The College Network, Inc.

I have reviewed your email dated June 23, pertaining to *** *** complaint
The College Network, Inc(“TCN”) is an educational services and eLearning company which provides study material and support to help its customers pass college equivalency examinations. TCN has
assisted many customers in obtaining their degrees at the Associate, Bachelor’s or Master’s level
TCN had a 5-Day Cancellation Policy*** *** did not contact TCN within five business days to cancel her contract
*** *** signed her contract with TCN on April 25, for the purchase of Comprehensive Learning Modules related to the Bachelor of Science Degree in Nursing degree program offered by Indiana State University.
TCN would like to take this opportunity to remind *** *** that her TCN program has a “Lifetime Guarantee”, including a testing guarantee**In addition, TCN has developed the Academic Guidance Planner and TCN Resource Center. Those features were designed to assist TCN customers in reaching their educational goals. The Academic Guidance Planner offers resources to help TCN customers determine what type of learner they are and the best way for them to study, organize their studies, and have a point of reference for their degree program progressionThe TCN Resource Center is a learning environment that allows TCN customers to access their Comprehensive Learning Module program in an online, interactive format. TCN also offers customers online practice testing and the ability to take examinations in the comfort of your home
*** *** program was designed so she can study when she is ready to study; the TCN staff is here to assist her in obtaining her degree Monday-Friday, from 8:a.mto 9:p.m(Eastern Time)
TCN hopes that *** *** will decide to allow us to help her obtain her dream of achieving an advanced degreeTCN’s mission is to make quality education as accessible and affordable as possible for working adults.
If I can be of further service, please don’t hesitate to contact me
Sincerely,
*** ** ***
Director of Customer Relations
The College Network, Inc
1-800-634-
*The College Network, Incis not affiliated, formally or informally, with Excelsior College
** The following is a copy of TCN’s testing guarantee, which is a part of TCN’s contract that customers receive on the day they sign up for their degree program
“The College Network, Incagrees to provide to all customers in good standing the following support for the Comprehensive Learning Modules purchased as long as I have taken at least one of the tests related to the Comprehensive Learning Modules purchased every twelve months from the purchase date forward: Free updated versions of the Comprehensive Learning Modules (shipping and handling may apply) for the duration of my testing program with The College Network, Incand assistance in obtaining information and identifying test site locations
If I have not passed the CLEP, DANTES or Excelsior College* Exam for a particular TCN Comprehensive Learning Module after two attempts, TCN will pay the future cost of re-taking the exam in question, up to the maximum attempts allowed (if any) by CLEP, DANTES, or Excelsior College*Additionally, TCN will provide me with specific study plans with one of its Academic Advisors and/or the use of an approved tutor in my local areaApproval and assignment of a special tutor is solely at the discretion of The College Network, Inc.”

Yes, this company is scaryI signed up with them in and they sent horrible materials and I immediately cancelled my contractFast forward years they keep calling me, my sick mother, demanding money and threatening to have me sent to jailI will file a complaint with Texas Attorney GeneralEnough is enoughStay far away from these scammers

The College Network Inc(“TCN”) has received and reviewed your email dated September 28, pertaining to *** *** complaint
TCN will be sending out *** *** requested exam fee(s) check soon
*** *** program was designed so she can study when she is ready to study; the TCN staff is here to assist in obtaining her degree Monday-Friday, from 9:a.mto 7:p.m(Eastern Time)
Please feel free to call me if you have any additional questions
Sincerely,
Bernard J***
Director Customer Relations
The College Network, Inc
1-800-634-

I have reviewed your email dated January 06, pertaining to *** *** complaint
TCN sent out *** *** two requested Test checks on January 09,
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*** *** program was designed so *** *** can study when he is ready to study; the TCN staff is here to assist in obtaining his degree Monday-Friday, from 8:a.mto 9:p.m(Eastern Time)
If I can be of further service, please don’t hesitate to contact me
Sincerely,
*** ** ***Director of Customer Relations
The College Network, Inc
1-800-634-&n

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

I have reviewed your email dated October 27, pertaining to *** ***’s complaint
The College Network, Inc(“TCN”) is an educational services and eLearning company which
provides study material and support to help its customers pass college equivalency examinations. TCN has assisted many customers in obtaining their degrees at the Associate, Bachelor’s or Master’s level
TCN had a 5-Day Cancellation Policy*** *** did not contact TCN within five business days to cancel her contract
*** *** enrolled with TCN on May 25, for the purchase of Comprehensive Learning Modules related to the Bachelor of Science in Nursing degree program offered by Indiana State University
TCN would like to take this opportunity to remind *** *** that her TCN program has a “Lifetime Guarantee”, including a testing guarantee**In addition, TCN has developed the Academic Guidance Planner and TCN Resource Center. Those features were designed to assist TCN customers in reaching their educational goals. The Academic Guidance Planner offers resources to help TCN customers determine what type of learner they are and the best way for them to study, organize their studies, and have a point of reference for their degree program progressionThe TCN Resource Center is a learning environment that allows TCN customers to access their Comprehensive Learning Module program in an online, interactive format. TCN also offers customers online practice testing and the ability to take examinations in the comfort of your home
*** ***’s program was designed so *** *** can study when she is ready to study; the TCN staff is here to assist in obtaining her degree Monday-Friday, from 9:a.mto 7:p.m(Eastern Time)
TCN hopes that *** *** will decide to allow us to help her obtain her dream of achieving an advanced degreeTCN’s mission is to make quality education as accessible and affordable as possible for working adults.
If I can be of further service, please don’t hesitate to contact me
Sincerely,
Bernard JS***
Director of Customer Relations
The College Network, Inc
1-800-634-
** The following is a copy of TCN’s testing guarantee, which is a part of TCN’s contract that customers receive on the day they sign up for their degree program
“The College Network, Incagrees to provide to all customers in good standing the following support for the Comprehensive Learning Modules purchased as long as I have taken at least one of the tests related to the Comprehensive Learning Modules purchased every twelve months from the purchase date forward: Free updated versions of the Comprehensive Learning Modules (shipping and handling may apply) for the duration of my testing program with The College Network, Incand assistance in obtaining information and identifying test site locations
If I have not passed the CLEP, DANTES or Excelsior College* Exam for a particular TCN Comprehensive Learning Module after two attempts, TCN will pay the future cost of re-taking the exam in question, up to the maximum attempts allowed (if any) by CLEP, DANTES, or Excelsior College*Additionally, TCN will provide me with specific study plans with one of its Academic Advisors and/or the use of an approved tutor in my local areaApproval and assignment of a special tutor is solely at the discretion of The College Network, Inc.”

I was told by Tim *** the representative from The College Network that if I was not happy with The College Network program at any time, at ANY TIME, that I may cancel out of the program Also reviewing the contract the signature that appears on these forms are not even my signature!

I am a nursing student in The College NetworkThis company owes me several test fee checks that I have requestedIt is only to take a max of weeks to process said checks It's been half a year I am on the cusp of completing my coursework I have courses finished that I'm still waiting for test fee checks to take my final exam I am an LPN for the *** *** and I have already been demoted to the position of Nurses's Aid due to my not having finished my coursework by the beginning of this year The College Network has no phone number to call in regards to financial issues; only an email address I have emailed several times asking for my requested test fee checks and never receive a response Please help if you can I am so near to being done with school and I just want to be done with this company Thank You!

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The response from The College Network fails to address my first and primary complaint, that I have not received a testing fee reimbursement check in a timely mannerThere is no reference in their response at all about my testing fee reimbursement that was requested in October of last yearSince my initial complaint, I have spoken with a Tier representative (Albert, 800-634-1443, ext***) at The College Network who assures me that he has never seen a delay as significant as this, and that typical processing times, in his experience, take only to weeksI view this as inaccurate since my previous check request took months to process.Regarding cancellation of the educational program, I have been directed to the Director of Customer Relations and the Dispute Resolution Committee at The College NetworkI'll note that it wasn't until a phone a conversation with Albert on March 13th that I was made aware of a dispute resolution processPrior to speaking with Albert on the 13th, I had been told by Academic Support call takers it was not possible to speak with someone directly at a supervisory level.I intend to follow through with the dispute resolution process and and the complaint process with the Revdex.com until this matter is resolved.Regards,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***

The College Network Inc(“TCN”) has received and reviewed your email dated June 5, pertaining to *** *** complaint
TCN will send out the Exam Fee checks that were requested by *** *** soon.
Please feel free to call me in the event you have any additional
questions
Sincerely,
*** ** ***
Director Customer Relations
The College Network, Inc
1-800-634-

The College Network Inc(“TCN”) has received and reviewed your email dated January 28, pertaining to *** *** complaint
TCN will be sending out *** *** check for Microbiology within 7-days
Please feel free to call me if you have any additional questions
Sincerely,
Bernard ** ***
Director Customer Relations
The College Network, Inc
1-800-634-
&n

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
I do not intend to fight with this company for every check I need to take the testsAlso, of the two tests I have taken, I have found that there is information on the tests that is not in their study material, resulting in lower grades for me than I know I am capable of My requests was for all of the $I have paid plus the $I paid for a test out of my pocket to be returnedi also do not want this to affect my credit rating

I have reviewed your email dated June 19, pertaining to *** *** complaint
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The College Network, Inc(“TCN”) is an educational services and eLearning company which provides study material and support to help its customers pass college equivalency examinations. TCN has assisted many customers in obtaining their degrees at the Associate, Bachelor’s or Master’s level
TCN had a 5-Day Cancellation Policy.*** *** did not contact TCN within five business days to cancel her contract
*** *** enrolled with TCN on October 25, for the purchase of Comprehensive Learning Modules related to the Bachelor of Science in Nursing degree program offered by IndianStateUniversity
TCN would like to take this opportunity to remind *** *** that her TCN program has a “Lifetime Guarantee”, including a testing guarantee**In addition, TCN has developed the Academic Guidance Planner and TCNResourceCenter. Those features were designed to assist TCN customers in reaching their educational goals. The Academic Guidance Planner offers resources to help TCN customers determine what type of learner they are and the best way for them to study, organize their studies, and have a point of reference for their degree program progressionThe TCNResourceCenter is a learning environment that allows TCN customers to access their Comprehensive Learning Module program in an online, interactive format. TCN also offers customers online practice testing and the ability to take examinations in the comfort of your home
*** *** program was designed so*** *** can study when she is ready to study; the TCN staff is here to assist in obtaining her degree Monday-Friday, from 8:a.mto 9:p.m(Eastern Time)
TCN hopes that *** *** will decide to allow us to help her obtain her dream of achieving an advanced degreeTCN’s mission is to make quality education as accessible and affordable as possible for working adults.
If I can be of further service, please don’t hesitate to contact me
Sincerely,
*** ** ***
Director of Customer Relations
The College Network, Inc
1-800-634-
** The following is a copy of TCN’s testing guarantee, which is a part of TCN’s contract that customers receive on the day they sign up for their degree program
“The College Network, Incagrees to provide to all customers in good standing the following support for the Comprehensive Learning Modules purchased as long as I have taken at least one of the tests related to the Comprehensive Learning Modules purchased every twelve months from the purchase date forward: Free updated versions of the Comprehensive Learning Modules (shipping and handling may apply) for the duration of my testing program with The College Network, Incand assistance in obtaining information and identifying test site locations
If I have not passed the CLEP, DANTES or Excelsior College* Exam for a particular TCN Comprehensive Learning Module after two attempts, TCN will pay the future cost of re-taking the exam in question, up to the maximum attempts allowed (if any) by CLEP, DANTES, or Excelsior College*Additionally, TCN will provide me with specific study plans with one of its Academic Advisors and/or the use of an approved tutor in my local areaApproval and assignment of a special tutor is solely at the discretion of The College Network, Inc.”
*The College Network, Incis not affiliated with ExcelsiorCollege

The College Network Inc(“TCN”) has received and reviewed your email dated October 23, pertaining to *** *** complaint
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TCN sent out *** *** Test Fee check in the amount of $on October 24,
Please feel free to call me in the event you have any additional questions
Sincerely,
*** ** ***
Director Customer Relations
The College Network, Inc
1-800-634-

The College Network Inc(“TCN”) has received and reviewed your email dated September 22, pertaining to *** *** complaint
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TCN is an educational services and eLearning company which provides study material and support to help its customers pass college equivalency examinations. TCN has assisted many customers in obtaining their degrees at the Associate, Bachelor’s or Master’s level
*** *** signed her Purchase Agreement and all applicable documentation for her degree program on September 01,
However, as a good corporate citizen TCN is willing to grant *** *** request for cancellation under the following conditions
TCN requests that *** *** execute TCN’s Release and Settlement Agreement
TCN will attempt to recall and close *** *** loan in the approximate amount of $7,with DHC Debt
Monies retained by TCN will be treated as an “Educational Credit” which can be utilized by *** *** at any time in the future to complete her non Certificate TCN educational program using TCN materials
Please have *** *** call me at her convenience and I will send her TCN’s Release and Settlement Agreement for her review and signature.
Sincerely,
*** ** ***
Director Customer Relations
The College Network, Inc
1-800-634-

I submitted a request for my test fee payment weeks agoAccording to the Academic support department (which is contracted out) my fee is still pendingThis is unacceptable and is delaying my program completionI have been approved to schedule my exam, however am not able to schedule without my exam fee (which is money that I have already paid to the College Network)I have sent emails to them with no responseI have called the college network different times and am unable to talk to a personThey advise you to email them your request, as I have done times with no responseI am told by the advisors that this department is "backlogged"This is NOT my problem, however I am the one paying for it

I'm an Lpn, army vet, who in was pressured to join the college network by an unscrupulous sales man, I took exams for my Lpn to Rn program with Excelsior college, I paid in full, around $9,for the program, normally when you take a test, that test is covered under the program, you tell the college network which test you're taking and they send the check for the test normally the next business day, but now, it's taking months to get those checks, the college network don't even have a finance department anymore, all they have when you call the or you get a prompt for an email [email protected], I have sent tons of emails requesting my exam fee for microbiology, and no answer! I want my exam fee, as promised when I signed the contract back in 2008, I have taken exams, I still have about more to go, they promised me on the phone numerous times before, that I'm paid in full and that I qualify for the exam fee reimbursement checks

getting a check is a hassleI am now currently enrolled in a college base programI was trying to refund the remaining test exam fees that I fully paid and financed on my sign upMy recruiter at the time said if at any time I want to cash out the checks I can do soIn when I contemplated on going back to a college base program the customer service said I can not get the refund until I finish paying of my financingNow I called TCN customer rep stated to me they no longer refund checks regardless if the financing is fully paidThose are checks I paid in advance that I did not use and the recruiter told me I can refund or ask for any unused test exam fees at anytimePlease help I can use that money to pay for my tuition

I signed up with The College Network to attend classes to earn my Associates in NursingI signed up to have the test fees included with my tuition fees so that it was included with the Student LoanI have been attempting to contact The College Network since May to receive the first check so that I can test on my first courseIt is now 2/12/and I have not received any checks for the tests; nor responses to requestsThere has been no response from The College Network and nobody seems to have any contact information for them other then a telephone number that directs you to Email that nobody responds toI have been paying my student loan to further my education; however my education has been stalled by The College Network