I made my initial request for the testing fee in APRIL, then again in JULY, followed by AUGUST and one more time in SEPTEMBER it is now OCTOBER and nothing. EVEN AFTER MR.SCHRADER responded NOTHING.
I have been a trusting person and doing my due diligence with the phone calls and follow up calls and still nothing from College Network but empty assurances that it will taken care of. Trusting those words have me here, years later still looking to get a refundI did not even address the fraudulent practice of telling the customer that they are accredited everywhere when I notified customer service that I would be moving to California, I was told me to just keep a CT address in order to be able to return to take the Connecticut state boards and then transfer my license to CA because they are not recognized there As I have stated in my complaint, I have paid $every month through direct debit to Southeast financial for 5/yearsthat is a total of between $9,to $10,000. I am asking again for a refund of the total cost of my contract which is approx$6,000. I have paid it in full already.
I am by no means going to sit here and completely attempt to discredit a company, I have heard that this is a great way for working people to obtain their degree, some have found success with itIn this case it is not one that was going to work for me so I requested to get out of it and am hopping that the company does the right thing and honor my request and issues me a refund for the contract amount.
Regards,*** *** ***

I have reviewed your email dated May 20, pertaining to *** *** complaint
"margin: 0in 0in 0pt;">The College Network, Inc(“TCN”) is an educational services and eLearning company which provides study material and support to help its customers pass college equivalency examinations. TCN has assisted many customers in obtaining their degrees at the Associate, Bachelor’s or Master’s level
TCN had a 5-Day Cancellation Policy*** *** did not contact TCN within five business days to cancel her contract
*** *** enrolled with TCN on July 11, for the purchase of Comprehensive Learning Modules related to the Bachelor of Science in Nursing degree program offered by IndianaStateUniversity
TCN would like to take this opportunity to remind *** *** that her TCN program has a “Lifetime Guarantee”, including a testing guarantee**In addition, TCN has developed the Academic Guidance Planner and TCNResourceCenter. Those features were designed to assist TCN customers in reaching their educational goals. The Academic Guidance Planner offers resources to help TCN customers determine what type of learner they are and the best way for them to study, organize their studies, and have a point of reference for their degree program progressionThe TCNResourceCenter is a learning environment that allows TCN customers to access their Comprehensive Learning Module program in an online, interactive format. TCN also offers customers online practice testing and the ability to take examinations in the comfort of your home
*** *** program was designed so *** *** can study when she is ready to study; the TCN staff is here to assist in obtaining her degree Monday-Friday, from 8:a.mto 9:p.m(Eastern Time)
TCN hopes that *** *** will decide to allow us to help her obtain her dream of achieving an advanced degreeTCN’s mission is to make quality education as accessible and affordable as possible for working adults.
If I can be of further service, please don’t hesitate to contact me
Sincerely,
*** ** ***
Director of Customer Relations
The College Network, Inc
1-800-634-
** The following is a copy of TCN’s testing guarantee, which is a part of TCN’s contract that customers receive on the day they sign up for their degree program
“The College Network, Incagrees to provide to all customers in good standing the following support for the Comprehensive Learning Modules purchased as long as I have taken at least one of the tests related to the Comprehensive Learning Modules purchased every twelve months from the purchase date forward: Free updated versions of the Comprehensive Learning Modules (shipping and handling may apply) for the duration of my testing program with The College Network, Incand assistance in obtaining information and identifying test site locations
If I have not passed the CLEP, DANTES or Excelsior College* Exam for a particular TCN Comprehensive Learning Module after two attempts, TCN will pay the future cost of re-taking the exam in question, up to the maximum attempts allowed (if any) by CLEP, DANTES, or Excelsior College*Additionally, TCN will provide me with specific study plans with one of its Academic Advisors and/or the use of an approved tutor in my local areaApproval and assignment of a special tutor is solely at the discretion of The College Network, Inc.”
*The College Network, Incis not affiliated with ExcelsiorCollege

I signed up with the college network to further my studiesI signed a contract with them in for a loan of 10,this price includes testing fee exams meaning when I'm ready to take a test it's paid for so I don't pay out of pocketI just paid the total loan off I been ready to take my first exam in AprilI requested to send my first check to test April 5, via email and over the phone with academic supportIt's now June 11, still no checkI called daily to see why I have not received itThe academic support representative told me that I could not speak to someone in testing services because they don't have a phone number only requests made can be done via email only, that academic support only handles academic issues but yet that's who we are to call to request the check because that is only working number with the college networkI have several times requesting my checkI have also asked for someone to please respond back still no responseThis contract is a

PLEASE AVOID AT ALL COST!
I was interested in becoming a RN from being a LVN.At my work The College Network came and did their spill about how easy it was to become an RN with their programStrike you can not work as a RN outside of California with their educationStrike they dont accept financial aid ( I later found out its because the federal government wants nothing to do with them) So days into the program I want to drop I call and I am directed to fill out a form and send it inI did that,I assumed I was dropped and never logged back onNOPE! I moved and about years later I am hit with lawsuit for the defaulted loanfor a school I went to for daysI stopped going only because I could tell it was a scam, once I started opening up my course

I signed on with the college network with a contract stating if I had to take a final for the 3rd time I would he reimbursed the entire amount of the cost for the final exam in fullI took the college algebra final for the 3rd time July I faxed all my recipets into the college network that same monthAfter not hearing anything I emailed the accounting department twice and was told I would recieve my reimbursement check by December I still have not received anything and I have sent more emails inquiring about this and all have gone unansweredWhen I call the phone number provided for the college network it sends me to a recording stating to email my concernI would like my reimbursement money as promised in my signed contractIt is $

I found out they are not accredited or affiliated with any colleges or universitiesThey have been ignoring me for over a year as I've been requesting my exam fee to be sent to me via check since I already paid for them upfrontAt this point I want my money back for the $13,loan that I have with Southeast Financial Credit UnionThey are a scam and cannot help me to attain my educational goals

Was told that if I was unable to be accepted at Aspen University that I would be released from the contract I tried to get out of the contract by speaking with the College Network I was told to contract the *** *** *** *** I contacted them, I was told to contact the College Network

paying $15,for an education I still need to pay the schoolThey promised that everything would be covered and all numbers and emails are no longer in serviceIf I stop paying the fees then I am reported to credit bureausI am now paying double for one education

I have been going through The College Network to obtain my required courses to complete my LVN to RN classesI have completed all my courses and have requested numerous times to receive a testing fee check from themI have sent numerous emails because that is the only way to get in touch with the financial department, I have spoken to people from their company and all they can tell me is that it is being processedI have been told to pay for the testing fees myself and they will reimburse me but I am unable to even get the requires forms needed to do take the test and pay for it myself

The College Network Inc(“TCN”) has received and reviewed your email dated June 29, pertaining to *** *** complaint
I sent a follow up email to TCN’s Accounting Department regarding *** *** refund and requested that it be sent out immediately.
Please feel free to call me in the event you have any additional questions
Sincerely,
Bernard ** ***
Director Customer Relations
The College Network, Inc
1-800-634-

The College Network Inc(“TCN”) has received and reviewed your email dated February 20, pertaining to *** *** complaint
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TCN is an educational services and eLearning company which provides study material and support to help its customers pass college equivalency examinations. TCN has assisted many customers in obtaining their degrees at the Associate, Bachelor’s or Master’s level
*** *** signed her Purchase Agreement and all applicable documentation for her degree program on June 27,
However, as a good corporate citizen TCN is willing to grant *** *** request for cancellation under the following conditions
TCN requests that *** *** execute TCN’s Release and Settlement Agreement
TCN will pay off and close *** *** outstanding loan balance of approximately $7,with City County Credit Union
Monies retained by TCN will be treated as an “Educational Credit” which can be utilized by *** *** at any time in the future to complete her non Certificate TCN educational program using TCN materials
Please have *** *** call me at her convenience and I will send her TCN’s Release and Settlement Agreement for her review and signature.
Sincerely,
Bernard J* ***
Director Customer Relations
The College Network, Inc
1-800-634-

I have reviewed your email dated July 24, pertaining to *** *** complaint
The College Network, Inc(“TCN”) is an educational
services and eLearning company which provides study material and support to help its customers pass college equivalency examinations. TCN has assisted many customers in obtaining their degrees at the Associate, Bachelor’s or Master’s level
TCN had a 5-Day Cancellation Policy*** *** did not contact TCN within five business days to cancel his contract
*** *** signed his contract with TCN on June 27, for the purchase of Comprehensive Learning Modules related to the Associate of Science Degree in nursing offered by Excelsior College.
TCN would like to take this opportunity to remind *** *** that his TCN program has a “Lifetime Guarantee”, including a testing guarantee**In addition, TCN has developed the Academic Guidance Planner and TCN Resource Center. Those features were designed to assist TCN customers in reaching their educational goals. The Academic Guidance Planner offers resources to help TCN customers determine what type of learner they are and the best way for them to study, organize their studies, and have a point of reference for their degree program progressionThe TCN Resource Center is a learning environment that allows TCN customers to access their Comprehensive Learning Module program in an online, interactive format. TCN also offers customers online practice testing and the ability to take examinations in the comfort of your home
*** *** program was designed so he can study when he is ready to study; the TCN staff is here to assist him in obtaining his degree Monday-Friday, from 8:a.mto 9:p.m(Eastern Time)
TCN hopes that *** *** will decide to allow us to help him obtain his dream of achieving an advanced degreeTCN’s mission is to make quality education as accessible and affordable as possible for working adults.
If I can be of further service, please don’t hesitate to contact me
Sincerely,
Bernard ** ***
Director of Customer Relations
The College Network, Inc
1-800-634-
*The College Network, Incis not affiliated, formally or informally, with Excelsior College
** The following is a copy of TCN’s testing guarantee, which is a part of TCN’s contract that customers receive on the day they sign up for their degree program
“The College Network, Incagrees to provide to all customers in good standing the following support for the Comprehensive Learning Modules purchased as long as I have taken at least one of the tests related to the Comprehensive Learning Modules purchased every twelve months from the purchase date forward: Free updated versions of the Comprehensive Learning Modules (shipping and handling may apply) for the duration of my testing program with The College Network, Incand assistance in obtaining information and identifying test site locations
If I have not passed the CLEP, DANTES or Excelsior College* Exam for a particular TCN Comprehensive Learning Module after two attempts, TCN will pay the future cost of re-taking the exam in question, up to the maximum attempts allowed (if any) by CLEP, DANTES, or Excelsior College*Additionally, TCN will provide me with specific study plans with one of its Academic Advisors and/or the use of an approved tutor in my local areaApproval and assignment of a special tutor is solely at the discretion of The College Network, Inc.”

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appears belowThis response of they will be mailing my check soon is the same response I have been getting from this company since January when the week waiting period has lapsed This line of response is no longer acceptable for me The only resolution I will accept is when I receive and cash the check owed to me.Regards,*** ***

This is the second complaint I have filed in the last six months regarding this companyI requested an exam fee check on October 14, When I signed up for this program I was told it would only take weeks to receive my exam fee checks after I requested themIt has now been over weeks, and I still have not received this checkI have contacted them on numerous occasions, to which I get the same answer, "well our department is behind, you should receive and email soon"This company has been behind for over monthsI have to pay my bills on time no matter what's going on in my life or I pay a penalty, I don't understand why this company doesn't feel that they have to do the sameAnd they don't seem to think they have to pay a penaltyEveryone I have spoke to on the phone and online has been very polite, however they all refuse to help and give me the same answer time and time againThis is terrible customer service, and I have warned many of my friends and coworkers who want to go from LPN to RN, who were asking about the college network, NOT to use them, It is far more of a hassle than I ever thought it would be and I don't want them to have to deal with this as well
Desired Settlement / Outcome I would like to receive my exam request fee ASAP, as this is delaying my schooling

The College Network Inc(“TCN”) has received and reviewed your email dated February 2, pertaining to *** *** complaint
TCN mailed *** *** exam check for Psychology on
February 4, Her check for Lifespan Development Psychology will be sent in the next 10-days
*** *** program was designed so she can study when she is ready to study; the TCN staff is here to assist in obtaining her degree Monday-Friday, from 8:a.mto 9:p.m(Eastern Time)
Please feel free to call me if you have any additional questions
Sincerely,
*** ** ***Director Customer Relations
The College Network, Inc
1-800-634-
%

The College Network Inc(“TCN”) has received and reviewed your email dated August 27, pertaining to *** *** complaint
TCN sent *** *** a check for her LifeSpan Developmental Psychology Test Fee in the amount of $on September 04,
Please feel free to call me if you have any additional questions
Sincerely,
*** ** ***
Director Customer Relations
The College Network, Inc
1-800-634-

The College Network, Inc(“TCN”) has received and reviewed your email dated February 20, 2014, pertaining to *** *** complaint
class="MsoNormal" "text-indent: 0.5in; margin: 0in 0in 0pt;">
TCN is an educational services and eLearning company which provides study material and support to help its customers pass college equivalency examinations. TCN has assisted many customers in obtaining their degrees at the Associate, Bachelor’s or Master’s level
*** *** signed her purchase agreement for her Bachelor of Science degree program according to its terms on December 10, 2011. At the time she signed her purchase agreement, the program that Ms. *** purchased was approved by the California Board of Registered Nursing (the “CBRN”). In December, 2012, the CBRN changed its position and determined that its prior approval was erroneous. TCN is working on solutions to this issue.
TCN believes it has fulfilled its obligations under the contract and that Ms. *** is obligated to fulfill its obligations under the contract, specifically to pay TCN for the educational materials and services provided. It should be noted that Ms***’s contract with TCN under the heading Customer Acknowledgment clearly states that TCN customers understand that “TCN is not responsible for changes to state board of nursing or other regulatory requirements, nor is it responsible for changes to state board of nursing or other regulatory requirements, nor is it responsible for the approval of various programs by any boards or agencies.”
However, as a good corporate citizen, and without any admission and without any waiver, at this time TCN is willing to grant Ms***’s request for cancellation under the following conditions:
1. Ms. *** execute TCN’s Release and Settlement Agreement; and
2. Upon that execution:
(a) TCN will pay off and close Ms***’s account with Paramount Capital Incin the approximate amount of $4,
(b) Monies paid to date by Ms*** under her contract with TCN will be treated as an “Educational Credit” which can be used by her at any time in the future to complete her advanced non-Certificate TCN educational program using TCN materials.
Please have Ms.*** call me and I will make arrangements to forward to her TCN’s Release and Settlement Agreement for her review and approval
Sincerely,
*** ** ***
Director of Customer Relations
The College Network, Inc
1-800-634-
** The following is a copy of TCN’s testing guarantee, which is a part of TCN’s contract that customers receive on the day they sign up for their degree program
“The College Network, Incagrees to provide to all customers in good standing the following support for the Comprehensive Learning Modules purchased as long as I have taken at least one of the tests related to the Comprehensive Learning Modules purchased every twelve months from the purchase date forward: Free updated versions of the Comprehensive Learning Modules (shipping and handling may apply) for the duration of my testing program with The College Network, Incand assistance in obtaining information and identifying test site locations
If I have not passed the CLEP, DANTES or Excelsior College* Exam for a particular TCN Comprehensive Learning Module after two attempts, TCN will pay the future cost of re-taLadzekpo the exam in question, up to the maximum attempts allowed (if any) by CLEP, DANTES, or Excelsior College*Additionally, TCN will provide me with specific study plans with one of its Academic Advisors and/or the use of an approved tutor in my local areaApproval and assignment of a special tutor is solely at the discretion of The College Network, Inc.”
*The College Network, Incis not affiliated, formally or informally, with ExcelsiorCollege

The College Network Inc(“TCN”) has received and reviewed your email dated July 03, pertaining to *** *** complaint
"margin: 0in 0in 0pt;">
TCN is currently processing a refund in the amount of $2,for *** ***The process of issuing a check takes 8-weeks*** *** check will be sent out in the next 6-weeks
Please feel free to call me if you have any additional questions
Sincerely,
Director Customer Relations
The College Network, Inc
1-800-634-***

When I signed my contract with this company I was promised to be sent a book for each course I would need, I would also have access to an online course content, which reads allowed important information needed for each testThe company has now decided that if I want the books that I have already paid for, I must use my own money for paper and ink to print each book myself, costing me a ton of money per book for books that I already paid them to send to meI have contacted the company via their phone, which has an answering system that does not receive messages, and also via email multiple times and they refuse to respond

I have been paying Thc College Network for services they have yet to provide me with At this point I could have finished my degree at another college But since I am paying them I can't afford to I have never been late with a payment.They are impossible to contact And when you finally do contact them they put it back onto us saying we have not contacted them That there is no record of contact I was told upon signing that I would be able to take the testing on line from home and the last time I contacted them they said that was impossible That all testing takes place in a classroom I have not used their services d/t the inability to contact and to gain the resources needed to use them At this point I would like to just call everything even and be done paying for something I am not using and have not used I know there has been numerous complaints regarding The College Network I think its time they are held responsible for their actions They say they are there to as